Field Service Management / Features / Access Control

Access Controls for Flexible Role and Data Management

Flexible access controls let you manage user roles and access levels across the entire system.

Shifton allows precise configuration of what information each employee can view, ensuring that every team member has access only to the data necessary for their tasks.

This balance maintains order, security, and transparency — without unnecessary restrictions.

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Employee managing user access settings on laptop with Shifton Access Control dashboard.

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Five Core Roles Defined by Access Controls

The platform includes five key roles, each designed to support structured access controls and accountability:

Owner — full visibility and control over all company data and system settings.

Admin — manages users, tasks, and general configurations.

Requester — creates and submits work requests for approval.

Approver — reviews and confirms incoming requests before execution.

Technician — sees only assigned jobs and data required for completion.

This structure keeps the workflow organized and secure, helping teams collaborate effectively without compromising data integrity.

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Functionality

How Modern Access Controls Improve Workplace Balance

With access controls, every user receives exactly the level of access they need — no more, no less.

This prevents data leaks, eliminates confusion, and ensures that employees work confidently within defined boundaries.

For distributed teams working on multiple projects and clients, this setup guarantees security and smooth coordination.

Business professionals discussing data security and system transparency on a laptop.

Team collaboration in Shifton Access Control environment

Why Access Controls Matter for Remote Work

Shifton combines flexibility with robust access controls, giving managers full confidence in system security.

Leaders can monitor permissions, manage roles, and maintain a clear hierarchy of responsibilities, while employees enjoy seamless access to the tools they need.

It’s the perfect balance between control, trust, and productivity.

Balance Between Control and Freedom

Access controls establish a clear structure within the organization.

Each user knows their role, responsibility, and area of authority — ensuring data safety, operational clarity, and transparent collaboration.

This approach strengthens workflow discipline while maintaining freedom to perform tasks efficiently and securely.

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Resources

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