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Utilities Field Service Management Software for Field Teams

Real-time dispatch, full visibility, protected compliance.

Real-Time Control for Utilities Field Operations

Utilities field service involves inspections, meter work, leak surveys, emergency restorations, and planned maintenance — across wide territories under strict compliance and documentation requirements.

Crew dispatch — assign teams based on qualification, location, and job priority

Live field visibility — see who is on-site, what materials are issued, and where work slips

Compliance documentation — structured records for audits, safety checks, and regulatory reporting

How Shifton Field Service Empowers Utilities Teams

A focused field-service toolkit for inspections, meter work, leak checks, restoration steps, and planned maintenance. Give dispatch, supervisors, and field crews the same live picture to cut delays, protect compliance, and keep work auditable.

Team Location Tracking — real-time crew positions showing who is where and time on-site

Mobile Access — one-tap shift start, task updates, and notifications on the phone

Digital Job Forms — fill out and sign forms with photos, signatures, and comments

Boost Efficiency with Utilities Field Service

Managing field work across locations requires structure, accountability, and live coordination between dispatch, field teams, and stakeholders.

Job Progress Tracking — real-time visibility from task creation to completion

Instant Alerts — notifications for delays or flagged issues via push, email, or Telegram

Inventory Management — track tools, materials, and spare parts from warehouse to site

Streamline Utilities Operations with Shifton Field Service

For providers running mixed work across districts and plants, you need systems that talk to each other, airtight audit trails, and clean visibility of who did what, where, and when.

Integrations — connect CRM, ERP, and accounting tools with automatic data sync

Work Order History — complete record of every job for analysis and audits

Reporting — task completion rates, time per status, and team performance metrics

Free forever

Start with the Free Plan

No time limits. Get full access to core features and upgrade when you're ready.

Up to 2 team members

Task management & scheduling

Digital Forms

Mobile app for iOS & Android

Reports

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Frequently Asked Questions

How do we schedule utility maintenance crews across large zones?

Map-based dispatch assigns crews to geographic zones. Route optimization minimizes drive time so more infrastructure gets serviced each day.

Can we track regulatory compliance tasks per utility asset?

Yes. Attach compliance requirements, inspection schedules, and documentation to each asset. Automated alerts fire before any deadline is missed.

How do technicians report outages and hazards in the field?

Technicians log outage details, GPS location, photos, and severity rating from mobile. Reports reach the office and dispatch instantly.

Can we manage planned outage windows and customer notifications?

Yes. Schedule planned outage jobs with defined windows. Automated messages keep affected customers informed before, during, and after the work.

How do we track infrastructure assets like poles and substations?

Build digital asset records with location, installation date, condition rating, and full maintenance history accessible by all field and office staff.

Can we coordinate emergency repair crews for unplanned outages?

Yes. Create emergency jobs instantly, dispatch available crews by proximity, and track real-time progress until service is fully restored.

What does utilities field service management software cost?

Plans start at $5 per employee per month. Teams of 2 or fewer are free forever. Every plan includes a 55-day free trial, no credit card needed.

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