Work Order Software with Complete Job Tracking and History
Work order management software for field crews: digital work orders that replace paper forms and spreadsheets. Assign a job, follow its status from Check In to Check Out, and keep the full history with photos, checklists, signatures and time logs behind every record.
Work Order Management Software for Every Job
A work order in Shifton is a task: a client, an address, an assignee, a deadline, a status and a checklist. It is created from the client card, from the tasks section, or by an employee holding the Task Requester role, and where approval is required a Task Approver accepts it before the job reaches the board.
Work order software replaces paper forms with a record that dispatch, accounting and the technician read from the same place.
Job Status Tracking Through Your Own Workflow
The default status workflow is TO DO, Check In, Check Out, which covers a process that starts and finishes in one visit. Where the work includes acceptance, travel, approvals, pauses, return visits or warranty jobs, the workflow is extended with additional statuses.
Job tracking shows the stage each work order has reached, not only whether it is open or closed.
Work Order History with Photos and Signatures
Every work order keeps its own timeline. Status changes, notes, checklist answers, photos and edits are recorded with a timestamp and the user who made them, and the completed job stays attached to the client and the address.
Work order history answers billing questions and disputes from the record rather than from memory.
Custom Fields for Your Own Job Data
A task always carries a title and a description, and beyond those the fields are yours. Custom task fields support text, number, checkbox, drop-down, multi-select, date, date range, phone and e-mail, and each field has a system name used for data transfer through the API.
Digital work orders collect exactly the data your process needs, in a form reports can read.
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How work order software works in the field
Work order software that replaces paper forms and spreadsheets
A work order is the record of one job: who requested it, what has to be done, who is assigned, what was used and what the client signed at the end. In a work order management system that record becomes searchable data which dispatch, accounting and the technician read from the same place.
Shifton keeps every job as a task with its own history. The dispatcher sees the current stage on the board, the technician sees the same job in the app, and every change is recorded with a timestamp and the user who made it.
What a work order holds
- Client, address and the service area the address falls into
- Assigned technician or crew, with the option to let employees take a job themselves
- Deadline, current status and the full status history
- Checklist the technician fills in during the visit
- Photos, notes, parts used and the client signature
- Custom fields your own process needs, from a drop-down to a date range
Job status that everybody reads the same way
The default workflow is deliberately short: TO DO, Check In, Check Out. A request appears, the technician starts the job, the technician finishes it. Most service companies never need more than that, and a short workflow is the one crews actually keep up to date.
When the process is longer, the workflow follows it. Job acceptance, travel to the client, approval before the work starts, a pause, a return visit or warranty work each become their own status. The board then shows not only that a job is open but the stage it has reached, which makes a delay visible while the schedule can still be changed.
Where work order tracking pays off
- Dispatchers stop calling technicians to ask what is happening
- Repeat visits are caught early, because the client card shows the previous ones
- Billing goes out the same day, since completion time and materials are already recorded
- Disputes end quickly: the photo, the signature and the timestamps are attached to the job
Maintenance, warranty and recurring work
Maintenance work order software has one job beyond dispatch: remembering. A quarterly service, an annual inspection, a warranty callback and a return visit for a missing part all belong to the same site and the same equipment, and the value is in seeing them together. In Shifton every visit stays on the client record, so the technician reads the history of the address before arriving instead of asking the client what was done last time.
Digital work orders in the field
Technicians work from the mobile app on iOS and Android. They change status from the job screen, fill in the checklist, attach photos and collect a signature on the phone. The dispatch board updates as they go, which means the office is not waiting for a phone call to know that the crew has left the site. The same job data is what later feeds invoices and reports, so nothing is entered twice. See the mobile app and digital job forms for the field side of the same record.
What it costs
Work orders and job history are part of the Tasks base module. The free plan covers up to two employees with no time limit and no card required. Above that the base module is $5.00 per employee per month, and annual billing takes 20% off. Modules you add later, such as invoicing, inventory or work location control, are the same $5.00 each and come with a trial of up to 55 days. The full breakdown is on the pricing page.
Getting started
Register, add your employees, draw the service areas your crews cover, and create the first task. Service areas are required before a job can be assigned, and that is deliberate: with the boundaries drawn, entering a client address is enough for the system to show only the technicians who work in that area. From there a work order takes seconds to dispatch, and every one of them stays in the history.
Frequently Asked Questions
What is work order software?
Work order software turns a service request into a trackable job. It records who is assigned, when the technician started and finished, what was done, which parts were used, and who signed off, so the whole history stays in one place instead of paper forms and messages.
What information is tracked for each job?
Every job records assignment, dispatch time, travel, start and end times, status changes, technician notes, photos, parts used, customer signature and completion timestamp.
Can I see job status in real time?
Yes. The dispatcher board shows live status for every job: scheduled, in progress, paused, completed or overdue. Filter by crew, date or priority.
Can I customise the work order statuses?
Yes. The default workflow is TO DO, Check In, Check Out, which fits a simple start and finish process. If your work includes acceptance, travel, approvals, pauses or return visits, you can extend the workflow with your own statuses.
Is there a full history for each work order?
Yes. Every work order keeps a complete timeline. Each status change, note, photo and edit is logged with a timestamp and the user who made it.
Can I search and filter past jobs?
Yes. Jobs are filtered by date range and by the fields you defined, and any custom field marked as searchable can be used to find tasks by its value.
Does it work for maintenance work orders and repeat visits?
Yes. Recurring maintenance, warranty calls and return visits are created as tasks like any other job, and the client card keeps every previous visit, so the technician sees the site history before arriving.
Do technicians update work orders from a phone?
Yes. Technicians change status from the web, iOS or Android app: en route, arrived, in progress, completed. The dispatch board updates instantly.
Can I add my own fields to a work order?
Yes. Custom task fields let you collect exactly the data your process needs: text, number, checkbox, drop-down, multi-select, date, date range, phone or e-mail. A field can be made mandatory, searchable, or shown in the task list.
Can clients see the progress of their job?
Yes, with the Customer Portal module. The client gets a link with the technician location, the estimated arrival time and a review form after the visit.
Is there free work order software here?
Yes. Work orders and job history are part of the Tasks base module, which is free for up to 2 employees with no time limit. Above that it costs $5.00 per employee per month, and annual billing saves 20%.
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