Shifton FSM Features: Dispatch, Tracking & Invoicing
Everything you need to run field service operations efficiently, in one platform
All Features
More about Shifton FSM Features
Complete Field Service Management Software
Shifton offers a comprehensive suite of tools designed specifically for field service businesses. From scheduling and dispatching to invoicing and analytics, every feature works together seamlessly to eliminate manual processes and boost productivity.
Our platform serves companies of all sizes, from small teams of 2 technicians to enterprise operations with hundreds of field workers across multiple locations.
Smart Scheduling That Saves Hours
The drag-and-drop calendar makes job scheduling intuitive. AI-powered auto-assignment considers technician skills, certifications, location, and availability to find the best match for every job. Conflict detection prevents double-booking, while recurring job templates automate routine maintenance schedules.
Real-Time Visibility Across Your Workforce
Know where every technician is and what they're working on. GPS tracking provides live location data, route history, and travel analytics. Dispatchers can reassign the nearest available technician to urgent requests in seconds.
Mobile-First Design for Field Teams
The Shifton mobile app gives technicians everything they need in the field, job details, navigation, checklists, photo capture, digital signatures, and offline mode. Every update syncs automatically when connectivity is restored.
From Invoice to Payment in Minutes
Generate professional invoices directly from completed work orders. Add labor, parts, taxes, and discounts. Send invoices via email or customer portal, and collect digital payments on the spot.
Frequently Asked Questions
What is Shifton FSM and who is it for?
Shifton FSM is a field service management platform built for businesses that dispatch technicians, manage on-site jobs, and need real-time visibility over their mobile workforce, from HVAC and plumbing to cleaning, electrical, and 100+ other industries.
How are jobs assigned to technicians?
Managers assign tasks to employees or let employees take them on their own, with deadlines for execution and completion. The Tasks module also keeps the customer data for each task and the checklists employees fill after the job.
Does the Shifton app work offline?
No. The iOS and Android app needs an internet connection. In it, technicians see their tasks, deadlines and customer data and fill the checklist attached to the job.
How does GPS tracking protect employee privacy?
Location is tracked only during the shift and only with the employee's permission, through the paid Work location control module ($5 per employee per month). Managers see the route on a map from the start to the end of the shift.
Can I invoice clients from Shifton?
Yes, with the Invoicing module ($5 per employee per month). It creates invoices, quotes, receipts, job orders and completion certificates from completed work, adds your company details and logo, and keeps every document linked to its job.
Is there a free plan available?
Yes, our Free plan includes up to 2 team members with full access to core features: scheduling, GPS tracking, task management, mobile app, customer portal, and basic invoicing. No time limits, no credit card required.
How quickly can my team get started?
Most teams are up and running within minutes. Create your account, add team members using the quick-start wizard, and start dispatching jobs right away. No complex setup, no IT department needed.
Ready to transform your field operations?
Join thousands of field service companies that trust Shifton to run smarter every day.