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Field Service Management for Airport Ground Handling

Real-time dispatch, full visibility, protected turnaround. Shifton keeps ground operations coordinated and auditable.

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Ground handling crew loading luggage onto an airplane on the airport tarmac

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Screenshot of the Shifton task map showing employee locations and task routes on the map near Rzeszów

Real-Time Control for Ground Operations

Running airport ground handling means juggling arrivals, chocks, baggage, fueling, catering, lavatory/water service, cabin cleaning, boarding, pushback — all under tight turnaround windows and zero room for error. Teams need live visibility of who is available, where each crew is on the apron, what equipment is in use, and where work is slipping. That’s why Shifton delivers a field service platform built for Ground Operations — clear statuses, and clean handoffs between ramp, duty manager, and airline reps.

This ground-handling-ready Field Service solution streamlines operations by automating work-order routing, assigning the right crew to the right aircraft, and monitoring task progress and stand time in real time. Whether you’re turning an A320, loading bags for an international departure, or recovering a delay, Shifton keeps tasks organized, auditable, and off the radio.

With Shifton, handlers cut turnaround delays, protect OTP, and improve first-time-right on every service. You get the control to scale operations across terminals, meet SLA targets for every airline, and deliver a better passenger experience without chaos on the ramp.

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Shifton Field Service

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Functionality

Features of Field Service Management for Airport Ground Handling

How Shifton Field Service Empowers Airport Ground Handling Operations Teams

A focused field-service toolkit for turnaround, loading, fueling, cleaning, and pushback. Give Ramp, Duty Management, and Airline Control the same live picture to cut delays, protect SLAs, and keep work auditable.

Team Location Tracking
Track ground crew movement in real time. See who is where on the stand or gate, how long they’ve been on the aircraft, and where each employee was during the shift. No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket. Ramp agents, loaders, fueling, cabin cleaning, catering, pushback — everyone starts the shift with one tap, marks tasks, and receives live updates on the phone. No Excel files or paperwork — everything is in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system. Photos, signatures, comments — everything is stored online with no paper trail. Ideal for turnaround checklists, fueling logs, catering load sheets, cabin cleaning checklists, damage reports, safety checks, and handover notes between shifts.
Client & Flight Management

Operator data in one place — contacts, service level agreements, special handling notes, and service history. Supervisors see everything needed to react fast and keep quality high. No more lost numbers or duplicate spreadsheets.

Screenshot of Shifton Task Statuses page showing different job stages with visibility, GPS check, and color indicators

Shifton Task Map – Real-Time Field Service Activity View

Boost Efficiency with Ground Operations

Managing field work across locations requires structure, accountability, and live coordination between dispatch, field teams, and stakeholders.

Job Progress Tracking
Real-time control — from task creation to completion.
See who’s working on which job, what’s done, and what’s still pending.
Transparency that saves time, prevents confusion, and improves client satisfaction.
Instant Alerts
The system notifies you if a task hasn’t started on time, if a delay occurs, or when an issue is flagged (missing part, location change, weather impact).
No surprises — you always know what’s happening in the team.
Push, email, or Telegram — choose your preferred notification channel.
Inventory & Warehouse Management
Full control over tools, materials, and spare parts.
Track what’s issued, where it’s used, and when restocking is needed.
When creating a task, assign required materials in advance for smooth execution.
Fewer shortages, fewer errors, more transparency — every item tracked from warehouse to job site.
Access Control
Configure who sees what — each with their own access level.
Owner
Admin
Requester
Approvers
Technicians

Security and order in data without unnecessary exposure.

Streamline Ground Operations with Shifton Field Service

If you’re running flights across multiple terminals, stands, and partner airlines, you need systems that stay in sync, airtight audit trails, and clear visibility of who did what, where, and when.

Integrations
Connect Shifton Field Service with your existing systems: flight ops, airline portals, load control, ERP, payroll, and billing. Data syncs automatically — no manual updates.
Work Order / Turnaround History
A complete record of every flight service: who handled it, when, and what was done — fueling, baggage load/unload, catering, cabin clean, water/lav service, special handling. Useful for audits, safety investigations, delay analysis, and SLA proof for the airline. No data gets lost — everything is on record.
Service Area
Multiple terminals, aprons, stands, or even multiple airports? No problem. Divide the map into service zones and assign ground crews per stand, gate, or region. Plan work and track teams across all positions — all from one dashboard. Central control, clear structure, local execution.
Reporting
Track who completed which tasks (or didn’t), how much time was spent on each step, and time spent in each status.

Shifton Field Service gives ground ops teams one operational picture — from arrival to pushback. You get real-time control, clean proof of work that actually move: fewer delays, steadier turn times, protected SLAs.