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Field Service Management for Laboratory Equipment Service

Real-time dispatch, full visibility, documented service. Shifton keeps installs, PMs, calibrations, and repairs coordinated, traceable, and compliant.

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Technicians performing laboratory equipment maintenance and calibration — field service management

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Real-Time Control for Laboratory Operations

Running laboratory equipment service means handling deliveries/installs, IQ/OQ/PQ validation, calibrations, PM routes, emergency breakdowns, firmware updates, parts logistics, decontamination, and handover — across research labs, clinical labs, pharma, biotech, and university facilities with strict access and compliance rules. Teams need live visibility of who’s on-site, which rooms/instruments are in scope (HPLC/GC, centrifuges, incubators, -80°C freezers, biosafety cabinets, balances, autoclaves, fume hoods), what parts are issued, and where work is slipping. That’s why Shifton delivers a field service platform built for Laboratory Equipment Service — clear statuses, precise assignments, and clean handoffs between dispatch, field engineers, and lab managers/QA.

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Clarity and transparency of all tasks

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Functionality

Features of Field Service Management for Laboratory Equipment Service

How Shifton Field Service Empowers Laboratory Equipment Service Teams

A focused field-service toolkit for installs, PMs, validations, repairs, and compliance documentation. Give coordinators, dispatchers, and field engineers the same live picture to cut delays, avoid parts mix-ups, and keep documentation airtight.

Team Location Tracking
Track employee movement in real time.
See who is where, how long they spent at a site / you can track where an employee was during the workday.
No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket.
Employees start the workday with one tap, mark tasks, and receive notifications right on the phone.
No Excel files or paperwork — everything in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system.
Photos, signatures, comments — everything is stored online with no paper trail.
Ideal for field teams and on-site services.
Client Management
Store all client data in one place — contacts, addresses, order history.
Managers see everything they need to respond quickly and maintain a high level of service.
No more lost phone numbers or duplicate Excel sheets.

Plumbing repair kit Plastall Profi-100 Mirrek 100 g added to Shifton inventory

Boost Efficiency with Laboratory Equipment Field Service

Managing field work across locations requires structure, accountability, and live coordination between dispatch, field teams, and stakeholders.

Job Progress Tracking
Real-time control — from task creation to completion.
See who’s working on which job, what’s done, and what’s still pending.
Transparency that saves time, prevents confusion, and improves client satisfaction.
Instant Alerts
The system notifies you if a task hasn’t started on time, if a delay occurs, or when an issue is flagged (missing part, location change, weather impact).
No surprises — you always know what’s happening in the team.
Push, email, or Telegram — choose your preferred notification channel.
Inventory & Warehouse Management
Full control over tools, materials, and spare parts.
Track what’s issued, where it’s used, and when restocking is needed.
When creating a task, assign required materials in advance for smooth execution.
Fewer shortages, fewer errors, more transparency — every item tracked from warehouse to job site.
Access Control
Configure who sees what — each with their own access level.
Owner
Admin
Requester
Approvers
Technicians

Security and order in data without unnecessary exposure.

Streamline Laboratory Equipment Operations with Shifton Field Service

For providers working across hospitals, research centers, and campuses, you need systems that talk to each other, airtight audit trails, and clear visibility of who did what, where, and when.

Integrations
Connect Shifton Field Service with your favorite tools: CRM, ERP, accounting.
Data syncs automatically — no manual updates.
Work Order History
A complete history for each order: who performed it, when, and what was done.
Convenient for analysis, audits, and evidence-based reporting.
No data is lost; everything is at hand.
Service Area
Do you have several branches? No problem. You can divide the map into service zones by specifying a certain territory on the map.
Plan work and track teams in different places / points / territories — all from one panel.
Unified control, transparent structure, local autonomy.
Reporting
Track who completed how many tasks (or didn’t), how much time was spent on each task, and the time spent in every status.

Shifton Field Service gives laboratory equipment teams one operational picture — from install to verified closeout. You get real-time control and clean proof of work on every instrument and site.