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Field Service Management for Roadside Assistance

Real-time dispatch, full visibility, faster recoveries. Shifton keeps roadside assistance operations coordinated, traceable, and responsive.

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Roadside assistance technician helping a driver with a vehicle breakdown

Shifton Task Map with purple route track, filters, and date range

Real-Time Control for Roadside Operations

Running a roadside assistance business means juggling emergency breakdowns, flat tires, battery jumps, lockouts, fuel deliveries, and accident recovery — often across multiple service zones and unpredictable traffic conditions. Teams need live visibility of who’s available, where each vehicle is, and what stage every job is in. That’s why Shifton delivers a field service platform built for Roadside Assistance — clear statuses, accurate dispatching, and seamless coordination between call center, dispatchers, and technicians.

This roadside-ready Field Service solution automates job assignment, connects drivers and coordinators in real time, and tracks progress from the first call to completion. Whether you’re responding to stranded motorists, managing insurance calls, or operating a fleet of service trucks, Shifton keeps every operation organized, auditable. With Shifton, you reduce response times, eliminate miscommunication, and deliver proof of service instantly — giving clients confidence and keeping teams accountable.

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Functionality

Features of Field Service Management for Roadside Assistance

How Shifton Field Service Empowers Roadside Assistance

A focused field-service toolkit for towing, on-site repairs, tire service, jump-starts, and accident recovery. Give dispatchers, coordinators, and drivers the same live overview to reduce delays, improve customer satisfaction, and keep operations fully auditable.

Team Location Tracking
Track roadside technicians and trucks in real time.
See who is where, how long they’ve been on a call, and where each vehicle traveled during the shift.
No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket.
Drivers and technicians start their shift with one tap, view assigned requests, mark arrivals, complete forms, and receive live updates on their phones.
No Excel files or paperwork — everything in one app.
Digital Job Forms
Create, fill out, and sign service forms right in the system.
Photos, signatures, comments — everything is stored online with no paper trail.
Ideal for incident reports, insurance confirmations, customer approvals, and roadside diagnostics.
Client Management
Store all customer and partner data in one place — contacts, addresses, insurance providers, vehicle details, and service history. Dispatchers see everything they need to react fast and maintain consistent quality. No more lost information or repeated entries.

Real-time task map in Shifton showing field service jobs and employee activity on a live Google Map in the New York and Philadelphia area.

Boost Efficiency with Roadside Field Service

Managing field work across locations requires structure, accountability, and live coordination between dispatch, field teams, and stakeholders.

Job Progress Tracking
Real-time control — from task creation to completion.
See who’s working on which job, what’s done, and what’s still pending.
Transparency that saves time, prevents confusion, and improves client satisfaction.
Instant Alerts
The system notifies you if a task hasn’t started on time, if a delay occurs, or when an issue is flagged (missing part, location change, weather impact).
No surprises — you always know what’s happening in the team.
Push, email, or Telegram — choose your preferred notification channel.
Inventory & Warehouse Management
Full control over tools, materials, and spare parts.
Track what’s issued, where it’s used, and when restocking is needed.
When creating a task, assign required materials in advance for smooth execution.
Fewer shortages, fewer errors, more transparency — every item tracked from warehouse to job site.
Access Control
Configure who sees what — each with their own access level.
Owner
Admin
Requester
Approvers
Technicians

Security and order in data without unnecessary exposure.

Streamline Roadside Operations with Shifton Field Service

For providers operating across regions or under multiple contracts, you need synchronized data, clear logs, and verified visibility of who did what, where, and when. This block mirrors your layout and keeps your service texts verbatim.

Integrations
Connect Shifton Field Service with CRM, ERP, insurance platforms, or accounting tools.
Data syncs automatically — no manual entry.
Work Order History
A full record for every call: who performed it, when, and what was done — repair, jump-start, unlock, tire change, or tow.
Includes photos, signatures, and completion notes.
Convenient for audits, insurance claims, and internal analysis.
No data is lost; everything is accessible.
Service Area
Covering several cities or highways? No problem.
Divide the map into service zones and assign teams per area.
Plan routes, balance workloads, and track team movements — all from one dashboard.
Unified control, transparent structure, local autonomy.
Reporting
Track who completed which jobs (or missed them), how long each task took, and the time spent in each status.
See response times, technician performance, vehicle utilization, and revenue per region.

Shifton Field Service gives roadside assistance teams one operational picture — from first call to completion. You get real-time control, digital proof of work, and faster, safer help for every driver on the road.