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বাংলা Roadside Assistance Dispatch and Field Service Software
Real-time dispatch, full visibility, faster recoveries.
Real-Time Control for Roadside Operations
Roadside assistance involves managing emergency breakdowns, flat tires, battery jumps, lockouts, fuel deliveries, and accident recovery — across multiple service zones with unpredictable traffic and urgent response requirements.
How Shifton Field Service Empowers Roadside Assistance
A focused field-service toolkit for towing, on-site repairs, tire service, jump-starts, and accident recovery. Give dispatchers, coordinators, and drivers the same live overview to reduce delays, improve customer satisfaction, and keep operations fully auditable.
Boost Efficiency with Roadside Field Service
Managing field work across locations requires structure, accountability, and live coordination between dispatch, field teams, and stakeholders.
Streamline Roadside Operations with Shifton Field Service
For providers operating across regions or under multiple contracts, you need synchronized data, clear logs, and verified visibility of who did what, where, and when.
Start with the Free Plan
No time limits. Get full access to core features and upgrade when you're ready.
Frequently Asked Questions
How do I dispatch the nearest roadside technician to a breakdown?
The live map shows all available technicians in real time. Select the closest one, assign the job, and they receive turn-by-turn navigation to the stranded vehicle — all within the mobile app.
Can customers share their GPS location when requesting assistance?
Yes. Your customer-facing booking link or SMS prompt asks for location permission. Their pin drops directly onto the dispatch map, eliminating guesswork on rural or unfamiliar roads.
How do I track estimated arrival times for roadside calls?
The system calculates ETA based on the technician's current location and traffic. Customers receive automated SMS updates as the technician departs and when they are minutes away.
Can I handle insurance and fleet account billing separately?
Yes. Tag jobs by billing account — insurance provider, fleet company, or direct customer. Generate consolidated invoices per account at month-end, with full job-level detail attached.
How do technicians log services like towing, jump-starts, or tyre changes?
Custom job forms list your standard services. Techs tick what was performed, add parts or mileage, and submit. The completed record feeds directly into the invoice with no manual data re-entry.
Can I measure technician response times across my roadside fleet?
Yes. Reports show average dispatch-to-arrival time by technician, zone, and time of day. Use the data to identify bottlenecks, optimise coverage areas, and meet contractual response SLAs.
How is roadside assistance dispatch software priced?
Plans are $5 per employee per month. Businesses with 2 or fewer employees use the platform free. A 55-day free trial is available for all new accounts — full features, no payment required upfront.
Ready to transform your field operations?
Join thousands of field service companies that trust Shifton to run smarter every day.