Field Service Management / Resources / How it works

How Shifton Field Service Works

Streamline Every On-Site Job

Shifton unites your field operations into one smooth flow — from dispatching to reporting. No chaos, no missed details, just total control.

Every task, every photo, every update stays in sync — so your service runs fast, clear, and effortlessly professional.

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See Everything in Real Time

With Team Location Tracking, your whole crew comes alive on the map. You instantly know who’s on-site, who’s in transit, and who’s ready for the next job — no more “where are you?” messages.

Shifton logs every arrival and departure automatically, keeping a full history for any date. You can even adjust tracking accuracy: wider intervals for long routes or tighter updates for city tasks. The result — faster response times, smarter dispatching, and zero downtime.

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Shifton Field Service

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Clarity and transparency of all tasks

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Functionality

Streamline Your Operations with Shifton Field Service Solutions

Creating and sending jobs takes seconds. Dispatchers fill in details — client info, address, tools, deadlines — and Shifton instantly finds the best match. The system shows who’s free, who’s nearby, and who’s equipped for the task.

Technicians see only what matters to them; managers see the full landscape. Notifications hit the mobile app instantly, keeping everyone aligned and ready to act.

Illustration representing precise task assignment in field service operations.

Empower Your Team on the Go

Every technician has everything they need in their pocket. Through the Shifton mobile app, they receive assignments, mark progress, upload photos, collect signatures, and leave comments — all in real time.

No paperwork, no calls, no confusion. Just clear tasks, clear communication, and clear proof of every completed job.

Track, Analyze, and Improve

Real-time dashboards show exactly what’s happening across your field operation — which jobs are in progress, where time is spent, and where things get stuck.

Every move is documented: check-ins, pauses, completions, materials used, and client approvals. Shifton turns this data into insights that help you spot bottlenecks, balance workloads, and keep SLAs on point.