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IT On-Site Support and Network Service Management Software

Real-time dispatch, full visibility, documented service.

Real-Time Control for IT Field Operations

IT on-site support involves ticket triage, PC and Mac setups, printer issues, network drops, switch and AP installs, Wi-Fi troubleshooting, patching, asset swaps, desk moves, and emergency outages — across offices, retail sites, and warehouses with strict access windows.

Ticket-to-tech routing — assign field technicians based on skill set, location, and asset type

Asset tracking — manage serial numbers, swap history, and warranty status per device

Room and rack visibility — track which locations and infrastructure are in scope

How Shifton Field Service Empowers IT On-Site Support PC/Network

A focused field-service toolkit for surveys, break/fix, installs, and scheduled maintenance. Give coordinators, dispatchers, and technicians the same live picture to cut delays, avoid parts mix-ups, and keep documentation airtight.

Team Location Tracking — real-time crew positions showing who is where and time on-site

Mobile Access — one-tap shift start, task updates, and notifications on the phone

Digital Job Forms — fill out and sign forms with photos, signatures, and comments

Boost Efficiency with IT On-Site Field Service

Managing field work across locations requires structure, accountability, and live coordination between dispatch, field teams, and stakeholders.

Job Progress Tracking — real-time visibility from task creation to completion

Instant Alerts — notifications for delays or flagged issues via push, email, or Telegram

Inventory Management — track tools, materials, and spare parts from warehouse to site

Streamline IT On-Site Operations with Shifton Field Service

For providers running multiple crews and locations, you need systems that talk to each other, airtight audit trails, and clear visibility of who did what, where, and when.

Integrations — connect CRM, ERP, and accounting tools with automatic data sync

Work Order History — complete record of every job for analysis and audits

Reporting — task completion rates, time per status, and team performance metrics

Free forever

Start with the Free Plan

No time limits. Get full access to core features and upgrade when you're ready.

Up to 2 team members

Task management & scheduling

Digital Forms

Mobile app for iOS & Android

Reports

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Frequently Asked Questions

How do I schedule on-site IT technicians across multiple client offices?

Assign technicians to client-site locations in Shifton, build daily visit schedules, and manage shift changes in real time when ticket priorities shift mid-day.

Can I track billable on-site hours per client for accurate invoicing?

Yes. Tag shifts with client job codes and export hour reports by code. Your billing team gets precise on-site labor data without chasing technicians for time sheets.

How do I handle urgent on-site support calls outside scheduled hours?

Push an emergency shift to an on-call technician through the Shifton app. They accept it instantly and the hours are captured for payroll and invoicing automatically.

How do I manage on-call rotations for after-hours network support?

Build weekly on-call rotations in Shifton and publish them in advance. Technicians see their on-call windows in the app and you avoid coverage gaps or double-booking.

Can I track when technicians arrive and depart client sites?

GPS clock-in and clock-out log the exact time and location of each site visit, giving you verifiable records to support client billing and SLA compliance reporting.

How do I quickly replace a technician who is stuck at an overrunning job?

Message available technicians through Shifton, reassign the next client visit in seconds, and update the displaced technician's schedule — all without leaving the app.

What does the software cost for an IT on-site support company?

$5 per employee per month. Businesses with 2 or fewer staff use it completely free. All accounts come with a 55-day free trial — start today, no card needed.

Ready to transform your field operations?

Join thousands of field service companies that trust Shifton to run smarter every day.

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