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Field Service Management for Facility Management

Real-time dispatch, full visibility, documented work. Shifton keeps FM work orders, mobile crews, and vendors coordinated and auditable.

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Facility manager inspecting building systems and maintenance operations

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Dashboard view of active field service jobs with client, address, assigned employee, scheduled time, and job status

Real-Time Control for Facility Operations

Running facility management means juggling reactive tickets, preventive maintenance, inspections, vendor visits, access/permits, compliance checks, and after-hours callouts — across multiple buildings, floors, plants, and tight access windows. Teams need live visibility of who’s available, which technician or vendor is on-site, what assets/zones are in scope, and where work is slipping. That’s why Shifton delivers a field service platform built for Facility Management — clear statuses, clean handoffs between helpdesk, supervisors, vendors, and techs, and full job logs clients can trust.

This FM-ready Field Service solution streamlines operations by routing work orders, assigning the right tech/vendor to the right asset and priority, and monitoring progress and on-site time in real time. Whether you’re handling HVAC/MEP tickets, janitorial rounds, security checks, grounds, or life-safety inspections, Shifton keeps tasks organized, auditable, and off scattered chats.

With Shifton, providers cut no-shows and repeat visits, stabilize response times, and keep compliance documentation tight across portfolios without chaos.

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Shifton Field Service

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Save time for what's important
Clarity and transparency of all tasks

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Functionality

Features of Field Service Management for Facility Management

How Shifton Field Service Empowers FM Teams

A focused field-service toolkit for reactive work, PM schedules, inspections, vendor coordination, and audit documentation. Give helpdesk, supervisors, vendors, and technicians the same live picture to cut delays, reduce callbacks, and keep work auditable.

Team Location Tracking
Track employee movement in real time.
See who is where, how long they spent at a site / you can track where an employee was during the workday.
No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket.
Employees start the workday with one tap, mark tasks, and receive notifications right on the phone.
No Excel files or paperwork — everything in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system.
Photos, signatures, comments — everything is stored online with no paper trail.
Ideal for field teams and on-site services.
Client Management

Store all client data in one place — contacts, addresses, order history.
Managers see everything they need to respond quickly and maintain a high level of service.
No more lost phone numbers or duplicate Excel sheets.

Real-time task map in Shifton showing field service jobs and employee activity on a live Google Map in the New York and Philadelphia area.

Boost Efficiency with Facility Management Field Service

Managing field work across locations requires structure, accountability, and live coordination between dispatch, field teams, and stakeholders.

Job Progress Tracking
Real-time control — from task creation to completion.
See who’s working on which job, what’s done, and what’s still pending.
Transparency that saves time, prevents confusion, and improves client satisfaction.
Instant Alerts
The system notifies you if a task hasn’t started on time, if a delay occurs, or when an issue is flagged (missing part, location change, weather impact).
No surprises — you always know what’s happening in the team.
Push, email, or Telegram — choose your preferred notification channel.
Inventory & Warehouse Management
Full control over tools, materials, and spare parts.
Track what’s issued, where it’s used, and when restocking is needed.
When creating a task, assign required materials in advance for smooth execution.
Fewer shortages, fewer errors, more transparency — every item tracked from warehouse to job site.
Access Control
Configure who sees what — each with their own access level.
Owner
Admin
Requester
Approvers
Technicians

Security and order in data without unnecessary exposure.

Streamline Facility Operations with Shifton Field Service

For portfolios spanning offices, retail, industrial, healthcare, and education, you need systems that talk to each other, airtight audit trails, and clear visibility of who did what, where, and when. This block mirrors your layout and keeps your service texts verbatim.

Integrations
Connect Shifton Field Service with your favorite tools: CRM, ERP, accounting.
Data syncs automatically — no manual updates.
Work Order History
A complete history for each order: who performed it, when, and what was done.
Convenient for analysis, audits, and evidence-based reporting.
No data is lost; everything is at hand.
Service Area
Do you have several branches? No problem. You can divide the map into service zones by specifying a certain territory on the map.
Plan work and track teams in different places / points / territories — all from one panel.
Unified control, transparent structure, local autonomy.
Reporting
Track who completed how many tasks (or didn’t), how much time was spent on each task, and the time spent in every status.

Shifton Field Service gives FM teams one operational picture — from request to sign-off. You get real-time control, clean proof of work, and consistent service across demanding sites.