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Home / Industries / Delivery Operations and Driver Dispatch Management Software

Delivery Operations and Driver Dispatch Management Software

Real-time dispatch, full visibility, on-time performance.

Delivery Operations and Driver Dispatch Management Software
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Real-Time Control for Delivery Operations

Real-Time Control for Delivery Operations

Delivery operations mean managing route plans, pickups, drop-offs, proof-of-delivery, returns, and exceptions — across multiple zones with strict time windows and high customer expectations.

Automated route assignment — assign the right driver to the right route based on zone
Real-time tracking — monitor progress and stop time across every active route
POD management — capture proof-of-delivery with photos, signatures, and timestamps
How Shifton Field Service Empowers Delivery Teams

How Shifton Field Service Empowers Delivery Teams

A focused field-service toolkit for pickups, drop-offs, returns, and contactless POD. Give dispatch, managers, and drivers the same live picture to cut delays, protect SLAs, and keep work auditable.

Team Location Tracking — real-time crew positions showing who is where and time on-site
Mobile Access — one-tap shift start, task updates, and notifications on the phone
Digital Job Forms — fill out and sign forms with photos, signatures, and comments
Boost Efficiency with Delivery Field Service

Boost Efficiency with Delivery Field Service

Managing field work across locations requires structure, accountability, and live coordination between dispatch, field teams, and stakeholders.

Job Progress Tracking — real-time visibility from task creation to completion
Instant Alerts — notifications for delays or flagged issues via push, email, or Telegram
Inventory Management — track tools, materials, and spare parts from warehouse to site
Streamline Delivery Operations with Shifton Field Service

Streamline Delivery Operations with Shifton Field Service

For providers running multiple zones or cities, you need systems that talk to each other, airtight audit trails, and clean visibility of who did what, where, and when.

Integrations — connect CRM, ERP, and accounting tools with automatic data sync
Work Order History — complete record of every job for analysis and audits
Reporting — task completion rates, time per status, and team performance metrics
Free forever

Start with the Free Plan

No time limits. Get full access to core features and upgrade when you're ready.

Up to 2 team members
Task management & scheduling
Digital Forms
Mobile app for iOS & Android
Reports

Frequently Asked Questions

Can I plan and optimise multi-stop delivery routes automatically?

Yes. Enter your stops and the system generates an optimised route by location, priority, and time window. Drivers receive the route on their phone and can navigate directly from the app.

How do customers get notified about their delivery status?

Automated SMS or email notifications keep customers updated at each stage — job assigned, driver en route, and delivery completed — reducing inbound calls to your office.

Can drivers capture proof of delivery with a photo and signature?

Yes. Drivers collect a digital signature and/or photo at the door. Proof of delivery is timestamped and GPS-stamped, and is available to the office and client instantly.

How do I handle failed deliveries and reschedule them quickly?

The driver marks the delivery as failed with a reason code in the app. The office is alerted immediately and can reschedule the stop for the next available run in seconds.

Can I track all drivers on a live map during delivery runs?

Yes. The live dispatch map shows every driver's real-time location, current stop, and remaining jobs. You can intervene, reassign, or assist any driver without making a phone call.

How do I invoice clients for completed deliveries including extras?

Completed deliveries flow directly into invoices. Any surcharges — fuel levies, after-hours fees, or extra stops added on the day — are itemised and included automatically.

What does the software cost for a delivery business?

Plans start at $5 per employee per month. Businesses with 2 or fewer employees use the platform completely free. Every new account gets a 55-day free trial — no credit card required.

Ready to transform your field operations?

Join thousands of field service companies that trust Shifton to run smarter every day.