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ATM and Kiosk Maintenance Scheduling and Service Software

Real-time dispatch, full visibility, documented service.

ATM and Kiosk Maintenance Scheduling and Service Software
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Real-Time Control for ATM & Kiosk Operations

Real-Time Control for ATM & Kiosk Operations

ATM and kiosk maintenance involves site access coordination, cash cassette management, printer and card reader service, display swaps, firmware updates, network checks, parts logistics, and SLA-driven callouts, across banks, retail, and transport hubs with strict security windows.

Terminal-level jobs - one task per unit, linked to the client and the site address
Deadline-driven dispatch - set a completion deadline on every callout and assign it to a technician
Parts logistics - with the Inventory module, issue parts to technicians and keep the transfer history
How Shifton Field Service Empowers ATM & Kiosk Maintenance Teams

How Shifton Field Service Empowers ATM & Kiosk Maintenance Teams

A focused field-service toolkit for installs, PMs, repairs, and compliance documentation. Give coordinators, dispatchers, and technicians the same live picture to cut delays, avoid parts mix-ups, and keep audit trails airtight.

Team Location Tracking, real-time crew positions showing who is where and time on-site
Mobile Access, one-tap shift start, task updates, and notifications on the phone
Digital Job Forms, fill out and sign forms with photos, signatures, and comments
Boost Efficiency with ATM & Kiosk Field Service

Boost Efficiency with ATM & Kiosk Field Service

Managing field work across locations requires structure, accountability, and live coordination between dispatch, field teams, and stakeholders.

Job Progress Tracking - real-time visibility from task creation to completion
Customer Portal - visit reminders for the client and a link to follow the technician on the map
Inventory Management - track tools, materials, and spare parts from warehouse to site
Streamline ATM & Kiosk Operations with Shifton Field Service

Streamline ATM & Kiosk Operations with Shifton Field Service

For providers managing fleets across branches, retail, and transit, you need one system for jobs, documents and invoices, airtight audit trails, and clear visibility of who did what, where, and when.

Invoicing - quotes, invoices, receipts, job orders and completion certificates built from completed work and linked to the job
Work Order History - complete record of every job for analysis and audits
Reporting - task completion rates, time per status, and team performance metrics
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Up to 2 team members
Task management & scheduling
Digital Forms
Mobile app for iOS & Android
Reports

Frequently Asked Questions

How does Shifton route ATM & kiosk maintenance technicians?

Each callout is a task with the terminal's address, assigned to a technician or taken by one from the list. The task list can be shown on a map, so a dispatcher can group nearby units for one technician, and with the Work location control module you see each technician's route through the shift.

How does Shifton log ATM parts replaced during service visits?

With the Inventory module, parts are issued from the warehouse to the technician, and every transfer, issue and return is kept in the history. With the Invoicing module, the parts used on a visit go on the invoice as line items.

Does Shifton support preventive maintenance schedules for kiosks?

Yes, as planned tasks. Create a visit for each machine at the interval you use, assign it to a technician, and attach the inspection checklist; completed checklists stay with each task.

How can bank clients verify ATM service was performed on time?

Each visit has a completed checklist with the technician's notes and photos, and with the Invoicing module a completion certificate for the job can be generated and sent to the bank client.

Can Shifton manage multi-vendor ATM & kiosk maintenance contracts?

Yes. Keep each bank or vendor as its own client in one Shifton account, with jobs and invoices linked to that client, so each maintenance contract stays clearly distinct.

What does Shifton cost for an ATM & kiosk maintenance company?

The Tasks base module is free for up to 2 employees, $5.00/employee/month for larger teams. Additional modules are $5.00/employee/month each, and every module comes with a free trial of up to 55 days.

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