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Field Service Management for Delivery

Real-time dispatch, full visibility, on-time performance. Shifton keeps delivery operations coordinated and auditable.

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Delivery worker unloading cardboard boxes from a van on a city street, preparing for package drop-offs.

Employee management dashboard in Shifton Field Service showing staff list, access levels, and account statuses.

Real-Time Control for Delivery Operations

Managing delivery work means juggling route plans, pickups, drop-offs, POD, returns, and exceptions—often across multiple zones and strict time windows. Teams need live visibility of who’s available, which routes are slipping, what freight is on each vehicle, and where proof-of-delivery is missing. That’s why Shifton delivers a field service platform built for Delivery—clear statuses, accurate and clean handoffs between dispatch, warehouse, and drivers.

This delivery-ready Field Service solution streamlines operations by automating work-order routing, assigning the right driver to the right route, and monitoring progress and stop time in real time. Whether you’re handling same-day drops, recurring routes, or reverse logistics, Shifton keeps tasks organized, auditable, and on time—without endless calls.

With Shifton, providers raise on-time delivery rate, cut failed attempts, and improve first-attempt success. You get the control to scale operations, meet service commitments, and deliver a better customer experience across busy networks.

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Shifton Field Service

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Functionality

Features of Field Service Management for Delivery

How Shifton Field Service Empowers Delivery Teams

A focused field-service toolkit for pickups, drop-offs, returns, and contactless POD. Give dispatch, managers, and drivers the same live picture to cut delays, protect SLAs, and keep work auditable.

Team Location Tracking
Track courier/driver movement in real time. See who is where, how long they spent at a stop, and where they were during the workday. No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket. Drivers start the workday with one tap, mark tasks (pickup/drop-off), capture notes/photos/POD, and receive notifications on the phone. No Excel files or paperwork — everything in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system. Photos, signatures, comments — everything is stored online with no paper trail. Ideal for proof of delivery, damages, returns, and contactless handoffs.
Client Management

Store all client data in one place — contacts, addresses, delivery preferences, order history. Dispatchers and managers see everything they need to respond quickly and keep service quality high. No more lost phone numbers or duplicate Excel sheets.

Screenshot of the Shifton task calendar showing employee work shifts and task schedules for October 2025

Boost Efficiency with Delivery Field Service

Managing field work across locations requires structure, accountability, and live coordination between dispatch, field teams, and stakeholders.

Job Progress Tracking
Real-time control — from task creation to completion.
See who’s working on which job, what’s done, and what’s still pending.
Transparency that saves time, prevents confusion, and improves client satisfaction.
Instant Alerts
The system notifies you if a task hasn’t started on time, if a delay occurs, or when an issue is flagged (missing part, location change, weather impact).
No surprises — you always know what’s happening in the team.
Push, email, or Telegram — choose your preferred notification channel.
Inventory & Warehouse Management
Full control over tools, materials, and spare parts.
Track what’s issued, where it’s used, and when restocking is needed.
When creating a task, assign required materials in advance for smooth execution.
Fewer shortages, fewer errors, more transparency — every item tracked from warehouse to job site.
Access Control
Configure who sees what — each with their own access level.
Owner
Admin
Requester
Approvers
Technicians

Security and order in data without unnecessary exposure.

Streamline Delivery Operations with Shifton Field Service

For providers running multiple zones or cities, you need systems that talk to each other, airtight audit trails, and clean visibility of who did what, where, and when. This block mirrors your layout and keeps your service texts verbatim.

Integrations
Connect Shifton Field Service with your tools: CRM, TMS/WMS, ERP/accounting, routing/telematics. Data syncs automatically — no manual updates.
Work Order History
A complete history of each delivery order: who performed it, when, what was done, and attached proof (photos, signatures, notes). Convenient for analysis, audits, claims, and evidence-based reporting. No data is lost; everything is at hand.
Service Area
Multiple zones or cities? No problem. Divide the map into service areas and routes. Plan work and track teams in different places — all from one panel. Unified control, transparent structure, local autonomy.
Reporting
Track who completed how many tasks (or didn’t), how much time was spent on each task, and the time spent in every status.

Shifton Field Service gives delivery teams one operational picture—from dispatch to completion. You get real-time control, clean proof of work that actually move: higher on-time rates, fewer failed attempts, and predictable costs.