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Field Service Management for Delivery

Real-time dispatch, full visibility, on-time performance. Shifton keeps delivery operations coordinated and auditable.

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Real-Time Control for Delivery Operations

Managing delivery work means juggling route plans, pickups, drop-offs, POD, returns, and exceptions—often across multiple zones and tight ETAs. Teams need live visibility of who’s available, which routes are slipping, what freight is on each vehicle, and where proof-of-delivery is missing. That’s why Shifton delivers a field service platform built for Delivery—clear statuses, accurate ETAs, and clean handoffs between dispatch, warehouse, and drivers.

This delivery-ready Field Service solution streamlines operations by automating work-order routing, assigning the right driver to the right route, and monitoring progress and stop time in real time. Whether you’re handling same-day drops, recurring routes, or reverse logistics, Shifton keeps tasks organized, auditable, and on time—without endless calls.

With Shifton, providers raise on-time delivery rate, cut failed attempts, and improve first-attempt success. You get the control to scale operations, meet SLA targets, and deliver a better customer experience across busy networks.

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Functionality

Features of Field Service Management for Delivery

How Shifton Field Service Empowers Delivery Teams

A focused field-service toolkit for pickups, drop-offs, returns, and contactless POD. Give dispatch, managers, and drivers the same live picture to cut delays, protect SLAs, and keep work auditable.

Team Location Tracking
Track courier/driver movement in real time. See who is where, how long they spent at a stop, and where they were during the workday. No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket. Drivers start the workday with one tap, mark tasks (pickup/drop-off), capture notes/photos/POD, and receive notifications on the phone. No Excel files or paperwork — everything in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system. Photos, signatures, comments — everything is stored online with no paper trail. Ideal for proof of delivery, damages, returns, and contactless handoffs.
Client Management

Store all client data in one place — contacts, addresses, delivery preferences, order history. Dispatchers and managers see everything they need to respond quickly and keep service quality high. No more lost phone numbers or duplicate Excel sheets.

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Boost Efficiency with Delivery Field Service

Managing mixed delivery work (recurring routes, same-day, reverse logistics) requires structured execution, clear ownership, and live coordination across dispatch, warehouse, and drivers.

Job Progress Tracking
Real-time control — from dispatch to completion. See who is executing a task, what’s already done, and which steps are ahead (out for delivery, at stop, delivered/failed attempt). Transparency that saves time and nerves.
Instant Alerts
The system will notify you if a task didn’t start on time or slips into delay (problematic task). No surprises — you always know what’s happening in the team. Push, email, Telegram — choose your way to stay in the loop.
Inventory & Warehouse Management
Full control over parcels, totes, and supplies. Track what’s issued to each route, where it’s used, and when to restock. When creating a task, specify which items will be needed to complete it. Fewer losses, more transparency: every package and consumable is accounted for — from depot to doorstep.
Access Control

Configure who sees what — each with their own access level:
Owner • Admin • Requester • Approvers • Technicians (Drivers/Couriers)
Security and order in data without unnecessary restrictions.

Streamline Delivery Operations with Shifton Field Service

For providers running multiple zones or cities, you need systems that talk to each other, airtight audit trails, and clean visibility of who did what, where, and when. This block mirrors your layout and keeps your service texts verbatim.

Integrations
Connect Shifton Field Service with your tools: CRM, TMS/WMS, ERP/accounting, routing/telematics. Data syncs automatically — no manual updates.
Work Order History
A complete history of each delivery order: who performed it, when, what was done, and attached proof (photos, signatures, notes). Convenient for analysis, audits, claims, and evidence-based reporting. No data is lost; everything is at hand.
Service Area
Multiple zones or cities? No problem. Divide the map into service areas and routes. Plan work and track teams in different places — all from one panel. Unified control, transparent structure, local autonomy.
Reporting
Track who completed how many tasks (or didn’t), how much time was spent on each task, and the time spent in every status.

Shifton Field Service gives delivery teams one operational picture—from dispatch to completion. You get real-time control, clean proof of work, and KPIs that actually move: higher on-time rates, fewer failed attempts, and predictable costs.

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