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Field Service Management for Telecom Tower Services

Real-time dispatch, full visibility, verified work. Shifton keeps tower builds and maintenance coordinated, traceable, and safe.

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Technician climbing a telecom tower for maintenance work — Shifton Field Service

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Route tracking on Shifton Task Map (Satellite) with purple track, last point, and employee filters

Real-Time Control for Tower Operations

Running telecom tower services means managing site surveys, climbs, antenna/line swaps, new sector builds, small cell adds, grounding, structural inspections, lighting maintenance, and outage response — often across remote sites, strict safety protocols, and changing priorities. Teams need live visibility of who’s available, where each crew is, what parts and permits are on hand, and where work is slipping. That’s why Shifton delivers a field service platform built for Telecom Tower Services — clear statuses, accurate assignments, and clean handoffs between dispatch, NOC/field ops, and rigging crews. This tower-ready Field Service solution routes work orders, assigns the right crew (certs/clearances) to the right site, and tracks progress and time on-site in real time. Whether you’re performing a mount install, swapping RRUs/antennas, tensioning lines, or doing lighting repairs, Shifton keeps tasks organized, auditable, and off noisy chat threads.

With Shifton, providers cut repeat climbs, protect crew safety with documented steps, and deliver photo-backed proof of work. You get operational control across regions, tighter compliance, and a better client experience.

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Shifton Field Service

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Clarity and transparency of all tasks

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Functionality

Features of Field Service Management for Telecom Tower Services

How Shifton Field Service Empowers Telecom Tower Services

A focused field-service toolkit for surveys, upgrades, maintenance, and emergency response. Give dispatch, coordinators, and climbers the same live picture to cut delays, avoid parts mix-ups, and keep documentation airtight.

Team Location Tracking
Track employee movement in real time.
See who is where, how long they spent at a site / you can track where an employee was during the workday.
No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket.
Employees start the workday with one tap, mark tasks, and receive notifications right on the phone.
No Excel files or paperwork — everything in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system.
Photos, signatures, comments — everything is stored online with no paper trail.
Ideal for JSA/permit-to-work, pre-climb inspections, as-built photos, handover notes, and closeout packages.
Client Management

Store all client data in one place — contacts, addresses, order history.
Managers see everything they need to respond quickly and maintain a high level of service.
No more lost phone numbers or duplicate Excel sheets.

Screenshot of the Shifton Reports page showing employee task statistics with active and completed tasks for October 2025.

Boost Efficiency with Tower Field Service

Managing field work across locations requires structure, accountability, and live coordination between dispatch, field teams, and stakeholders.

Job Progress Tracking
Real-time control — from task creation to completion.
See who’s working on which job, what’s done, and what’s still pending.
Transparency that saves time, prevents confusion, and improves client satisfaction.
Instant Alerts
The system notifies you if a task hasn’t started on time, if a delay occurs, or when an issue is flagged (missing part, location change, weather impact).
No surprises — you always know what’s happening in the team.
Push, email, or Telegram — choose your preferred notification channel.
Inventory & Warehouse Management
Full control over tools, materials, and spare parts.
Track what’s issued, where it’s used, and when restocking is needed.
When creating a task, assign required materials in advance for smooth execution.
Fewer shortages, fewer errors, more transparency — every item tracked from warehouse to job site.
Access Control
Configure who sees what — each with their own access level.
Owner
Admin
Requester
Approvers
Technicians

Security and order in data without unnecessary exposure.

Streamline Tower Operations with Shifton Field Service

For providers running work across regions and portfolios, you need systems that talk to each other, airtight audit trails, and clear visibility of who did what, where, and when.

Integrations
Connect Shifton Field Service with your favorite tools: CRM, ERP, accounting.
Data syncs automatically — no manual updates.
Work Order History
A complete history for each order: who performed it, when, and what was done.
Convenient for analysis, audits, and evidence-based reporting.
No data is lost; everything is at hand.
Service Area
Do you have several branches? No problem. You can divide the map into service zones by specifying a certain territory on the map.
Plan work and track teams in different places / points / territories — all from one panel.
Unified control, transparent structure, local autonomy.
Reporting
Track who completed how many tasks (or didn’t), how much time was spent on each task, and the time spent in every status

Shifton Field Service gives tower teams one operational picture — from gate access to closeout. You get real-time control, clean proof of work, and safer, faster tower turns across every portfolio.