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Field Service Management for Home Care

Real-time dispatch, full visibility, dependable care. Shifton keeps home care operations coordinated and auditable.

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Real-Time Control for Home Care Operations

Managing home care means coordinating visits, care plans, ADLs, meds reminders, and incident reporting—often across multiple neighborhoods and strict windows. Teams need live visibility of who’s onsite, what care-plan steps are assigned, and where visits slip. Shifton Field Service gives one operational picture with accurate ETAs, clean handoffs, and proof-of-work—so the day holds together without endless calls.

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Functionality

Features of Field Service Management for Home Care

How Shifton Field Service Empowers Home Care Teams

A focused field-service toolkit for visit notes, ADL checklists, EVV, and incident reports. Give coordinators, nurses, and caregivers the same live picture to cut delays and keep work auditable.

Team Location Tracking
Track caregiver movement in real time. See who is where, how long they spent at a client’s home, and where they were during the workday. No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket. Caregivers start the workday with one tap, mark tasks and care-plan steps, record notes/vitals, and receive notifications on the phone. No Excel files or paperwork — everything in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system. Photos, signatures, comments — everything is stored online with no paper trail. Ideal for visit notes, ADL checklists, medication reminders, incident reports, and EVV.
Client & Care Plan Management

Store all client data in one place — contacts, addresses, emergency numbers, care plans, allergies, and visit history. Coordinators see everything they need to respond quickly and keep quality high. No more lost phone numbers or duplicate Excel sheets.

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Boost Efficiency with Home Care Field Service

Managing mixed home care work (recurring visits, urgent checks, re-visits) requires structured execution, clear ownership, and live coordination across intake, coordinators, and caregivers.

Job Progress Tracking
Real-time control — from visit start to completion. See who is executing a task, what’s already done, and which steps are ahead (arrive, ADLs, meds reminder, notes, leave). Transparency that saves time and nerves.
Instant Alerts
The system will notify you if a visit didn’t start on time or slips into delay (problematic task). No surprises — you always know what’s happening in the team. Push, email, Telegram — choose your way to stay in the loop.
Inventory & Warehouse Management
Full control over supplies and equipment — gloves, wipes, PPE, wound-care kits, small devices. Track what’s issued, where it’s used, and when to restock. When creating a task, specify which items will be needed to complete it. Fewer losses, more transparency: every consumable and tool is accounted for — from office to home.
Access Control

Configure who sees what — each with their own access level:
Owner • Admin • Requester (Intake) • Approvers (RN/Coordinator) • Technicians (Caregivers/Nurses)
Security and order in data without unnecessary restrictions.

Streamline Home Care Operations with Shifton Field Service

For agencies operating across multiple neighborhoods or regions, you need connected systems, airtight audit trails, and clean visibility of who did what, where, and when. This block mirrors your layout and keeps your service texts verbatim.

Integrations
Connect Shifton Field Service with your tools: CRM, EHR/EMR, ERP/accounting, payroll. Data syncs automatically — no manual updates.
Work Order (Visit) History
A complete history of each visit: who performed it, when, and what was done, with notes and client/family sign-off. Convenient for analysis, audits, compliance, and evidence-based reporting. No data is lost; everything is at hand.
Service Area
Multiple neighborhoods or regions? No problem. Divide the map into service zones and routes. Plan work and track teams in different places — all from one panel. Unified control, transparent structure, local autonomy.
Reporting
Track who completed how many visits (or didn’t), how much time was spent on each visit, and the time spent in every status.

Shifton Field Service gives home care teams one operational picture—from dispatch to completion. You get real-time control, clean proof of care, and KPIs that actually move: steadier workflows, safer care, predictable costs.

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