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Field Service Management for Telecommunications

Real-time dispatch, full visibility, protected SLAs. Shifton keeps telecom field work coordinated and auditable.

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Two telecom technicians check work orders on a phone near a cell tower

Shifton field service dashboard displayed on an iMac-style screen with task status widgets

Real-Time Control for Telecom Field Operations

Managing telecom field work means juggling network builds, CPE installs, maintenance visits, and outage response—often under tight windows and changing priorities. Teams need live visibility of who is available, which certifications they hold (fiber, RF, tower), what parts are on hand, and where work is slipping. That’s why Shifton delivers a field service platform built for Telecommunications—clear statuses, accurate ETAs, and clean handoffs between Dispatch, NOC, and technicians.

This telecom-ready Field Service solution streamlines operations by automating work-order routing, assigning the right tech to the right job, and monitoring progress and site time in real time. Whether you’re activating new customers, splicing fiber, or restoring service, Shifton keeps tasks organized, auditable, and without endless calls.

With Shifton, providers reduce repeat truck rolls, stabilize appointment windows, and improve first-time-right. You get the control to scale operations, meet compliance and SLA targets, and deliver a better customer experience in a fast-moving network environment.

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Functionality

Features of Field Service Management for Telecommunications

How Shifton Field Service Empowers Telecommunications Teams

A focused field-service toolkit for installs, surveys, maintenance, and outage response. Give Dispatch, NOC, and technicians the same live picture to cut delays, protect SLAs, and keep work auditable.

Team Location Tracking
Track field engineer/tech movement in real time. See who is where, how long they spent on a site, and where they were during the workday. No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket. Techs start the workday with one tap, see tickets/orders, capture notes/photos/readings (RSSI, SNR, light levels), and receive notifications on the phone. No Excel files or paperwork — everything is in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system. Photos, signatures, comments — everything is stored online with no paper trail. Ideal for site surveys, CPE installs, fiber splice logs, RF sweep reports, and acceptance/handover forms.
Client & Site/Asset Management
Store all client, site, and asset data in one place — contacts, addresses, cabinets. Dispatch and NOC see what they need to respond quickly and keep quality high.

Live team location tracking map in Kyiv with driver/crew routes and status inside the Shifton dashboard

Boost Efficiency with Telecom Field Service

Managing mixed telecom work (installs, maintenance, outage response) requires structured execution, clear ownership, and live coordination across Dispatch, NOC, and field teams.

Job Progress Tracking
Real-time control — from dispatch to closeout. See who is executing a task, what’s already done, and which steps are ahead (survey, install, test, turn-up, verify). Transparency that saves time and nerves.
Instant Alerts
The system will notify you if a task didn’t start on time or slips into delay (problematic task). No surprises — you always know what’s happening in the team. Push, email, Telegram — choose your way to stay in the loop.
Inventory & Warehouse Management
Full control over materials and parts — ONTs/routers, SFPs, patch cords, splitters, coax, antennas, radios, mounts, PPE. When creating a task, specify which items will be needed to complete it. Fewer losses, more transparency: every unit and consumable is accounted for — from warehouse to truck to site.
Access Control
Configure who sees what — each with their own access level:
Owner • Admin • Requester (Sales/Provisioning) • Approvers (Client/PM) • Technicians (Field/NOC).
Security and order in data without unnecessary restrictions.

Streamline Telecom Operations with Shifton Field Service

For providers running mixed work across regions, you need systems that talk to each other, airtight audit trails, and clean visibility of who did what, where, and when. This block mirrors your layout and keeps your service texts verbatim.

Integrations
Connect Shifton Field Service with your tools: CRM, OSS/BSS, ERP/accounting, NMS/monitoring, GIS. Data syncs automatically — no manual updates.
Work Order / Ticket History
A complete history of each order/ticket: who performed it, when, and what was done, with test results (dBm, BER), photos, configs, and sign-off. Convenient for analysis, audits, SLAs, and evidence-based reporting. No data is lost; everything is at hand.
Service Area
Multiple regions, towers, or fiber rings? No problem. Divide the map into service zones and routes. Plan work and track teams across builds and maintenance — all from one panel. Unified control, transparent structure, local autonomy.
Reporting
Track who completed how many tasks (or didn’t), how much time was spent on each task, and the time spent in every status.

Shifton Field Service gives telecom teams one operational picture—from dispatch to close-out. You get real-time control, clean proof of work, and KPIs that actually move: fewer repeat truck rolls, steadier ETAs, protected SLAs

Reporting dashboard in Shifton showing task counts, time spent, and status metrics per employee

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