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বাংলা Customer Portal for Field Service
Give your clients real-time visibility into every service visit, automated notifications, live technician tracking, and instant feedback collection.
Visit Notifications
Clients need to know when a technician is coming. Without automated reminders, your office spends time on confirmation calls and clients miss appointments.
Technician Tracking and Direct Contact
Once a technician is dispatched, clients want to know where they are and when they will arrive. If something changes, they need a way to reach the technician directly.
Service Feedback and Ratings
After the job is done, collecting client feedback is essential for quality control. Without a system, reviews are inconsistent and easy to forget.
Start with the Free Plan
No time limits. Get full access to core features and upgrade when you're ready.
Frequently Asked Questions
What is a customer portal in field service?
A customer portal gives your clients a self-service page where they can track technician arrival, receive visit notifications, and leave feedback after service completion.
How does technician tracking work for clients?
After a job is dispatched, the client receives a link showing the technician location on a live map with estimated arrival time.
Can clients contact the technician directly?
Yes. The tracking page includes buttons to start a chat or call the assigned technician.
Are review requests sent automatically?
Yes. After the job is completed, the client automatically receives a link to rate the service and leave a written review.
Is the customer portal included in the base plan?
No, the Customer Portal is a separate module.
Ready to transform your field operations?
Join thousands of field service companies that trust Shifton to run smarter every day.