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Field Service Management for Automotive Businesses

Real-time dispatch, full visibility, consistent ETAs. Shifton keeps mobile and on-site auto service coordinated and auditable.

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Real-Time Control for Automotive Field Operations

Running automotive field work means juggling mobile repairs, glass/tire jobs, diagnostics, pick-up & drop-off, warranty and fleet service—often under tight windows and shifting priorities. Teams need live visibility of who’s available, which skills/tools they have, what parts are on the van, and where work is slipping. That’s why Shifton delivers a field service platform built for Automotive Businesses—clear statuses, accurate ETAs, and clean handoffs between dispatch, managers, and crews.
Shifton automates work-order routing, assigns the right people to the right job, and tracks progress and site time in real time. From first contact to sign-off, tasks stay organized, auditable, and without endless calls.
With Shifton, providers cut repeat visits, protect time windows, and raise first-time-right. You get control to scale operations, meet compliance targets, and deliver a better customer experience.

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Functionality

Features of Field Service Management for Automotive Businesses

How Shifton Field Service Empowers Automotive Teams

A focused field-service toolkit for mobile and on-site work. Give dispatch, managers, and crews the same live picture to cut delays and keep work auditable.

Team Location Tracking
Track employee movement in real time. See who is where, how long they spent on a site, and where they were during the workday. No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket. Employees start the workday with one tap, mark tasks, and receive notifications right on the phone. No Excel files or paperwork — everything in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system. Photos, signatures, comments — everything is stored online, with no paper trail. Ideal for field teams and on-site services.
Client Management

Store all client data in one place — contacts, addresses, order history. Managers see everything they need to respond quickly and maintain a high service level. No more lost phone numbers or duplicate Excel sheets.

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Boost Efficiency with Automotive Field Service

Managing mixed automotive work (mobile repairs, installs, maintenance) requires structured execution, clear ownership, and live coordination across dispatch, warehouse, and field teams.

Job Progress Tracking
Real-time control — from start to finish. See who is executing a task, what’s already done, and which steps are ahead. Transparency that saves time and nerves.
Instant Alerts
The system will notify you if an employee didn’t start a task on time or there’s a delay with the task start (problematic task). No surprises — you always know what’s happening in the team. Push, email, Telegram — choose your way to stay in the loop.
Inventory & Warehouse Management
Full control over equipment and materials. Track what’s issued, where it’s used, and when to restock. When creating a task, you can immediately specify which materials will be needed to complete it. Fewer losses, more transparency: every part, tool, and consumable is accounted for — from warehouse to field.
Access Control

Configure who sees what — each with their own access level:
Owner • Admin • Requester • Approvers • Technicians
Security and order in data without unnecessary restrictions.

Streamline Automotive Operations with Shifton Field Service

For multi-branch providers and mobile crews, you need connected systems, airtight audit trails, and clean visibility of who did what, where, and when.

Integrations
Connect Shifton Field Service with your favorite tools: CRM, ERP, accounting. Data syncs automatically — no manual updates.
Work Order History
A complete history of each order: who performed it, when, and what was done. Convenient for analysis, audits, and evidence-based reporting. No data is lost; everything is at hand.
Service Area
Have several branches? No problem. Divide the map into service zones by specifying territories. Plan work and track teams in different places — all from one panel. Unified control, transparent structure, local autonomy.
Reporting
Track who completed how many tasks (or didn’t), how much time was spent on each task, and the time spent in every status.

Conclusion. One operational picture—from dispatch to sign-off. Real-time control, clean proof of work, fewer repeat visits, steadier ETAs, and predictable costs.

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