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Field Service Management for Automotive Businesses

Real-time dispatch, full visibility. Shifton keeps mobile and on-site auto service coordinated and auditable.

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Two automotive technicians standing in front of a service van labeled “Automotive Businesses,” smiling and holding repair tools, representing professional car maintenance and mobile service operations.

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Screenshot of the Shifton Reports page showing employee task statistics with active and completed tasks for October 2025.

Real-Time Control for Automotive Field Operations

Running automotive field work means juggling mobile repairs, glass/tire jobs, diagnostics, pick-up & drop-off, warranty and fleet service—often under tight windows and shifting priorities. Teams need live visibility of who’s available, which skills/tools they have, what parts are on the van, and where work is slipping. That’s why Shifton delivers a field service platform built for Automotive Businesses—clear statuses, accurate and clean handoffs between dispatch, managers, and crews.
Shifton automates work-order routing, assigns the right people to the right job, and tracks progress and site time in real time. From first contact to sign-off, tasks stay organized, auditable, and without endless calls.
With Shifton, providers cut repeat visits, protect time windows, and raise first-time-right. You get control to scale operations, meet compliance targets, and deliver a better customer experience.

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Shifton Field Service

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Clarity and transparency of all tasks

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Functionality

Features of Field Service Management for Automotive Businesses

How Shifton Field Service Empowers Automotive Businesses

A focused field-service toolkit for mobile and on-site work. Give dispatch, managers, and crews the same live picture to cut delays and keep work auditable.

Team Location Tracking
Track employee movement in real time. See who is where, how long they spent on a site, and where they were during the workday. No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket. Employees start the workday with one tap, mark tasks, and receive notifications right on the phone. No Excel files or paperwork — everything in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system. Photos, signatures, comments — everything is stored online, with no paper trail. Ideal for field teams and on-site services.
Client Management

Store all client data in one place — contacts, addresses, order history. Managers see everything they need to respond quickly and maintain a high service level. No more lost phone numbers or duplicate Excel sheets.

Shifton Task Map with purple route track, filters, and date range

Boost Efficiency with Automotive Field Service

Managing field work across locations requires structure, accountability, and live coordination between dispatch, field teams, and stakeholders.

Job Progress Tracking
Real-time control — from task creation to completion.
See who’s working on which job, what’s done, and what’s still pending.
Transparency that saves time, prevents confusion, and improves client satisfaction.
Instant Alerts
The system notifies you if a task hasn’t started on time, if a delay occurs, or when an issue is flagged (missing part, location change, weather impact).
No surprises — you always know what’s happening in the team.
Push, email, or Telegram — choose your preferred notification channel.
Inventory & Warehouse Management
Full control over tools, materials, and spare parts.
Track what’s issued, where it’s used, and when restocking is needed.
When creating a task, assign required materials in advance for smooth execution.
Fewer shortages, fewer errors, more transparency — every item tracked from warehouse to job site.
Access Control
Configure who sees what — each with their own access level.
Owner
Admin
Requester
Approvers
Technicians

Security and order in data without unnecessary exposure.

Streamline Automotive Operations with Shifton Field Service

For multi-branch providers and mobile crews, you need connected systems, airtight audit trails, and clean visibility of who did what, where, and when.

Integrations
Connect Shifton Field Service with your favorite tools: CRM, ERP, accounting. Data syncs automatically — no manual updates.
Work Order History
A complete history of each order: who performed it, when, and what was done. Convenient for analysis, audits, and evidence-based reporting. No data is lost; everything is at hand.
Service Area
Have several branches? No problem. Divide the map into service zones by specifying territories. Plan work and track teams in different places — all from one panel. Unified control, transparent structure, local autonomy.
Reporting
Track who completed how many tasks (or didn’t), how much time was spent on each task, and the time spent in every status.

Conclusion. One operational picture—from dispatch to sign-off. Real-time control, clean proof of work, fewer repeat visits, and predictable costs.