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Field Service Management for Transportation

Real-time dispatch, full visibility, fewer empty miles. Shifton keeps transportation operations coordinated and auditable.

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Highway with trucks and cars next to a logistics port and parked vehicles, representing transportation and freight flow.

Shifton field service dashboard displayed on an iMac-style screen with task status widgets

Real-Time Control for Transportation Operations

Managing transportation means juggling linehaul, drayage, last-mile, and LTL/FTL—across tight appointment windows, yard constraints, and compliance. Teams need live visibility of where drivers and assets are, what loads are in play, and where dwell builds. Shifton Field Service gives one operational picture with accurate ETAs, clean handoffs between planners, dispatch, and drivers, and proof-of-work—so the plan holds together without endless calls.

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Functionality

Features of Field Service Management for Transportation

How Shifton Field Service Empowers Transportation Teams

A focused field-service toolkit for pickup-to-delivery workflows. Give planners, dispatch, and drivers the same live picture to cut delays and keep work auditable.

Team Location Tracking
Track driver and vehicle movement in real time. See who is where, how long they spent at a stop, and where they were during the workday. No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket. Drivers start the workday with one tap, view routes/loads, mark tasks (pickup/drop), capture notes/photos/POD, and receive notifications on the phone. No Excel files or paperwork — everything in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system. Photos, signatures, comments — everything is stored online with no paper trail. Ideal for bills of lading, DVIRs, access/yard notes, detention logs, and damage reports.
Client & Site Management

Store all shipper/consignee and site data in one place — contacts, addresses, gate/appointment windows, dock numbers, and job history. Dispatch sees everything needed to respond quickly and keep service quality high.

Live team location tracking map showing technicians around Kyiv and Kropyvnytskyi in Shifton interface.

Boost Efficiency with Transportation Field Service

Managing mixed work (linehaul, drayage, last-mile, LTL/FTL) requires structured execution, clear ownership, and live coordination across planners, dispatch, warehouses/yards, and drivers.

Job Progress Tracking
Real-time control — from dispatch to completion. See who is executing a task, what’s already done, and which steps are ahead (en route, at dock, loaded, in transit, delivered). Transparency that saves time and nerves.
Instant Alerts
The system will notify you if a task didn’t start on time or slips into delay (problematic task). No surprises — you always know what’s happening in the team. Push, email, Telegram — choose your way to stay in the loop.
Inventory & Warehouse Management
Full control over equipment and supplies — trailers, pallets, straps, seals, load bars, reefer fuel. Track what’s issued, where it’s used, and when to restock. When creating a task, specify which items will be needed to complete it. Fewer losses, more transparency: every asset and consumable is accounted for — from yard to truck to site.
Access Control

Configure who sees what — each with their own access level:
Owner • Admin • Requester (CSR/Planner) • Approvers (Client/Manager) • Technicians (Drivers).
Security and order in data without unnecessary restrictions.

Streamline Transportation Operations with Shifton Field Service

For fleets operating across lanes, regions, and yards, you need connected systems, airtight audit trails, and clean visibility of who did what, where, and when. This block mirrors your layout and keeps your service texts verbatim.

Integrations
Connect Shifton Field Service with your tools: TMS/WMS, ERP/accounting, routing/optimization, ELD/telematics. Data syncs automatically — no manual updates.
Work Order (Load) History
A complete history of each load: who moved it, when, and what was done, with timestamps, geostamps, POD, photos, and notes. Convenient for analysis, audits, claims, and evidence-based reporting. No data is lost; everything is at hand.
Service Area
Multiple lanes, regions, or yards? No problem. Divide the map into service zones and routes. Plan work and track teams and assets across locations — all from one panel. Unified control, transparent structure, local autonomy.
Reporting
Track who completed how many tasks (or didn’t), how much time was spent on each task, and the time spent in every status.

Shifton Field Service gives transportation teams one operational picture—from tender to POD. You get real-time control, verifiable service, and KPIs that actually move: on-time pickup/delivery, lower dwell, predictable costs.

Service area map with defined work zones and coverage regions in Shifton.

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