Job Management for Satellite Dish and TV Aerial Installers
Dish and aerial jobs with the survey, the signal readings and the equipment fitted kept on each address.
Line of sight before the ladder
A dish needs a clear view of the satellite; an aerial needs a view of the transmitter. Trees, new buildings and the landlord's rules decide where the installation can go, and the answer is often not where the customer wants it.
Signal readings are the proof
When a customer calls a week later about pixelation, the installer's readings on the day show whether the problem is the installation or something that changed since.
Equipment fitted on each address
Receivers, LNBs, multiswitches and aerial amplifiers have serial numbers and guarantees. If they are not recorded, replacing a faulty unit becomes guesswork.
No-access visits and repeat calls
Customers are out, the key holder is late, the landlord has not given permission. A wasted trip costs the same as a completed install.
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Read how installers handle surveys, readings and equipment records
What satellite TV installation software needs to keep
Satellite TV installation software earns its place by keeping three things on the address: where the dish or aerial went and why, what the signal was on the day, and which equipment was fitted. Those records answer most of the calls that come later, from pixelation after a storm to a receiver that stopped working.
Apartment blocks and communal systems
Multi-dwelling installations mean a communal dish, a multiswitch and cables to every flat. Each outlet has its own feed, and faults are traced by knowing which cable goes where. Satellite installation software that keeps the outlet list and the switch ports on the building record saves hours on every call-out.
Working at height
Roofs, chimneys and gable walls mean ladders and sometimes platforms. The safety checklist belongs at the start of the job, and the access equipment needed should be known from the survey.
Cable routes inside the house
Customers care about where the cable runs as much as about the picture. Drilling through a new kitchen wall or clipping cable across a listed facade leads to complaints. Agreeing the route at the survey, noting it on the job and photographing the finished run protects the installer.
Storm weeks
After high winds, dishes move and aerials bend, and the phone rings all at once. Those repair calls land on top of booked installs. Seeing both on one board helps decide which customers wait and which installer takes the extra calls, based on the address history.
What Shifton Field Service does for dish and aerial work
It plans surveys, installs and service calls on one board, sends each installer the job with its notes and checklist, and collects readings, photos, serials, signatures and hours. An installer who works alone or with one mate never pays for the job planning and the address records, whatever the year. Inventory, invoicing, location control and a customer-facing portal are sold as options.
It is not a signal meter, it does not activate subscriptions or pair receivers with providers, and it does not calculate dish angles. It plans the installer's day and keeps the record of each address.
Frequently Asked Questions
Can installers record signal readings for each job?
Add the readings you want to a checklist and the installer fills them in on the phone after alignment, with photos of the dish and connections.
How do we track receiver and LNB serial numbers?
Serials are entered on the job and stay on the address. With the paid Inventory module, the items also come off the installer's van stock.
What if there is no mobile signal at a rural property?
Installers keep completing the checklist and taking photos as usual, and the phone sends the job to the office when it next finds coverage. Nothing typed on site is lost.
Does it work for aerial installation as well as satellite?
Yes, antenna installation jobs use their own checklist: mast, bracket, direction, amplifier and readings on each outlet. Both types sit on the same board.
What is the price for a small installer?
No charge for a sole installer or a pair, with no expiry: planning the jobs, the phone app, checklists and reporting. Van stock, invoicing, location control and a customer portal are charged separately.
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