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Field Service Management for Utilities

Real-time dispatch, full visibility, protected compliance. Shifton keeps utility field work coordinated and auditable.

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Utility worker marking underground service line with a locator on a job site

Shifton field service dashboard displayed on an iMac-style screen with task status widgets

Real-Time Control for Utilities Field Operations

Running utilities means inspections, meter work, leak surveys, emergency restorations, and planned maintenance—often across wide territories under strict compliance. Teams need live visibility of who’s available, which crew is onsite, what materials are issued, and where work is slipping. Shifton Field Service gives utilities one operational picture with accurate ETAs, clean handoffs between dispatch, supervisors, and crews, and proof-of-work for audits.

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Functionality

Features of Field Service Management for Utilities

How Shifton Field Service Empowers Utilities Teams

A focused field-service toolkit for inspections, meter work, leak checks, restoration steps, and planned maintenance. Give dispatch, supervisors, and field crews the same live picture to cut delays, protect compliance, and keep work auditable.

Team Location Tracking
Track crew movement in real time. See who is where, how long they spent on a site, and where they were during the workday. No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket. Field employees start the workday with one tap, mark tasks, capture readings/notes, and receive notifications on the phone. No Excel files or paperwork — everything in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system. Photos, signatures, comments — everything is stored online with no paper trail. Ideal for inspections, meter work, leak checks, and restoration steps.
Client & Asset Management
Store customer and asset data in one place — contacts, addresses, equipment/asset IDs, and work history. Dispatchers and supervisors see what they need to respond quickly and keep service quality high.

Digital job form with an electronic signature captured in Shifton.

Boost Efficiency with Utilities Field Service

Managing mixed utility work (inspections, meter jobs, leak checks, emergency restorations) requires structured execution, clear ownership, and live coordination across dispatch, plants, and field teams.

Job Progress Tracking
Real-time control — from dispatch to closeout. See who is executing a task, what’s done, and which steps are ahead. Transparency that saves time and nerves.
Instant Alerts
The system will notify you if a job didn’t start on time or slips into delay (problematic task). No surprises — you always know what’s happening in the team. Push, email, Telegram — choose your way to stay in the loop.
Inventory & Warehouse Management
Full control over materials and parts. Track what’s issued, where it’s used, and when to restock. When creating a task, specify which materials will be needed to complete it. Fewer losses, more transparency: every part and consumable is accounted for — from depot to field.
Access Control

Configure who sees what — each with their own access level:
Owner • Admin • Requester • Approvers • Technicians
Security and order in data without unnecessary restrictions.

Streamline Utilities Operations with Shifton Field Service

For providers running mixed work across districts and plants, you need systems that talk to each other, airtight audit trails, and clean visibility of who did what, where, and when. This block mirrors your layout and keeps your service texts verbatim.

Integrations
Connect Shifton Field Service with your tools: CRM/CIS, ERP/EAM, accounting, GIS. Data syncs automatically — no manual updates.
Work Order History
A complete history of each order: who performed it, when, and what was done. Convenient for analysis, audits, compliance, and evidence-based reporting. No data is lost; everything is at hand.
Service Area
Multiple districts or plants? No problem. Divide the map into service zones by territory (circuits, pressure zones, routes). Plan work and track teams in different locations — all from one panel. Unified control, transparent structure, local autonomy.
Reporting
Track who completed how many tasks (or didn’t), how much time was spent on each task, and the time spent in every status.

Shifton Field Service gives utility teams one operational picture—from dispatch to closeout. You get real-time control, verifiable service, and KPIs that actually move: faster response, lower MTTR, higher compliance pass rates, and predictable costs.

Work order ticket history list showing job ID, status, assignee, and timestamps inside Shifton.

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