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Field Service Management for Healthcare / Medical

Real-time dispatch, full visibility, compliant operations. Shifton keeps healthcare field work coordinated and auditable.

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Real-Time Control for Healthcare / Medical Operations

Managing healthcare and medical work means coordinating clinical visits, sanitation rounds, equipment checks/repairs, and home health—often across multiple facilities and strict protocols/windows. Teams need live visibility of who’s onsite, what care or service steps are assigned, and where tasks slip. Shifton Field Service gives one operational picture with accurate ETAs, clean handoffs, and proof-of-work—so the day holds together without endless calls.

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Functionality

Features of Field Service Management for Healthcare / Medical

How Shifton Field Service Empowers Healthcare Teams

A focused field-service toolkit for clinics, hospitals, home health, and biomedical service. Give coordinators, supervisors, and field staff the same live picture to cut delays and keep work auditable.

Team Location Tracking
Track staff movement in real time. See who is where, how long they spent at a client’s home, and where they were during the workday. No chaos, no calls — everything is on the map.
Mobile Access
All the work is in your pocket. Staff start the workday with one tap, mark tasks and checklists, capture notes/readings, and receive notifications on the phone. No Excel files or paperwork — everything in one app.
Digital Job Forms
Create, fill out, and sign forms right in the system. Photos, signatures, comments — everything is stored online with no paper trail. Ideal for visit notes, sanitation rounds, equipment checks, incident reports, and EVV where required.
Client & Care Plan Management

Store all patient/client, unit, and facility data in one place — contacts, addresses/wards, access notes, equipment/room IDs, and service history. Coordinators see everything needed to respond quickly and keep quality high.

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Boost Efficiency with Healthcare / Medical Field Service

Managing mixed healthcare work (clinical visits, EVS, biomed service) requires structured execution, clear ownership, and live coordination across intake, coordinators, and field staff.

Job Progress Tracking
Real-time control — from dispatch to completion. See who is executing a task, what’s already done, and which steps are ahead (arrive, assess, treat/repair/clean, verify, complete). Transparency that saves time and nerves.
Instant Alerts
The system will notify you if a visit didn’t start on time or slips into delay (problematic task). No surprises — you always know what’s happening in the team. Push, email, Telegram — choose your way to stay in the loop.
Inventory & Warehouse Management
Full control over supplies and equipment — PPE, disposables, medications (non-dispense tracking), biomedical parts, disinfectants. Track what’s issued, where it’s used, and when to restock. When creating a task, specify which items will be needed to complete it. Fewer losses, more transparency: every consumable and tool is accounted for — from storeroom to ward to home visit.
Access Control

Configure who sees what — each with their own access level:
Owner • Admin • Requester (Intake/Charge) • Approvers (RN/Manager) • Technicians (Clinicians/Nurses/Biomed/EVS).
Security and order in data without unnecessary restrictions. PHI-safe roles and audit logs included.

Streamline Healthcare / Medical Operations with Shifton Field Service

For organizations operating across clinics, hospitals, and home-care regions, you need connected systems, airtight audit trails, and clean visibility of who did what, where, and when. This block mirrors your layout and keeps your service texts verbatim.

Integrations
Connect Shifton Field Service with your tools: CRM, EHR/EMR, ERP/accounting, scheduling/payroll, and asset systems (CMMS). Data syncs automatically — no manual updates.
Work Order / Visit History
A complete history of each job/visit: who performed it, when, and what was done, with readings, photos, and sign-off. Convenient for analysis, audits, compliance, and evidence-based reporting. No data is lost; everything is at hand.
Service Area
Multiple facilities, campuses, or home-care regions? No problem. Divide the map into service zones and routes. Plan work and track teams in different places — all from one panel. Unified control, transparent structure, local autonomy.
Reporting
Track who completed how many tasks (or didn’t), how much time was spent on each task, and the time spent in every status.

Shifton Field Service gives healthcare teams one operational picture—from dispatch to completion. You get real-time control, clean proof of work, and KPIs that actually move: steadier workflows, safer service, predictable costs.

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