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Field Service Management for Catering / Events

Real-time dispatch, full visibility, protected timelines. Shifton keeps event crews coordinated and auditable.

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Real-Time Control for Catering & Events Operations

Running catering and event jobs means juggling load-ins, room flips, service windows, vendor handoffs, and strikes — often across multiple venues and tight timelines. Teams need live visibility into who’s available, which crew is onsite, what gear is issued, and where tasks are slipping. That’s why Shifton delivers a field service platform built for Catering / Events — clear statuses, accurate ETAs, and clean handoffs between coordinators, warehouse, and onsite crews.
Shifton automates work-order routing, assigns the right people to the right job, and tracks progress and site time in real time. From prep to closeout, you get proof of work and fewer last-minute calls.

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Functionality

Features of Field Service Management for Catering / Events

How Shifton Field Service Empowers Catering & Events Teams

A focused field-service toolkit for setups, service, and strike. Give managers, warehouse, and onsite crews the same live picture to cut delays and keep work auditable.

1 Team Location Tracking
Track crew movement in real time. See who is where, how long they spent at a venue, and where they were during the workday. No chaos, no calls — everything is on the map.

2 Mobile Access
All the work is in your pocket. Staff start the workday with one tap, mark tasks, see timelines, and receive notifications right on the phone. No Excel files or paperwork — everything in one app.

3 Digital Job Forms
Create, fill out, and sign forms right in the system. Photos, signatures, comments — everything is stored online, with no paper trail. Ideal for setups, service, HACCP logs, and strike checklists.

4 Client & Venue Management
Store all client and venue data in one place — contacts, addresses, specs, event history. Managers see everything they need to respond quickly and maintain a high service level. No more lost phone numbers or duplicate Excel sheets.

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Boost Efficiency with Catering & Events Field Service

Managing mixed event work (prep, setup, service, strike) requires structured execution, clear ownership, and live coordination across planners, warehouse, and onsite leads.

5 Job Progress Tracking
Real-time control — from prep to closeout. See who is executing a task, what’s already done, and which steps are ahead (load-in, setup, service, strike). Transparency that saves time and nerves.

6 Instant Alerts
The system will notify you if a task didn’t start on time or slips into delay (problematic task). No surprises — you always know what’s happening in the team. Push, email, Telegram — choose your way to stay in the loop.

7 Inventory & Warehouse Management
Full control over equipment and materials. Track what’s issued, where it’s used, and when to restock. When creating a task, you can immediately specify which items will be needed to complete it. Fewer losses, more transparency: every plate, glass, linen, tool, and consumable is accounted for — from warehouse to venue.

8 Access Control
Configure who sees what — each with their own access level:
Owner • Admin • Requester • Approvers • Technicians
Security and order in data without unnecessary restrictions.

Streamline Catering & Events Operations with Shifton Field Service

For providers running multiple venues and cities, you need connected systems, airtight audit trails, and clean visibility of who did what, where, and when.

9 Integrations
Connect Shifton Field Service with your tools: CRM, POS, ERP/accounting, routing. Data syncs automatically — no manual updates.

10 Work Order History
A complete history of each event job: who performed it, when, and what was done. Convenient for analysis, audits, and evidence-based reporting. No data is lost; everything is at hand.

11 Service Area
Multiple venues or cities? No problem. Divide the map into service zones by territory or site. Plan work and track teams in different places — all from one panel. Unified control, transparent structure, local autonomy.

12 Reporting
Track who completed how many tasks (or didn’t), how much time was spent on each task, and the time spent in every status.

Conclusion. One operational picture from prep to strike: real-time control, clean proof of work, tighter timelines, and happier clients.

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