Bike Repair Scheduling for Workshops and Mobile Mechanics
Workshop stands and the repair van planned together, with every bike's history and parts on its ticket.
One ticket per bike
Two customers with the same model on the same day is normal in spring. Without a ticket per bike, with the frame number and the work agreed, the wrong wheel goes back on the wrong bike.
Extra work approved before it is done
A service often uncovers a worn chain, a stretched cable or brake pads down to the metal. Doing the work without asking leads to a disputed bill; stopping to phone leaves the bike on the stand.
The van works to a different clock
Mobile repairs happen at homes, offices and car parks. The mechanic carries a limited set of parts and tools, and a missing part means a return visit.
Handback with a safety check
A bike leaving the workshop has to stop and steer. A short checklist before handback protects the rider and the shop.
Start with the Free Plan
No time limits. Get full access to core features and upgrade when you're ready.
Read how bike workshops and repair vans plan tickets, parts and handback
What bike shop software should handle in the workshop
Bike shop software for the workshop side is about flow: bikes come in, wait, get worked on, wait for parts, get tested and go home. Each stage has its own delays, and the busiest months turn a small queue into a wall of bikes. Keeping each bike on a ticket with its stage and promised time shows the real queue.
Spring rush
The first warm weekend brings every bike out of the shed with flat tyres and seized chains. Booking services by the hour of mechanic time rather than by number of bikes stops the queue from growing past what the stands can handle.
E-bikes
Electric bikes take longer, weigh more and often need parts from specific suppliers. Marking them on the booking gives them the right slot and the right mechanic. Battery and motor diagnostics remain with the manufacturer's tools.
Warranty repairs
A cracked frame or a failed hub under warranty needs photos, the frame number, the purchase date and a record of what the shop found. Suppliers ask for exactly that. Keeping it on the ticket from the first inspection means the claim can be sent the same day instead of when someone finds time to photograph the bike again.
Bike repair software for mobile mechanics
A mobile mechanic works at the customer's door or in an office car park. Bike repair software for that work needs the address, the bike, the fault and the parts the job is likely to need, so the van leaves loaded correctly. At the end of each job, the checklist and signature close it without paperwork in the van.
Commuters and offices
Many mobile services visit offices, fixing staff bikes during the working day. That is a single visit with many bikes, each needing its own record. Listing them on the job keeps the company's report and the rider's handback separate.
Delivery fleets
Cargo bikes and delivery fleets need regular servicing to stay on the road. Recurring visits with a checklist per bike show the fleet manager which bikes were serviced, what was replaced and which need attention.
Parts, tickets and the workshop's hours
Parts drive most of the margin in bike repair, so bike shop software has to connect them to the work. Knowing which parts were used on which job, and what the van holds, is what the Inventory module covers. Hours per mechanic and per job show which services take longer than quoted, which is often the first sign that a price needs changing.
Waiting for parts
A bike waiting for a specific derailleur hanger can sit for a week. Marking it on the ticket, with the order date, keeps it visible and lets the shop tell the rider an honest date.
Event days
Some mechanics work sportives, races and club rides, fixing whatever arrives at the tent. Those days produce dozens of small repairs. Logging each one briefly on the event job gives the organiser a record and gives the shop real figures for pricing the next event, including how many tubes and cables went out of the box.
What Shifton Field Service does for bike repair
It plans workshop jobs and van visits on one board, gives mechanics their tickets on the phone with bike details, notes and checklists, and records photos, approvals, signatures and hours. A shop of two mechanics or fewer keeps workshop planning and repair records free without a time limit. Parts stock, invoicing, location control and a rider-facing portal are paid options.
It is not a till or an online shop, it does not sell bikes or accessories and it does not read e-bike diagnostic codes. It organises repair work and keeps the record of what was done to each bike.
Frequently Asked Questions
Can each bike have its own service history?
Tickets are stored against the customer and the bike details, so the next mechanic sees past work, parts fitted and any declined repairs before starting.
How do riders approve extra parts found during a service?
The mechanic adds the finding with photos to the job; the rider approves by signature at the shop or you record their answer on the job after a call. The decision stays on the ticket.
Does it work as a mobile bike repair app for the van?
Yes. The mechanic sees the day's jobs on the phone with addresses, bike details and notes, fills in checklists and takes signatures at each stop.
Can we track parts used on each repair?
With the paid Inventory module, parts used come off stock for the shop or the van and appear on the job. Without it, parts can be listed on the job as notes.
Can we plan corporate fleet services at a client's site?
A fleet day becomes a job with each bike listed and its own checklist, so the client receives a record per bike and the mechanic's hours for the visit.
Do we pay anything as a one-mechanic mobile service?
No. A one-mechanic or two-mechanic operation plans its tickets and van days, uses the phone app, checklists and reports for nothing, and that stays so. Parts inventory, invoicing, a customer portal and location control can be bought when needed.
Ready to transform your field operations?
Join thousands of field service companies that trust Shifton to run smarter every day.