The mobile application interface, as well as certain features available inside it, may differ depending on the user’s access level and permissions within the system.

This means that not all users will see the same menu items or have access to the same functionality. What is available in the mobile app directly depends on the role assigned to the user in the company.

Where to Download the App

The Shifton mobile application is available on:

• Google Play
  https://play.google.com/store/apps/details?id=com.shifton.field

• App Store
  https://apps.apple.com/app/shifton-field-service/id6657948776

Users can download and install the application directly from the platform that corresponds to their mobile device.

Access Levels and Key Differences

The main differences between user roles in the mobile application are described below.

Technician

A Technician has the most limited set of permissions.

In the mobile application, a Technician can:

• View only the tasks assigned specifically to them

• Execute assigned tasks

• Start and stop time tracking for tasks

• Work with their own To-Do items

A Technician does not have access to:

• Creating new tasks

• Creating new To-Do items for other users

• Creating clients

• Viewing other employees’ inventory

• Managing company staff

Their role is focused strictly on execution.

Requestor, Approver, Administrator, Owner

Users with elevated permissions — such as Requestor, Approver, Administrator, or Company Owner — have extended functionality in the mobile application.

In addition to executing tasks and tracking time, they can:

• Create To-Do items

• Create tasks

• Create clients

• View not only their own inventory, but also the tools assigned to other employees

This allows them to manage operations more broadly, not just perform assigned work.

Administrator and Owner

Users with Administrator or Owner permissions have the highest level of access in the mobile application.

In addition to all previously mentioned capabilities, they can:

• Create new employees

• Invite employees to join the company

• Remove employees from the company

• Terminate (dismiss) employees

These permissions allow them to manage the company structure directly from the mobile application.

Important Note

Because functionality depends on the assigned role:

• If a user does not see certain menu items, it is likely due to limited permissions.

• Access to features is controlled at the company level.

• The mobile app dynamically adapts to the user’s role.

This ensures that each employee only has access to the tools and features necessary for their responsibilities.

FAQ

Q: Why does my mobile app look different from my colleague’s?
A: The interface and available menu items depend on the user’s role. Different roles see different functionality.

Q: I don’t see the option to create a task. Why?
A: Task creation is available only to users with extended permissions (Requestor, Approver, Administrator, Owner).

Q: Can a Technician see tasks assigned to other employees?
A: No. A Technician can only see tasks assigned directly to them.

Q: Can a Technician create clients?
A: No. Client creation is available only to users with higher-level permissions.

Q: Why can’t I see other employees’ inventory?
A: Access to other employees’ inventory is restricted and depends on your role.

Q: Can I manage employees from the mobile app?
A: Only Administrators and Owners can create, invite, remove, or dismiss employees.

Q: If I don’t see a feature, does it mean the app is broken?
A: No. Most likely your role does not include access to that feature.

Q: Does Android have more features than iOS?
A: No. Functionality depends on permissions, not on the platform.

Q: If my role changes, will the app update automatically?
A: Yes. Once your permissions are updated in the system, the mobile application adjusts automatically.

Q: Can I unlock additional features inside the app myself?
A: No. Access is controlled by assigned role and company settings.