Powerful Call Centre Software to Manage Your Workforce

Effortless Call Centre Scheduling Made Simple: Empower your teams, optimise workforce management, and enhance customer service with Shifton’s advanced tools.

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Dynamic team collaborating in a bright, modern call center workspace.

Color-coded employee shift calendar for efficient scheduling with SHIFTONE, April 6-12, 2020.

Powerful Call Centre Software to Streamline UK Workforce Scheduling

The Shifton platform is a powerful call centre software designed to help organisations efficiently manage shift assignments, monitor employee hours, and maintain seamless communication within their teams. By automatically generating rosters based on staff availability and business needs, this call centre software dramatically cuts down the time and effort needed for manual scheduling. Suitable for businesses of all sizes—from local contact centres to large corporations—Shifton ensures every shift is filled accurately and on time.

With its intuitive interface, real-time updates, and smooth integration with payroll systems, Shifton’s call centre software empowers managers to stay in control of labour costs and regulatory compliance. Employees benefit from greater transparency and flexibility, easily viewing and swapping their shifts. Whether you’re managing a boutique call centre or a multinational contact operation, this call centre software supports consistent operations and boosts workforce satisfaction.

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Functionality

Features of Shifton for Call Centres

Call Centre Software That Enhances Accuracy and Planning

Precise and error-free scheduling is essential to the success of any call centre. Shifton’s call centre software excels at generating accurate rosters by evaluating agent availability, skillsets, and fluctuating demand. This smart automation eliminates guesswork, reduces manual input, and ensures the right number of staff are working during high-traffic periods. As a result, teams enjoy smoother workflows and fewer scheduling conflicts.

Additionally, the forecasting tools within this call centre software enable managers to predict future staffing needs. By analysing historical demand data, they can plan efficiently and avoid last-minute staff shortages. This comprehensive solution adapts to different business structures, making it an ideal choice for organisations seeking to reduce time spent on repetitive scheduling tasks.

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Automated Call Centre Software for Time and Attendance Tracking

Tracking hours, breaks, and overtime is challenging without the proper tools. Shifton’s call centre software simplifies this by automatically logging staff hours, significantly reducing paperwork and errors. Managers can access live data on clock-ins and clock-outs, enabling accurate payroll calculations and preventing over- or under-staffing.

With built-in alerts, the call centre software instantly notifies relevant personnel if someone is running late or a shift becomes vacant. This responsiveness makes it ideal for centres operating across multiple locations and shifts. Thanks to a clean, user-friendly interface, supervisors can make quick adjustments to rotas—ensuring flexibility and operational clarity.

Call Centre Software that Improves Communication and Compliance

In busy call centre environments, clear communication is vital. Shifton’s call centre software helps managers and staff manage shift swaps, approve holiday requests, and broadcast updates through a centralised platform. This efficiency cultivates teamwork and ensures employees can manage their schedules effectively.

Staying compliant with employment laws and industry guidelines is made easier with detailed shift logging and reporting. This call centre software keeps thorough digital records for audits and improves transparency. As a complete workforce planning solution, it empowers businesses to streamline operations while supporting long-term staffing strategies through automation and forecasting.