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Australian Call Centre Software for Modern Business

Effortless Call Centre Scheduling Made Simple: Empower your teams, optimise workforce management, and enhance customer service with Shifton’s advanced tools.

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Dynamic team collaborating in a bright, modern call center workspace.

Color-coded employee shift calendar for efficient scheduling with SHIFTONE, April 6-12, 2020.

Powerful Call Centre Software for Australian Businesses

The Shifton platform is a powerful call centre software solution designed to help Australian companies efficiently manage shift assignments, track employee hours, and maintain seamless communication among team members. By automatically generating timetables based on staff availability and operational needs, this call centre software significantly reduces the time and effort spent on manual scheduling.

Suitable for businesses of all sizes—from local contact centres to large enterprises—Shifton ensures every shift is covered accurately and efficiently. Thanks to its intuitive interface, real-time updates, and seamless integration with payroll systems, Shifton’s call centre software empowers managers to control labour costs and remain compliant with Australian employment standards. Employees also benefit from transparency and autonomy, with the ability to view and swap shifts easily. Whether you’re running a boutique agency or a national contact hub, this call centre software enhances operational reliability and boosts team satisfaction.

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Features of Shifton for Call Centres

Call Centre Software for Accurate and Automated Scheduling

Accurate and error-free scheduling is crucial to the success of any contact centre in Australia. Shifton’s call centre software excels at building precise rosters by analysing employee availability, skills, and demand trends. This automated process removes guesswork, cuts down on manual data entry, and ensures the right number of agents are rostered during peak hours.

As a result, teams experience smoother workflows with fewer scheduling conflicts and more balanced workloads. Additionally, the forecasting tools within the call centre software help Australian managers anticipate staffing needs. By evaluating past performance and market trends, decision-makers can plan more effectively and avoid last-minute staff shortages. This comprehensive call centre software solution is ideal for any business looking to optimise labour allocation and save time on repetitive planning tasks.

Автоматизовані звіти та аналітика продуктивності — Shifton

Call Centre Software for Smarter Time and Shift Management

Managing work hours, overtime, and breaks can be complex without the right tools. Shifton’s call centre software offers robust features to automatically record employee hours, reduce paperwork, and minimise errors. Managers gain access to real-time data on staff attendance, ensuring accurate payroll processing while avoiding overstaffing or understaffing.

The system’s built-in notifications keep everyone in the loop. If someone is running late or an unplanned absence occurs, the call centre software promptly notifies the right team members. This flexibility makes Shifton a smart choice for Australian organisations managing rotating shifts across multiple sites. With its intuitive interface, supervisors can quickly update rosters, making the scheduling process more transparent, responsive, and efficient for the entire team.

Enhance Team Communication with Call Centre Software

Clear communication is vital in the fast-paced environment of a modern Australian contact centre. Shifton’s call centre software enables managers and employees to coordinate shift swaps, approve leave requests, and share internal updates—all within one streamlined platform. This centralised communication improves collaboration, allowing staff to manage their availability responsibly while meeting productivity targets.

Moreover, maintaining compliance with local labour laws is simplified through the call centre software’s reporting and tracking features. With detailed digital records of all shift activities, audits become straightforward and transparent. These capabilities make Shifton a top-tier call centre software for companies focused on compliance, efficiency, and employee engagement. With forecasting tools and built-in automation, it supports both everyday scheduling needs and long-term workforce planning for Australian contact centres.

ShiftOn interface for tracking employee schedules, attendance, and performance metrics efficiently.

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