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Call Centre Software That Scales with New Zealand Businesses

Effortless Call Centre Scheduling Made Simple: Empower your teams, optimise workforce management, and enhance customer service with Shifton’s advanced tools.

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Dynamic team collaborating in a bright, modern call center workspace.

Color-coded employee shift calendar for efficient scheduling with SHIFTONE, April 6-12, 2020.

Call Centre Software for Smarter Staff Scheduling in New Zealand

The Shifton platform is a powerful call centre software designed to help New Zealand businesses efficiently manage shift assignments, track employee hours, and maintain seamless communication among team members. By automatically generating schedules based on staff availability and business needs, this call centre software significantly reduces the time and effort involved in manual planning.

Suitable for operations of all sizes—from small local contact centres to large national call hubs—Shifton ensures every shift is managed with precision. Thanks to its intuitive interface, real-time updates, and seamless payroll integration, this call centre software empowers managers to control labour costs while remaining compliant with New Zealand employment standards. It also gives employees more autonomy by allowing them to view, swap, or request shifts easily—making it a perfect fit for agile call centres across Aotearoa.

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Functionality

Features of Shifton for Call Centres

Accurate Scheduling with New Zealand-Ready Call Centre Software

Precise and conflict-free scheduling is vital for any call centre in New Zealand. Shifton’s call centre software stands out by using real-time data and staff availability insights to generate accurate rosters. It reduces guesswork, minimises manual data entry, and ensures optimal agent coverage during peak call volumes.

The advanced forecasting tools in this call centre software let managers anticipate workforce needs by analysing demand patterns and historical data. This means fewer last-minute scrambles and better overall planning. Whether your call centre operates in Auckland, Wellington, or Christchurch, this adaptable call centre software helps New Zealand businesses streamline processes and reduce administrative time spent on routine scheduling.

Автоматизовані звіти та аналітика продуктивності — Shifton

Manage Time and Shifts Effortlessly with Call Centre Software

Tracking employee hours, overtime, and breaks is simple with Shifton’s call centre software. Designed with New Zealand teams in mind, the platform automates timesheet logging, helping managers reduce paperwork and avoid costly payroll mistakes. Real-time insights into clock-ins and attendance make staff monitoring more efficient and transparent.

When last-minute changes happen—like someone calling in sick—the call centre software notifies relevant staff immediately, preventing disruptions. Its user-friendly interface also allows supervisors to adjust rosters quickly. For businesses with multiple locations or rotating shifts, this call centre software delivers the flexibility and control needed to keep operations running smoothly across the country.

Boost Collaboration with New Zealand-Friendly Call Centre Software

Effective communication is crucial in fast-paced New Zealand contact centre environments. Shifton’s call centre software offers a central platform for sharing updates, approving leave, and coordinating shift swaps. This creates a connected, supportive culture and allows employees to manage their schedules more independently.

Staying compliant with New Zealand labour laws and regulations is easier with built-in reporting tools. The software automatically logs shift data, making audits quick and transparent. These capabilities make Shifton a trusted call centre software for businesses focused on compliance, employee satisfaction, and operational efficiency. From day-to-day logistics to long-term workforce planning, Shifton is the ideal scheduling partner for Kiwi call centres.

ShiftOn interface for tracking employee schedules, attendance, and performance metrics efficiently.

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