Shifton Integration with Usedesk: Seamless Support and Workflow

UseDesk is a helpdesk platform that takes customer service to the next level. With UseDesk, you can process requests from over 20 communication channels in a convenient and intuitive interface without switching between tabs and losing tickets. This integration, in conjunction with the attendance module, allows you to change the statuses of agents in the UseDesk system. Some features:

• Ability to set a list of agents’ groups to change only the status for ‘chats’ or the status for ‘tickets’
• Ability to ignore some groups from synchronisation
• Triggered on the following events: shift start/end and break start/end

Detailed instructions for integration setup available knowledge base