Shifton Integration with Usedesk: Seamless Support and Workflow

UseDesk is a helpdesk platform that elevates customer service to a whole new level. With UseDesk, you can handle requests from 20+ communication channels within an easy and intuitive interface, without the need to switch between tabs and lose tickets. This integration, along with the attendance module, enables you to adjust the statuses of agents in the UseDesk system. Some features include:

• Ability to set a list of agent groups to change only status for ‘chats’ or status for ‘tickets’
• Ability to exclude some groups from synchronisation
• Triggered by the following events: shift start/end and break start/end

Detailed instruction for integrating setup is available in the knowledge base