Call Centre Scheduling Made Easy

Use a different phone number or email.

Shifton supports entering names in any language.

Shifton supports entering names in any language. However, special characters (such as !, “, №, etc.) are not allowed. This rule applies to names, company names, project names, and shift templates.

Currently, only the “First Name” and “Last Name” fields, marked with a “*”, are required.

Yes, this feature is available on the “Edit Profile” page in the “General Information” section. To set a time zone different from your country of residence, check the “Show all time zones” option.

You can disable all or some types of external notifications on the “Profile Edit” page, in the “Notifications” section. Even with external notifications turned off, alerts about schedule updates and shift-related actions will still appear in the Shifton notification section. You can access this section by clicking the bell icon in the top left corner.

Try The Following: Check that your email address is entered correctly. Check your “Spam” folder. Ensure that email notifications are enabled in your profile settings. If everything is correct, the issue might be related to your email client.

To change the date and time format, update your country settings in your profile. In the ‘General Information’ section, you will find the ‘Time Format’ and ‘Date Format’ fields.

You can change the system language during registration or in your profile settings. The list of available languages is located in the “General Information” section. Select your preferred language and click “Save.” Shifton will be available in the chosen language after saving.

It allows you to upload files requested by your employer. These could include copies of passports, diplomas, etc. Employees can grant access to these files to the company owner by clicking the icon above the images. To remove a file from shared access, you need to send a request to the Shifton team.

Supported file formats include GIF, PNG, JPG, and PDF.

No, but you cannot upload more than one file at a time.

You can do this in the “Availability” section of your profile.

Administrators and company owners can create work schedules based on this availability data.

Company Owners can change employee rights (except their own), send invitations, and create and edit projects, schedules, and shift templates. Only owners can purchase paid modules. Administrators can change employee rights (except for owners), send invitations, process requests, and create and edit projects, work schedules, and shift templates. Managers can edit existing work schedules (shorten, extend, remove, and add employees) and process employee requests. Employees can view their schedules and send requests for breaks and shift changes.

In the top menu of Shifton, there is an icon with a tablet. Click it to select a period for holiday, sick leave, or vacation. You can request a break for a certain number of hours or days. In the requests, it’s necessary to indicate the reason for absence, and you can attach a file to support the claim.

Yes. For example, they can create their own company and simultaneously be an administrator/manager/employee in another.

The free plan includes: Adding and inviting up to 100 employees Various roles (administrator, manager, employee) Automatic scheduling (unlimited) Open shifts Shift exchanges/dropping Overtime control Night hour settings One project Mobile app API Access If you have more than 100 active employees and/or activate paid modules, you will automatically be switched to a paid plan.

Yes, our system can calculate employee wages by the hour or by shift, as well as add bonuses and subtract penalties or advances. Based on this, you will receive a salary report.

By connecting the “Attendance” module, you can track when an employee starts and finishes a shift. There is also an option to set a location, meaning the shift can only start when the employee arrives at the location. The system will record late arrivals, and if you add auto-penalties, a part of the payment for the shift can be deducted. You will also have access to a “Late Report.”

You need the “Work Location Control” module to track the employee’s location during the shift and receive notifications if the employee leaves the location.

Yes, by connecting the “Leave Management” module, you will have an automatic calculation of vacation days based on the number of months worked, as well as manual additions and deductions to the vacation balance.

By activating the “Emergency Shifts and Notifications” module, you can create such shifts, and employees who are free at that time will receive notifications via all channels (email, push, Telegram) in the style of: “Shifts with a bonus are available for you, be the first to take them.” You can customise the message text to speed up the process of finding employees.

For office work, we recommend using the “Activity” module. You can create unique activity types, allowing your team to be as efficient as possible. Use different labels, schedules, roles, and skills for activities. You can also automatically distribute them based on selected criteria.

Yes, by using the “Forecasting” module. If historical data is available, preferably for a year or more, but even a few months may be enough, the system will automatically determine how many people are needed and assign them shifts. The system will take into account the minimum and maximum shift durations, as well as the percentage of traffic coverage.

Yes, our support service is available 24/7 to help in any situation.

Yes, by clicking the “Create a Company” button and filling out the required fields.

You can name the company in any language.

Yes, you can. To do so, you need to contact our support team.

No.

The service allows companies with the same name to be created.

Currently, only one company can be created per account. However, you can create a second, third, etc. company with different details and then transfer ownership to yourself.

Employers can choose any currency and pay rate for their employees.

Currently, you can create as many projects as you need. One project is free, and each additional one will be paid.

From one to all employees in the company.

As many as necessary.

Yes, if they have administrative rights.

You can manually create any holidays on the calendar, both official and non-official.

Yes, during project editing. They will remain on the company’s employee list, and the employer can reassign them to the project later.

You can view the company’s overall schedule if you are an administrator or owner. To do so, go to the “Work Schedule” page and select the desired day on the calendar.

Yes.

You can change the name and some settings, but the project’s time zone cannot be altered once a schedule has been created.

Yes, you can create additional schedules for the project.

After creating the schedule, you can view the list by clicking the “View Schedule List” button. Then, select the desired schedule, click “Edit,” and shorten it to make corrections.

With any changes to the schedule, employees will receive notifications from Shifton’s notification system. Email notifications of schedule changes can be activated in profile settings. Shifton system notifications can be accessed by clicking the bell icon in the top left corner.

On the “Work Schedule” page, if you have administrator, manager, or owner rights, you will see all work schedules within a project.

Yes. On the “Work Schedule” page, administrators, and managers should click the “+” next to the employee’s name. In the menu that appears, specify the shift duration and date. You can create the shift based on an existing template or manually set its parameters.

Yes.

You can divide a shift into two parts, keeping the first part and sending a request for the second part to be placed in "Open Shifts." Employees can then choose which part to keep and which to send to "Open Shifts."

You can click on a specific shift and delete it in the shift actions menu. You can also use the pencil icon on the "Work Schedule" page, labelled "Mass Actions."

The shifts of a dismissed employee can be transferred to "Open Shifts" or deleted. In the first case, the shifts can be assigned to remaining employees or taken by others from the "Open Shifts" pool. In the second case, all shifts will be removed from the schedule.

Currently, this option is unavailable. However, you can divide employees into projects and assign a manager to each project.

"Open Shifts" are shifts that are not assigned to any employees, or shifts where some employees are unable to work. These shifts can be removed or taken by other employees, for example, if they want to work overtime on a weekend.

Additional service features can be paid for using PayPal and credit cards (Mastercard, VISA, American Express; Russian bank cards are not accepted).

Invoices for module usage are issued on the 1st of each month and must be paid within six days. If payment is not made on time, access to the modules will be frozen until the outstanding amount is fully paid.

Yes, you can contact our support team to get a link to top up your company's balance.

Yes, but this will not affect the total amount charged for module usage.

You can activate all available modules.

By clicking the company name in the "Modules" section.