Release v1. Updates and Improvements, Enhancements in Field Service

At Shifton, we consistently work on enhancing our service functionality and improving solutions in employee shift planning and field service management. We believe that meaningful enhancements in field service require not just upgrades, but thoughtful solutions that match real-world workflows.

We’re excited to share our latest updates—developments that reflect ongoing enhancements in field service and platform functionality across key modules.

Enhancements in Field Service and Platform Functionality

Among the latest enhancements in field service is the ability to download the Confirmed Shifts Report. Now, users cannot only view reports in-app but export them directly to Excel for further analysis and archiving.

This upgrade simplifies administrative reporting and strengthens documentation procedures—crucial improvements in day-to-day service operations.

In addition, activity data retrieval was added to our API documentation. These enhancements in field service infrastructure offer more ways to integrate Shifton into external systems and automate data operations.

The documentation now covers how to retrieve, delete, or edit activities and templates using predefined commands, enabling greater flexibility for teams relying on system interoperability.

We’ve also introduced a smarter calendar filter for shift statuses. These types of enhancements in field service improve how managers view and react to changing schedules in real time.

Using the Attendance module, users can now filter shifts by status—such as Late, Started, Ended Early, Absence, or Completed—alongside templates and employees. This adds another layer of control to field operations.

Another major development is the option to begin unscheduled activities through the Activity module. These enhancements in field service flexibility are especially valuable in industries where tasks shift quickly and unpredictably.

This new feature empowers employees to begin tasks independently—without waiting for a manager to assign or define each specific activity—reducing delays and boosting productivity.

Enhancements in Field Service: Task Management Upgrades

A redesigned task dashboard has been launched—one of the most impactful enhancements in field service management this year. This view consolidates key task data for managers, dispatchers, and team leaders.

The dashboard shows all active, upcoming, and overdue tasks in one place. You’ll find clearer task statuses, assigned team members, and timelines, making oversight easier and more effective.

Task Dashboard & File Attachments: Key Enhancements in Field Service

We’ve also added the ability to attach files to tasks—documents, agreements, images, and specifications can now be added directly into the task window. These document-centric enhancements in field service help field workers stay fully informed before arrival on site.

Now, whether it’s a photo of faulty equipment or detailed cost breakdowns, everything is in one place for technicians, reducing errors and support calls.

All of these upgrades represent the next level of enhancements in field service—smarter tools, more autonomy, and seamless data handling to empower teams wherever they are.