How easy it is to manage staff in the hotel without wasting a lot of time?

Being a hotelier or a CEO in the hospitality business provides you with multiple duties, challenges, and emergencies which can be surmounted using employee management software for hotels. It’s no secret that a large proportion of processes in any hotel are related to mutual communication with your staff. In hotels, you typically have many employees. Even if it is a family business, you cannot run it alone.This fact leads to another: most difficulties and blunders you may face when trying to get your hotel business established occur due to a lack of timely and effective communication between you and your staff. At Shifton, we clearly understand that and can help you cope with such situations by sharing our experience and hotel scheduling software.

How to manage hotel staff: keys for success

Your staff should work seamlessly because your hotel’s reputation and your clients’ loyalty significantly depend on their operation. This means you should consider all possible challenges that could undermine all the efforts you make to create a flawless hotel. You particularly need to consider:

• Lack of communication between your employees and teams.
• Difficulties with shift scheduling and, thus, arising problems with customer service.
• Low flexibility in staff management which leads to staff shortages over time.
• Poorly developed task management.
• Lack of motivation and an ineffective system of rewards and punishments.

Besides your efforts to mitigate these issues, employee management software for hotels may come in handy in monitoring and adjusting your staff's operations. Save time by considering communication channels to reach out to your staff promptly, but first, analyse which issues arise regularly in your operations in order to address them.

Communication issues in the hospitality industry

The first and foremost thing you need to provide is communication in the hotel industry. You need your managers to book rooms for clients in a timely manner and inform maids about which rooms need to be cleaned. You need to get timely information about who starts the shift today and who will come in for the shift tomorrow. Your bartenders have to inform about what supplies they need for the bar, and the security service has to provide timely reports. That’s just the tip of the iceberg, and communication forms the basis for success. What happens when it is lacking?

• The entire operation can fall into chaos.
• Customers remain unsatisfied and may leave negative reviews on your work.
• Staff shortages are inevitable.
• You lose money and good workers, rather than making them more motivated.

Sounds disheartening, doesn’t it? Yet, you need just one thing besides your time to keep hotels running smoothly. That's staff scheduling software for hotels, which helps to address multiple issues simultaneously.

Automation of staff management and planning

When you get Shifton’s employee management software for hotels, you acquire an all-purpose tool.

1. Your staff won’t miss their shifts or overwork due to a GPS-powered time clock that helps them to clock in and out directly from their mobile devices.
2. You create schedules for all teams as simply as possible with integrated hotel employee schedule templates.
3. You receive instant information about your establishment’s operation via automated reporting in the software.
4. You make daily tasks and operations more streamlined, making time management more effective in this case.
5. Automated human resources tasks assist you with a more efficient and personalised hiring and onboarding process.
6. You get a framework for communication and information within your staff where employees can access important information while on the go, as Shifton functions as employee mobile apps for hotels.
7. Receiving feedback from your staff is essential, and you have a digital social feed that promotes employee engagement and collaboration.
8. Seamless payroll and accounting integration with QuickBooks Online – that’s what helps you to calculate salaries fairly and quickly and motivates good employees automatically.

How to improve the management of a work team?

Efficient team management in the hospitality industry can make all the difference in customer satisfaction and overall business success. With Shifton, you can use the following tips and enjoy the results almost instantly.

• Use special scheduling templates i.e., 2/2, 3/3, 1/3, 5/2 to create effective working shifts and allocate your staff logically and efficiently.
• Use the Tasks tool to assign tasks to employees, track their completion, create checklists for maids and cooks, for example, and check task statuses instantly to ensure everything is progressing well. This streamlines operations and helps to make task management work to your advantage.
• Notify your staff via their mobile apps. By operating within a common framework, your employees will receive automatic push notifications and reminders, ensuring they never miss them.
• Provide greater flexibility by allowing shifts, weekends, and sick days to be exchanged online. Your staff will appreciate it if you respond swiftly to their emergent needs for replacements or sick days. Your business will benefit too.
• Motivate your employees with overtime bonuses. They can be calculated automatically as Shifton calculates each employee's working hours and provides clear reports on who has worked overtime today.
• Manage breaks so that they do not harm your business. Create pre-scheduled breaks or set limits on the number and duration of breaks.
• Monitor attendance and receive timely information on when a person actually starts and ends their shift, or who was late or missed a shift.

These tips can make managing a hotel easy, even if your team consists of over 100 employees.

Employee management software for hospitality

With robust employee management software for hotels, you can schedule employees more efficiently and replace them flexibly in case of an emergency.

• Assign staff shifts based on job role and availability.
• Use drag and drop, assign shifts in bulk, create recurring shifts, produce customisable templates, and even allow employees to claim open shifts available.
• Easily resolve scheduling issues with alerts for overtime, limitations, or scheduling conflicts.
• Provide push notifications for employees to enable them to immediately accept or reject shifts directly from their mobile devices.
• Include shift tasks, notes, and even files within the schedule, so employees know exactly what to do upon arrival at work.
• Complete oversight over collaborative staff scheduling in real-time, all while on the go.

Communication is the foundation of effective hotel management. Yet, providing it can be a complex task. Thanks to modern automation tools, you can delegate part of the communication and interaction processes with your staff to these solutions. Today, Shifton offers hotel businesses a versatile automation tool that aids with staff management, shift management, emergency solutions, recruiting, and motivating your team. Just choose it and use it to achieve success with this employee mobile app for hotels.