How easy is it to manage the staff in the hotel and not waste a lot of time?

Being a hotelier or a CEO in the hospitality business gives you multiple duties, challenges, and emergencies which can be overcome using employee management software for hotels. It’s well-known that a considerable amount of processes in any hotel relate to effective communication with your staff. In hotels, you generally have many employees. Even if it is a family business, you cannot run it alone. This fact leads to a conclusion: most difficulties and blunders you might face while trying to establish your hotel business arise from the lack of timely and effective communication with your staff. At Shifton, we fully understand this and can assist by sharing our experience and hotel scheduling software.

How to manage hotel staff: keys to success

Your staff should work seamlessly because your hotel’s reputation and your clients’ loyalty largely depend on their performance. This means you need to consider all potential challenges that may undermine your efforts to create a flawless hotel. Special attention is needed for the following:

• Lack of communication among your employees and teams.
• Difficulties with shift scheduling, leading to customer service problems.
• Low flexibility in staff management, resulting in staff shortages over time.
• Ineffective task management.
• Lack of motivation and an ineffective system of rewards and punishments.

Along with your efforts to mitigate these issues, employee management software for hotels can be invaluable for reviewing and adjusting your staff's operations. Save time, consider communication channels to contact your staff promptly, but firstly, analyse which issues occur regularly and work on them.

Communication issues in the hospitality industry

The first and foremost thing you need to provide is communication in the hotel industry. Your managers need to book rooms for clients timely and inform maids about which rooms require cleaning. You need timely information on who starts their shift today and who will be on duty tomorrow. Your bartenders must inform you about which supplies they need, and the security service must provide timely reports. That's just the tip of the iceberg, and communication forms the basis for success. What happens when it lacks?

• The entire operation can descend into chaos.
• Customers become dissatisfied and might post negative reviews of your service.
• Staff shortages become inevitable.
• You lose money and good workers instead of further motivating them.

Sounds worrying, doesn’t it? Yet, you only need one additional tool besides your time for maintaining hotels. That’s staff scheduling software for hotels, which addresses multiple issues simultaneously.

Automation of staff management and planning

Getting Shifton’s employee management software for hotels equips you with a comprehensive tool.

1. Your staff won't miss their shifts or overwork thanks to a GPS-powered time clock, allowing them to clock in and out directly from their mobile devices.
2. You create schedules for all teams effortlessly due to integrated hotel employee schedule templates.
3. You receive instant insights into your establishment’s operation using the software's automated reporting.
4. You streamline daily tasks and operations, which improves time management.
5. Automated human resources tasks assist with a more efficient and personalised hiring and onboarding process.
6. You get a framework for communication and information for your staff, as employees can access important information on the go since Shifton functions as an employee mobile app for hotels.
7. Obtaining feedback from your staff is crucial, and you get a digital social feed that encourages employee engagement and collaboration.
8. Seamless payroll and accounting integration with QuickBooks Online — this enables fair and quick salary calculations, automatically motivating good employees.

How to improve the management of a work team?

Efficient team management in the hospitality industry can significantly enhance customer satisfaction and overall business success. With Shifton, you can apply the following tips and enjoy almost immediate results.

• Utilise special scheduling templates, such as 2/2, 3/3, 1/3, 5/2, to create effective working shifts and allocate your staff logically and efficiently.
• Use the Tasks tool to assign tasks to employees, track their completion, create checklists for maids and cooks, and check task statuses instantly to ensure everything is going smoothly. This streamlines operations and makes task management beneficial for your business.
• Notify your staff using their mobile apps. By working within a shared framework, your employees will receive automatic push notifications and reminders, ensuring they never miss them.
• Provide increased flexibility by enabling online exchanges of shifts, weekends, and sick days. Your staff will appreciate your quick response to urgent needs for replacements or sick days. Your business will benefit from this too.
• Motivate your employees with overtime bonuses. These can be calculated automatically as Shifton tracks each employee's working hours and provides clear reports on overtime worked today.
• Manage breaks to avoid impacting your business. Schedule breaks in advance or set limits on the number and duration of breaks.
• Monitor attendance and get timely information when a person starts and ends their shift, and who was late or missed a shift.

These tips can assist you in efficiently managing a hotel, even with a team of over 100 employees.

Employee management software for hospitality

With effective employee management software for hotels, you can more efficiently schedule employees and adapt flexibly in emergencies.

• Assign staff shifts based on job role and availability.
• Use drag and drop, assign shifts in bulk, set recurring shifts, create customisable templates, and even allow employees to claim available open shifts.
• Easily resolve scheduling issues with alerts for overtime, limitations, or scheduling conflicts.
• Provide push notifications to employees, allowing them to immediately accept or reject shifts directly from their mobile devices.
• Include shift tasks, notes, and even files within the schedule, so employees know exactly what to do upon arrival at work.
• Complete oversight over collaborative staff scheduling in real-time, all while on the go.

Communication is the cornerstone of effective hotel management. However, delivering it can be complex. Thanks to modern automation tools, you can delegate some communication and interaction processes to these solutions. Today, Shifton offers hotel businesses a versatile automation tool that aids in staff management, shift management, solutions for emergent situations, recruiting and motivating your team. Just select it and use it to achieve success with this employee mobile app for hotels.