Why Shifton is the best tool for call centres

7 important factors that make Shifton the best solution for any call centre

Choosing the right software for call centres is not a privilege anymore, it’s a necessity. Moreover, the key point in choosing a particular program for a call centre is the availability of all the necessary functions for efficient and uninterrupted workflow.

When choosing a call centre program, it is important to consider 7 factors that ensure business profitability. Today you'll learn why Shifton is the best service for outsourcing companies in 2021.

Required functions

It's crucial that the call centre software provides all the necessary functions that simplify the work for operators and managers.

Shifton helps you significantly save time and effort on compiling shifts and schedules. The “Shifts swapping” option takes the unnecessary burden off managers, since it lets employees independently swap their shifts, involving managers only for approval. Thus, the manager saves time and effort in finding replacements for employees.

Team management

Call centre teams can be large or small, company systems can be complex, and branch offices located across the country or even all over the world. Shifton offers top-notch team management tools - from multi-level access and structured accounts to assigning and tracking tasks with checklists.

Since Shifton takes different time zones into account, you can manage employees remotely.

The extensive functionality of Shifton allows you to work from anywhere, with all the necessary tools at your fingertips. This enables providing services to customers worldwide remotely as well.

Scalability

Call centre software must scale with your business and adapt to both the number of customers and the complexity of their needs and requests.

Shifton supports scheduling for an unlimited number of employees. The size of the company is not a concern — Shifton allows you to build its structure considering all projects, work schedules, job hierarchy and other conditions.

Reporting and monitoring

Analysis and control functions in the call centre software help you achieve maximum efficiency. Shifton offers powerful reporting tools that display extensive statistical information about a company’s performance.

Combined with tools for planning and tracking attendance, such reports provide complete information on achievements, planned and completed tasks, help you predict future costs and signal you to optimise processes in the company just in time.

Perfect integration

Call centre software should integrate seamlessly with CRM, e-commerce platforms, and existing help desks as needed.

Shifton offers integrations with many popular software (1C, Oracle, NetSuit, QuickBooks, etc.) to improve workflows, data exchange and API access. The list of integrations is constantly expanding.

SMS, email and push notifications

Shifton offers SMS, email and push notifications options that are sent to employees when they create schedules or make changes to schedules.

Thus, all important data is received by the right people at the right time.

Price

When choosing a call centre program, price is definitely one of the important factors. We recommend starting with a free trial to critically review your results.

Shifton lets you use just the right amount of modules and only pay for those you use. For two months, you can try all the functionality of the application absolutely free. After this period, the cost for one employee will be from $0.5 to $4 (depending on the number of selected modules).

Choose Shifton — The Perfect Call Centre Solution

The right software will be an excellent foundation for the effective functioning of your company. Considering the above factors, the best results will undoubtedly be achieved with Shifton, the ultimate call centre scheduling software. This software not only allows you to integrate all communication channels with the client, but also provides a number of other useful features.

Drawing up work schedules and shifts, accounting for employee attendance, shifts swapping, analysis and reporting — this is only a partial list of Shifton online app features!

Want to make sure? Welcome to Shifton! Register and try all the features of our online application for 1 month for free!