How easy is it to manage the staff in a hotel and not waste a lot of time?

Being a hotelier or a CEO in the hospitality industry comes with numerous responsibilities, challenges, and emergencies that can be managed with employee management software for hotels. It's widely known that a large portion of processes in any hotel revolves around mutual communication with your staff. In hotels, it's common to have many employees. Even if it's a family-run business, you can't manage it on your own. This leads to another point: most of the challenges and mistakes you might encounter while trying to establish your hotel business arise from a lack of timely and effective communication between you and your staff. At Shifton, we clearly understand this and are ready to assist you in handling such situations by sharing our expertise and our hotel scheduling software.

How to manage hotel staff: keys to success

Your team should work seamlessly because your hotel’s reputation and your customers’ loyalty greatly depend on their performance. This means you should anticipate all possible challenges that may hinder the efforts you put into creating a flawless hotel. Consider these very carefully:

• Lack of communication between your employees and teams.
• Difficulties with shift scheduling and resulting customer service issues.
• Low flexibility in managing staff, which leads to shortages over time.
• Poorly developed task management.
• Lack of motivation and an ineffective system of rewards and penalties.

Besides your efforts to address these issues, employee management software for hotels can be beneficial in reviewing and adjusting your staff operations. Save time, consider communication channels to contact your staff promptly, but first, analyse which issues commonly occur in your operations in order to address them.

Communication issues in the hospitality industry

The most crucial aspect to ensure in the hotel industry is communication. You need your managers to book rooms on time for clients and inform housekeeping about which rooms need cleaning. You require timely information about who starts the shift today and who will be on shift tomorrow. Your bartenders need to communicate their supply needs for the bar, and the security service must provide timely reports. That’s just the surface of the matter, and communication is the foundation of success. What happens in its absence?

• The entire operation may descend into chaos.
• Customers may be dissatisfied and leave negative reviews about your work.
• Staff shortages become unavoidable.
• You lose money, and instead of motivating good employees, you may lose them.

Sounds bleak, doesn’t it? Yet, besides your time, you need just one more thing to keep hotels running smoothly. That’s staff scheduling software for hotels, which helps manage multiple issues simultaneously.

Automation of staff management and planning

When you acquire Shifton’s employee management software for hotels, you gain an all-in-one tool.

1. Your staff won't miss their shifts or overwork because a GPS-powered time clock helps clock in and out directly from their mobile devices.
2. You create schedules for all teams as easily as possible using integrated hotel employee schedule templates.
3. You receive instant insights into your establishment’s operations through automated reporting within the software.
4. You streamline daily tasks and operations, enhancing time management effectiveness.
5. Automated HR tasks assist in a more efficient and personalised hiring and onboarding process.
6. You establish a framework for communication and information where employees can access vital details on the go, as Shifton functions as employee mobile apps for hotels.
7. Receiving feedback from your staff is crucial, and you gain a digital social feed that boosts employee engagement and collaboration.
8. Seamless payroll and accounting integration with QuickBooks Online helps you calculate salaries fairly and swiftly, thus automatically motivating good employees.

How to improve the management of a work team?

Efficient team management in the hospitality industry can significantly impact customer satisfaction and overall business success. With Shifton, you can implement the following tips and see immediate results.

• Utilise specific scheduling templates like 2/2, 3/3, 1/3, 5/2 to create effective shifts and allocate your staff logically and efficiently.
• Use the Tasks tool to assign tasks to employees, track their completion, create checklists for cleaning staff and kitchen staff, for example, and instantly check task statuses to ensure everything is proceeding smoothly. This facilitates operations and makes task management work to your advantage.
• Notify your staff via their mobile apps. By operating within a common framework, your employees will receive automatic push notifications and reminders, ensuring they don't miss them.
• Provide greater flexibility by allowing online shift, weekend, and sick day exchanges. Your staff will appreciate prompt responses to their urgent needs for replacements or sick days. Your business stands to gain as well.
• Motivate your employees with overtime bonuses. They can be calculated automatically, as Shifton calculates each employee’s working hours and provides clear reports on who overworks today.
• Manage breaks so that they don’t negatively impact your business. Create pre-planned breaks or set caps on the number and length of breaks.
• Monitor attendance and receive timely information about when a person actually starts and finishes their shift, who was late or missed a shift.

These tips can help you in efficiently managing a hotel even if your team has over 100 employees.

Employee management software for hospitality

With reliable employee management software for hotels, you can schedule employees more efficiently and flexibly replace them in emergencies.

• Assign staff shifts according to job roles and availability.
• Use drag and drop, assign shifts in bulk, set recurring shifts, create customisable templates, and even allow employees to claim open shifts available.
• Easily resolve scheduling issues with alerts for overtime, limitations, or conflicts.
• Send push notifications to employees, enabling them to immediately accept or decline shifts directly from their mobile devices.
• Include shift tasks, notes, and files within the schedule so employees know exactly what to do when they arrive at work.
• Complete oversight over collaborative staff scheduling in real-time, even while on the go.

Communication is the cornerstone of efficient hotel management. However, ensuring it can be challenging. Thanks to modern automated tools, you can delegate a portion of communication and interaction processes in your staff to these solutions. Today, Shifton offers hotel businesses an all-purpose automation tool that aids in staff management, shift management, handling emergent situations, recruiting, and motivating your team. Simply choose it and use it to succeed with this employee mobile app for hotels.