How easy is it to manage the staff in the hotel without wasting a lot of time?

Being a hotelier or a CEO in the hospitality sector comes with a range of duties, challenges, and emergencies, which can be managed using employee management software for hotels. It's not a secret that a substantial portion of processes in any hotel connects to communication with your staff. Hotels typically have numerous employees. Even if it's a family-run establishment, you can't manage it solo. This fact leads to another: many hiccups and mistakes you might face when trying to establish your hotel business result from a lack of timely and effective communication with your staff. At Shifton, we understand this thoroughly and can help you navigate such situations by sharing our expertise and hotel scheduling software.

How to manage hotel staff: keys for success

Your team should work smoothly because your hotel's reputation and your clients' loyalty heavily depend on their performance. This means you should consider all potential challenges that could undermine your efforts to create a flawless hotel. Particularly, these require your attention:

• Lack of communication among your employees and teams.
• Difficulties with shift scheduling, leading to issues with customer service.
• Low flexibility in managing staff, leading to shortages over time.
• Poorly developed task management.
• Lack of motivation and an ineffective system of rewards and penalties.

Beyond your efforts to alleviate these issues, employee management software for hotels can be useful in assessing and adjusting your staff operations. Save time, consider communication channels to reach your staff timely, but firstly, analyse the issues that frequently occur in your operation to address them.

Communication issues in the hospitality industry

The first and foremost thing to ensure is communication in the hotel industry. You need your managers to book rooms promptly for clients and inform maids about which rooms need cleaning. You require timely information about who is starting the shift today and who will come to the shift tomorrow. Your bartenders need to report what supplies they require for the bar, and the security service must provide timely reports. That's just the tip of the iceberg, and communication is the foundation of success. What happens when it's lacking?

• The entire operation could descend into chaos.
• Customers might be dissatisfied and leave negative reviews on your service.
• Staff shortages become inevitable.
• You lose money, and you lose good workers instead of motivating them more.

Sounds bad, doesn't it? However, you need just one thing besides your time for maintaining hotels – staff scheduling software for hotels, which helps to tackle multiple issues simultaneously.

Automation of staff management and planning

When you acquire Shifton's employee management software for hotels, you gain an all-purpose tool at your disposal.

1. Your staff won't miss their shifts or overwork due to a GPS-enabled time clock that allows them to clock in and out directly from their mobile devices.
2. You can create schedules for all teams as simply as possible with integrated hotel employee schedule templates.
3. You receive instant information about your establishment's operations via automated reporting in the software.
4. You streamline daily tasks and operations, making time management more effective.
5. Automated human resources tasks assist with more efficient and personalised hiring and onboarding processes.
6. You get a communication framework and information access for your staff with employees being able to access crucial info on the go, as Shifton functions as an employee mobile app for hotels.
7. Receiving feedback from your staff is crucial, and you get a digital social feed that encourages employee engagement and collaboration.
8. Seamless payroll and accounting integration with QuickBooks Online - this helps you calculate salaries fairly and promptly, automatically motivating good employees.

How to improve the management of a work team?

Efficient team management in the hospitality industry can significantly impact customer satisfaction and overall business success. With Shifton, you can use these tips and see positive outcomes almost immediately.

• Use special scheduling templates, like 2/2, 3/3, 1/3, 5/2, to create effective work shifts and logically distribute your staff.
• Utilise the Tasks tool to assign tasks to employees, track their completion, create checklists for maids and cooks, for instance, and check task statuses instantly to ensure everything's okay. This simplifies operations and makes task management beneficial for your profit.
• Notify your staff using their mobile apps. By operating in a shared framework, your employees will receive automatic push notifications and reminders that are never missed.
• Provide greater flexibility by managing shift swaps, weekends, and sick days online. Your staff will appreciate speedy responses to their urgent needs for replacements or sick days, and your business will benefit from it too.
• Motivate your employees with overtime bonuses. They can be calculated automatically, as Shifton records each employee's working hours and provides clear reports on who overworks today.
• Manage breaks so they don't harm your business. Schedule breaks in advance or set limits on the number and duration of breaks.
• Monitor attendance and receive timely details on when individuals actually start and finish their shifts, and who was late or missed a shift.

These tips can assist in managing a hotel efficiently, even if your team consists of 100+ employees.

Employee management software for hospitality

With robust employee management software for hotels, you can more effectively schedule employees and flexibly replace them in emergencies.

• Assign staff shifts based on job roles and availability.
• Use drag and drop, assign shifts in bulk, set recurring shifts, create customisable templates, and even let employees claim open shifts available.
• Easily resolve scheduling issues with overtime alerts, limits alerts, or scheduling conflict alerts.
• Send push notifications to employees, allowing them to accept or reject shifts immediately from their mobile devices.
• Include shift tasks, notes, and even files within the schedule, so employees know exactly what to do upon arrival to work.
• Complete oversight of collaborative staff scheduling in real-time, all while on the move.

Communication is the cornerstone of effective hotel management. Yet, it can be a complex task to provide it. Thanks to modern automation tools, you can delegate part of the communication and interaction processes with your staff to such solutions. Today, Shifton offers hotel businesses a multipurpose automation tool that aids with staff management, shift management, managing emergencies, recruiting, and motivating your team. Just choose it and use it to achieve success with this employee mobile app for hotels.