6 best software tools for customer service

Published: 15-11-2023

Top 6 software for the customer service business

Excellent customer service is critical to the success of your business. Clients expect support is convenient and available 24/7, and their order is fulfilled in the shortest possible time.

The main reason why customer service installs a software program is to improve the quality of service to make more money. When all your company workflows are streamlined and simplified, you can spend more time growing your business and attracting new customers.

Looking for a solution to manage your customer service? Then take a look at these 6 programs that will help you serve your clients better.

1. Shifton

This work scheduling service allows you to manage your service center online. The main benefit of Shifton is the ability to completely automate the key work processes in your company.

This software solution is ideal for managing any service center. You can forget about manual scheduling and timekeeping of both office personnel and field workers. A variety of shift templates help you create the most comfortable work schedule for your service center. 

 Shifton cloud service provides many useful modules. For example, you can create new projects in one click and add the required number of employees to a particular ticket. Drag and drop requests, assign tasks, track staff locations, and get an overview of your team's workload. 

 A simple mobile app lets field workers quickly process and analyze their tickets with automatic SMS notifications, as well as swap shifts on their own.  

2. LiveAgent

LiveAgent software provides an easy-to-use interface and tons of features useful for customer service. 

This customer service tool includes live chat, request support, video chat, Facebook and Twitter support. 

Especially noteworthy is the "Split Request" feature for solving multiple tasks simultaneously.

3. Freshdesk 

Freshdesk is a very easy to use support ticket system that includes email and social media ticketing, as well as facilitating team collaboration. 

Many service centers and agencies often use Freshdesk to simplify communication with customers in one place, automate repetitive work, and collaborate with other teams to solve issues faster.

4. ConnectWise Control

It's a one-stop platform that includes tech support and account managers, sales and marketing departments, human resources, and financial reporting all in a single place. 

ConnectWise Control software offers remote access, remote support and remote meetings, and excellent customization for any business ( also service center).

5. Service Hub

HubSpot Service Hub is a popular customer service software. 

This useful tool brings together many tools and features on a single platform, such as conversational tools, help desk automation, knowledge base functionality, customer satisfaction surveys, reports, and more.

6. Intercom

The Intercom software solution includes everything you need to scale your communication with every customer. 

You can use live chat and chat bots on your site to solve complex one-on-one problems, automatically answer repetitive questions, and proactively reach out to your clients.


As you know, happy customers always come back and spend more money. At the same time, unsatisfied clients can do serious reputational damage. 

That's why we recommend that you use one or more software tools to manage your customer service to improve client relationships and scale your business, plus strengthen your brand reputation and increase customer loyalty.