Frequently Asked Questions

Yes. A Free trial counter starts at ten days after registration, and completing setup tasks such as inviting an employee or creating a schedule adds days, up to 60 in total. Work location control has its own 10-day trial.

Shifton bills after the month, not in advance. The invoice covers the modules that were on and the active employees, meaning those who had at least one shift that month. Annual billing saves 20%.

Visa, Mastercard, American Express and PayPal. Enterprise customers can pay by invoice. Only the company Owner can add or remove a card, under Company Settings, Payment Methods.

The company is blocked until the invoice is paid. Contact support if you need help sorting it out.

Open Employees and click Add employees, or upload a whole list from the .xlsx template with first name, last name, phone and email. Tick Send invite and each person gets an email with a sign-in link.

Yes. Each person signs in with their own login from the invitation and needs their own phone number, because one number cannot be shared by two accounts.

No fixed cap. Billing follows the number of active employees, and larger companies can talk to support about Enterprise terms and paying by invoice.

Employee and Administrator are set for the whole account, and Manager is assigned per project. The person who registered the company is the Owner, with full access including billing.

That is the default: an employee sees their own schedule, not other people's. An administrator can switch on Allow employees to see all shifts in the schedule settings if the team should see everyone.

Dismiss them from the employee list. Access is blocked, but their past shifts stay in reports, and a dismissal can be undone. Delete removes the person and all their data for good, so it is meant for someone added by mistake.

Yes. Employees belong to projects, and each project has its own time zone, basic rate and swap rules. One project comes with Basic functions, and the Departments, projects module adds more for $1 per month.

Yes. Register a second company with the same email, and a Change company option appears in the Shifton menu. Each company keeps its own employees, schedules and settings.

The schedule wizard asks for the project, dates and pay rate, then a schedule type. Basic, By Availability, Advanced and Preset generate the shifts for you, and Empty lets you place every shift by hand.

No. Save them as shift templates with start and end time, break and colour. Templates work across all projects.

Click Publish & notify employees. Everyone with shifts in that schedule gets a notification through the channels in their profile, and if you edit shifts later you publish again to send the update.

Yes, once Allow shift swapping is on in the schedule settings. You can limit swaps to people in the same position and require a manager to confirm each one.

It goes to the Open Shifts row. Employees can take it from the mobile app, or the system can hand open shifts out automatically. Only one person can take each open shift.

Yes. Employees mark when they can work in the app, and the By Availability schedule type builds shifts around those hours.

Each schedule has a week control setting that allows overtime, allows it with confirmation, or blocks it. Night hours are defined once in Salary Settings with a pay coefficient, for example 1.5.

The Emergency shifts module ($0.50 per employee per month) marks a shift as urgent and adds a bonus. You choose whether only the employees you notify can see it or the whole project.

With the Forecasting module ($2 per employee per month) the wizard gets a Load Demand step for Advanced and By Availability schedules. You enter how many people each hour needs, or upload the numbers as a CSV, and shifts are built against them.

Yes. Every project has its own time zone, and each person sets theirs in My profile so shift times show correctly for them.

With the Attendance module ($1 per employee per month), employees start and end the shift with one tap in the app or one click in the browser. The actual times are recorded next to the planned ones.

Yes, with Work location control on top of Attendance. The phone checks GPS against the location, within 50 metres by default, and the browser checks the IP address. It costs $5 per employee per month with a 10-day trial.

No. Tracking runs from the start of the shift to its end, and only with the location permission the employee grants on the phone.

The Breaks module ($0.50 per employee per month) lets managers set breaks inside shifts, and with Attendance the actual start and end of each break are recorded too.

From the app or the web: they pick the type, the dates and whether it is paid, and can attach a file such as a sick note. Managers approve or reject it on the Requests page. This needs the Time off requests module, $1 per employee per month.

The request says what to do with overlapping shifts: delete them, move them to open shifts or leave them. The choice is applied when the request is approved.

Yes, with the Vacation Management module ($1 per employee per month). You set starting days and the annual entitlement, days accrue monthly, and approved vacation is deducted automatically.

The Payroll module ($0.50 per employee per month) turns worked hours and pay rates into an estimated gross pay report, including overtime, night hours and holiday work. It does not pay employees or withhold tax; you export the figures to your accountant or payroll provider.

There are 11 ready-made reports, including Employee Working Hours, Time Off, Minimum Hours, Budget, Late Employees and Pay Rate. There is also a builder for your own reports with filters and grouping.

Schedules export to Excel (.xlsx) or PDF from the Import/Export button, and every report has an export button of its own.

Yes, for both, and it is part of Basic functions, so it is included in the free plan. Employees see their shifts, take open shifts, swap, set availability and request time off from the phone.

Yes. Each person picks in their profile which notifications arrive by push, email or SMS. SMS runs on a prepaid company balance at $0.20 to $0.70 per message, depending on the country.

Open My profile, pick a language on the General tab and save. Shifton is available in 40 languages, and each person can use a different one.

Click Forgot password? on the login page and enter your email. A reset link arrives by email; if it does not, check spam or write to [email protected].

No. Shifton needs an internet connection; if a schedule does not load, check the connection first.

Zapier, Intercom, Usedesk and QuickBooks Online connect from the Integrations page. The QuickBooks Online integration syncs payroll and employee data.

Yes. The account Owner finds the API documentation and webhooks on the Developer page. Webhooks send a JSON POST to your URL when something happens, such as a shift being created or an employee clocking in.

Data is encrypted in transit and at rest, and each role sees only what it is allowed to. The Activity Log records every created, edited or deleted record with the time, the person and the data before and after.