Blog on Workforce Management

Top 5 programs to manage your delivery service in 2022. Choosing the right software solves problems with dispatchers, couriers, drivers, and order fulfillment. 

Using this software, flower delivery service owners can focus on business development and attracting new customers.

Using this software, customer service owners can focus on business development and attracting new customers.

Here you will find three most common problems that arise during work schedule compilation, and best solutions for them. Start implementing today!

Most call center managers use standard methods in order to motivate employees and achieve their goals (for example, bonuses, allowances, and benefits). But if you're really interested in growing your company, you should try new solutions to improve operators’ productivity.

Planning is more important than one might think! Today we will show you how to create a work schedule that will meet the needs and personal circumstances of each employee. In the long run, this can significantly increase your company's revenue.

When choosing call center software, you can improve your customer service by leveraging cloud-based software. We bring to your attention the top 5 cloud call center programs.

Forecasts and reports obtained using the Shifton cloud service allow additional optimization of the call center with an unlimited number of employees. Thus, you will not only solve existing issues but also prevent their occurrence in the future.

When choosing a call center program, it is important to consider 7 factors that guarantee business profitability. Today you will come to know why Shifton is the best service for outsourcing companies in 2021.

One of the most important tasks of the head of any company is to develop the company's brand, increase productivity and save time for working with personnel. We present to your attention the best services for scheduling tasks and managing team resources in 2021.