Empowering small businesses to succeed

Small businesses often start with a phone. The first client, the first calendar note, the first visit. At that stage, a mobile app like ServiceM8 is enough — simple, visual, and lightweight.

But over time, tasks multiply. Employees appear, branches open, reports are needed, and accountability becomes essential.

Intuition turns into the need for structure. That’s when Shifton Field Service enters the stage — not just an app, but an entire ecosystem for managing field operations.

It doesn’t replace mobility — it adds meaning.

Product Philosophy

ServiceM8 is built on minimalism: minimal fields, maximum speed. Task, route, client, photo — everything works simply. The problem is, the system exists in one dimension.

Shifton thinks in layers: each task isn’t just a route, but also a status, checklist, time, assignee, client, materials, and result. Everything is interconnected and stored in a structure where every point is visible.

ServiceM8 shows where you are.

Shifton shows how the entire team works.

Scale and Levels

ServiceM8 is perfect for companies with up to 10–15 people. But once a second team appears or parallel tasks begin — the system starts to limit growth.

Shifton was created for scaling. It doesn’t fear expansion — there’s no wall to hit. Add another zone, branch, city, or country — the interface stays simple, and the logic remains intact.

Service Areas

ServiceM8 works with client addresses but not with territories.

Shifton builds Service Areas — flexible geographic zones, each managed by its own team. On the map, you can see everything: who’s on the way, who’s on-site, and who’s free for the next call. It’s not just a geo feature — it’s a tool for balancing workload and optimizing operations.

Task Management

In ServiceM8, everything revolves around “done and marked.”

In Shifton, every task has a life of its own — with:

• statuses (from “assigned” to “completed”),

• checklists,

• execution time,

• photos and signatures,

• comments and history logs.

Shifton turns the workflow into a controlled, visible process.

Analytics

ServiceM8 provides simple statistics — number of tasks, paid jobs, completed visits.

Shifton goes deeper — turning numbers into insights and actions. It’s not reporting for the sake of reporting — it’s a tool for managing quality and performance.

Roles and Responsibility

ServiceM8 operates with two roles: administrator and technician.

Shifton introduces structure:

• Company Owner,

• Administrators,

• Approvers,

• Requesters,

• Technicians.

This architecture makes processes transparent — you always know who created, approved, performed, and verified each task.

Integrations

ServiceM8 offers basic integrations with email and calendars.

Shifton is open to the world — CRM, ERP, accounting systems, cloud platforms, API, Zapier. Integrations aren’t add-ons — they’re embedded parts of the ecosystem.

Support and Growth

ServiceM8 updates rarely — prioritizing stability.

Shifton evolves constantly, with short release cycles where every new feature comes from real user feedback. Shifton’s support isn’t just a department — it’s a partner. The team responds fast and helps you not just close a ticket, but improve a process.

User Experience

ServiceM8 looks nice, but its interface is built for a solo operator.

Shifton is designed around shared visibility — everyone sees what they need, depending on their role. It’s friendly, yet scalable.

Why Shifton

Because ServiceM8 is where the journey begins — but Shifton is where that journey becomes a system. It keeps mobility, but adds structure. It helps you grow without breaking habits.