A Complete Guide: How to Become a Field Service Technician in 8 Steps

Do you enjoy solving problems and working with your hands? A field service technician role could be ideal for you. These professionals repair, install, and troubleshoot systems, encountering new challenges every day.

What is a Field Service Technician?

A field service technician repairs, installs, and maintains equipment directly on-site. Their role is crucial across industries such as IT, healthcare, and many others.

What Do Field Service Technicians Do?

They may be out in the country, fixing wind turbines; in a busy office repairing routers; or in hospitals, ensuring life-saving equipment functions perfectly. That's a field service technician for you—a problem solver and technical whiz who comes with a superhero costume in that little pouch on their back.While it does vary depending on the industry, some general roles include:

• Installation: This involves setting up new equipment and putting it into operation.
• Maintenance: Regular checks to ensure everything runs smoothly and problems are avoided.
• Repair: Rapid identification of issues and their resolution to minimise downtime.
• Training: Teaching clients how to safely and effectively use the equipment.
• Documentation: Keeping detailed records for future reference and troubleshooting.

The Qualities of a Successful Field Service Engineer

A good specialist should:

• Solve problems quickly and independently.
• Possess up-to-date technical knowledge. Practical experience is necessary.
• Communicate effectively with different client groups.
• Be resistant to physical demands.
• Be ready to quickly adapt to changes in situations.

For instance, a field service technician working at a wind farm might need to climb an 80-metre turbine to service the blades or troubleshoot a generator in poor weather conditions. Being calm and composed during these situations is what makes them successful.

Common Industries That Employ Field Service Technicians

Field service technicians may be found working in various industries, each with its unique demands.

1. Technology and IT

The tech and IT industry is a major employer of field service technicians. In this sector, these experts are invaluable for maintaining smooth work processes related to networks, servers, and hardware. Here's what they usually do:

• Network Setup: Installation of routers, switches, and firewalls to establish secure, reliable connections.
• Hardware Repairs: Repairing computers, servers, and data centres; keeping everything running with as little downtime as possible.
• Software Updates: Installation and updating of software for system compatibility and seamless operation.

2. Healthcare

Advanced medical equipment in the healthcare industry provides the foundation for quality patient care. Field service technicians also play a crucial role in maintaining hospitals, clinics, and diagnostic centres.Here they focus on:

• Diagnostic Equipment: Maintaining and/or repairing X-ray machines, CT scanners, and MRI systems.
• Life-Saving Devices: Ensuring that ventilators, defibrillators, and dialysis machines work reliably.
• Staff Training: Training medical staff on safe and efficient equipment usage.

3. Energy

• Solar Systems: Installing inverters, setting up and repairing panels, as well as installing and maintaining energy storage systems.
• Wind Turbines: Maintaining blades and generators, often in remote locations and challenging weather conditions.
• Power Grids: Diagnosing and troubleshooting issues in power distribution networks to ensure a reliable energy supply.

4. Manufacturing

• Maintenance of Assembly Line: Essential in keeping robotic arms, conveyor belts, and all types of machinery running smoothly, thereby avoiding any shutdowns.
• Preventative Care: Performing routine inspections to catch and fix potential problems early.

5. HVAC-Heating, Ventilation, and Air Conditioning

The HVAC industry relies on field service technicians for the smooth operation of climate control systems in homes, businesses, and industrial facilities.Here is what they typically deal with:

• Routine Maintenance: Scheduling and performing routine servicing to improve system efficiency and longevity.
• Troubleshooting and repair of heating, cooling, ventilation, and duct systems.
• Following environmental and safety standards to improve systems.
• Advising customers on how to save energy and explaining the workings of their system.

Average Annual Salary of a Field Service Technician

The answer to how much field service technicians earn is simple and available on Glassdoor and Indeed:

• United States: 55,000–$70,000
• United Kingdom: 30,000–£40,000
• Canada: 60,000–CAD 70,000
• Australia: 60 000–75 000 AUD
• New Zealand: 55,000–NZD 70,000

How much does a field service technician make per hour?

In the United States, the hourly wage for field service technicians typically ranges from $20 to $35, depending on their level of experience and professional certifications. Entry-level technicians generally start at a base rate of about $20 per hour, while highly experienced and certified specialists can earn over $50 per hour.

Benefits of Being a Field Service Technician

Diversity in Your WorkOne of the positives about being a field service technician is the constant variety in your work. Every job presents problems requiring adaptability and critical thinking. For example, one day a renewable energy technician might be fixing a turbine in a remote area, and the next day they install solar panels for a homeowner. It is this dynamic nature of the job that keeps it interesting and never boring.Job SecurityIndeed, field service technicians are always in demand, especially as the world advances in technology, automation, and renewable energies.

• Industry Dependence: Health, telecommunication, and energy are among the many sectors that depend on such professionals to avoid operational losses.
• Economic Stability: This role is indispensable even in tough times. For instance, during the COVID-19 pandemic, healthcare technicians worked in hospitals with life-saving equipment like ventilators. When the world was in dire need, their expertise played a crucial role.

Competitive PayField service technicians receive above-average pay and have the potential to increase wages with experience or specialisation in high-paying industries. With the average salary in the U.S. at about $56,000 a year, technicians start around that number but can earn much more over time.Freedom and FlexibilityIt is a job that entails much autonomy and suits individuals who can work independently and manage their time.

• Self-Directed Schedules: Plan your workday to accommodate service calls alongside client needs.
• On-the-Spot Decisions: Often make crucial decisions independently on the spot.
• Benefits of travel: Travelling to different locations injects variety, and even a degree of adventure, into the usual routine.

Challenges of Field Service Technicians

Despite advantages like a high average salary in this field, the physical demands of being a field service technician can often be very high, with long hours, frequent travel, and work in various conditions: from confined and tight to open and outdoor locations in all types of weather.It also involves a lot of responsibility, as field service technicians are usually entrusted with resolving critical issues efficiently, especially in high-stakes industries like healthcare or energy, where downtime can be extremely consequential.Moreover, it is important to be aware of changes occurring within the profession, where continuous learning is essential. Technological advances never stop, and in this respect, obtaining or renewing certifications is often required to stay competitive and continue performing well in one's role.

How to be a Field Service Technician

Step 1: Get Field Service Technician Education

There are several pathways to acquire the educational background necessary for this position:1. High School DiplomaMost entry-level positions require a high school diploma or equivalent. Focus on mathematics, physics, and computer science courses. Attend technical workshops or vocational classes, if available.For the position of field service technician, higher education isn't required, but it doesn't mean it's unnecessary. Some degrees will lay a solid foundation and look great on a CV. Popular choices include Information Technology, Engineering Technology, Electronics, and HVAC Systems.2. Specialty CertificationsHVAC Certification prepares you for work on heating, ventilation, and air conditioning systems. It must include knowledge of environmental standards and refrigeration.Renewable Energy Certifications cover solar panel installation and maintenance, focusing on emerging green technologies.CompTIA A+ or Network+ certifications are ideal for field service technicians entering the IT field.

Step 2: Apply for an Apprenticeship

An apprenticeship is a period during which you work under the supervision of an experienced field service technician, learning the practical aspects of the job, which may include the following:

• Diagnosing equipment problems using diagnostic tools.
• Carrying out repairs to machinery or systems under supervision.
• Understanding the requirements and offering solutions by interacting with clients.

Benefits of Being an Apprentice

• Practical learning: This way, you can gradually get used to field service technician duties without stress.
• Industry Exposure: Understand the day-to-day challenges and requirements.
• Networking: Build relationships with mentors and professionals in the field.
• Paid Training: Most apprenticeships pay a stipend, enabling you to earn while you learn.

Finding an Apprenticeship

Most trade organizations, like the Air Conditioning Contractors of America, offer apprenticeships in specific trades, such as HVAC. You can also reach out to businesses, check vocational schools and colleges maintaining business relations, and try to secure an apprenticeship there. Needless to say, job boards like Indeed and LinkedIn list many interesting offers.

What to Expect During an Apprenticeship

The length of time as an apprentice can vary by trade but usually falls between 1 and 3 years. It begins with minor tasks, such as setting up equipment. As you progress, you gradually take on more complex tasks, which may include diagnosing systems and making repairs, always with guidance and feedback from a senior field service technician.

Step 3: Field Technician Skills

3.1. Exceptional Customer Service

Studies show that even the quality of doctors' work is rated higher if they are friendly and explain the issue clearly. The rules for friendly communication, which make clients want to return to the specialist, are generally simple:

1. Listen attentively and do not interrupt, even if you think you already understand the issue and are eager to start solving it.
2. Use clear and simple language, and say ‘no’ to jargon.
3. Stay calm, even when things around you are chaotic.

3.2. Acquiring Customer Satisfaction

Satisfied clients are bound to recommend services more and become returning customers.

• Check back after a service call to ensure the issue was resolved and answer any additional questions.
• Go beyond basic service by offering maintenance tips or preventive care advice.
• Arrive punctually and work efficiently.

3.3. Mastery over Tools

• Attend field service technician workshops or practical training that introduce you to various tools such as multimeters, thermal imaging cameras, and inductive cable fault locators.
• Keep up with the development and upgrading of diagnostic and repair tools particular to your specialty.
• Maintain tools in good condition through cleaning, calibration, and storage.

3.4. Technical Competency

• Get certifications like CompTIA A+ for IT, HVAC licenses, or renewable energy accreditations.
• Stay current with new technologies and trends in the industry through courses and trade publications.

3.5. Taking Preventative Maintenance

• One important aspect of becoming a good field service technician is preventing problems. Allocate time specifically to recognise early signs of wear and potential breakdowns in mechanisms. Avoid performing routine checks inattentively, as a small repair at the early stage of a malfunction can save the entire system from major issues.
• Keep detailed records of inspections for future maintenance and repairs.
• Share simple maintenance tips with clients that could help them extend the lifespan of their equipment.

Step 4: Find Your Niche

As mentioned before, the role of a field service technician can vary greatly depending on the niche. We'll try to help you find one that best suits you.

1. Research Job Market Trends

Monitoring current job market trends is one of the most effective ways to identify in-demand sectors.How to Research:Job Boards: Websites such as LinkedIn, Indeed, and Glassdoor provide an overview of the industries where field service technician job postings are most prevalent.Industry Reports: Many publications, sometimes from the U.S. Bureau of Labor Statistics or trade associations, feature a list of industries that are in the growth and hiring phase.

2. Analyse Geographic Demand

Some industries are in higher demand in certain regions. Knowing which types of industries are common in your area, or any areas you're willing to relocate to, can help narrow your options.Examples:Wind and solar energies, for example, are already relevant in areas like California or Texas in the U.S., as well as coastal areas.The demand for field service technicians servicing medical equipment is typically higher in cities with a large network of hospitals.

3. Self-Assess Skills and Interests

All other factors are important, but don't forget to ask yourself, ‘What do I enjoy?’ ‘What will I love doing?’ Choose your niche based on your strengths—whether it's flexibility, physical strength, or the ability to explain safety procedures to clients clearly.Deep technical knowledge is certainly valuable in IT. In medicine and the renewable energy sector, there is always a need for individuals who can quickly understand and resolve problems, as delays in these fields can lead to significant financial losses and even risk lives.

4. Monitor Government and Corporate Investments

Any industry that receives government support or significant investment from companies generally starts to grow in potential and stability. For example:

• Tax credits for renewable installations or grants for upgrading hospital infrastructure.
• Major companies rolling out 5G networks or automating manufacturing processes.

That is, if the government announces more funding toward renewable energy projects, it will be yet another force drawing in more potential demand in the foreseeable future for such field service technicians.

Step 5: Establish a Solid Network Foundation

Surrounding yourself with a network of professionals ready to help and share their knowledge is a dream for anyone, but building a professional network requires effort; it won't happen on its own. Experts recommend starting by simply getting to know people in your field. It doesn't matter where you meet them—on a website, in social media comments, or at a seminar. Make connections and save contacts!The next step is to maintain an active profile on a professional social network. If you have advice or thoughts to share—don't hesitate. And don't focus solely on yourself—study others' thoughts, and join discussions.If you see that you can help—offer your assistance. Gradually, you will earn a reputation as a skilled and kind professional whom others are happy to do a favour for.

Step 6: Develop your professional profile

1. Choose the right platforms

LinkedIn is a great place to connect with other field service technicians, companies, and recruiters across most industries. For more specialised opportunities, take a look at industry-specific job platforms, like HVACJobs.com or RenewableEnergyJobs.com, which offer positions targeted at your skills. If your work lends itself to visual presentation, creating a personal website can be a great way to showcase your projects, certifications, and achievements in a polished and professional manner.

2. Optimise the LinkedIn profile

Photo: use a great photo where you appear approachable and professional.Headline: Include the desired position and primary skill set. Example: «Field Service Technician | HVAC Specialist | Renewable Energy Expert».Summary: Summarise your skills, certifications, and career goals in a summary aimed at your industry.Skills and Endorsements: Enumerate relevant technical and interpersonal skills, asking colleagues or mentors for endorsements.Recommendations: Ask for written recommendations from past employers or mentors to bolster your credentials.

Step 7: Emphasise practical experience

If you don't have experience as a field service technician, there is always a way to gain it.

1. Volunteer to lead small projects

Offer your skills free or at a low price, especially at the start of your career. Stick to small, manageable tasks like basic maintenance or diagnostic testing.Example: Volunteering to maintain HVAC systems in community centres or schools will provide hands-on practice.

2. Take temporary or Freelance roles

Freelance opportunities introduce you to varied projects and help you build your portfolio. Short-term assignments in technical fields can be found on various platforms like Upwork or TaskRabbit.

3. Create a portfolio

Document your experiences through photos, reports, or testimonials from clients or supervisors.Use this portfolio to demonstrate your capabilities when applying for permanent positions as a field service technician.

Step 8: Application for Suitable Posts

Once you have refined your skills and gained practical experience, it will be time to target those roles that you think best fit your career goals and expertise.

Applications: How to Apply Effectively

1. Company Research

Identify companies in your desired industry where your interests and skills align. Look for organisations with a good reputation for employee development and career advancement.If you're interested in the healthcare industry, consider targeting companies that service diagnostic equipment, like Siemens Healthineers or GE Healthcare.

2. Tailor Your Resume and Cover Letter

Tailor your field service technician's resume to each job by highlighting relevant skills, certifications, and experiences.In your cover letter, describe how your skills will meet the specific needs of the company and position.For a position in telecommunications, highlight your experience in network troubleshooting and 5G technology.

3. Leverage Your Network

Reach out to your LinkedIn network or other industry groups and ask about potential job openings or referrals.Attend career or industry-specific fairs and meet the recruiters or hiring managers in person.

4. Prepare for Interviews

Be prepared to discuss relevant hands-on experience for the field service technician's position.Practice explaining how you've solved complex problems or delivered great customer service in previous positions.

Building A Successful Career As A Field Engineer

To succeed in this profession, being a great technical specialist is not enough. You need to keep learning, master planning, and maintain good relationships with others.

Setting Goals

Keep moving forward with your eyes on the prize! But don't forget to take care of yourself along the way.

1. Define short-term goals: Focus on immediate achievements, such as earning certifications, completing a challenging project, or learning a new tool.
2. Establish long-term goals: Consider where you want to be in 5–10 years, like specialising in a niche, taking on leadership roles, or starting your own business.
3. Use the SMART framework: Ensure your goals are Specific, Measurable, Achievable, Relevant, and Time-bound.

A field engineer might set a short-term goal to become certified in advanced diagnostic tools within six months, while a long-term goal could be leading a team of field service technicians in a renewable energy firm.

Gathering Feedback

Feedback is valuable and helps you improve, and employers appreciate it when you ask for it, demonstrating your proactivity.How to ask for feedback:

1. From Supervisors: Ask for regular performance reviews and actionable advice.
2. From Colleagues: Request peer feedback on teamwork and technical execution.
3. From Clients: After completing a project, ask clients for their impressions of your work.

Staying current with industry trends

Technology is rapidly evolving, and the best way for a field service technician to stay relevant is to keep up with trends and learn new tools as they emerge. The simplest way is to subscribe to newsletters, but taking refresher courses now and then can also be highly beneficial.Examples of trends to watch:

• In renewable energy: Developments in energy storage technologies such as lithium-ion batteries.
• In telecommunications: Expansion of 5G networks and IoT devices.
• In healthcare: Integration of AI in diagnostic equipment.

Fostering strong business relationships

With clients

• Whenever possible, exceed your client's expectations—both in speed and quality of your work. Nothing will strengthen your relationship with them more.
• Strive to be clear and approachable. When dealing with complex systems, it's easy to forget how frustrating it can be for clients not to understand what's happening.

With colleagues

• Be helpful and collaborative when working on tasks together.
• Don't hesitate to help others and share what you have learned—people are more likely to return the favour when you need it.
• Reach out to former colleagues and connections from time to time; statistically, it's often friends and acquaintances who help people find a significant number of new job opportunities.

After reading this, do you see yourself as a field service technician? If your answer is yes, or if you're still curious and excited about the profession, we wish you the best of luck on your journey!