Managing utility field services requires precise scheduling, workforce coordination, and real-time tracking of field technicians. Shifton provides a powerful utilities workforce management solution designed to help utility companies automate scheduling, dispatch teams efficiently, and improve service response times.

With an intuitive utility dispatch software, businesses can optimise technician schedules, assign work orders dynamically, and monitor field operations in real time. Whether you manage electricity, water, gas, or telecommunication utilities, Shifton ensures seamless workforce planning, optimised resource allocation, and enhanced service delivery.

Shifton supports utility field engineers, dispatch teams, and service managers by providing the tools needed for efficient task management, real-time tracking, and workforce analytics.

Start with Shifton

Work with pleasure
Save time for what's important
Clarity and transparency of all tasks

Start free

Start with Shifton and Work with pleasure

Functionality

Features of Workforce Automation for Utility Field Services

Smart Scheduling & Technician Dispatching

A structured utility field service software is essential for managing technician schedules, emergency service requests, and preventive maintenance.

1. Automated Shift & Job Assignments – Assign work orders based on technician availability and service location.
2. Live Dispatching & Real-Time Adjustments – Modify schedules dynamically to accommodate urgent service requests.
3. Break & Time-Off Management – Handle vacation, sick leave, and overtime requests efficiently.
4. Forecasting & Demand Planning – Optimise workforce distribution based on service demand predictions.

With utility dispatching software, companies can enhance workforce coordination, reduce downtime, and improve service response efficiency.

June 2024 shift scheduling tool with color-coded assignments for efficient workforce management.

Effortless Task Management with ShiftOn Interface

Task Management & Field Engineer Coordination

Managing multiple service locations requires structured task assignments and seamless utility field design coordination. A utilities field service management solution helps teams stay organised and improve customer service.

1. Task Assignments & Checklists – Assign structured job workflows with step-by-step checklists.
2. Live Location Tracking for Field Engineers – Monitor technician locations to optimise service routes.
3. Utility Work Order Management – Track completed, ongoing, and pending service tasks efficiently.
4. Automated Reports & Performance Analytics – Generate reports on workforce efficiency, service times, and response rates.

With a mobile solution for utility field engineers, businesses can increase technician productivity, improve job tracking, and enhance service quality.

Workforce Tracking & Operational Optimisation

Tracking field employees, monitoring service performance, and analysing workforce trends are critical for utility companies. A utility field service software provides real-time workforce insights and operational analytics.

1. Live Technician Location Monitoring – Ensure service teams arrive at scheduled locations on time.
2. Workforce Utilisation Reports – Gain insights into workforce performance, response times, and task completion rates.
3. Customisable Reports & Analytics – Improve workforce planning by analysing service demand trends.
4. Real-Time Incident Tracking & Response Coordination – Enhance operational efficiency with live status updates on service tasks.

By integrating a utilities workforce management system, companies can reduce inefficiencies, improve job tracking, and enhance service delivery speed.

User-friendly mapping app for logistics and navigation with interactive features and detailed city data.

Resources

Want to learn more?

HIPAA Compliance for New Zealand Companies

If your company ever manages patient charts, insurance records, or even appointment reminders, you’ve probably heard the term HIPAA Compliance mentioned in...

More details

S Corporation Guide: Plain-English Definition, Advantages & Disadvantages

Starting or growing a company always involves choices about taxes, liability, and long-term strategy. For many owners, the phrase s corporation comes...

More details

Your Pathway to Success: The Ultimate Training Needs Assessment Guide

Training needs assessment is the compass that keeps every learning-and-development journey on course. When you know exactly which skills your people need,...

More details

W-4 form explained for NZ residents

W-4 form: what NZ contractors must know Every payday, federal income tax quietly leaves your cheque and heads straight to the IRD....

More details

Start making changes today!

Optimize processes, improve team management, and increase efficiency.

Start free