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We maintain refrigeration systems for restaurants and retail, and downtime is critical. The mobile app helps a lot — the technician gets the job order directly on the phone with the address, contacts, and needed parts. They take “before/after” photos, leave notes, and close the ticket on the spot. I’d love a deeper integration with our warehouse ERP, but overall, we’ve become faster and much better documented.

What sold me on Shifton Field Service is proof of work. Every visit records arrival time, departure time, GPS data, and photos. When a client says “your guy never showed up,” we just send the report. Disputes dropped drastically. We used to lose money on free repeat visits — now we can show exactly what was done and when.

We handle fiber optic installation and emergency repairs for telecom clients. Before, assigning the right certified technician was chaos. Now we tag specialists by skills (fiber splicing, tower work, underground), and Shifton suggests who’s actually qualified and nearby. It’s not magic — the dispatcher still decides — but the system stopped sending “the wrong person to the wrong job.”

The live map might seem like a small thing, but it completely changes how we assign work. We can see who finished early, who’s stuck in traffic, and who’s still on-site. When a priority job comes in, there’s no guessing — we just pick the nearest available tech and send the task to their phone with client info and the SLA deadline. Our “time to first response” improved dramatically.

The field reports are super neat — client name, address, timestamps, parts used, technician’s comments, client’s signature — all in one PDF. We simply attach it to the invoice. For us (commercial cleaning and facility maintenance), that’s a game-changer. The client finally sees what they’re paying for, not just “trust us, we were there.”

We deal with emergency plumbing and leak repairs — speed is everything. Shifton lets us create a task, assign it, and send all the details to a tech from a single screen in under a minute. The technician gets navigation and a checklist for the job. I don’t have to explain the same thing three times on the phone anymore. Honestly, it’s taken a lot of stress off the dispatchers.

The mobile app is straightforward. Our guys aren’t “tech people,” but they can check in on-site, leave comments, update statuses (“arrived,” “waiting for parts,” “done”), and attach photos with no problem. I’d still like a stronger offline mode for areas with poor connection, but for everyday work — it really delivers, and the team actually uses it, which is what matters.

We handle warranty maintenance for installed equipment. Before Shifton, SLA control was manual and painful. Now the SLA timers are visible to the dispatcher, and we know a breach is coming before it actually happens. That alone helped us keep a couple of key contracts. It pays for itself just by preventing deadline failures.