Work location control. Where are your mobile employees?

Work location monitoring can be a convenient tool for tracking productivity and motivation. This module will be especially relevant for companies with field work.

Today we will tell you how Shifton’s online service will help you control the visits of your clients and presence at workplaces.

Why do you need work location control?

Work location control is necessary for companies, whose specialists spend all day in the fields. These include security agencies, field masters in the B2C sphere, sales agents and merchandisers, and delivery service couriers.

Most often, such employees work solo, and visit several sites during the day. Telephone calls and reports in this situation do not always provide reliable information, as there is always the risk of fraud. But Shifton has a solution – the new module “Work Location Control”

Our online service allows you to automate work location monitoring, even if you manage a large staff of field workers. Tracking takes place using the Shifton mobile app with a GPS tracker. The app is installed on your smartphone and tablet. And the company manager or CEO can track the presence of employees at the site from both a computer and a smartphone.

How does it work?

Our new work location control module functions in conjunction with the Tasks module and binds to the shift schedule.

When a task is assigned, the manager specifies the address where the task is to be performed. Once the employee arrives at the location, the application fixes it, and the worker can complete the task. If the employee is in another location when the task is completed, he cannot check it as completed.

An additional benefit of the Work Location Control module is a significant increase in productivity. Since employees are aware of the control, they can’t report to work when they’re at home, or check in on-site for their colleague.

Want to know more? Contact Shifton tech support and follow our updates!

Happy scheduling!

Effective workforce management is crucial for ensuring operational efficiency and employee satisfaction. With the rise of digital solutions, companies are increasingly turning to specialized software to simplify scheduling, streamline communication, and optimize labor costs. Among the leading contenders in this space are Shifton and 7Shifts — two powerful platforms designed to meet the unique requirements of service-oriented industries. While both tools offer valuable features to enhance employee management, they cater to different markets and possess distinct functionalities. In this article, we will delve into a comprehensive comparison of Shifton and 7Shifts, exploring their key features, target audiences, and pricing structures to help you determine which solution is best suited for your organization’s needs. Whether you’re a small café or a bustling restaurant chain, understanding the strengths and weaknesses of each platform is essential for making informed decisions in workforce management.

What is Shifton

Shifton is a comprehensive workforce management tool designed primarily for businesses in the service, retail, and hospitality industries. Its primary focus is on simplifying employee scheduling, enhancing time tracking, and improving team communication.

With Shifton, managers can create and manage work schedules effortlessly, accommodating employee availability and preferences to foster a positive work environment. The platform allows employees to clock in and out via a user-friendly mobile app, ensuring accurate time tracking and reducing administrative overhead. Moreover, Shifton features built-in communication tools that facilitate interaction among team members, allowing for efficient updates and collaboration.

Additionally, Shifton provides reporting capabilities that offer insights into attendance, labor costs, and workforce productivity, enabling managers to make data-driven decisions. While it can be integrated with various HR and payroll systems, Shifton is particularly favored by small and medium-sized businesses looking for an intuitive and affordable solution to streamline their workforce management processes.

What is 7Shifts

7Shifts is a powerful online workforce management platform specifically tailored for the food service and restaurant industry. It is designed to streamline employee scheduling, enhance communication, and optimize labor costs, making it an essential tool for restaurant managers and owners.

One of 7Shifts’ standout features is its advanced scheduling capabilities, which allow managers to create, adjust, and share shift schedules quickly and easily. Employees can access their schedules in real-time through a mobile app, enabling them to view and manage their shifts, request time off, or swap shifts with coworkers seamlessly.

In addition to scheduling, 7Shifts includes essential tools for time tracking, enabling employers to monitor attendance accurately and minimize labor costs. The platform also features robust reporting tools, providing insights into labor metrics, sales, and staffing levels, which help managers make informed, data-driven decisions.

Furthermore, 7Shifts promotes team communication via an integrated messaging system that helps foster collaboration among staff members. With its user-friendly interface and industry-specific features, 7Shifts is particularly favored by restaurant operators aiming to improve their workforce management while enhancing employee engagement and satisfaction.

Shifton vs 7Shifts: Key Features

Both Shifton and 7Shifts are popular workforce management tools designed primarily for industries such as hospitality and retail. Here’s a comparison of their key features:

In summary, while both Shifton and 7Shifts provide essential workforce management features, 7Shifts stands out with its restaurant-specific tools and robust functionality tailored for food service operations. Shifton, on the other hand, offers a versatile solution that can serve a broader range of industries. The choice between the two will largely depend on the specific needs and context of the business.

Shifton vs 7Shifts: Similarities

Both Shifton and 7Shifts are workforce management solutions designed primarily for industries such as hospitality and retail. They share several key features, including employee scheduling tools that allow managers to create and adjust schedules with ease. Each platform provides time tracking functionalities to monitor employee hours, enhancing payroll accuracy. Additionally, Shifton and 7Shifts incorporate communication tools that facilitate team interactions, enabling employees to stay informed about schedule changes and announcements. Both solutions also offer mobile accessibility, ensuring that staff can view schedules and communicate from their devices. Lastly, both Shifton and 7Shifts provide reporting and analytics capabilities to help managers assess labor metrics and improve operational efficiency.

Shifton vs 7Shifts: Differences

While Shifton and 7Shifts share several core functionalities, they have distinct differences that cater to their target audiences. Shifton offers a more generalized solution suitable for various industries, including retail and service-oriented businesses. In contrast, 7Shifts is specifically designed for the restaurant and food service sectors, offering features tailored to the unique needs of these industries, such as menu management and advanced labor forecasting tools.

In terms of user experience, 7Shifts has a highly-rated mobile app focused on the restaurant environment, while Shifton’s app serves as a more general tool for various workplace settings. Another difference lies in their reporting capabilities; 7Shifts provides deeper integrations with sales data, enabling more comprehensive staffing decisions that align with meal periods and busy hours. Furthermore, while both platforms offer integrations with HR and payroll systems, 7Shifts has a stronger emphasis on POS system integrations, which is crucial for restaurant operations.

Shifton vs 7Shifts: Pros and Cons

Shifton is suitable for various industries, including retail and service sectors, making it a flexible option for many businesses. The platform features an intuitive interface that simplifies the scheduling process and helps reduce manager workload. While versatile, Shifton may lack some specialized features that cater specifically to the needs of the food service industry. Compared to 7Shifts, Shifton’s reporting and analytics capabilities may not provide the same level of detail related to labor costs and sales data.

7Shifts is designed specifically for the food service industry, offering features that align with the unique challenges restaurant managers face, such as sales forecasting and labor optimization. The mobile app is highly rated for providing restaurant staff with real-time access to schedules, tips, and team communication. 7Shifts offers comprehensive reporting tools that help managers make informed decisions based on labor metrics and sales performance. Its specialized focus may make it less suitable for businesses outside of the food service sector. Some users report a steeper learning curve due to the depth of features and functionalities available.

Shifton vs 7Shifts: Pricing

Shifton offers a tiered pricing structure based on the number of employees and specific features utilized. While exact pricing details can vary, Shifton typically provides a more affordable plan for smaller businesses and may offer custom pricing for larger organizations. A free trial is often available, allowing businesses to test the platform before committing.

7Shifts operates on a subscription model with different pricing tiers based on the number of locations and employees. They offer a free plan for smaller teams with limited features, while their paid plans provide advanced functionalities such as forecasting, reporting, and integrations with POS systems. Pricing is typically competitive for the restaurant industry, providing good value for the depth of features offered.

5 Recommendations For Choosing Between Shifton vs 7Shifts

When deciding between Shifton and 7Shifts, here are five recommendations to help guide your choice:

1. Identify Your Industry Needs: Consider the specific requirements of your business. If you operate in the food service industry, 7Shifts may offer features tailored specifically to your needs, such as labor forecasting and POS integrations. If your business is more diversified, Shifton might be a better fit due to its versatility across various industries.
2. Evaluate Feature Sets: Take the time to assess the features each platform offers. Look for functionalities that are critical to your operations, such as advanced reporting, communication tools, and mobile accessibility. Make a list of must-have features and compare how each solution meets those needs.
3. Consider Ease of Use: The user interface and overall user experience are crucial for adoption among your team. Test out demos or free trials to get a feel for how intuitive each platform is for both managers and employees. A user-friendly solution can enhance productivity and minimize training time.
4. Assess Pricing Structure: Review the pricing plans for both Shifton and 7Shifts in relation to the features provided. Calculate the total cost based on the size of your team and any additional functionalities you may need. Consider whether the pricing aligns with your budget and offers sufficient value for the features included.
5. Seek Reviews and Testimonials: Research customer reviews and case studies from businesses similar to yours. Pay attention to feedback regarding customer support, reliability, and how well each platform has helped businesses streamline their operations. Learning from others’ experiences can provide valuable insights into the strengths and weaknesses of each solution.

By following these recommendations, you’ll be better equipped to make an informed decision that aligns with your business needs and goals.

Ten Questions You Must Ask When Choosing Between Shifton vs 7Shifts

When evaluating Shifton and 7Shifts to determine the best fit for your business, asking the right questions can guide your decision-making process. Here are ten essential questions to consider:

1. What specific features are most critical to my business? Identify the functionalities that your team needs, such as scheduling, time tracking, labor forecasting, and reporting. Which platform provides these capabilities more effectively?
2. How does each platform cater to my industry? Given that 7Shifts is tailored for the restaurant industry, does it offer distinct advantages for my food service business compared to Shifton’s more general approach?
3. What is the user experience like for both management and employees? Are the interfaces intuitive and easy to navigate? Consider asking for demos or trials to experience how each platform operates in real-world scenarios.
4. What is the pricing structure, and what do I get for my money? Review not just the basic subscription costs but also what features are included in each pricing tier. Are there additional charges for integrations or premium features?
5. How does customer support work for each platform? What kind of support does each company offer (e.g., email, live chat, phone support)? Are there resources like tutorials or a knowledge base available for user assistance?
6. Can I integrate this platform with my existing tools? Investigate the compatibility of both platforms with your current point-of-sale (POS) systems, payroll services, and any other software you use.
7. What kind of reporting and analytics are available? How robust are the reporting features? Does each platform provide insights that will help you make data-driven decisions about labor costs and scheduling?
8. Is there a mobile app, and how useful is it? Given the mobile nature of many employees in the food service industry, how accessible is the platform via a mobile app? What functionalities are available on the app?
9. What do current users say about their experience? Look for reviews or testimonials, particularly focusing on areas like user satisfaction, reliability, and overall performance. What are the common praises or complaints?
10. Is there a trial period or a money-back guarantee? Can I test the platform risk-free? Understanding the terms of trial periods can provide significant peace of mind before committing to a long-term subscription.

By considering these questions, you’ll be better prepared to assess which solution — Shifton or 7Shifts — best meets the specific needs of your business.

Shifton vs 7Shift: Use Cases

Use Cases for Shifton:

1. Diverse Industry Applications: Suitable for businesses in retail, healthcare, logistics, and other sectors that require flexible scheduling and time-tracking.
2. Employee Self-Scheduling: Ideal for companies that want to empower employees to select and swap shifts easily.
3. Integration Needs: Effective for organizations that rely on a mix of software solutions and need flexibility in integrating with various management, CRM, or payroll systems.
4. Centralized Management: Beneficial for businesses operating multiple locations, as it offers centralized scheduling and management features.

Use Cases for 7Shifts:

1. Restaurant and Food Service Focus: Specifically designed for the restaurant industry, making it ideal for businesses that need tailored features like labor cost forecasting and tip tracking.
2. Team Communication: Facilitates efficient communication among staff, allowing for quick management of scheduling changes in fast-paced environments.
3. Employee Engagement and Retention: Offers tools for recognition and mobile accessibility to enhance employee engagement and retention in restaurants.
4. Integration with POS Systems: Excellent for food service establishments that need to streamline operations by integrating with popular POS systems to synchronize labor management with sales data.

Final Thoughts on Shifton vs 7Shifts: Which Is Best For Business

Choosing between Shifton and 7Shifts ultimately depends on the specific needs of your business.

• For Diverse Industry Applications: If your organization falls outside of the food service sector and requires a flexible scheduling tool that can adapt to various operational needs, Shifton may be the right choice. Its capabilities in self-scheduling, integration viability, and centralized management make it suitable for a wide range of industries.
• For Restaurant and Food Service: On the other hand, if your primary focus is on running a restaurant or a similar establishment, 7Shifts is likely the better option. Its features are tailored to this sector’s unique challenges, including labor forecasting, compliance support, and fast-paced communication among staff.

In conclusion, evaluate your specific operational requirements, industry context, and user preferences to make an informed decision. Both platforms offer distinct advantages, and selecting the one that aligns with your business goals will position you for better scheduling management and operational efficiency.

Everybody knows the old saying, “People aren’t born good leaders, they become them”. Is this true and which leadership traitsone has to possess in order to be a good top manager? We tried answering this question when writing this article. Perhaps, all of us dreamed of becoming leaders and big bosses once in a while, or even small department managers when we were ordinary employees. Of course, we were sure that we would handle our new position with no problem as we all deeply wished of quickly going up the career ladder. Has any of us thought about what exactly keeps us away from a skyrocketing career? Perhaps we don’t possess great leadership skills good and experienced directors should have.

Don’t get too upset already, as any trait can be nurtured and developed. If you wish to one day hold your boss’s position, you have to develop qualities that will lead you to success. Now we will talk about personality and character traits any good company leader should possess.

Confidence

Confidence is perhaps one of the most valuable leadership traits that when lacking will make things hard for any person who wants to get a managerial role. Any successful person radiates confidence in himself and in the coming day. This kind of man quickly makes a good impression on people. People listen to confident people and follow them. It’s important not to overplay this. Your confidence has to be backed up by your accomplishments, knowledge, and skills. You can’t be confident in yourself if you have nothing to show because people who are aware of the situation will see right through your fraud. If you sincerely want a promotion, you have to overcome low confidence in your knowledge and actions no matter what. Victory on the battlefield and in the office race favors brave and self-confident people!

Orderliness

Orderliness is another main leadership skill any ideal boss should display. Before properly shaping and organizing staff work process you have to be able to organize your day, plan your schedule and properly use daily time. How disciplined or undisciplined you are can directly influence how your employees work. If you are unable to plan your daily routine, you won’t be able to manage an entire staff. Having an organized nature is one of the greatest leadership skills. It first comes with discipline and self-discipline. It’s the ability to create a strict work plan and follow it to a letter. You have to be orderly and set an example for your employees.

Imagine that you finally got the desired boss position and are in charge of things for a couple of years. While you do that, you also constantly arrive late for work, come in late after lunch breaks and spend a couple of hours a day talking to your friends and family over the phone. How do you think your workers are going to react? I don’t think that after witnessing such disorganization you will be able to maintain authority and be a good example to follow for employees. Remember that if you’ve made it to the boss position, you have to become an embodiment of success and effective work, otherwise, your lack of self-discipline will breed similar attitude towards work among employees.

Respect the people around you

Upon becoming the boss and moving to a bigger office, many workers tend to forget that they were once regular workers and started out at the bottom of the career ladder. People like them usually start treating their employees with bias, arrogance, and disrespect. If you wish to become a world-class leader, you shouldn’t engage in this sort of inappropriate behavior. Remember that whatever position you currently have in the company, you have to treat people who surround you with respect, both colleagues, and subordinates. Every time you want to insult someone or treat some worker disrespectfully, remember that you were once in their shoes. You also had it tough when you had to learn something new and were very displeased with the contemptuous way your boss treated you.

Determination

Determination is a leadership trait without which you won’t be able to properly run a company properly. A business or a small department in a big corporation. We have to admit that when there is no determination, it’s very hard to achieve things in life for both leaders and ordinary people. If you really want to get the top position or already occupy it, you have to be absolutely determined. Don’t be afraid of anything. Learn how to make well-timed, important and responsible decisions on your own, without sharing the burden with your employees.

Advanced tech skills

This seems self-explanatory. A man who aims for the highest position has to keep up with the times, know how to use modern technology, computer software, and various apps. It will be hard for you to manage staff if you don’t have the same skills as your employees. Moreover, you have to be a step ahead of your workers and teach them new things. Implement new programs and ways of work while being technically savvy. If you aren’t an expert at what you are doing and what you manage, you won’t be respected and will become susceptible to deceit. That’s why in order to have great leadership skills, you have to be progressive and aware of all that goes on in your company.

These are not the only great leadership skills a good company CEO should possess. The next part of the article will tell about other character traits that will make you a good company manager or get the position faster. Learn about other top manager skills in the second part of this article: Main leadership skills for top managers. Continuation.

While people couldn’t dream of working remotely 10 years ago, nowadays every other company makes use of at least one remote employee. Big corporations and enterprises employ entire remote worker staffs, whose presence on office grounds is unrequired. PR managers, HR experts, copywriters, journalists, photographers, bloggers, accountants make the list of professions created or adapted for remote work that is so big, it can be endlessly expanded. Let’s instead talk about the proper staff motivation ideas so that remote workers can be cost-effective and productive.

At first, it seems that employee motivation is not the easiest task to undertake when concerning remote employees, as in most cases we talk about freedom-loving, self-reliant and a little bit capricious people. By using our worker motivation advice, you will become a master of motivating and managing personnel, even if said personnel works a thousand miles away from your office.

First and probably the most important advice: Stay in touch

We live in a time of social networks, Skype conferences, and endless business correspondence. On the one hand, being constantly available via social networks and various messengers, or holding Skype calls once a week can seem hard or time-consuming. On the other hand, if you are constantly in touch with remote staff members, these workers can ask questions they are interested in any time they want. This allows for preventing mistakes that can lead to a big loss of money for the company. Don’t waste an excessive number of hours on calls, simply be online or set up a strict time period when you will be available for your employees. For example, set up time from 1 PM to 2 PM on Mondays and Wednesdays when you will be able to talk with a particular worker.

Second, although not less important advice: Formulate tasks clearly and precisely

At first, the way remote work operates seems pretty simple: you provide an employee with basic information about your company, explain certain work particularities, give him a task and oversee how it is carried out. However, it seems that articulating the task properly and precisely is even more important. You shouldn’t assume that a remote staff worker who doesn’t understand what he was requested to do is going to ask a lot of follow-up questions. Most employees don’t burden themselves with this and do work based on their own understanding. Not all employees want to do their work over and over if you are unsatisfied with the way a certain task was performed. Because of this, managing remote employees should come with crystal clear and precise tasks for remote employees. This will allow building a fruitful and long-lasting partnership. By explaining everything clearly on the first try, you won’t have to lose precious time and money when someone makes a mistake.

Third equally important advice: Hand out bonuses

Financial motivation is a classic, but sadly there is no escaping this old but tried staff motivation idea. Everybody likes to get paid, and they like bonuses even more. That is why if you see that an employee does his work on time, takes the initiative, he is polite, hardworking and sometimes works overtime, don’t be stingy and set up a system of small bonuses or pay out large money sums quarterly or in a half-year. That way workers will be interested in his work and will carry it out both immediately and happily.

Fourth advice: Original presents

This method is suitable only for employers who are fanatically and truly in love with their business and value each person involved in it. When you know a remote employee for years and he performs his work diligently, he deserves to be treated with respect and even friendliness. That’s why you can improve worker motivation with original interesting gifts. For example, if you know an employee for a long time and are aware that he is a big hockey fan, you can buy hockey match tickets for his birthday or as a gift at the end of a quarter. When there is a married woman working in your company who spends too much time on your projects, give her two movie or theater tickets, so that she could spend a lovely evening with her husband. While remote employees are far away, they are still a vital part of your team and you shouldn’t treat them with prejudice or not encourage them in the same manner you would regular office workers.

Fifth vital advice: Trust

An experienced CEO certainly has to be involved in managing remote employees and keeping his eyes on things, but shouldn’t forget about trust. Of course, in case you have never hired remote staff before, you are going to find it hard to adjust to certain aspects of this process as well as learning to trust workers and give them authority. While managing remote employees you can’t keep track of every move they make, how much time they waste behind their PC’s, how many times they visit the kitchen or distract themselves with phone calls, you still have to learn to trust them. When you hire an employee to do remote work, you have to find out how responsible, single-minded, qualified and able to set his priorities right the person is. Experienced top managers will easily spot a slacker or add a hard-working expert to their team.

Sixth advice: Set deadlines

When giving a task to an employee, it is vital to set a deadline and warn them about the consequences of failing to meet the terms of turning their work in. Should you fail to set up deadlines, a worker will start getting lazier and pursue his own interests instead of attending to the tasks at hand. As a result, the work will be done in the last minute and rather sloppily.

Seventh advice: Good attitude

Unfortunately, it’s rather hard to find a job where you will be appreciated, respected and your opinion listened to. That is why nowadays a good attitude towards employees is worth its value in gold. Many people exchange their office for remote work because they are tired of shameless exploitation from their employers and the squabbling collective that feels more like a nest of vipers. CEOs who employ a staff of remote workers, have to try treating them with respect. Ask them how their day was, is everything OK in their families, what kind of weather their countries and cities of residence are having. It is important not to make these talks too intrusive or bordering on familiarity.

Friends, we hope that you find these tips useful for working with remote employees and will help you build long-lasting and productive relationships with them. Remember that you are responsible for how well the working process is organized in your company. Only the most experienced, talented, single-minded and progressive employers will take their businesses to the top.

TOP 5 Tools for Delivery Service Management 2022

A rising number of systems and applications on the market are helping distributors, warehouses, retailers and other companies optimize the daily delivery of products to the end consumer.

Use of cloud technology gives access to real-time analytics and other critical information to interact with all team members, partners and customers around the world.

So what is the best software solution on the market today? We found 5 excellent delivery service tools for you for 2022.

1. Shifton

Do you want to manage your courier business online with cloud-based software? The main benefit of Shifton’s automated service is the ability to fully automate your company’s key work processes.

This software is perfect for managing a delivery service because it allows you to forget about manually scheduling and timekeeping your dispatchers and couriers.

Shifton is an excellent, intuitive and easy-to-manage delivery task management tool with many useful modules. Multiple shift templates allow you to create the most suitable work schedule for your employees.

Also, you can create new projects in one click and add the required number of employees to the shift. In addition, using a simple mobile app, couriers can easily process and analyze their orders, as well as independently exchange shifts.

Shifton’s cloud-based solution includes many useful utilities for the delivery service, such as a real-time web dashboard for dispatchers, employee location tracking, and automatic SMS notifications.

2. Deliforce

Deliforce’s cloud-based tracking and delivery management solution is used by organizations of all sizes in industries such as manufacturing, retail, and pharmacy. This software allows users to assign deadline-driven tasks to couriers.

Deliforce provides delivery managers with a convenient dashboard to view statistics on completed, deferred and current tasks. They also have access to a route optimization feature and employee reports.

Couriers are notified about new tasks together with the customer’s contact data and have the possibility to collect delivery proofs, such as customers’ photos or their electronic signatures.

Delivery notifications are all sent to the customer with a phone call or SMS. The client also has the ability to track the location of the courier in real time.

3. RoadWarrior Flex

Wonderful software for anyone seeking to economize time on the road. RoadWarrior Flex is an intuitive tool for planning optimal routes.

This service is successfully used by dispatchers to create, optimize, and share routes with drivers.

Dispatchers can track progress and update routes whenever needed. All drivers are free to download the RoadWarrior app on Android and iOS smartphones and log in using their Flex credentials.

4. Zippykind

Zippykind software is a longtime favorite among American couriers, customers and delivery service owners.

Drivers enjoy the ability to use the Android and Apple mobile app for immediate delivery messages to customers and dispatchers.

Dispatchers can track a driver’s location at every stage of a delivery. In addition, Zippykind has many other useful features and a free demo.

5. Express Pak

This is an entire computer system that includes order assignment software, a courier rating scale, billing modules, order costing, and employee timekeeping.

Express Pak offerings include logistics and shipping management software, customer delivery management, and a 3PL aggregator. All of these solutions were highly praised by customers.

All delivery services need software to help track couriers’ actions in real time and allow dispatchers to see where drivers are going and whether they are on known routes.

Choosing the right delivery service management software will solve all your problems with dispatchers, couriers, drivers, and delivery service fulfillment.

Providing exceptional customer service is essential for business success. Whether you’re managing a small business or an enterprise, having the right customer service software can significantly improve response times, customer satisfaction, and team efficiency.

With a variety of customer support tools available, businesses can choose solutions tailored to their needs — live chat platforms, ticketing systems, knowledge bases, social media support, and automation tools. The right choice depends on your support strategy, team size, and integration requirements.

This guide explores the 25 best customer service software tools that help businesses provide efficient, scalable, and high-quality customer support.

What Is Customer Service Software?

Customer service software is a digital solution that helps businesses manage, track, and enhance customer interactions across different communication channels. It streamlines support workflows, allowing teams to respond to inquiries, resolve issues, and maintain long-term customer relationships efficiently.

Core Functions of Customer Service Software:

• Centralized support management – Organizes customer queries across multiple channels.
• Automated workflows – Reduces response times with AI and automation.
• Collaboration tools – Enable agents to work together efficiently.
• Analytics and reporting – Tracks customer interactions and agent performance.
• Integration with CRM & other tools – Connects support with sales, marketing, and operations.

The best customer support software ensures smooth communication, faster resolutions, and improved customer satisfaction.

The Different Types of Customer Service Software

Businesses use different types of customer service solutions based on their needs. Here are the most common categories:

Help Desk Software

Manages customer inquiries using ticketing systems that allow support teams to track and resolve issues efficiently. Examples include Zendesk, Freshdesk, and HappyFox.

Live Chat & Chatbot Software

Provides real-time customer support via live chat or AI-powered chatbots. Examples include LiveAgent, Intercom, and Olark.

CRM-Based Support Software

Combines customer relationship management (CRM) tools with support features to track interactions and provide personalized service. Examples include HubSpot, Salesforce Service Cloud, and Zoho Desk.

Social Media Support Tools

Allows businesses to monitor and respond to customer inquiries on social media platforms. Examples include Sprout Social and Chatwoot.

Self-Service & Knowledge Base Software

Enables businesses to create online knowledge bases, FAQs, and community forums for customers to find answers independently. Examples include HelpDocs and Bettermode.

Using the right mix of customer service tools helps businesses deliver efficient, omnichannel support while reducing operational costs.

Comparison Chart of the Top Customer Service Software Solutions

Choosing the right customer service software depends on various factors such as features, pricing, integrations, and support capabilities. Below is a comparison table highlighting the top customer service tools based on their key features and suitability for different business needs.

This comparison provides insights into key features, pricing models, and integrations, helping businesses pick the best customer service software for their needs.

Top 25 Customer Service Tools & Their Review

1. Shifton – Best Shift Schedule Software

Shifton is a powerful workforce scheduling tool designed to help businesses automate shift planning and workforce management. It is ideal for companies that need to efficiently schedule employees across multiple locations.

Key Features:

• Automated shift scheduling and time tracking
• Employee self-service options for shift swaps and availability updates
• Mobile accessibility for real-time updates and notifications
• Compliance tracking for labor law adherence

Best for: Companies with rotating shifts, call centers, retail businesses, and remote teams that need flexible scheduling solutions.

Pricing: Custom pricing based on business size and needs.

2. LiveAgent – Best for Live Chat

LiveAgent provides real-time chat and ticketing solutions that help businesses manage customer interactions across multiple platforms.

Key Features:

• Omnichannel support, including live chat, email, and social media
• Ticketing automation for faster issue resolution
• CRM integration for customer history tracking
• Customizable chat widgets for websites

Best for: Small and medium-sized businesses looking for a cost-effective live chat and ticketing system.

Pricing: Starts at $15 per agent/month.

3. Freshdesk – Best for Support Teams

Freshdesk offers AI-powered automation and multi-channel support for customer service teams.

Key Features:

• AI-driven chatbots and automation
• SLA management for efficient response tracking
• Multi-channel support including chat, email, and phone
• Self-service portal with knowledge base tools

Best for: Businesses needing a scalable, user-friendly customer support solution.

Pricing: Free plan available, paid plans start at $15 per agent/month.

4. Connect Wise Control – Best for Remote Support

ConnectWise Control is a remote desktop and IT support software that allows businesses to provide assistance to customers remotely.

Key Features:

• Secure remote access for troubleshooting
• Session recording for quality control
• Integration with Zendesk, Salesforce, and ticketing platforms
• Custom branding for a personalized customer experience

Best for: IT service providers, tech support teams, and remote troubleshooting.

Pricing: Starts at $24 per month.

5. Service Hub – Best for CRM-Based Customer Support

Service Hub, a customer service solution from HubSpot, helps businesses integrate CRM-based support tools to streamline interactions with customers and improve service quality.

Key Features:

• Ticketing automation for better case management
• Customer feedback surveys to track satisfaction levels
• Self-service knowledge base for quick issue resolution
• Integration with the HubSpot CRM ecosystem

Best for: Businesses using HubSpot for sales and marketing who need a seamless customer service integration.

Pricing: Free plan available; paid plans start at $45 per month.

6. Intercom – Best for Customer Service Teams

Intercom is a customer messaging platform that allows businesses to provide personalized, automated customer support through chat and email.

Key Features:

• AI-powered chatbots for automated responses
• Customer segmentation for targeted messaging
• Live chat, email, and in-app messaging support
• Integrations with Shopify, Mailchimp, and Salesforce

Best for: Companies that want to combine automated and human-powered support to enhance customer engagement.

Pricing: Starts at $74 per month.

7. Zendesk – Best for Enterprise Customer Service

Zendesk is a comprehensive customer service platform designed for large-scale enterprises that need advanced customer support tools.

Key Features:

• AI-powered automation for ticket management
• Omnichannel support, including email, chat, and social media
• Advanced reporting and analytics to track customer interactions
• 1,000+ integrations with popular business tools

Best for: Enterprises and large customer service teams needing a scalable, feature-rich support solution.

Pricing: Starts at $49 per agent/month.

8. Jira Service Management – Best for Internal Customer Support

Jira Service Management, part of Atlassian’s suite, is a help desk platform tailored for internal support teams like IT departments and HR teams.

Key Features:

• IT service management (ITSM) capabilities
• Incident and change management tools
• Asset tracking and reporting
• Integration with Atlassian products like Jira and Confluence

Best for: Companies needing an internal help desk solution for IT support and service requests.

Pricing: Starts at $20 per agent/month.

9. Front – Best for Customer Service Email Management

Front is a collaborative email management tool that helps customer service teams organize and respond to customer emails efficiently.

Key Features:

• Shared inbox for team collaboration
• Workflow automation for ticket management
• Email analytics to track response times and resolution rates
• Integrations with Gmail, Slack, and Asana

Best for: Teams handling high email volumes that need a shared inbox solution.

Pricing: Starts at $19 per agent/month.

10. Aircall – Best for Call Center Customer Support

Aircall is a cloud-based call center software that helps customer service teams manage phone support more efficiently.

Key Features:

• VoIP phone system with call routing and forwarding
• Call analytics to track agent performance
• CRM and help desk integrations
• Customizable IVR (interactive voice response) menus

Best for: Businesses that provide phone-based customer support.

Pricing: Starts at $30 per user/month.

11. HelpDocs – Best for Customer Service Knowledge Base

HelpDocs is a self-service knowledge base software that allows businesses to create FAQ sections and documentation for customers.

Key Features:

• SEO-friendly knowledge base
• AI-powered search functionality
• Multilingual support for global customers
• Integration with Slack and Zapier

Best for: Companies that want to offer self-service support to reduce support ticket volume.

Pricing: Starts at $39 per month.

12. Gorgias – Best for eCommerce Customer Service

Gorgias is a customer support platform built for eCommerce businesses, helping them manage customer inquiries across multiple channels.

Key Features:

• Deep integration with Shopify, BigCommerce, and Magento
• Automated responses to common inquiries
• Live chat, social media, and email support
• Revenue tracking from customer support interactions

Best for: Ecommerce brands looking to automate and streamline their customer service operations.

Pricing: Starts at $10 per month.

13. Olark – Best for Live Chat Customer Support

Olark provides real-time customer support through live chat, allowing businesses to interact with customers instantly.

Key Features:

• Customizable live chat widgets
• Automated chat responses and triggers
• CRM and eCommerce integrations
• Detailed chat analytics and reporting

Best for: Businesses that rely on instant customer engagement through live chat.

Pricing: Starts at $29 per month.

14. Sprout Social – Best for Social Media Customer Service

Sprout Social is a social media management tool that enables businesses to monitor and respond to customer messages on social platforms.

Key Features:

• Social listening and engagement tracking
• AI-driven customer sentiment analysis
• Multi-platform messaging and response management
• Scheduling and automation for social media posts

Best for: Brands and enterprises managing high volumes of social media customer interactions.

Pricing: Starts at $89 per month.

15. Chatbot – Best for Automated Customer Service Support

Chatbot is an AI-powered tool that provides automated responses to customer inquiries through websites, social media, and chat apps.

Key Features:

• Conversational AI for real-time customer interactions
• Pre-built chat templates for quick deployment
• Integration with website chat, Facebook Messenger, and WhatsApp
• Analytics and reporting on chatbot performance

Best for: Businesses looking to reduce customer wait times with AI-driven automation.

Pricing: Custom pricing based on usage.

16. HubSpot – Best for CRM-Based Customer Support

HubSpot provides a CRM-integrated customer support solution, helping businesses manage customer inquiries and improve relationships.

Key Features:

• Unified customer support and sales tracking
• Live chat and chatbot automation
• Customizable help desk and ticketing system
• Seamless integration with HubSpot CRM

Best for: Businesses using HubSpot for sales and customer management.

Pricing: Free plan available; paid plans start at $50 per month.

17. Bettermode – Best for Customer Self-Service

Bettermode is a community-driven customer support tool that enables businesses to build self-service portals and customer forums.

Key Features:

• Customizable community platform for peer-to-peer support
• SEO-optimized knowledge base
• Gamification and rewards for community participation
• Integration with API, CRM, and help desk solutions

Best for: Businesses that want to reduce ticket volume by offering a self-service option.

Pricing: Custom pricing based on business needs.

18. Hiver – Best for Small Business Customer Service

Hiver is a help desk solution built directly into Gmail, allowing businesses to manage customer support emails efficiently.

Key Features:

• Shared inbox for team collaboration
• Email ticketing and tracking
• Automated workflows to assign and escalate tickets
• Analytics to monitor response times and agent performance

Best for: Small businesses and teams that want to manage customer emails directly from Gmail.

Pricing: Starts at $15 per user/month.

19. HappyFox – Best for Help Desk Management

HappyFox provides a full-featured help desk and ticketing system that simplifies customer service operations.

Key Features:

• AI-powered automation for ticket categorization
• Omnichannel support (email, chat, social media, phone)
• Internal knowledge base for agent collaboration
• SLA tracking and reporting

Best for: Businesses needing an all-in-one help desk and customer service platform.

Pricing: Starts at $29 per agent/month.

20. SupportBee – Best for Customer Service Portals

SupportBee is a simple customer service tool designed to help teams collaborate on support requests efficiently.

Key Features:

• Shared inbox for managing customer emails
• Internal notes and discussions for better teamwork
• Simple ticketing system without complex automation
• Integration with Trello, Slack, and other business tools

Best for: Small and medium-sized businesses that prefer a lightweight, easy-to-use help desk solution.

Pricing: Starts at $13 per user/month.

21. SimpleTexting – Best for SMS Customer Support

SimpleTexting provides businesses with a platform for sending and receiving SMS messages to improve customer engagement.

Key Features:

• Bulk SMS messaging for promotions and support
• Two-way texting for direct customer communication
• Automated text responses
• Integration with Zapier and eCommerce platforms

Best for: Retailers, service businesses, and appointment-based companies.

Pricing: Starts at $29 per month.

22. Chatwoot – Best Open-Source Customer Service Software

Chatwoot is a self-hosted, open-source customer support tool that allows businesses to customize their customer service experience.

Key Features:

• Multi-channel inbox for email, live chat, and social media
• Custom branding and UI customization
• Chatbots and AI automation
• API for integration with existing business tools

Best for: Businesses that want full control over their customer service software.

Pricing: Free and paid plans available.

23. Zoho Desk – Best for Agent Workflows

Zoho Desk is a feature-rich customer service platform that enhances team collaboration and support automation.

Key Features:

• AI-powered chatbot for automated responses
• Workflow automation for ticket assignments
• Multi-channel support (email, chat, phone, social media)
• Integration with the Zoho ecosystem

Best for: Businesses looking for AI-enhanced customer support workflows.

Pricing: Starts at $14 per agent/month.

24. Help Scout – Best Overall Customer Service Software

Help Scout is a simple yet powerful customer service platform designed for businesses that need an efficient help desk without complexity.

Key Features:

• Shared inbox for team-based email support
• Live chat and knowledge base integration
• Customizable workflows for ticket automation
• Analytics dashboard to measure support performance

Best for: Companies that need an intuitive and easy-to-use customer service solution.

Pricing: Starts at $20 per user/month.

25. Salesforce Service Cloud – Best for Enterprise Customer Support

Salesforce Service Cloud is an enterprise-grade customer service solution that integrates with the entire Salesforce ecosystem.

Key Features:

• AI-powered automation and chatbots
• Omnichannel customer support management
• Advanced analytics and reporting
• Seamless CRM integration for personalized customer service

Best for: Enterprises that require a high-end, customizable customer support solution.

Pricing: Starts at $25 per agent/month.

Benefits of Customer Service Software

Using customer service software offers numerous benefits that enhance both business efficiency and customer satisfaction.

1. Increased Customer Retention

Fast, effective customer support builds trust and keeps customers coming back. Reliable service software ensures customers receive quick and helpful responses.

2. Lower Operational Costs

Automation reduces the need for large support teams by handling routine inquiries, ticketing, and chatbot responses, saving businesses money.

3. Enhanced Efficiency and Collaboration

Customer service software helps teams streamline their workflows, reducing response times and eliminating confusion caused by email overload or scattered communication.

4. Valuable Analytics and Insights

Performance tracking tools measure response times, customer satisfaction, and agent productivity, allowing businesses to optimize their support strategies.

5. Increased Productivity

Automation features, ticketing systems, and self-service options allow support teams to focus on complex customer needs instead of repetitive tasks.

Types of Customer Service Software

Different businesses require different customer service solutions to handle inquiries efficiently. Here are the main types of customer service software that companies use to enhance their support operations.

Real-Time Assistance

Real-time assistance tools allow businesses to provide instant customer support via live chat, voice calls, or chatbots. These tools improve response times and customer engagement by addressing issues as they arise.

Key Features:

• Live chat functionality for immediate responses.
• AI-powered chatbots for automated replies.
• Co-browsing and screen sharing for technical support.

Best for: Businesses that need instant communication channels for real-time customer interactions.

Help Desk Platforms

Help desk platforms organize customer inquiries into tickets, making it easier for support teams to track, prioritize, and resolve issues efficiently.

Key Features:

• Ticket management system for tracking inquiries.
• Workflow automation for ticket assignments.
• Collaboration tools for multi-agent support.

Best for: Companies handling high volumes of customer inquiries that need an efficient ticketing system.

Knowledge Base Software

A knowledge base allows customers to find answers independently, reducing support team workload. This software provides a self-service portal with FAQs, tutorials, and troubleshooting guides.

Key Features:

• Searchable FAQ section for quick information retrieval.
• Multilingual support for global customer bases.
• Content analytics to track popular help topics.

Best for: Businesses aiming to reduce support tickets by empowering customers with self-service resources.

Social Media Management Tools

Social media platforms have become critical for customer support. Social media management tools allow businesses to track mentions, respond to customer messages, and analyze engagement metrics.

Key Features:

• Unified inbox for managing messages across multiple social platforms.
• Automated sentiment analysis to gauge customer emotions.
• Post scheduling and performance tracking.

Best for: Businesses with a strong social media presence that need real-time monitoring and engagement tools.

Choosing the Right Customer Service Software for Business

Selecting the right customer service software depends on business size, industry, and customer needs. Here are key factors to consider:

1. Business Goals – Identify if you need a help desk, live chat, CRM, or multi-channel support tool.
2. Integration Capabilities – Ensure the software integrates with CRM, email, and project management tools.
3. Scalability – Choose software that can grow with your business.
4. Automation & AI Features – Look for chatbots, ticket automation, and self-service options to streamline support.
5. Pricing & ROI – Evaluate if the features justify the cost for your business model.

Integrating Customer Service Software with Other Tools

For maximum efficiency, customer service software should integrate seamlessly with:

• CRM Systems (e.g., Salesforce, HubSpot) – Sync customer data for personalized service.
• Project Management Tools (e.g., Asana, Trello) – Assign tasks and track progress.
• Live Chat & Chatbots (e.g., Intercom, Chatbot) – Automate and enhance customer interactions.
• Social Media Platforms (e.g., Sprout Social, Chatwoot) – Manage customer engagement across social channels.

The Future of Customer Service Software

Customer service software is evolving rapidly with new trends shaping the industry.

Key Trends to Watch:

1. AI-powered automation – Chatbots and voice assistants are improving self-service experiences.
2. Predictive Analytics – AI-driven insights will anticipate customer needs before they arise.
3. Omnichannel Support – Businesses will unify email, chat, phone, and social media interactions into a seamless experience.
4. Increased Personalization – Machine learning will enable hyper-personalized support.
5. Remote Support & Virtual Assistants – Businesses will continue investing in remote customer service teams.

Final Thoughts – Short Summary

The right customer service software can significantly impact customer satisfaction, retention, and team efficiency. Here are six key takeaways:

• Choose the right tool based on your business size and support strategy.
• Invest in automation to reduce response times and improve efficiency.
• Ensure integration with CRM, social media, and other tools.
• Use self-service options like knowledge bases and chatbots to cut down on support tickets.
• Track key metrics to optimize customer service performance.
• Stay ahead of trends by adopting AI and predictive analytics for smarter customer interactions.

UPD Article March 3, 2025

It seems that nowadays, more people suffer from a sense of a lack of time, falling into a trap of panic and procrastination. The chance of getting back on track gets smaller with each passing deadline. Important things get delayed, while tasks with no significant long-term gain become a top priority. For example, you start cleaning your house while ignoring a week-old assignment.

As a result, people feel that they don’t have a lack of time. They become afraid to lose control of time-constrained projects and are unable to come up with plans for their future. They try to convince themselves that there is no time to finish all of the assignments even if there is a solid number of working hours, which negatively affects productivity. There are a few ways to get rid of the uneasy feeling:

Sort out your priorities to avoid time constraints

People who constantly feel that they have no time to do anything are very good at ignoring meaningful everyday things, such as relationships, exercise or reading. Doing small tasks seems more important to them while the list of important things keeps getting ignored. We advise that instead of complaining, you actually state what is and what is not a priority for you, so when the next time you want to say, “I don’t have time for sports try saying”, “Doing sports is not my priority”. Perhaps you spend too much time doing one work, while other things can be completely crossed off your activity list.

Try working on complex tasks when you are most productive

Constantly thinking about deadlines is the best way to kill any productivity you have. These thoughts keep ringing in your head even when you are trying to work. This results in many mistakes and yet another deadline delay. Don’t wait and think about whether or not you will be able to finish the job on time. What you have to do is ask yourself «What is the best time for me to take on the task and give it all I have?”

For example, if you are more productive in the afternoon, it’s a good place to start that important assignment you have with no time constraints. We also recommend that you work as much as you can before the weekend begins. That way you will get rid of unnecessary stress, get a good rest and will be ready for the next working week.

Don’t be afraid to be generous with your time

The feeling of chronic time deficit can cause a person to count every second of their life: how many minutes they spend in line, in traffic while driving to work, at their doctor’s office. Psychologists advise being generous with time. Soon, you will see that you have plenty of it on your hands.

Of course, we can’t control everything, but how we react to it is our responsibility

You should track employee hours to ensure your employees are paid for all their hours and billed accurately for projects. Getting it right shie­lds you from payroll hassles and ensures your compliance­. Each company has its own approach. So, we at Shifton are on a mission to share our insights on the significance­ of monitoring hours and the most effective­ methods to go about it. Stay tuned — it’s beneficial for any business!

Why You Should Track Employee Hours

Working on employee time management helps you understand how your team spends their hours, boosting productivity, improving project planning, and managing costs effectively. Here is why:

• Nailing Payroll: Accurate payroll is essential for businesses with hourly employees. Tracking hours ensures that everyone gets paid for their work and helps prevent time theft and payroll errors. Integrating automated time tracking with your payroll system simplifies the process and minimizes timesheet mistakes.
• Staying Compliant: Staying on the right side of the law means following regulations like the Fair Labor Standards Act, which requires employee tracking time. It’s all about counting their daily and weekly hours and wages to ensure you’re playing right.
• Perfecting Project Planning: When you track employee hours, you understand how long tasks take, which is invaluable for planning projects accurately. It’s a win-win for both bosses and the team.
• Benefitting Everyone: Tracking hours helps your team manage their time better. When tracking is automated, less time is spent filling out sheets, and more time is spent doing work.
• Being a Superb Manager: If you don’t track employee hours, you might check on everything too much. But with a timesheet tracker, you have enough data to see what needs fixing and build trust with your team.

5 Simple Methods to Track Employee Hours

Now that you understand why call center time tracking is a big deal and its relevance to any business, let’s check out the five most common ways to do it. Let’s get started:

1. Tracking Hours Manually

If you’re new to tracking time, the simplest way to start is the old-fashioned way. Get your team to fix the time when they start and finish. But be warned: adding up hours by hand can be a bit of a chore, and mistakes are bound to happen.

2. Using Paper Timesheets

Paper timesheets are a step up from jotting things down on paper. Instead, you fill in hours on a spreadsheet like Excel or Google Sheets. Thanks to the magic of formulas, it’s easier to add up the total hours. This method works well for small teams where you don’t want to spend too much time on it.

3. Work Timesheet Apps

Time tracking software monitors employee hours on salary, hourly, or contract. It works on computers and phones and even plugs into work timesheet apps, making it super easy to manage time.

Such applications assist in monitoring chargeable­ and non-chargeable time, which is fantastic for maintaining e­fficiency and oversee­ing financial plans. There are loads of options for time-keeping hotels, restaurants, medical centers, call centers, real estate time-tracking software, and any other businesses. Amazing!

4. Time Clocks

A punch clock is a simple solution for businesses where everyone’s mostly in one or two spots. Employees punch in and out, which is handy for places like factories where they’re not always on computers or phones.

Setting up a time clock costs a bit upfront, but it’s a one-time thing that makes tracking hours a breeze.

5. GPS Check-In

A regular tracking hours app might not do the trick if your team is always on the go. That’s where GPS tracking comes in. With GPS apps, you can see exactly where your crew is. And it’s not just for paying them — it can also help determine other bonuses based on their performance. Are you interested? Let’s look at it closer!

How Employee GPS Tracking Works

Employee GPS tracking is all about using GPS technology to track employee hours as they go about their workday. It is convenient for businesses with folks on the move, like delivery services or field technicians. In agriculture, prope­rty management, logistics, delivery, or construction, timesheet software amplifies productivity, completes tasks effectively, and ensures safety.

Big names like UPS use this tech to make their delivery routes slicker, while utility companies send out their repair crews faster. Automating time monitoring makes things run smoother and keeps the team safe.

Here’s how it works: Employees carry GPS-enabled gadgets, such as smartphones or special trackers. These gadgets send location data to a central system, which allows managers to monitor where everyone is in real time, spot trends in the data, and tweak operations as needed.

Here’s a Final Thought to Consider

It’s essential to keep track of how much your team works. It helps you make smart business decisions, like ensuring everyone’s doing their best, following the rules, and getting paid right. GPS apps are a popular choice for keeping track. They’re easy to use, especially on phones, and they don’t cost much. They also come with cool features like showing where your team is in real-time and making reports.

Look for a simple app like Shifton to get everyone on board. We offer:

• Complete route mapping showing where your team’s been during their shift, with all the timestamps.
• Stats on how your team’s moving around for some detailed insights.

Are you feeling nervous about setting it all up? No worries! When you partner up with us, we’ve got your back every step of the way. We take full responsibility for ensuring everything’s up and running smoothly. Our customer support team is always here to lend a hand, whether through online resources, a quick call, or an email chat. With Shifton, you can easily track employee hours and boost your team’s effectiveness!

If you’ve made it this far in the article, it’s your turn to give our offer a shot!

Whether you work from home or from an office, you may have a hard time staying focused on work assignments. At home, Netflix’s new offers or a long nap can throw your whole schedule out the window. A desk job has its own distractions, with kitchen banter and excessive use of social networks. Today, we will help you focus on tasks.

Improve concentration by starting your day with a plan

Before you even get to work, you have to come up with a list of things you want to complete by the end of the day. By keeping track of tasks, you ensure that you will stick to the schedule. Psychologists claim that in some cases, the brain requires a sizable amount of energy to process large volumes of information. This is why some people find it difficult to work on big projects. We recommend splitting huge tasks into several smaller assignments. That way it will be easier for you to see them through. For example, if you have a big document that you have to edit, don’t try to process all of it at once. Instead, divide the text into several segments.

A good breakfast keeps you focused

Having a proper breakfast is vital for your performance. As recent studies have shown, it boosts metabolism and improves focus. Keep in mind that you can’t stuff yourself with whatever you want. We recommend that you make an omelet with greens and berries or have some fruits/oats with milk. You can also make breakfast out of Greek yogurt, bananas and walnuts. All of these products contain protein that keeps the body energized through the day.

Get rid of all unnecessary apps

If you can’t help but spend your work days binging on social media apps and websites, shut them down. Do that by installing website and app blockers on your computer and smartphone. AppBlock, for example, restricts access to social media apps, including Facebook and Twitter. You can get back to them during the break or when you get home. The time Stats plugin for Google Chrome shows how much time people spend on various websites. This way you know the exact amount of time that is wasted on social media.

Improve concentration by taking short breaks

It’s not necessary to arrive at work before your shift begins or skip lunchtime. It’s best to work a number of hours with full dedication and take small breaks between them. Try isolating yourself from all of the ambient noises. Earbuds are sufficient in most cases. If you are not comfortable with working in complete silence, we suggest that you search for music that stimulates focus.

All of these tips are equally important. Creating a plan, eating healthy, and isolating yourself from distractions are crucial to improving your focus.

More and more people find themselves overwhelmed by a number of things they have to do. Their phones keep getting work alerts, the mailbox is filled with bills every month, while friends and relatives can unexpectedly ask for help. This clutter can get to even the best of us. Thankfully, there are tips that allow anyone make time for everything.

Punctual people wake up when they are supposed to

There aren’t a lot of people who love to wake up early. Most of them prefer to snooze for those extra five minutes or “accidentally” turn off the alarm. Half an hour or an hour later they have to make a mad dash to work. This problem is fairly easy to solve — put the alarm out of your reach. That way, you will have to get up to turn it off, and once you do there is a smaller chance of you going back to sleep.

Plan breakfast at dinner

Studies show that the morning is the busiest part of the day. Punctual people prepare for it in the evening: pack their lunch, place keys, phone, and wallet where they are supposed to be. It’s also a good idea to prepare and iron clothes for the next day.

Pack everything you need in advance

It is very easy to get forgetful and absent-minded when there are so many things going on. Perhaps you have to frequently come back to work for your phone charger or find it hard to find your keys in the backpack. In order to save time, make sure that everything is placed where it should be before you leave.

Don’t try to «do one more thing» before your workday is over

People who wisely manage their time will never try to get one more thing done before they leave work. You might up wasting a lot more time than originally intended. For example, responding to an email can easily turn into processing dozens of them.

Punctuality tips: Value your free time

People who are always in a hurry find waiting or having nothing to do difficult to handle. They subconsciously try to maintain themselves in a constant state of movement. Because of this, for example, they go to great lengths to wait in line. Instead of worrying yourself silly it is better to get started on some small thing you postponed for a long time. For example, getting started on a book you wanted to read months ago.

By sticking to this advice you will see how much time they save you just within a couple of days.

Achieving operational efficiency is crucial for businesses looking to stay competitive and maximize performance. Business process optimization focuses on identifying inefficiencies, reducing costs, and improving workflow productivity. By implementing process optimization strategies, companies can enhance operational performance, increase profitability, and streamline daily tasks.

This guide provides a step-by-step framework to help businesses optimize operations, reduce bottlenecks, and implement process improvements effectively. Learn real-world examples of successful business optimization strategies and discover the tools that can help optimize business processes for long-term success.

What is Process Optimization?

Process optimization refers to improving workflows, reducing waste, and increasing efficiency in business operations. It involves analyzing existing processes, identifying inefficiencies, and implementing changes that lead to better performance, lower costs, and improved customer satisfaction.

Key Aspects of Process Optimization:

• Identifying bottlenecks that slow down workflows.
• Reducing unnecessary steps in operational processes.
• Automating repetitive tasks to improve efficiency.
• Enhancing quality control to minimize errors.
• Optimizing resources to maximize productivity.

Companies that focus on process optimization can improve business performance, increase profitability, and create a more agile operational structure.

Key Elements of Business Operations

Successful business operations depend on several core elements. Optimizing these components ensures higher efficiency, reduced costs, and improved productivity. The four key elements of business process optimization are:

1. People

Employees are the foundation of any business optimization strategy. Their skills, efficiency, and engagement directly impact business performance optimization. To optimize operations, companies should:

• Provide ongoing training to enhance employee capabilities.
• Encourage collaboration to streamline workflows.
• Improve communication to reduce errors and inefficiencies.
• Use workforce management tools to ensure proper task allocation.

2. Process

A business is only as efficient as its processes. Optimizing work processes ensures consistency, speed, and quality across all departments. Businesses can improve their processes by:

• Mapping out current workflows to identify inefficiencies.
• Standardizing procedures for repeatable success.
• Removing redundant steps to optimize business performance.
• Automating repetitive tasks to improve productivity.

3. Technology

Leveraging the right technology can transform business processes and drive operations optimization. Businesses should:

• Use automation tools to reduce manual labor.
• Implement business process optimization software to track workflows.
• Adopt AI-powered analytics to monitor performance and identify improvements.
• Ensure technology integration across departments for seamless operations.

4. Location

Business location impacts supply chain management, logistics, and operational efficiency. Companies must:

• Choose strategic locations to minimize costs and maximize market reach.
• Evaluate supply chain networks for better distribution efficiency.
• Optimize workspace layouts to improve workflow efficiency.

Understanding these four elements allows businesses to optimize business operations and maintain a competitive advantage.

What is Business Process Optimization?

Business process optimization (BPO) is the practice of analyzing and improving existing workflows to increase efficiency, reduce costs, and enhance productivity. Businesses optimize their processes by eliminating inefficiencies, automating tasks, and streamlining operations.

Business process optimization services provide structured methodologies to help companies:

• Improve resource allocation and reduce waste.
• Standardize workflows for consistency.
• Enhance operational efficiency through automation.
• Optimize processes to align with business goals.

Types of Process Operations Optimization

There are different approaches to business process optimization depending on industry needs. The most common types include:

• Workflow Optimization – Enhancing internal processes to reduce bottlenecks.
• Lean Process Improvement – Eliminating unnecessary steps to improve efficiency.
• Six Sigma Methodology – Focusing on quality control and process consistency.
• Automation-Based Optimization – Using technology to streamline repetitive tasks.
• Customer-Centric Optimization – Improving service delivery to enhance customer satisfaction.

By implementing these optimization strategies, businesses can increase productivity, lower costs, and enhance operational efficiency.

The Benefits of Business Process Optimization

Implementing business process optimization leads to greater efficiency, cost savings, and higher profitability. By optimizing operations, companies can enhance productivity, customer satisfaction, and overall performance.

1. Increased Efficiency

By removing unnecessary steps and automating repetitive tasks, businesses can optimize work processes and reduce the time needed to complete them. This leads to faster decision-making, smoother workflows, and improved output.

2. Cost Reduction

Optimizing business processes helps reduce waste, lower labor costs, and minimize operational inefficiencies. Businesses that streamline their workflows spend less on unnecessary tasks and allocate resources more effectively.

3. Higher Productivity

When businesses optimize processes, employees can focus on high-value tasks rather than getting bogged down by administrative work. This results in higher productivity, better employee engagement, and improved morale.

4. Improved Customer Experience

A well-optimized business ensures that customers receive fast, reliable, and high-quality service. Streamlining workflows allows companies to respond quickly to customer needs, enhancing satisfaction and loyalty.

5. Better Compliance and Risk Management

Business process optimization ensures that companies follow industry regulations, reduce errors, and mitigate risks. Optimized workflows provide better tracking, accountability, and documentation to maintain compliance.

6. Scalability and Growth

A well-optimized business is better equipped to scale operations, expand to new markets, and adapt to industry changes. With efficient processes in place, companies can grow without experiencing operational slowdowns.

By implementing business process optimization strategies, companies can achieve higher efficiency, maximize profits, and improve overall business performance.

How to Implement Business Process Optimization at Enterprise?

Large enterprises require structured, scalable, and strategic approaches to business process optimization. Implementing business optimization solutions at scale ensures that processes remain efficient, cost-effective, and adaptable.

Boosted Productivity

Optimizing workflows eliminates redundant tasks and streamlines employee responsibilities. Businesses can:

• Automate routine operations.
• Implement workflow management software.
• Standardize business procedures for efficiency.

Decreased Costs

Process optimization helps reduce operational costs by improving resource allocation and minimizing waste. Key cost-saving techniques include:

• Eliminating unnecessary processes.
• Reducing manual labor through automation.
• Optimizing supply chain management.

Higher Profitability

When companies optimize business operations, they reduce expenses and increase efficiency, leading to higher profitability. Strategies to improve profitability include:

• Data-driven decision-making to optimize spending.
• Customer experience improvements to increase retention.
• Strategic process automation to boost productivity.

By optimizing business processes, enterprises can increase efficiency, reduce costs, and drive sustainable growth.

How to Optimize Business Processes and Improve Operations: Step-by-Step Guide

Successfully optimizing business processes requires a structured approach that includes data analysis, goal setting, process evaluation, and automation. Below is a step-by-step guide to help companies optimize business performance and enhance operational efficiency.

Step 1: Gather Analytics

Before making changes, businesses must analyze existing processes and gather key performance data. This step helps identify bottlenecks, inefficiencies, and areas for improvement.

How to Gather Analytics Effectively:

• Use process mapping tools to visualize workflows.
• Collect employee feedback to understand pain points.
• Analyze past performance data for trends and inefficiencies.
• Identify key metrics that impact productivity and cost.

By gathering analytics, businesses can pinpoint areas that require optimization and make data-driven decisions.

Step 2: Set Goals and Track KPIs

Business process optimization should be guided by clear objectives and measurable key performance indicators (KPIs).

Key Metrics to Track:

• Process completion time – Measures how long a task takes from start to finish.
• Operational costs – Tracks expenses related to inefficient workflows.
• Error rates – Identifies quality issues in business processes.
• Customer satisfaction scores – Assesses the impact of process changes on service quality.

Setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) ensures that optimization efforts lead to tangible improvements.

Step 3: Review Performance and ROI

Before implementing business process optimization tools, companies should review past performance and calculate the return on investment (ROI) of potential changes.

How to Assess ROI:

• Compare current operational costs vs. projected savings after optimization.
• Evaluate process inefficiencies based on wasted time and resources.
• Measure potential gains in productivity and output quality.

A clear understanding of ROI helps businesses prioritize process improvements with the highest impact.

Step 4: Evaluate Your Resources

Before modifying workflows, businesses must assess existing resources to determine whether additional investments are needed.

Resource Evaluation Checklist:

• Technology & software – Are current tools sufficient for automation?
• Workforce capabilities – Does the team have the skills required for optimized processes?
• Budget considerations – Is there funding available for new process improvements?
• Infrastructure readiness – Can existing systems support new operational strategies?

By evaluating resources before process optimization, companies can avoid unnecessary disruptions and maximize efficiency.

Step 5: Organize and Prioritize

Once inefficiencies are identified, businesses must prioritize process improvements based on urgency and impact.

How to Prioritize Business Process Optimization Steps:

• Address critical bottlenecks first – Fix the most significant inefficiencies before smaller ones.
• Identify quick wins – Start with optimizations that yield immediate improvements.
• Consider cost vs. impact – Focus on high-value optimizations with strong ROI.

Organizing and prioritizing helps businesses stay focused and implement process improvements effectively.

Step 6: Audit Applications

Many businesses use outdated or inefficient software that slows down operations. Auditing existing applications ensures that companies use the best business optimization solutions for their needs.

How to Conduct an Application Audit:

• List all software tools used across departments.
• Identify redundancies – Are multiple tools performing the same function?
• Evaluate integration capabilities – Can current systems work seamlessly together?
• Assess user adoption – Are employees effectively using available tools?

An effective application audit helps businesses identify better business optimization software that can streamline workflows and reduce costs.

Step 7: Invest in the Right Tools

Selecting the right business process optimization software is crucial for automation and efficiency improvements.

Best Practices for Choosing Optimization Tools:

• Look for AI-powered automation to streamline repetitive tasks.
• Ensure compatibility with existing business systems.
• Choose user-friendly solutions to minimize employee training time.
• Evaluate scalability to support future business growth.

Investing in the right optimization business tools ensures that process improvements are sustainable and effective.

Step 8: Improve Your Existing Processes

After analyzing current workflows and identifying inefficiencies, the next step is to redesign and optimize business processes for maximum efficiency, cost savings, and productivity. Below is a structured approach to improving existing processes.

8.1 Identify the Processes That Need Optimization

Not all business processes require changes. Businesses must prioritize processes that have the highest impact on efficiency, cost, and customer experience.

How to Identify Inefficient Processes:

• Look for recurring bottlenecks – Which tasks slow down productivity?
• Analyze error rates – Where do quality issues frequently occur?
• Assess manual work – Which tasks can be automated?
• Gather employee feedback – What do staff identify as problem areas?

Once problematic workflows are identified, businesses can focus their business process optimization strategy on fixing high-impact areas first.

8.2 Map Out the Current Processes

Process mapping helps visualize every step of a workflow, making it easier to identify redundancies, delays, and inefficiencies.

Best Practices for Process Mapping:

• Use flowcharts or process visualization tools to illustrate each step.
• Identify decision points, dependencies, and handoffs between teams.
• Highlight areas where delays, errors, or unnecessary steps occur.

By documenting business processes, companies gain clear insights into where improvements can be made.

8.3 Analyze and Prioritize Improvements

Once a process is mapped, businesses should analyze which steps should be optimized, automated, or eliminated.

Key Factors to Consider:

• Time consumption – Which steps take the longest to complete?
• Cost impact – Which inefficiencies increase operational expenses?
• Customer experience – Which process improvements will enhance service quality?

Prioritizing high-impact optimizations ensures that companies get the best ROI from process optimization efforts.

8.4 Redesign the Processes

The goal of business process optimization is to create simpler, faster, and more cost-effective workflows. Businesses should:

• Remove unnecessary steps that add no value.
• Reduce manual interventions by automating repetitive tasks.
• Standardize workflows to eliminate inconsistency.
• Improve communication between departments to prevent delays.

A well-redesigned process enhances efficiency and ensures that employees follow streamlined workflows.

8.5 Automate Processes

Automation is a key driver of operations optimization. By leveraging business process optimization software, companies can minimize human error, save time, and boost productivity.

Tasks That Benefit from Automation:

• Invoice processing – Reducing manual data entry.
• Customer support – Using AI chatbots for routine inquiries.
• Supply chain management – Automating inventory tracking.
• HR and payroll – Managing employee schedules and payroll calculations.

Automating work processes frees up employee time for higher-value tasks, leading to greater efficiency and cost savings.

8.6 Test the New Processes

Before full implementation, businesses should test optimized processes to ensure they work as expected.

Steps for Effective Testing:

• Conduct a pilot run with a small group of employees.
• Gather feedback on usability and effectiveness.
• Identify any unexpected bottlenecks and make adjustments.
• Measure performance against previous workflow benchmarks.

Testing ensures that process optimization examples work in real-world scenarios before full-scale deployment.

8.7 Implement and Monitor the New Processes

Once testing is complete, businesses can roll out optimized processes across departments.

Implementation Best Practices:

• Provide employee training on the new workflow.
• Communicate process changes to all stakeholders.
• Assign accountability for monitoring performance.

Continuous monitoring ensures that process changes deliver the expected benefits and remain effective over time.

8.8 Continuously Improve

Process optimization is not a one-time event—it requires ongoing evaluation and improvement.

Continuous Improvement Strategies:

• Review process performance regularly to identify new inefficiencies.
• Encourage employee feedback to refine workflows.
• Stay updated on new technologies that can further optimize operations.

By continuously optimizing business processes, companies maintain long-term efficiency and competitiveness.

Step 9: Create Plans to Achieve Goals

Once business process optimization steps have been identified and tested, the next step is to develop a structured plan for implementing and sustaining these improvements. A well-defined plan ensures that process optimization efforts lead to long-term success and measurable results.

9.1 Implement Your Plan

To successfully implement an optimization business strategy, companies should:

• Assign clear responsibilities – Define who is accountable for each process change.
• Establish a timeline – Set deadlines for rolling out optimizations.
• Ensure stakeholder alignment – Get buy-in from employees, managers, and decision-makers.
• Provide necessary resources – Allocate budgets, tools, and technology for a smooth transition.

A structured implementation plan prevents delays, confusion, and resistance to change.

9.2 Monitor Your Plan

Tracking progress is crucial to ensure business process optimization goals are met. Companies should:

• Measure KPIs to assess if optimizations improve efficiency.
• Gather employee feedback on workflow changes.
• Compare pre- and post-optimization performance to determine effectiveness.
• Address unforeseen challenges that arise during implementation.

Regular monitoring allows businesses to fine-tune their optimization strategy for continuous improvement.

9.3 Revise Your Plan

Optimization is an ongoing process. If certain improvements don’t yield expected results, businesses should:

• Reassess workflows to identify new bottlenecks.
• Refine automation tools to increase efficiency.
• Adjust resource allocation based on real-time data.

By reviewing and adjusting their business process optimization strategy, companies ensure long-term success and adaptability.

Step 10: Manage Your Time and Be Patient

Business process optimization requires time, effort, and consistent monitoring. Companies should:

• Set realistic expectations – Not all optimizations deliver instant results.
• Allocate time for training – Employees may need time to adapt to new workflows.
• Monitor progress gradually – Measure performance over weeks or months.

Optimizing business processes is a long-term investment that yields sustained growth and efficiency over time.

Step 11: Stay Informed

To maintain business performance optimization, companies must stay updated on industry trends, technology, and best practices.

• Follow market trends – Keep an eye on new optimization strategies.
• Adopt emerging technologies – AI, automation, and analytics tools can further optimize business operations.
• Regularly attend training and workshops – Educating employees on process optimization ensures ongoing success.

By continuously improving and refining their processes, businesses can maintain a competitive advantage and long-term efficiency.

Real-World Process Optimization Examples to Learn From

Understanding business process optimization in theory is useful, but seeing how major companies have successfully implemented it provides real-world insights into its impact. Below are three well-known process optimization examples that demonstrate how businesses can streamline operations, reduce costs, and improve productivity.

1. Toyota: Lean Manufacturing (Toyota Production System)

Toyota revolutionized the manufacturing industry with the Toyota Production System (TPS), a prime example of a business process optimization strategy focused on eliminating waste, improving efficiency, and optimizing workflows.

Key Optimization Strategies Used by Toyota:

• Just-in-Time (JIT) Manufacturing – Ensures that inventory and production processes align perfectly with customer demand, reducing waste and storage costs.
• Kaizen (Continuous Improvement) – Employees at all levels participate in ongoing process improvements to enhance efficiency.
• Standardized Workflows – Every step in the production process is meticulously designed to reduce errors and optimize business performance.
• Automation with Human Oversight – Also known as Jidoka, Toyota integrates automation but ensures human supervision for quality control and process optimization.

Impact: Toyota’s business optimization efforts have resulted in higher production efficiency, reduced costs, and superior product quality, setting a global benchmark for process optimization in manufacturing.

2. General Electric: Six Sigma for Quality Control

General Electric (GE) implemented Six Sigma, a business process optimization methodology that focuses on eliminating defects, improving quality, and optimizing operations.

How GE Used Six Sigma for Business Process Optimization:

• Data-Driven Decision-Making – Used advanced analytics to optimize processes and reduce variation in manufacturing.
• DMAIC Framework (Define, Measure, Analyze, Improve, Control) – A Standardized approach to business process optimization steps ensuring continuous improvement.
• Customer-Centric Process Design – Focused on optimizing business processes based on customer feedback and satisfaction metrics.

Impact: GE saved over $12 billion within five years of Six Sigma implementation, demonstrating the power of business process optimization tools in reducing costs and increasing profitability.

3. Starbucks: Workflow Optimization in Retail Operations

Starbucks optimized its store operations and workflow efficiency to improve customer experience and increase service speed.

Key Starbucks Process Optimizations:

• Queue Management Systems – Optimized ordering and pickup workflows to reduce wait times.
• Mobile Ordering & Digital Integration – Allowed customers to pre-order via mobile apps, streamlining order processing.
• Inventory Management Optimization – Implemented real-time tracking to avoid stock shortages and reduce waste.
• Employee Training & Cross-Skilling – Ensured that staff members could handle multiple roles, improving service efficiency.

Impact: Starbucks’ operations optimization strategy led to higher sales, faster service times, and improved customer retention, proving the importance of business process optimization software in retail.

These real-world business process optimization examples highlight the benefits of streamlining operations, reducing inefficiencies, and adopting continuous improvement practices.

Benefits and Challenges of Process Optimization

While business process optimization offers significant advantages, companies often face challenges during implementation. Understanding both the benefits and obstacles helps organizations develop better optimization strategies and avoid common pitfalls.

Benefits of Process Optimization:

1. Increased Efficiency – Streamlining workflows eliminates unnecessary steps, reducing delays and boosting productivity.
2. Cost Savings – Process optimization minimizes waste, lowers operational expenses, and improves resource allocation.
3. Higher Quality Output – Businesses can maintain consistency and accuracy, leading to better products and services.
4. Improved Customer Satisfaction – Faster response times, efficient service delivery, and higher quality improve customer experiences.
5. Better Employee Productivity – Reducing repetitive tasks allows employees to focus on high-value work, increasing engagement and job satisfaction.
6. Scalability – Optimized processes make it easier for businesses to expand operations and handle higher workloads without major inefficiencies.
7. Data-Driven Decision-Making – Businesses can use analytics and performance tracking to continuously optimize business processes.

Challenges of Process Optimization:

1. Resistance to Change – Employees and managers may resist new workflows and automation tools.
   Solution: Provide training and clear communication about the benefits of optimization.
2. High Initial Costs – Investing in business process optimization software and automation tools may require significant upfront costs.
   Solution: Prioritize high-impact optimizations with the best ROI.
3. Implementation Complexity – Large-scale process changes can disrupt operations if not managed properly.
   Solution: Start with smaller process optimizations before full-scale implementation.
4. Over-Reliance on Technology – While automation improves efficiency, poor implementation can lead to system failures and data issues.
   Solution: Ensure proper integration and testing before going live.

Despite challenges, the long-term benefits of business process optimization far outweigh the obstacles. Companies that optimize business operations gain higher profitability, better efficiency, and stronger market positioning.

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Work Location Control is a powerful module of the Shifton platform that allows you to manage the location of employees and control their working time.

With this module, you can:

• Track the location of your employees in real time and ensure that they are at their workplace.
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With Work Location Control, you can easily monitor the location of your employees and manage their working time. This module is ideal for companies that require control over employees working outside the office.