24-Hour Shift Rostering Tips & Templates for Australian Businesses

Managing a 24-hour shift schedule is crucial for companies that operate all around the clock, like hospitals, security firms, transportation services, and manufacturing plants. With a 24/7 operation, the importance of well-structured shifts cannot be overstated. Poor scheduling can lead to employee burnout, operational inefficiencies, and legal compliance issues. Conversely, a robust 24-hour shift schedule ensures smooth operations, optimal productivity, and satisfied employees.

24-Hour Shift Schedules Concept

Companies operating around the clock need reliable 24-hour shift schedules to cover every hour of the day. A key aspect of such scheduling is to ensure there are no operational gaps while also balancing the well-being of employees. This involves distributing work hours among employees across different shifts, be they rotating, fixed, or split. By doing so, businesses can maintain seamless operations while giving employees the rest and work-life balance they need. Scheduling can become a major administrative challenge, especially when done manually. Without automated tools like Shifton, businesses can struggle to manage overlapping shifts, shift swapping, and labour law compliance. With advanced scheduling software, businesses can create a well-balanced 24-hour shift schedule that is both flexible and legally compliant.

What is a 24-Hour Shift Schedule

A 24-hour shift schedule refers to a work arrangement where employees work in shifts to cover a full 24 hours each day. It is common in industries like healthcare, law enforcement, emergency services, and transportation, where operations must continue non-stop. These schedules can vary greatly depending on business needs, with common shifts lasting 8, 10, or 12 hours. But how do 24-hour shifts work in practice? Employees are split into teams, with each team assigned to a shift covering part of the day. Shift schedules are typically divided into the following categories:

• Morning Shift covers the first part of the day, typically 7 AM to 3 PM.
• Evening Shift picks up after the morning shift, running from 3 PM to 11 PM.
• Night Shift, also called the «graveyard shift», covers late hours from 11 PM to 7 AM.

Key Elements of a 24-Hour Shift Schedule

The effectiveness of a 24-hour shift schedule hinges on careful planning and management. Here are a few key factors that determine its success:

1. Depending on the industry and business needs, shifts may last 8, 10, or 12 hours. While 8-hour shifts allow for a better work-life balance, 12-hour shifts reduce the number of handovers but may increase employee fatigue.
2. Ensuring employees have adequate rest between shifts is essential for avoiding burnout and ensuring sustained productivity.
3. The schedule must ensure that critical positions are covered throughout all shifts, especially during peak hours or emergencies.
4. Some schedules rotate employees through different shifts, whereas others keep employees on the same fixed shifts. The right choice depends on business needs and employee preferences.

Challenges of Implementing 24-Hour Shift Schedules

Though 24-hour shift schedules are a necessity for many businesses, they come with unique challenges. Implementing them efficiently requires consideration of employee well-being, labour laws, and operational requirements.

1. Employee Fatigue

Long hours, particularly overnight shifts, can lead to physical and mental fatigue. Without adequate rest periods, employees may experience burnout, reduced productivity, and an increased risk of errors. Night shifts, in particular, disrupt circadian rhythms, making it harder for employees to stay alert.

2. Compliance with Labour Laws

Labour laws vary from region to region, but they generally regulate maximum working hours, mandatory break periods, and overtime pay. It is essential that businesses comply with these regulations when implementing a 24-hour shift schedule, as violations can result in legal penalties and strained employer-employee relationships.

3. Communication Challenges

In a business with multiple shifts, maintaining effective communication across teams can be tricky. Employees on different shifts may have limited interaction, which can lead to misunderstandings or missed updates. Ensuring that employees are kept informed about their schedules, tasks, and any changes in company policies is critical to the smooth operation of 24/7 businesses.

4. Gaps in Coverage

Another common challenge is ensuring complete coverage of all shifts. Poorly managed schedules can leave certain hours understaffed, leading to disruptions in service. Managers must carefully plan shifts to avoid overlaps or gaps in coverage, especially during critical periods.

Types of 24-Hour Shift Schedules

There are several types of 24-hour shift schedules, each crafted to suit different business needs. Choosing the right schedule depends on factors like the number of employees, the nature of the work, and the level of coverage required.

Rotating Shifts

A rotating shift schedule allows employees to work different shifts on a recurring basis. This means that an employee might work the day shift for one week, followed by the night shift the next week. Rotating shifts are particularly useful for ensuring fairness, as they distribute undesirable shifts, like overnight work, evenly among employees. Rotating shifts also give employees the chance to experience different times of the day, which can lead to greater job satisfaction. However, they can also disrupt employees' personal lives, especially when the rotation includes night shifts.

Fixed Shifts

In a fixed-shift system, employees work the same shift every day. This could mean working only during the day, only at night, or only in the evening. Fixed shifts provide stability and consistency for employees, allowing them to plan their personal lives more easily. However, fixed night shifts can still lead to long-term health issues, as consistent nighttime work can interfere with sleep patterns.

Split Shifts

A split shift divides the workday into two separate periods, allowing employees a long break in between. For example, an employee might work from 6 AM to 10 AM and then return for a second shift from 4 PM to 8 PM. Split shifts offer flexibility but can disrupt daily routines and lead to increased travel time for employees.

Tips for Managing 24-Hour Shift Schedules

Creating and managing an effective 24-hour shift schedule requires a combination of strategy, tools, and communication. Here are some practical tips to help you manage your 24-hour schedule more effectively:

Optimise Staffing Levels

Not all hours of the day require the same number of staff. For example, hospitals may need more staff during peak hours, while a security company may require additional personnel at night. Analysing historical data on demand and workload can help you determine optimal staffing levels for each shift. But how do 24-hour shifts work in such cases? By using data-driven insights, you can avoid overstaffing during low-demand hours and understaffing during peak times, maximising operational efficiency. By evaluating staffing needs regularly, you'll ensure that the right number of employees are on hand at all times, preventing burnout while keeping operations smooth.

Ensure Adequate Rest Periods

Fatigue is a significant concern when managing 24/7 schedules. Employees who work long shifts or irregular hours are more prone to errors, accidents, and health issues. Ensure your employees have sufficient rest between shifts to maintain their health and productivity. Most labour laws stipulate mandatory rest periods between shifts. For example, many regions require at least an 11-hour break between shifts. By incorporating these rest periods into your schedule, you can prevent employee burnout and ensure compliance with labour laws.

Use Scheduling Software

Manual scheduling is not only time-consuming but also prone to errors. That's where scheduling software like Shifton comes in. With Shifton, you can automate shift creation, manage shift swapping, and ensure compliance with labour regulations. Shifton's powerful features, such as pre-made templates and shift notifications, make it easy to manage even the most complex 24-hour shift schedule. The platform's ability to optimise shift assignments based on employee preferences and qualifications also ensures a more efficient and satisfied workforce.

Communicate Clearly with Employees

In a 24/7 operation, clear communication is essential to ensure smooth transitions between shifts. Employees need to be informed of their schedules well in advance and updated about any changes. Tools like Shifton can automate communication, ensuring that employees receive real-time updates on their shifts via email or mobile notifications. Good communication not only improves scheduling efficiency but also fosters better relationships between management and employees. When employees feel informed and involved, they are more likely to be engaged and motivated at work.

Examples of 24-Hour Shift Schedules

Let's look at a few real-world examples of 24-hour shift schedules that are commonly used in various industries. These examples highlight how businesses can structure their shifts to maintain around-the-clock coverage.

Example 1: 4-On, 4-Off Schedule

In the 4-on, 4-off schedule, employees work four 12-hour shifts consecutively, followed by four days off. This schedule is particularly popular in industries that require constant staffing, such as manufacturing and emergency services. Pros:

• Allows for long rest periods between workdays.
• Provides employees with more days off, leading to better work-life balance.

Cons:

• Longer shifts can lead to fatigue, especially during night shifts.

Example 2: DuPont Schedule

The DuPont schedule is a rotating shift pattern used in industrial settings. It covers 24-hour shift schedules using four teams and follows a cycle of 12-hour shifts over four weeks. The typical cycle includes:

• 4 day shifts
• 3 days off
• 4 night shifts
• 7 days off

This setup allows employees to alternate between day and night shifts while enjoying longer periods of rest, such as the 7-day break every four weeks. Pros:

• Extended time off for recovery.
• Balance between day and night shifts.

Cons:

• Switching between day and night can be physically demanding.
• Long 12-hour shifts may cause fatigue.

Example 3: Pitman Schedule

The Pitman schedule is common in industries like healthcare, emergency services, and law enforcement. It splits the workforce into four teams working 12-hour shifts. Over two weeks, each team works:

• 2 days on
• 2 days off
• 3 days on
• 3 days off

This schedule ensures continuous coverage and allows employees to alternate between day and night shifts while maintaining a reasonable balance between work and rest. Pros:

• Balanced work-rest cycle.
• Predictable, fixed shifts.

Cons:

• Switching between day and night can disrupt sleep patterns.
• Longer shifts can result in fatigue.

24-Hour Shift Schedule Templates

Using customisable templates simplifies creating 24-hour shift schedules. Here are three practical templates that businesses can adopt and modify:

Template 1: 4-On, 4-Off Schedule

• Type: Rotating 12-hour shifts
• Shift Hours: Day (6 AM – 6 PM), Night (6 PM – 6 AM)

This template provides continuous coverage with a straightforward rotation, offering employees four days of work followed by four days off.

Template 2: DuPont Schedule

• Type: Rotating 12-hour shifts
• Shift Hours: Day (7 AM – 7 PM), Night (7 PM – 7 AM)

A more complex rotation, the DuPont schedule gives employees frequent rest periods, including a full week off every month.

Template 3: Fixed 8-Hour Shifts

• Type: Fixed shifts
• Shift Hours: Morning (7 AM – 3 PM), Afternoon (3 PM – 11 PM), Night (11 PM – 7 AM)

This template is ideal for businesses requiring continuous 24-hour coverage but preferring shorter shifts for employees, which can reduce fatigue.

Best Practices for Implementing 24-Hour Shift Schedules

Successfully implementing a 24-hour shift schedule requires careful management. Below are a few tips to ensure optimal results:

1. Conduct Regular Shift Audits

Evaluate your scheduling system regularly to ensure shifts are balanced and employees are well-rested. Check for issues like uneven workloads or excessive fatigue, and adjust accordingly.

2. Use Scheduling Software

Managing shifts manually is complicated, especially with rotating schedules. Automated scheduling tools like Shifton streamline this process, offering features like pre-made templates, compliance checks, and shift reminders. Shifton’s functionality rivals other tools at a more affordable price, making it an excellent choice for businesses.

3. Consider Employee Well-Being

Frequent night shifts or long workdays can lead to burnout. Managers should prioritise employee health by ensuring adequate rest, providing mental health resources, and maintaining open communication channels.

Conclusion

Managing a 24-hour shift schedule can be challenging, but using rotating or fixed shifts and advanced scheduling software can significantly ease the process. Whether your team follows a 24/7 schedule or another shift pattern, using tools like Shifton ensures seamless scheduling and continuous coverage. Ready to streamline your shift scheduling? Book a demo today and see how Shifton can help your business manage its workforce more efficiently.