{"id":6617,"date":"2026-03-16T13:12:57","date_gmt":"2026-03-16T11:12:57","guid":{"rendered":"https:\/\/shifton.local\/blog\/field-service-kpis-el\/"},"modified":"2026-03-16T13:12:57","modified_gmt":"2026-03-16T11:12:57","slug":"field-service-kpis-el","status":"publish","type":"post","link":"https:\/\/shifton.com\/service\/el\/blog\/field-service-kpis-el\/","title":{"rendered":"\u03a4\u03b1 12 KPI \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03c0\u03bf\u03c5 \u03c0\u03c1\u03ad\u03c0\u03b5\u03b9 \u03bd\u03b1 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03b5\u03af \u03ba\u03ac\u03b8\u03b5 \u03b4\u03b9\u03b1\u03c7\u03b5\u03b9\u03c1\u03b9\u03c3\u03c4\u03ae\u03c2 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b9\u03ce\u03bd"},"content":{"rendered":"<div style=\"font-family: 'Inter',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif; color: #1a1a2e; line-height: 1.75; max-width: 860px; margin: 0 auto;\">\n<p><!-- SEO TAGS --><\/p>\n<div style=\"display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 1.6rem;\"><span style=\"display: inline-block; background: #e8eeff; color: #2756e8; font-size: 0.78rem; font-weight: 600; padding: 5px 13px; border-radius: 6px;\">\u039b\u03bf\u03b3\u03b9\u03c3\u03bc\u03b9\u03ba\u03cc HVAC<\/span><br \/>\n<span style=\"display: inline-block; background: #e8eeff; color: #2756e8; font-size: 0.78rem; font-weight: 600; padding: 5px 13px; border-radius: 6px;\">KPI \u03c4\u03b7\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5<\/span><br \/>\n<span style=\"display: inline-block; background: #e8eeff; color: #2756e8; font-size: 0.78rem; font-weight: 600; padding: 5px 13px; border-radius: 6px;\">\u039c\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 FSM<\/span><br \/>\n<span style=\"display: inline-block; background: #e8eeff; color: #2756e8; font-size: 0.78rem; font-weight: 600; padding: 5px 13px; border-radius: 6px;\">\u0391\u03c0\u03cc\u03b4\u03bf\u03c3\u03b7 \u03a4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd<\/span><br \/>\n<span style=\"display: inline-block; background: #e8eeff; color: #2756e8; font-size: 0.78rem; font-weight: 600; padding: 5px 13px; border-radius: 6px;\">\u039b\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b5\u03c2 \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2<\/span><\/div>\n<p><!-- H1 --><\/p>\n<p style=\"font-size: 1.2rem; color: #1a1a2e; font-weight: 500; border-left: 4px solid #2756e8; padding-left: 1.2rem; margin-bottom: 2rem;\">\u039f\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03c3\u03c5\u03bb\u03bb\u03ad\u03b3\u03bf\u03c5\u03bd \u03c0\u03bf\u03bb\u03cd \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b1 \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03b1 \u03b1\u03c0\u03cc \u03cc\u03c3\u03b1 \u03b5\u03bd\u03b5\u03c1\u03b3\u03bf\u03cd\u03bd. \u03a4\u03bf \u03c0\u03c1\u03cc\u03b2\u03bb\u03b7\u03bc\u03b1 \u03b4\u03b5\u03bd \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03ad\u03bb\u03bb\u03b5\u03b9\u03c8\u03b7 \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03c9\u03bd &#8212; \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03bb\u03ac\u03b8\u03bf\u03c2 \u03ae \u03b7 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7 \u03c0\u03ac\u03c1\u03b1 \u03c0\u03bf\u03bb\u03bb\u03ce\u03bd \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03b5\u03c3\u03c4\u03b9\u03ac\u03c3\u03b5\u03c4\u03b5 \u03c3\u03b5 \u03ba\u03ac\u03c0\u03bf\u03b9\u03b1 \u03b1\u03c0\u03cc \u03b1\u03c5\u03c4\u03ad\u03c2. \u0391\u03c5\u03c4\u03cc\u03c2 \u03bf \u03bf\u03b4\u03b7\u03b3\u03cc\u03c2 \u03ba\u03b1\u03bb\u03cd\u03c0\u03c4\u03b5\u03b9 \u03b4\u03ce\u03b4\u03b5\u03ba\u03b1 KPI \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03c0\u03bf\u03c5 \u03c3\u03c5\u03bd\u03b4\u03ad\u03bf\u03bd\u03c4\u03b1\u03b9 \u03ac\u03bc\u03b5\u03c3\u03b1 \u03bc\u03b5 \u03c4\u03b7 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b9\u03ba\u03ae \u03b1\u03c0\u03cc\u03b4\u03bf\u03c3\u03b7, \u03c4\u03b7\u03bd \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03ba\u03b5\u03c1\u03b4\u03bf\u03c6\u03bf\u03c1\u03af\u03b1 \u2014 \u03bc\u03b5 \u03c4\u03cd\u03c0\u03bf\u03c5\u03c2, \u03c3\u03b7\u03bc\u03b5\u03af\u03b1 \u03b1\u03bd\u03b1\u03c6\u03bf\u03c1\u03ac\u03c2 \u03ba\u03b1\u03b9 \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ad\u03c2 \u03c3\u03c5\u03bc\u03b2\u03bf\u03c5\u03bb\u03ad\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03bf \u03c4\u03b9 \u03c0\u03c1\u03ad\u03c0\u03b5\u03b9 \u03bd\u03b1 \u03ba\u03ac\u03bd\u03b5\u03c4\u03b5 \u03cc\u03c4\u03b1\u03bd \u03ba\u03ac\u03b8\u03b5 \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc\u03c2 \u03ba\u03b9\u03bd\u03b5\u03af\u03c4\u03b1\u03b9 \u03bc\u03b5 \u03bb\u03ac\u03b8\u03bf\u03c2 \u03c4\u03c1\u03cc\u03c0\u03bf.<\/p>\n<p><!-- INTRO + FIRST INTERNAL LINK --><\/p>\n<p style=\"font-size: 1.05rem; color: #2d2d45; margin: 0 0 1.2rem;\">\u0395\u03af\u03c4\u03b5 \u03b4\u03b9\u03b1\u03c7\u03b5\u03b9\u03c1\u03af\u03b6\u03b5\u03c3\u03c4\u03b5 \u03c0\u03ad\u03bd\u03c4\u03b5 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd\u03c2 \u03b5\u03af\u03c4\u03b5 \u03c0\u03b5\u03bd\u03c4\u03b1\u03ba\u03cc\u03c3\u03b9\u03bf\u03c5\u03c2, \u03b1\u03c5\u03c4\u03ad\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03bf\u03b9 \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 \u03c0\u03bf\u03c5 \u03bf\u03b9 \u03b7\u03b3\u03ad\u03c4\u03b5\u03c2 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03ae\u03c3\u03b5\u03c9\u03bd \u03c0\u03c1\u03bf\u03c3\u03b4\u03b9\u03bf\u03c1\u03af\u03b6\u03bf\u03c5\u03bd \u03bc\u03b5 \u03c3\u03c5\u03bd\u03ad\u03c0\u03b5\u03b9\u03b1 \u03c9\u03c2 \u03c0\u03b9\u03bf \u03c0\u03c1\u03bf\u03b3\u03bd\u03c9\u03c3\u03c4\u03b9\u03ba\u03ad\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03b7\u03bd \u03c5\u03b3\u03b5\u03af\u03b1 \u03c4\u03c9\u03bd \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03ae\u03c3\u03b5\u03c9\u03bd. \u0397 \u03c0\u03b1\u03b3\u03ba\u03cc\u03c3\u03bc\u03b9\u03b1 \u03b1\u03b3\u03bf\u03c1\u03ac FSM \u03b1\u03c5\u03be\u03ac\u03bd\u03b5\u03c4\u03b1\u03b9 \u03b1\u03c0\u03cc 5,1 \u03b4\u03b9\u03c3\u03b5\u03ba\u03b1\u03c4\u03bf\u03bc\u03bc\u03cd\u03c1\u03b9\u03b1 \u03b4\u03bf\u03bb\u03ac\u03c1\u03b9\u03b1 \u03c4\u03bf 2025 \u03c3\u03b5 \u03c0\u03c1\u03bf\u03b2\u03bb\u03b5\u03c0\u03cc\u03bc\u03b5\u03bd\u03b1 9,17 \u03b4\u03b9\u03c3\u03b5\u03ba\u03b1\u03c4\u03bf\u03bc\u03bc\u03cd\u03c1\u03b9\u03b1 \u03b4\u03bf\u03bb\u03ac\u03c1\u03b9\u03b1 \u03ad\u03c9\u03c2 \u03c4\u03bf 2030, \u03c3\u03cd\u03bc\u03c6\u03c9\u03bd\u03b1 \u03bc\u03b5 <a style=\"color: #2756e8;\" href=\"https:\/\/www.marketsandmarkets.com\/Market-Reports\/field-service-management-market-209977425.html\" target=\"_blank\" rel=\"noopener nofollow noopener\">\u0391\u03b3\u03bf\u03c1\u03ad\u03c2 \u03ba\u03b1\u03b9 \u0391\u03b3\u03bf\u03c1\u03ad\u03c2<\/a> \u2014 \u03ad\u03bd\u03b1\u03c2 \u03c1\u03c5\u03b8\u03bc\u03cc\u03c2 \u03c0\u03bf\u03c5 \u03ba\u03b1\u03b8\u03bf\u03b4\u03b7\u03b3\u03b5\u03af\u03c4\u03b1\u03b9 \u03c3\u03b5 \u03bc\u03b5\u03b3\u03ac\u03bb\u03bf \u03b2\u03b1\u03b8\u03bc\u03cc \u03b1\u03c0\u03cc \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 \u03c0\u03bf\u03c5 \u03c3\u03c5\u03bd\u03b4\u03ad\u03bf\u03c5\u03bd \u03c4\u03bf\u03c5\u03c2 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b9\u03ba\u03bf\u03cd\u03c2 KPI \u03b1\u03c0\u03b5\u03c5\u03b8\u03b5\u03af\u03b1\u03c2 \u03bc\u03b5 \u03c4\u03bf \u03bb\u03bf\u03b3\u03b9\u03c3\u03bc\u03b9\u03ba\u03cc \u03c4\u03bf\u03c5\u03c2. Shifton&#8217;s Field Servive <a style=\"color: #2756e8;\" href=\"https:\/\/shifton.com\/service\/el\/features\/workforce-reporting-software-logismiko-anaforon-diacheirisis-anthr\/\" target=\"_blank\" rel=\"noopener\">\u03b5\u03bd\u03cc\u03c4\u03b7\u03c4\u03b1 \u03b1\u03bd\u03b1\u03c6\u03bf\u03c1\u03ac\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c4\u03b9\u03ba\u03bf\u03cd \u03b4\u03c5\u03bd\u03b1\u03bc\u03b9\u03ba\u03bf\u03cd<\/a> \u03b5\u03bc\u03c6\u03b1\u03bd\u03af\u03b6\u03b5\u03b9 \u03b1\u03c5\u03c4\u03ad\u03c2 \u03c4\u03b9\u03c2 \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 \u03b1\u03c5\u03c4\u03cc\u03bc\u03b1\u03c4\u03b1 \u03b1\u03c0\u03cc \u03c4\u03b1 \u03c1\u03bf\u03bb\u03cc\u03b3\u03b9\u03b1 GPS \u03ba\u03b1\u03b9 \u03c4\u03b9\u03c2 \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03ce\u03c3\u03b5\u03b9\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd, \u03c7\u03c9\u03c1\u03af\u03c2 \u03bc\u03b7 \u03b1\u03c5\u03c4\u03cc\u03bc\u03b1\u03c4\u03b7 \u03ba\u03b1\u03c4\u03b1\u03c7\u03ce\u03c1\u03b9\u03c3\u03b7.<\/p>\n<p><!-- H2: WHAT ARE KPIs --><\/p>\n<h2 style=\"font-size: 1.65rem; font-weight: bold; color: #0d0d1a; margin: 2.8rem 0 1rem; padding-top: 0.5rem; border-top: 3px solid #2756e8;\">\u03a4\u03b9 \u03b5\u03af\u03bd\u03b1\u03b9 \u03bf\u03b9 KPIs Field Service \u2014 \u03ba\u03b1\u03b9 \u03b3\u03b9\u03b1\u03c4\u03af \u03b7 \u03b4\u03b9\u03ac\u03ba\u03c1\u03b9\u03c3\u03b7 \u03ad\u03c7\u03b5\u03b9 \u03c3\u03b7\u03bc\u03b1\u03c3\u03af\u03b1<\/h2>\n<p style=\"font-size: 1.05rem; color: #2d2d45; margin: 0 0 1.2rem;\">\u039c\u03b9\u03b1 \u03bc\u03ad\u03c4\u03c1\u03b7\u03c3\u03b7 \u03b5\u03af\u03bd\u03b1\u03b9 \u03ba\u03ac\u03b8\u03b5 \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b9\u03bc\u03bf \u03c3\u03b7\u03bc\u03b5\u03af\u03bf \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03c9\u03bd \u2014 \u03bc\u03ad\u03c3\u03bf\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03bf\u03b4\u03ae\u03b3\u03b7\u03c3\u03b7\u03c2, \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b5\u03c2 \u03c0\u03bf\u03c5 \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03ce\u03b8\u03b7\u03ba\u03b1\u03bd \u03b1\u03c5\u03c4\u03ae\u03bd \u03c4\u03b7\u03bd \u03b5\u03b2\u03b4\u03bf\u03bc\u03ac\u03b4\u03b1, \u03bc\u03ad\u03c1\u03b7 \u03c0\u03bf\u03c5 \u03c7\u03c1\u03b7\u03c3\u03b9\u03bc\u03bf\u03c0\u03bf\u03b9\u03bf\u03cd\u03bd\u03c4\u03b1\u03b9 \u03b1\u03bd\u03ac \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1. \u039f KPI \u03b5\u03af\u03bd\u03b1\u03b9 \u03bc\u03b9\u03b1 \u03bc\u03ad\u03c4\u03c1\u03b7\u03c3\u03b7 \u03c0\u03bf\u03c5 \u03ad\u03c7\u03b5\u03c4\u03b5 \u03b5\u03c0\u03b9\u03bb\u03ad\u03be\u03b5\u03b9 \u03c3\u03ba\u03cc\u03c0\u03b9\u03bc\u03b1 \u03c9\u03c2 \u03ba\u03c1\u03af\u03c3\u03b9\u03bc\u03b7 \u03b3\u03b9\u03b1 \u03c4\u03bf\u03c5\u03c2 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03b7\u03bc\u03b1\u03c4\u03b9\u03ba\u03bf\u03cd\u03c2 \u03c3\u03b1\u03c2 \u03c3\u03c4\u03cc\u03c7\u03bf\u03c5\u03c2 \u03ba\u03b1\u03b9 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03b5\u03af\u03c4\u03b5 \u03bc\u03b5 \u03c3\u03c5\u03bd\u03ad\u03c0\u03b5\u03b9\u03b1 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03c0\u03ac\u03c1\u03bf\u03b4\u03bf \u03c4\u03bf\u03c5 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c5 \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03ba\u03b1\u03b8\u03bf\u03b4\u03b7\u03b3\u03b5\u03af\u03c4\u03b5 \u03c4\u03b9\u03c2 \u03b1\u03c0\u03bf\u03c6\u03ac\u03c3\u03b5\u03b9\u03c2. \u039a\u03ac\u03b8\u03b5 KPI \u03b5\u03af\u03bd\u03b1\u03b9 \u03bc\u03b9\u03b1 \u03bc\u03ad\u03c4\u03c1\u03b7\u03c3\u03b7, \u03b1\u03bb\u03bb\u03ac \u03b4\u03b5\u03bd \u03b1\u03be\u03af\u03b6\u03b5\u03b9 \u03ba\u03ac\u03b8\u03b5 \u03bc\u03ad\u03c4\u03c1\u03b7\u03c3\u03b7 \u03bd\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 KPI.<\/p>\n<p style=\"font-size: 1.05rem; color: #2d2d45; margin: 0 0 1.2rem;\">\u03a4\u03bf \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03cc \u03c4\u03b5\u03c3\u03c4: \u03b1\u03bd \u03b7 \u03bf\u03bc\u03ac\u03b4\u03b1 \u03c3\u03b1\u03c2 \u03b4\u03b5\u03bd \u03ac\u03bb\u03bb\u03b1\u03b6\u03b5 \u03c4\u03b7 \u03c3\u03c5\u03bc\u03c0\u03b5\u03c1\u03b9\u03c6\u03bf\u03c1\u03ac \u03c4\u03b7\u03c2 \u03bc\u03b5 \u03b2\u03ac\u03c3\u03b7 \u03ad\u03bd\u03b1\u03bd \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc \u03c0\u03bf\u03c5 \u03ba\u03b9\u03bd\u03b5\u03af\u03c4\u03b1\u03b9, \u03b4\u03b5\u03bd \u03b8\u03b1 \u03ad\u03c0\u03c1\u03b5\u03c0\u03b5 \u03bd\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 KPI. \u039e\u03b5\u03ba\u03b9\u03bd\u03ae\u03c3\u03c4\u03b5 \u03bc\u03b5 \u03c0\u03ad\u03bd\u03c4\u03b5 \u03ad\u03c9\u03c2 \u03b5\u03c0\u03c4\u03ac, \u03c3\u03c5\u03bd\u03b4\u03b5\u03b4\u03b5\u03bc\u03ad\u03bd\u03bf\u03b9 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03c4\u03c1\u03ad\u03c7\u03bf\u03c5\u03c3\u03b1 \u03bc\u03b5\u03b3\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03b7 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03b7\u03c3\u03b9\u03b1\u03ba\u03ae \u03c3\u03b1\u03c2 \u03c0\u03c1\u03cc\u03ba\u03bb\u03b7\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03ae\u03c3\u03c4\u03b5 \u03b1\u03c5\u03c4\u03bf\u03cd\u03c2 \u03bc\u03b5 \u03c0\u03b5\u03b9\u03b8\u03b1\u03c1\u03c7\u03af\u03b1 \u03c0\u03c1\u03b9\u03bd \u03b5\u03c0\u03b5\u03ba\u03c4\u03b1\u03b8\u03b5\u03af\u03c4\u03b5. \u039f\u03b9 KPI \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03b5\u03bc\u03c0\u03af\u03c0\u03c4\u03bf\u03c5\u03bd \u03c3\u03b5 \u03c4\u03ad\u03c3\u03c3\u03b5\u03c1\u03b9\u03c2 \u03c6\u03c5\u03c3\u03b9\u03ba\u03ad\u03c2 \u03ba\u03b1\u03c4\u03b7\u03b3\u03bf\u03c1\u03af\u03b5\u03c2. \u0397 \u03ba\u03b1\u03c4\u03b1\u03bd\u03cc\u03b7\u03c3\u03b7 \u03c3\u03b5 \u03c0\u03bf\u03b9\u03b1 \u03ba\u03b1\u03c4\u03b7\u03b3\u03bf\u03c1\u03af\u03b1 \u03b1\u03bd\u03ae\u03ba\u03b5\u03b9 \u03bc\u03b9\u03b1 \u03bc\u03ad\u03c4\u03c1\u03b7\u03c3\u03b7 \u03c3\u03ac\u03c2 \u03b5\u03bd\u03b7\u03bc\u03b5\u03c1\u03ce\u03bd\u03b5\u03b9 \u03c3\u03b5 \u03c0\u03bf\u03b9\u03bf\u03bd \u03c4\u03b7\u03bd \u03ba\u03b1\u03c4\u03ad\u03c7\u03b5\u03b9 \u03ba\u03b1\u03b9 \u03c0\u03cc\u03c4\u03b5 \u03bd\u03b1 \u03b5\u03bd\u03b5\u03c1\u03b3\u03ae\u03c3\u03b5\u03c4\u03b5 \u03c3\u03cd\u03bc\u03c6\u03c9\u03bd\u03b1 \u03bc\u03b5 \u03b1\u03c5\u03c4\u03ae\u03bd.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(195px,1fr)); gap: 14px; margin: 1.5rem 0 2.5rem;\">\n<div style=\"background: #fff; border: 1.5px solid #e8eeff; border-radius: 12px; padding: 18px 16px;\">\n<div style=\"font-size: 1.4rem; margin-bottom: 8px;\">\u2699\ufe0f<\/div>\n<h3 style=\"font-size: 0.95rem; font-weight: bold; color: #1a1a2e; margin: 0 0 6px;\">\u039b\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b9\u03ba\u03ae \u0391\u03c0\u03bf\u03b4\u03bf\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1<\/h3>\n<p style=\"font-size: 0.88rem; color: #5a5a7a; margin: 0; line-height: 1.5;\">\u03a0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03b5\u03c0\u03b9\u03b4\u03b9\u03cc\u03c1\u03b8\u03c9\u03c3\u03b7\u03c2 \u03b3\u03b9\u03b1 \u03c0\u03c1\u03ce\u03c4\u03b7 \u03c6\u03bf\u03c1\u03ac, \u03bc\u03ad\u03c3\u03bf\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b5\u03c0\u03b9\u03c3\u03ba\u03b5\u03c5\u03ae\u03c2, \u03c7\u03c1\u03ae\u03c3\u03b7 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd, \u03c3\u03c5\u03bc\u03bc\u03cc\u03c1\u03c6\u03c9\u03c3\u03b7 \u03bc\u03b5 \u03c4\u03bf SLA.<\/p>\n<\/div>\n<div style=\"background: #fff; border: 1.5px solid #e8eeff; border-radius: 12px; padding: 18px 16px;\">\n<div style=\"font-size: 1.4rem; margin-bottom: 8px;\">\ud83d\ude0a<\/div>\n<h3 style=\"font-size: 0.95rem; font-weight: bold; color: #1a1a2e; margin: 0 0 6px;\">\u0395\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd<\/h3>\n<p style=\"font-size: 0.88rem; color: #5a5a7a; margin: 0; line-height: 1.5;\">\u0392\u03b1\u03b8\u03bc\u03bf\u03bb\u03bf\u03b3\u03af\u03b1 CSAT, NPS, \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b1\u03c0\u03cc\u03ba\u03c1\u03b9\u03c3\u03b7\u03c2, \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03b5\u03c0\u03af\u03bb\u03c5\u03c3\u03b7\u03c2 \u03c0\u03b1\u03c1\u03b1\u03c0\u03cc\u03bd\u03c9\u03bd.<\/p>\n<\/div>\n<div style=\"background: #fff; border: 1.5px solid #e8eeff; border-radius: 12px; padding: 18px 16px;\">\n<div style=\"font-size: 1.4rem; margin-bottom: 8px;\">\ud83d\udcb0<\/div>\n<h3 style=\"font-size: 0.95rem; font-weight: bold; color: #1a1a2e; margin: 0 0 6px;\">\u039f\u03b9\u03ba\u03bf\u03bd\u03bf\u03bc\u03b9\u03ba\u03ad\u03c2 \u0395\u03c0\u03b9\u03b4\u03cc\u03c3\u03b5\u03b9\u03c2<\/h3>\n<p style=\"font-size: 0.88rem; color: #5a5a7a; margin: 0; line-height: 1.5;\">\u039a\u03b5\u03c1\u03b4\u03bf\u03c6\u03bf\u03c1\u03af\u03b1 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2, \u03ba\u03cc\u03c3\u03c4\u03bf\u03c2 \u03b1\u03bd\u03ac \u03ba\u03bb\u03ae\u03c3\u03b7 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2, \u03ad\u03c3\u03bf\u03b4\u03b1 \u03b1\u03bd\u03ac \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc, \u03b1\u03bd\u03b1\u03bb\u03bf\u03b3\u03af\u03b1 \u03c5\u03c0\u03b5\u03c1\u03c9\u03c1\u03b9\u03ce\u03bd.<\/p>\n<\/div>\n<div style=\"background: #fff; border: 1.5px solid #e8eeff; border-radius: 12px; padding: 18px 16px;\">\n<div style=\"font-size: 1.4rem; margin-bottom: 8px;\">\ud83d\udc77<\/div>\n<h3 style=\"font-size: 0.95rem; font-weight: bold; color: #1a1a2e; margin: 0 0 6px;\">\u0395\u03c1\u03b3\u03b1\u03c4\u03b9\u03ba\u03cc \u03b4\u03c5\u03bd\u03b1\u03bc\u03b9\u03ba\u03cc &#038; \u03a0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03cc\u03c2<\/h3>\n<p style=\"font-size: 0.88rem; color: #5a5a7a; margin: 0; line-height: 1.5;\">\u03a4\u03ae\u03c1\u03b7\u03c3\u03b7 \u03c7\u03c1\u03bf\u03bd\u03bf\u03b4\u03b9\u03b1\u03b3\u03c1\u03ac\u03bc\u03bc\u03b1\u03c4\u03bf\u03c2, \u03b8\u03ad\u03c3\u03b5\u03b9\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03b1\u03bd\u03ac \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc \u03b1\u03bd\u03ac \u03b7\u03bc\u03ad\u03c1\u03b1, \u03b1\u03bd\u03b1\u03bb\u03bf\u03b3\u03af\u03b1 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c5 \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd.<\/p>\n<\/div>\n<\/div>\n<p><!-- H2: THE 12 KPIs --><\/p>\n<h2 style=\"font-size: 1.65rem; font-weight: bold; color: #0d0d1a; margin: 2.8rem 0 1rem; padding-top: 0.5rem; border-top: 3px solid #2756e8;\">\u039f\u03b9 12 KPI \u03c4\u03b7\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03c0\u03bf\u03c5 \u03c3\u03c4\u03b7\u03bd \u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1 \u03ba\u03b9\u03bd\u03bf\u03cd\u03bd \u03c4\u03b7 \u03b2\u03b5\u03bb\u03cc\u03bd\u03b1<\/h2>\n<p><!-- KPI 01 --><\/p>\n<div style=\"border: 1.5px solid #e0e8ff; border-radius: 14px; padding: 24px; margin: 1.5rem 0; background: #fff;\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap;\">\n<div style=\"background: #2756e8; color: #fff; font-size: 0.82rem; font-weight: 800; padding: 5px 12px; border-radius: 100px; white-space: normal;\">KPI 01<\/div>\n<h3 style=\"font-size: 1.2rem; font-weight: 800; color: #1a1a2e; margin: 0 !important; padding: 0 !important; border: none !important;\">\u03a0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03b4\u03b9\u03cc\u03c1\u03b8\u03c9\u03c3\u03b7\u03c2 \u03b3\u03b9\u03b1 \u03c0\u03c1\u03ce\u03c4\u03b7 \u03c6\u03bf\u03c1\u03ac (FTFR)<\/h3>\n<\/div>\n<p style=\"font-size: 1rem; color: #2d2d45; margin: 0 0 1rem;\">\u03a4\u03bf \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03c4\u03c9\u03bd \u03ba\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u03b5\u03c0\u03b9\u03bb\u03cd\u03b8\u03b7\u03ba\u03b5 \u03c0\u03bb\u03ae\u03c1\u03c9\u03c2 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03c0\u03c1\u03ce\u03c4\u03b7 \u03b5\u03c0\u03af\u03c3\u03ba\u03b5\u03c8\u03b7, \u03c7\u03c9\u03c1\u03af\u03c2 \u03b5\u03c0\u03b9\u03c3\u03c4\u03c1\u03bf\u03c6\u03ae. \u0391\u03c5\u03c4\u03cc\u03c2 \u03b8\u03b5\u03c9\u03c1\u03b5\u03af\u03c4\u03b1\u03b9 \u03b5\u03c5\u03c1\u03ad\u03c9\u03c2 \u03bf \u03bc\u03bf\u03bd\u03b1\u03b4\u03b9\u03ba\u03cc\u03c2 \u03c0\u03b9\u03bf \u03c3\u03b7\u03bc\u03b1\u03bd\u03c4\u03b9\u03ba\u03cc\u03c2 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03b7\u03c3\u03b9\u03b1\u03ba\u03cc\u03c2 KPI \u03c3\u03c4\u03b7\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u2014 \u03ba\u03b1\u03c4\u03b1\u03b3\u03c1\u03ac\u03c6\u03b5\u03b9 \u03c4\u03b7\u03bd \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03c3\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1, \u03c4\u03b7\u03bd \u03b5\u03c4\u03bf\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1 \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03c3\u03b5 \u03ad\u03bd\u03b1\u03bd \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc. \u03a3\u03cd\u03bc\u03c6\u03c9\u03bd\u03b1 \u03bc\u03b5 <a style=\"color: #2756e8;\" href=\"https:\/\/www.tsia.com\/blog\/top-kpis-for-field-service-organizations\" target=\"_blank\" rel=\"noopener nofollow noopener\">\u0388\u03c1\u03b5\u03c5\u03bd\u03b1 KPI \u03c4\u03b7\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03c4\u03b7\u03c2 \u03a4\u03a3\u0399\u0391<\/a>, \u03c4\u03bf FTFR \u03b5\u03af\u03bd\u03b1\u03b9 \u03bc\u03b9\u03b1 \u03b1\u03c0\u03cc \u03c4\u03b9\u03c2 \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 \u03c0\u03bf\u03c5 \u03c3\u03c5\u03c3\u03c7\u03b5\u03c4\u03af\u03b6\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c0\u03b9\u03bf \u03c3\u03c4\u03b1\u03b8\u03b5\u03c1\u03ac \u03bc\u03b5 \u03c4\u03b7 \u03b4\u03b9\u03b1\u03c4\u03ae\u03c1\u03b7\u03c3\u03b7 \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03b1\u03bd\u03b1\u03bd\u03ad\u03c9\u03c3\u03b7 \u03c3\u03c5\u03bc\u03b2\u03bf\u03bb\u03b1\u03af\u03c9\u03bd \u03c3\u03b5 \u03cc\u03bb\u03bf\u03c5\u03c2 \u03c4\u03bf\u03c5\u03c2 \u03ba\u03bb\u03ac\u03b4\u03bf\u03c5\u03c2.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 1rem 0;\">\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a4\u03cd\u03c0\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">(\u039f\u03b9 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b5\u03c2 \u03b5\u03c0\u03b9\u03bb\u03cd\u03b8\u03b7\u03ba\u03b1\u03bd \u03ba\u03b1\u03c4\u03ac \u03c4\u03b7\u03bd \u03c0\u03c1\u03ce\u03c4\u03b7 \u03b5\u03c0\u03af\u03c3\u03ba\u03b5\u03c8\u03b7 \u00f7 \u03a3\u03cd\u03bd\u03bf\u03bb\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd) \u00d7 100<\/div>\n<\/div>\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u0392\u03b9\u03bf\u03bc\u03b7\u03c7\u03b1\u03bd\u03b9\u03ba\u03cc \u03c3\u03b7\u03bc\u03b5\u03af\u03bf \u03b1\u03bd\u03b1\u03c6\u03bf\u03c1\u03ac\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">\u0394\u03b9\u03ac\u03bc\u03b5\u03c3\u03bf\u03c2 \u03ba\u03bb\u03ac\u03b4\u03bf\u03c2 ~72% \u00b7 \u03a4\u03bf \u03ba\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03bf \u03c3\u03c4\u03b7\u03bd \u03ba\u03b1\u03c4\u03b7\u03b3\u03bf\u03c1\u03af\u03b1 \u03c4\u03bf\u03c5 80%+<\/div>\n<\/div>\n<\/div>\n<p style=\"font-size: 0.95rem; color: #2d2d45; margin: 0;\"><strong>\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03c4\u03bf \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5:<\/strong> \u039f \u03c7\u03b1\u03bc\u03b7\u03bb\u03cc\u03c2 FTFR \u03c3\u03c7\u03b5\u03b4\u03cc\u03bd \u03c0\u03ac\u03bd\u03c4\u03b1 \u03b5\u03bd\u03c4\u03bf\u03c0\u03af\u03b6\u03b5\u03c4\u03b1\u03b9 \u03c3\u03b5 \u03bc\u03af\u03b1 \u03b1\u03c0\u03cc \u03c4\u03b9\u03c2 \u03c4\u03c1\u03b5\u03b9\u03c2 \u03b1\u03b9\u03c4\u03af\u03b5\u03c2: \u03ac\u03c6\u03b9\u03be\u03b7 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03ce\u03bd \u03c7\u03c9\u03c1\u03af\u03c2 \u03c4\u03b1 \u03c3\u03c9\u03c3\u03c4\u03ac \u03b5\u03be\u03b1\u03c1\u03c4\u03ae\u03bc\u03b1\u03c4\u03b1, \u03b1\u03bd\u03b5\u03c0\u03b1\u03c1\u03ba\u03b5\u03af\u03c2 \u03c0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03af\u03b5\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03b7\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1 \u03c3\u03c4\u03b7 \u03c3\u03b5\u03b9\u03c1\u03ac \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03ae \u03b1\u03bd\u03b1\u03bd\u03c4\u03b9\u03c3\u03c4\u03bf\u03b9\u03c7\u03af\u03b5\u03c2 \u03b1\u03bd\u03b1\u03b8\u03ad\u03c3\u03b5\u03c9\u03bd \u03b4\u03b5\u03be\u03b9\u03bf\u03c4\u03ae\u03c4\u03c9\u03bd. \u03a3\u03cd\u03bd\u03b4\u03b5\u03c3\u03b7 \u03c3\u03b1\u03c2 <a style=\"color: #2756e8;\" href=\"https:\/\/shifton.com\/service\/el\/features\/inventory-warehouse-management\/\" target=\"_blank\" rel=\"noopener\">\u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03b1\u03c0\u03bf\u03b8\u03b5\u03bc\u03ac\u03c4\u03c9\u03bd<\/a> \u03b1\u03c0\u03b5\u03c5\u03b8\u03b5\u03af\u03b1\u03c2 \u03c3\u03c4\u03b7 \u03c1\u03bf\u03ae \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae\u03c2, \u03ad\u03c4\u03c3\u03b9 \u03ce\u03c3\u03c4\u03b5 \u03c4\u03b1 \u03b5\u03be\u03b1\u03c1\u03c4\u03ae\u03bc\u03b1\u03c4\u03b1 \u03bd\u03b1 \u03b5\u03c0\u03b1\u03bb\u03b7\u03b8\u03b5\u03cd\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c0\u03c1\u03b9\u03bd \u03b7 \u03b1\u03bd\u03ac\u03b8\u03b5\u03c3\u03b7 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03bc\u03bf\u03bd\u03b1\u03b4\u03b9\u03ba\u03ae \u03b5\u03c0\u03b9\u03b4\u03b9\u03cc\u03c1\u03b8\u03c9\u03c3\u03b7 \u03bc\u03b5 \u03c4\u03bf\u03bd \u03c5\u03c8\u03b7\u03bb\u03cc\u03c4\u03b5\u03c1\u03bf \u03b1\u03bd\u03c4\u03af\u03ba\u03c4\u03c5\u03c0\u03bf.<\/p>\n<\/div>\n<p><!-- KPI 02 --><\/p>\n<div style=\"border: 1.5px solid #e0e8ff; border-radius: 14px; padding: 24px; margin: 1.5rem 0; background: #fff;\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap;\">\n<div style=\"background: #2756e8; color: #fff; font-size: 0.82rem; font-weight: 800; padding: 5px 12px; border-radius: 100px; white-space: normal;\">KPI 02<\/div>\n<h3 style=\"font-size: 1.2rem; font-weight: 800; color: #1a1a2e; margin: 0 !important; padding: 0 !important; border: none !important;\">\u039c\u03ad\u03c3\u03bf\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b5\u03c0\u03b9\u03c3\u03ba\u03b5\u03c5\u03ae\u03c2 (MTTR)<\/h3>\n<\/div>\n<p style=\"font-size: 1rem; color: #2d2d45; margin: 0 0 1rem;\">\u039f \u03bc\u03ad\u03c3\u03bf\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b1\u03c0\u03cc \u03c4\u03b7 \u03c3\u03c4\u03b9\u03b3\u03bc\u03ae \u03c0\u03bf\u03c5 \u03ad\u03bd\u03b1\u03c2 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc\u03c2 \u03b1\u03c1\u03c7\u03af\u03b6\u03b5\u03b9 \u03bd\u03b1 \u03b5\u03c1\u03b3\u03ac\u03b6\u03b5\u03c4\u03b1\u03b9 \u03c3\u03b5 \u03bc\u03b9\u03b1 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1 \u03ad\u03c9\u03c2 \u03c4\u03b7 \u03c3\u03c4\u03b9\u03b3\u03bc\u03ae \u03c0\u03bf\u03c5 \u03b1\u03c5\u03c4\u03ae \u03b5\u03c0\u03b9\u03c3\u03b7\u03bc\u03b1\u03af\u03bd\u03b5\u03c4\u03b1\u03b9 \u03c9\u03c2 \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03bd\u03b7. \u03a4\u03bf MTTR \u03bc\u03b5\u03c4\u03c1\u03ac \u03c4\u03b9 \u03c3\u03c5\u03bc\u03b2\u03b1\u03af\u03bd\u03b5\u03b9 \u03b5\u03c0\u03b9\u03c4\u03cc\u03c0\u03bf\u03c5 \u2014 \u03cc\u03c7\u03b9 \u03c0\u03cc\u03c3\u03bf\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03c7\u03c1\u03b5\u03b9\u03ac\u03c3\u03c4\u03b7\u03ba\u03b5 \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03c6\u03c4\u03ac\u03c3\u03b5\u03b9 \u03b5\u03ba\u03b5\u03af. \u0395\u03af\u03bd\u03b1\u03b9 \u03c4\u03bf \u03ba\u03cd\u03c1\u03b9\u03bf \u03b4\u03b9\u03b1\u03b3\u03bd\u03c9\u03c3\u03c4\u03b9\u03ba\u03cc \u03b3\u03b9\u03b1 \u03c4\u03b7\u03bd \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03ae \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03c3\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c4\u03bf\u03c5 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd \u03ba\u03b1\u03b9 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03b9\u03bf \u03c7\u03c1\u03ae\u03c3\u03b9\u03bc\u03bf \u03cc\u03c4\u03b1\u03bd \u03c4\u03bc\u03b7\u03bc\u03b1\u03c4\u03bf\u03c0\u03bf\u03b9\u03b5\u03af\u03c4\u03b1\u03b9 \u03b1\u03bd\u03ac \u03c4\u03cd\u03c0\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03bc\u03b5\u03bc\u03bf\u03bd\u03c9\u03bc\u03ad\u03bd\u03bf \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc \u03b1\u03bd\u03c4\u03af \u03bd\u03b1 \u03b8\u03b5\u03c9\u03c1\u03b5\u03af\u03c4\u03b1\u03b9 \u03c9\u03c2 \u03ad\u03bd\u03b1\u03c2 \u03b5\u03bd\u03b9\u03b1\u03af\u03bf\u03c2 \u03c3\u03c5\u03b3\u03ba\u03b5\u03bd\u03c4\u03c1\u03c9\u03c4\u03b9\u03ba\u03cc\u03c2 \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc\u03c2.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 1rem 0;\">\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a4\u03cd\u03c0\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">\u03a3\u03c5\u03bd\u03bf\u03bb\u03b9\u03ba\u03cc\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b5\u03c0\u03b9\u03c3\u03ba\u03b5\u03c5\u03ae\u03c2 \u00f7 \u0391\u03c1\u03b9\u03b8\u03bc\u03cc\u03c2 \u03b5\u03c0\u03b9\u03c3\u03ba\u03b5\u03c5\u03ce\u03bd \u03c0\u03bf\u03c5 \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03ce\u03b8\u03b7\u03ba\u03b1\u03bd<\/div>\n<\/div>\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a3\u03c5\u03c7\u03bd\u03cc\u03c4\u03b7\u03c4\u03b1 \u03b1\u03bd\u03b1\u03b8\u03b5\u03ce\u03c1\u03b7\u03c3\u03b7\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">\u0395\u03b2\u03b4\u03bf\u03bc\u03b1\u03b4\u03b9\u03b1\u03af\u03b1 \u03b1\u03bd\u03ac \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc \u03ba\u03b1\u03b9 \u03b1\u03bd\u03ac \u03c4\u03cd\u03c0\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2<\/div>\n<\/div>\n<\/div>\n<p style=\"font-size: 0.95rem; color: #2d2d45; margin: 0;\"><strong>\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03c4\u03bf \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5:<\/strong> \u03a4\u03bf \u03c5\u03c8\u03b7\u03bb\u03cc MTTR \u03b1\u03bd\u03ac \u03c4\u03cd\u03c0\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03b1\u03c0\u03bf\u03ba\u03b1\u03bb\u03cd\u03c0\u03c4\u03b5\u03b9 \u03ba\u03b5\u03bd\u03ac \u03b5\u03ba\u03c0\u03b1\u03af\u03b4\u03b5\u03c5\u03c3\u03b7\u03c2. \u03a4\u03bf \u03c5\u03c8\u03b7\u03bb\u03cc MTTR \u03b1\u03c0\u03cc \u03bc\u03b5\u03bc\u03bf\u03bd\u03c9\u03bc\u03ad\u03bd\u03bf \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc \u03c5\u03c0\u03bf\u03b4\u03b7\u03bb\u03ce\u03bd\u03b5\u03b9 \u03b1\u03bd\u03b1\u03bd\u03c4\u03b9\u03c3\u03c4\u03bf\u03b9\u03c7\u03af\u03b1 \u03b4\u03b5\u03be\u03b9\u03bf\u03c4\u03ae\u03c4\u03c9\u03bd \u03c3\u03c4\u03b9\u03c2 \u03b1\u03bd\u03b1\u03b8\u03ad\u03c3\u03b5\u03b9\u03c2 \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae\u03c2. \u0394\u03bf\u03bc\u03b7\u03bc\u03ad\u03bd\u03bf\u03c2 <a style=\"color: #2756e8;\" href=\"https:\/\/shifton.com\/service\/el\/features\/digital-work-forms-psifiakes-formes-ergasias\/\" target=\"_blank\" rel=\"noopener\">\u03c8\u03b7\u03c6\u03b9\u03b1\u03ba\u03ad\u03c2 \u03c6\u03cc\u03c1\u03bc\u03b5\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2<\/a> \u03bc\u03b5 \u03c0\u03c1\u03bf\u03c3\u03c5\u03bc\u03c0\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03bd\u03b5\u03c2 \u03bb\u03af\u03c3\u03c4\u03b5\u03c2 \u03b5\u03bb\u03ad\u03b3\u03c7\u03bf\u03c5 \u03bc\u03b5\u03b9\u03ce\u03bd\u03bf\u03c5\u03bd \u03c4\u03bf\u03bd \u03b5\u03c0\u03b9\u03c4\u03cc\u03c0\u03b9\u03bf \u03c7\u03c1\u03cc\u03bd\u03bf \u03bb\u03ae\u03c8\u03b7\u03c2 \u03b1\u03c0\u03cc\u03c6\u03b1\u03c3\u03b7\u03c2 \u03b4\u03b9\u03b1\u03c3\u03c6\u03b1\u03bb\u03af\u03b6\u03bf\u03bd\u03c4\u03b1\u03c2 \u03cc\u03c4\u03b9 \u03bf\u03b9 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03af \u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03bf\u03cd\u03bd \u03bc\u03b9\u03b1 \u03c3\u03c4\u03b1\u03b8\u03b5\u03c1\u03ae \u03b4\u03b9\u03b1\u03b3\u03bd\u03c9\u03c3\u03c4\u03b9\u03ba\u03ae \u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03af\u03b1 \u03ba\u03ac\u03b8\u03b5 \u03c6\u03bf\u03c1\u03ac \u03b1\u03bd\u03c4\u03af \u03bd\u03b1 \u03c4\u03b7\u03bd \u03c5\u03c0\u03bf\u03bb\u03bf\u03b3\u03af\u03b6\u03bf\u03c5\u03bd \u03ba\u03b1\u03c4\u03ac \u03c4\u03b7\u03bd \u03ac\u03c6\u03b9\u03be\u03b7.<\/p>\n<\/div>\n<p><!-- KPI 03 --><\/p>\n<div style=\"border: 1.5px solid #e0e8ff; border-radius: 14px; padding: 24px; margin: 1.5rem 0; background: #fff;\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap;\">\n<div style=\"background: #2756e8; color: #fff; font-size: 0.82rem; font-weight: 800; padding: 5px 12px; border-radius: 100px; white-space: normal;\">KPI 03<\/div>\n<h3 style=\"font-size: 1.2rem; font-weight: 800; color: #1a1a2e; margin: 0 !important; padding: 0 !important; border: none !important;\">\u039c\u03ad\u03c3\u03bf\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b1\u03c0\u03cc\u03ba\u03c1\u03b9\u03c3\u03b7\u03c2<\/h3>\n<\/div>\n<p style=\"font-size: 1rem; color: #2d2d45; margin: 0 0 1rem;\">\u039f \u03bc\u03ad\u03c3\u03bf\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03bc\u03b5\u03c4\u03b1\u03be\u03cd \u03c4\u03b7\u03c2 \u03c0\u03b1\u03c1\u03b1\u03bb\u03b1\u03b2\u03ae\u03c2 \u03b5\u03bd\u03cc\u03c2 \u03b1\u03b9\u03c4\u03ae\u03bc\u03b1\u03c4\u03bf\u03c2 \u03c3\u03ad\u03c1\u03b2\u03b9\u03c2 \u03ba\u03b1\u03b9 \u03c4\u03bf\u03c5 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c5 \u03c0\u03bf\u03c5 \u03ad\u03bd\u03b1\u03c2 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b5\u03c0\u03af \u03c4\u03cc\u03c0\u03bf\u03c5. \u039f \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b1\u03c0\u03cc\u03ba\u03c1\u03b9\u03c3\u03b7\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03ad\u03bd\u03b1\u03c2 \u03b1\u03c0\u03cc \u03c4\u03bf\u03c5\u03c2 \u03c0\u03b9\u03bf \u03bf\u03c1\u03b1\u03c4\u03bf\u03cd\u03c2 \u03b1\u03c0\u03cc \u03c4\u03bf\u03c5\u03c2 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2 KPI \u03c3\u03c4\u03b7\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5. \u03a3\u03b5 \u03ba\u03bb\u03ac\u03b4\u03bf\u03c5\u03c2 \u03cc\u03c0\u03c9\u03c2 \u03c4\u03b1 \u03c5\u03b4\u03c1\u03b1\u03c5\u03bb\u03b9\u03ba\u03ac \u03ba\u03b1\u03b9 \u03c4\u03b1 \u03b7\u03bb\u03b5\u03ba\u03c4\u03c1\u03b9\u03ba\u03ac, \u03bc\u03b9\u03b1 \u03ba\u03b1\u03b8\u03c5\u03c3\u03c4\u03ad\u03c1\u03b7\u03c3\u03b7 \u03b4\u03b5\u03bd \u03b1\u03c0\u03bf\u03b3\u03bf\u03b7\u03c4\u03b5\u03cd\u03b5\u03b9 \u03b1\u03c0\u03bb\u03ce\u03c2 \u03c4\u03bf\u03c5\u03c2 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2 &#8212; \u03c3\u03c5\u03c7\u03bd\u03ac \u03b5\u03c0\u03b9\u03b4\u03b5\u03b9\u03bd\u03ce\u03bd\u03b5\u03b9 \u03c4\u03bf \u03c5\u03c0\u03bf\u03ba\u03b5\u03af\u03bc\u03b5\u03bd\u03bf \u03c0\u03c1\u03cc\u03b2\u03bb\u03b7\u03bc\u03b1. \u03a3\u03cd\u03bc\u03c6\u03c9\u03bd\u03b1 \u03bc\u03b5 <a style=\"color: #2756e8;\" href=\"https:\/\/www.mordorintelligence.com\/industry-reports\/field-service-management-market\" target=\"_blank\" rel=\"noopener nofollow noopener\">Mordor Intelligence<\/a>, \u03b7 \u03b2\u03b5\u03bb\u03c4\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03bf\u03cd, \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae\u03c2 \u03ba\u03b1\u03b9 \u03b4\u03b9\u03b1\u03b4\u03c1\u03bf\u03bc\u03ae\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c4\u03bf \u03ba\u03bf\u03c1\u03c5\u03c6\u03b1\u03af\u03bf \u03c4\u03bc\u03ae\u03bc\u03b1 \u03bb\u03cd\u03c3\u03b5\u03c9\u03bd \u03c3\u03c4\u03b7\u03bd \u03b1\u03b3\u03bf\u03c1\u03ac FSM \u2014 \u03b7 \u03b6\u03ae\u03c4\u03b7\u03c3\u03b7 \u03ba\u03b1\u03b8\u03bf\u03b4\u03b7\u03b3\u03b5\u03af\u03c4\u03b1\u03b9 \u03b1\u03ba\u03c1\u03b9\u03b2\u03ce\u03c2 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03c0\u03af\u03b5\u03c3\u03b7 \u03b3\u03b9\u03b1 \u03bc\u03b5\u03af\u03c9\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c7\u03c1\u03cc\u03bd\u03c9\u03bd \u03b1\u03c0\u03cc\u03ba\u03c1\u03b9\u03c3\u03b7\u03c2.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 1rem 0;\">\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a4\u03cd\u03c0\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">\u03a3\u03c5\u03bd\u03bf\u03bb\u03b9\u03ba\u03cc\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b1\u03c0\u03cc\u03ba\u03c1\u03b9\u03c3\u03b7\u03c2 \u00f7 \u0391\u03c1\u03b9\u03b8\u03bc\u03cc\u03c2 \u03ba\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2<\/div>\n<\/div>\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a3\u03c4\u03cc\u03c7\u03bf\u03c2 \u03b2\u03ad\u03bb\u03c4\u03b9\u03c3\u03c4\u03b7\u03c2 \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ae\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">\u039a\u03ac\u03c4\u03c9 \u03b1\u03c0\u03cc 30 \u03bb\u03b5\u03c0\u03c4\u03ac \u03ba\u03c1\u03af\u03c3\u03b9\u03bc\u03bf \u00b7 2\u20134 \u03ce\u03c1\u03b5\u03c2 \u03c4\u03c5\u03c0\u03b9\u03ba\u03cc<\/div>\n<\/div>\n<\/div>\n<p style=\"font-size: 0.95rem; color: #2d2d45; margin: 0;\"><strong>\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03c4\u03bf \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5:<\/strong> \u0397 \u03ad\u03be\u03c5\u03c0\u03bd\u03b7 \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae \u03c0\u03bf\u03c5 \u03b1\u03bd\u03b1\u03b8\u03ad\u03c4\u03b5\u03b9 \u03c3\u03c4\u03bf\u03bd \u03c0\u03bb\u03b7\u03c3\u03b9\u03ad\u03c3\u03c4\u03b5\u03c1\u03bf \u03b5\u03be\u03b5\u03b9\u03b4\u03b9\u03ba\u03b5\u03c5\u03bc\u03ad\u03bd\u03bf \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc \u2014\u03cc\u03c7\u03b9 \u03bc\u03cc\u03bd\u03bf \u03c4\u03bf\u03bd \u03b5\u03c0\u03cc\u03bc\u03b5\u03bd\u03bf \u03b4\u03b9\u03b1\u03b8\u03ad\u03c3\u03b9\u03bc\u03bf\u2014 \u03c0\u03b1\u03c1\u03ac\u03b3\u03b5\u03b9 \u03c4\u03b7 \u03bc\u03b5\u03b3\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03b7 \u03bc\u03b5\u03af\u03c9\u03c3\u03b7 \u03c3\u03b5 \u03ad\u03bd\u03b1 \u03b2\u03ae\u03bc\u03b1. \u0397 \u03b3\u03b5\u03c9\u03b4\u03c1\u03bf\u03bc\u03bf\u03bb\u03cc\u03b3\u03b7\u03c3\u03b7 \u03b2\u03bf\u03ae\u03b8\u03b7\u03c3\u03b5 \u03c4\u03b9\u03c2 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b5\u03c2 \u03bd\u03b1 \u03bc\u03b5\u03b9\u03ce\u03c3\u03bf\u03c5\u03bd \u03c4\u03b7 \u03bc\u03ad\u03c3\u03b7 \u03b1\u03c0\u03cc\u03ba\u03c1\u03b9\u03c3\u03b7 \u03b1\u03c0\u03cc \u03c4\u03c1\u03b5\u03b9\u03c2 \u03ce\u03c1\u03b5\u03c2 \u03c3\u03b5 \u03bb\u03b9\u03b3\u03cc\u03c4\u03b5\u03c1\u03bf \u03b1\u03c0\u03cc 90 \u03bb\u03b5\u03c0\u03c4\u03ac \u03bc\u03b5 \u03c4\u03b7 \u03bc\u03b5\u03c4\u03ac\u03b2\u03b1\u03c3\u03b7 \u03c3\u03b5 \u03b1\u03bd\u03ac\u03b8\u03b5\u03c3\u03b7 \u03b2\u03ac\u03c3\u03b5\u03b9 \u03b5\u03b3\u03b3\u03cd\u03c4\u03b7\u03c4\u03b1\u03c2. \u0394\u03b5\u03af\u03c4\u03b5 \u03c4\u03bf\u03bd \u03bf\u03b4\u03b7\u03b3\u03cc \u03bc\u03b1\u03c2 \u03b3\u03b9\u03b1 <a style=\"color: #2756e8;\" href=\"https:\/\/shifton.com\/el\/blog\/logismiko-diacheirisis-exoterikis-ypiresias\/\" target=\"_blank\" rel=\"noopener\">\u03bb\u03bf\u03b3\u03b9\u03c3\u03bc\u03b9\u03ba\u03cc \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5<\/a> \u03b3\u03b9\u03b1 \u03c4\u03bf \u03c0\u03ce\u03c2 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b5\u03af \u03b7 \u03b1\u03c5\u03c4\u03bf\u03bc\u03b1\u03c4\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03b7 \u03b1\u03bd\u03ac\u03b8\u03b5\u03c3\u03b7 \u03c3\u03c4\u03b7\u03bd \u03c0\u03c1\u03ac\u03be\u03b7.<\/p>\n<\/div>\n<p><!-- KPI 04 --><\/p>\n<div style=\"border: 1.5px solid #e0e8ff; border-radius: 14px; padding: 24px; margin: 1.5rem 0; background: #fff;\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap;\">\n<div style=\"background: #2756e8; color: #fff; font-size: 0.82rem; font-weight: 800; padding: 5px 12px; border-radius: 100px; white-space: normal;\">KPI 04<\/div>\n<h3 style=\"font-size: 1.2rem; font-weight: 800; color: #1a1a2e; margin: 0 !important; padding: 0 !important; border: none !important;\">\u03a0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03a7\u03c1\u03ae\u03c3\u03b7\u03c2 \u03a4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd<\/h3>\n<\/div>\n<p style=\"font-size: 1rem; color: #2d2d45; margin: 0 0 1rem;\">\u03a4\u03bf \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03c4\u03c9\u03bd \u03c9\u03c1\u03ce\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03b5\u03bd\u03cc\u03c2 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd \u03c0\u03bf\u03c5 \u03b4\u03b1\u03c0\u03b1\u03bd\u03ac\u03c4\u03b1\u03b9 \u03c3\u03b5 \u03c7\u03c1\u03b5\u03ce\u03c3\u03b9\u03bc\u03b5\u03c2 \u03b4\u03c1\u03b1\u03c3\u03c4\u03b7\u03c1\u03b9\u03cc\u03c4\u03b7\u03c4\u03b5\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd, \u03c3\u03b5 \u03b1\u03bd\u03c4\u03af\u03b8\u03b5\u03c3\u03b7 \u03bc\u03b5 \u03c4\u03b1 \u03c4\u03b1\u03be\u03af\u03b4\u03b9\u03b1, \u03c4\u03bf\u03bd \u03c7\u03c1\u03cc\u03bd\u03bf \u03b1\u03b4\u03c1\u03ac\u03bd\u03b5\u03b9\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03c4\u03b7 \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7. \u0391\u03c5\u03c4\u03cc\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03bf \u03c0\u03c1\u03c9\u03c4\u03b1\u03c1\u03c7\u03b9\u03ba\u03cc\u03c2 \u03b4\u03b5\u03af\u03ba\u03c4\u03b7\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03bf \u03b5\u03ac\u03bd \u03bf \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03cc\u03c2 \u03bc\u03b5\u03c4\u03b1\u03c4\u03c1\u03ad\u03c0\u03b5\u03b9 \u03c4\u03b7\u03bd \u03b9\u03ba\u03b1\u03bd\u03cc\u03c4\u03b7\u03c4\u03b1 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03c3\u03b5 \u03ad\u03c3\u03bf\u03b4\u03b1. \u039f\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03bf\u03cd\u03bd \u03bc\u03b5 60\u201370% \u03c7\u03c1\u03b7\u03c3\u03b9\u03bc\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03cc\u03c4\u03b1\u03bd \u03b5\u03af\u03bd\u03b1\u03b9 \u03b5\u03c6\u03b9\u03ba\u03c4\u03cc \u03c4\u03bf 85%+ \u2014 \u03c4\u03bf \u03ba\u03b5\u03bd\u03cc \u03b5\u03af\u03bd\u03b1\u03b9 \u03c3\u03c7\u03b5\u03b4\u03cc\u03bd \u03c0\u03ac\u03bd\u03c4\u03b1 \u03bf \u03c5\u03c0\u03b5\u03c1\u03b2\u03bf\u03bb\u03b9\u03ba\u03cc\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd \u03ba\u03b1\u03b9 \u03b7 \u03c7\u03b5\u03b9\u03c1\u03c9\u03bd\u03b1\u03ba\u03c4\u03b9\u03ba\u03ae \u03b4\u03b9\u03bf\u03b9\u03ba\u03b7\u03c4\u03b9\u03ba\u03ae \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1 \u03c0\u03bf\u03c5 \u03b4\u03b5\u03bd \u03ad\u03c7\u03b5\u03b9 \u03b1\u03ba\u03cc\u03bc\u03b7 \u03b1\u03c5\u03c4\u03bf\u03bc\u03b1\u03c4\u03bf\u03c0\u03bf\u03b9\u03b7\u03b8\u03b5\u03af.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 1rem 0;\">\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a4\u03cd\u03c0\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">(\u03a7\u03c1\u03b5\u03c9\u03c4\u03ad\u03b5\u03c2 \u03ce\u03c1\u03b5\u03c2 \u00f7 \u03a3\u03c5\u03bd\u03bf\u03bb\u03b9\u03ba\u03ad\u03c2 \u03ce\u03c1\u03b5\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2) \u00d7 100<\/div>\n<\/div>\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u0392\u03b9\u03bf\u03bc\u03b7\u03c7\u03b1\u03bd\u03b9\u03ba\u03cc \u03c3\u03b7\u03bc\u03b5\u03af\u03bf \u03b1\u03bd\u03b1\u03c6\u03bf\u03c1\u03ac\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">60\u201370% \u03bc\u03ad\u03c3\u03bf\u03c2 \u03cc\u03c1\u03bf\u03c2 \u00b7 85%+ \u03b2\u03b5\u03bb\u03c4\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03b5\u03c2 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2<\/div>\n<\/div>\n<\/div>\n<p style=\"font-size: 0.95rem; color: #2d2d45; margin: 0;\"><strong>\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03c4\u03bf \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5:<\/strong> \u03a4\u03b1 \u03c1\u03bf\u03bb\u03cc\u03b3\u03b9\u03b1 \u03b5\u03c0\u03b1\u03bb\u03b7\u03b8\u03b5\u03c5\u03bc\u03ad\u03bd\u03b1 \u03bc\u03b5 GPS, \u03b7 \u03b1\u03c5\u03c4\u03bf\u03bc\u03b1\u03c4\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03b7 \u03b1\u03bb\u03c5\u03c3\u03af\u03b4\u03b1 \u03b4\u03b9\u03b1\u03b4\u03c1\u03bf\u03bc\u03ce\u03bd \u03ba\u03b1\u03b9 \u03b7 \u03bf\u03bb\u03bf\u03ba\u03bb\u03ae\u03c1\u03c9\u03c3\u03b7 \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd \u03bc\u03ad\u03c3\u03c9 \u03ba\u03b9\u03bd\u03b7\u03c4\u03bf\u03cd \u03b1\u03bd\u03c4\u03b9\u03ba\u03b1\u03b8\u03b9\u03c3\u03c4\u03bf\u03cd\u03bd \u03c4\u03b7 \u03c3\u03c5\u03bc\u03c6\u03c9\u03bd\u03af\u03b1 \u03c7\u03b1\u03c1\u03c4\u03b9\u03bf\u03cd \u03c3\u03c4\u03bf \u03c4\u03ad\u03bb\u03bf\u03c2 \u03c4\u03b7\u03c2 \u03b7\u03bc\u03ad\u03c1\u03b1\u03c2 \u2014 \u03ba\u03b1\u03b8\u03b5\u03bc\u03af\u03b1 \u03c0\u03c1\u03bf\u03c3\u03b8\u03ad\u03c4\u03b5\u03b9 \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b9\u03bc\u03b5\u03c2 \u03c7\u03c1\u03b5\u03ce\u03c3\u03b9\u03bc\u03b5\u03c2 \u03ce\u03c1\u03b5\u03c2 \u03c0\u03af\u03c3\u03c9 \u03c3\u03c4\u03b7\u03bd \u03b7\u03bc\u03ad\u03c1\u03b1 \u03b5\u03bd\u03cc\u03c2 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd. \u039f\u03b9 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03c0\u03bf\u03c5 \u03b5\u03c6\u03ac\u03c1\u03bc\u03bf\u03c3\u03b1\u03bd \u03c0\u03af\u03bd\u03b1\u03ba\u03b5\u03c2 \u03b5\u03c1\u03b3\u03b1\u03bb\u03b5\u03af\u03c9\u03bd \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03bf\u03cd \u03b1\u03bd\u03ad\u03c6\u03b5\u03c1\u03b1\u03bd 18% \u03ba\u03ad\u03c1\u03b4\u03b7 \u03c7\u03c1\u03ae\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 25% \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03c7\u03c1\u03b5\u03ce\u03c3\u03b9\u03bc\u03b5\u03c2 \u03ce\u03c1\u03b5\u03c2 \u03b1\u03bd\u03ac \u03bc\u03ae\u03bd\u03b1 \u03c7\u03c9\u03c1\u03af\u03c2 \u03bd\u03b1 \u03c0\u03c1\u03bf\u03c3\u03b8\u03ad\u03c3\u03bf\u03c5\u03bd \u03c0\u03bb\u03ae\u03b8\u03bf\u03c2 \u03b1\u03c0\u03b1\u03c3\u03c7\u03bf\u03bb\u03bf\u03c5\u03bc\u03ad\u03bd\u03c9\u03bd.<\/p>\n<\/div>\n<p><!-- KPI 05 --><\/p>\n<div style=\"border: 1.5px solid #e0e8ff; border-radius: 14px; padding: 24px; margin: 1.5rem 0; background: #fff;\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap;\">\n<div style=\"background: #2756e8; color: #fff; font-size: 0.82rem; font-weight: 800; padding: 5px 12px; border-radius: 100px; white-space: normal;\">KPI 05<\/div>\n<h3 style=\"font-size: 1.2rem; font-weight: 800; color: #1a1a2e; margin: 0 !important; padding: 0 !important; border: none !important;\">\u03a0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03a3\u03c5\u03bc\u03bc\u03cc\u03c1\u03c6\u03c9\u03c3\u03b7\u03c2 SLA<\/h3>\n<\/div>\n<p style=\"font-size: 1rem; color: #2d2d45; margin: 0 0 1rem;\">\u03a4\u03bf \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03c4\u03c9\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd \u03c0\u03bf\u03c5 \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03ce\u03b8\u03b7\u03ba\u03b1\u03bd \u03b5\u03bd\u03c4\u03cc\u03c2 \u03c4\u03c9\u03bd \u03c0\u03b1\u03c1\u03b1\u03b8\u03cd\u03c1\u03c9\u03bd \u03b1\u03c0\u03cc\u03ba\u03c1\u03b9\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03b5\u03c0\u03af\u03bb\u03c5\u03c3\u03b7\u03c2 \u03c0\u03bf\u03c5 \u03ad\u03c7\u03bf\u03c5\u03bd \u03b4\u03b5\u03c3\u03bc\u03b5\u03c5\u03c4\u03b5\u03af \u03c3\u03c4\u03b9\u03c2 \u03c3\u03c5\u03bc\u03c6\u03c9\u03bd\u03af\u03b5\u03c2 \u03c0\u03b1\u03c1\u03bf\u03c7\u03ae\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd. \u0397 \u03c3\u03c5\u03bc\u03bc\u03cc\u03c1\u03c6\u03c9\u03c3\u03b7 \u03bc\u03b5 \u03c4\u03bf SLA \u03b5\u03af\u03bd\u03b1\u03b9 \u03c4\u03cc\u03c3\u03bf \u03bc\u03ad\u03c4\u03c1\u03b7\u03c3\u03b7 \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7\u03c2 \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03cc\u03c3\u03bf \u03ba\u03b1\u03b9 \u03bf\u03b9\u03ba\u03bf\u03bd\u03bf\u03bc\u03b9\u03ba\u03ae \u2014 \u03bf\u03b9 \u03c0\u03b1\u03c1\u03b1\u03b2\u03b9\u03ac\u03c3\u03b5\u03b9\u03c2 SLA \u03b5\u03bd\u03b5\u03c1\u03b3\u03bf\u03c0\u03bf\u03b9\u03bf\u03cd\u03bd \u03ba\u03c5\u03c1\u03ce\u03c3\u03b5\u03b9\u03c2, \u03b4\u03b9\u03b1\u03b2\u03c1\u03ce\u03bd\u03bf\u03c5\u03bd \u03c4\u03b9\u03c2 \u03b1\u03bd\u03b1\u03bd\u03b5\u03ce\u03c3\u03b5\u03b9\u03c2 \u03ba\u03b1\u03b9 \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03bf\u03cd\u03bd \u03c4\u03b7\u03bd \u03c0\u03b9\u03bf \u03b1\u03be\u03b9\u03cc\u03c0\u03b9\u03c3\u03c4\u03b7 \u03ad\u03b3\u03ba\u03b1\u03b9\u03c1\u03b7 \u03c0\u03c1\u03bf\u03b5\u03b9\u03b4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03b3\u03b9\u03b1 \u03c0\u03c1\u03bf\u03b2\u03bb\u03ae\u03bc\u03b1\u03c4\u03b1 \u03c3\u03c5\u03c3\u03c4\u03b7\u03bc\u03b9\u03ba\u03ae\u03c2 \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae\u03c2. \u039f\u03b9 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03c0\u03bf\u03c5 \u03bc\u03b5\u03c4\u03b1\u03ba\u03b9\u03bd\u03bf\u03cd\u03bd\u03c4\u03b1\u03b9 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03b1\u03bd\u03c4\u03b9\u03b4\u03c1\u03b1\u03c3\u03c4\u03b9\u03ba\u03ae \u03c3\u03c4\u03b7\u03bd \u03c0\u03c1\u03bf\u03bb\u03b7\u03c0\u03c4\u03b9\u03ba\u03ae \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7 SLA \u03c9\u03b8\u03bf\u03cd\u03bd \u03c3\u03c5\u03bd\u03b5\u03c7\u03ce\u03c2 \u03c4\u03b7 \u03c3\u03c5\u03bc\u03bc\u03cc\u03c1\u03c6\u03c9\u03c3\u03b7 \u03b1\u03c0\u03cc \u03c4\u03b7 \u03b4\u03b5\u03ba\u03b1\u03b5\u03c4\u03af\u03b1 \u03c4\u03bf\u03c5 &#8217;60 \u03c3\u03c4\u03b7 \u03b4\u03b5\u03ba\u03b1\u03b5\u03c4\u03af\u03b1 \u03c4\u03bf\u03c5 &#8217;90.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 1rem 0;\">\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a4\u03cd\u03c0\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">(\u0395\u03c1\u03b3\u03b1\u03c3\u03af\u03b5\u03c2 \u03b5\u03bd\u03c4\u03cc\u03c2 SLA \u00f7 \u03a3\u03cd\u03bd\u03bf\u03bb\u03bf \u03b8\u03ad\u03c3\u03b5\u03c9\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2) \u00d7 100<\/div>\n<\/div>\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a3\u03c4\u03cc\u03c7\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">90%+ \u03c0\u03c1\u03cc\u03c4\u03c5\u03c0\u03bf \u00b7 95%+ \u03b3\u03b9\u03b1 \u03c3\u03c5\u03bc\u03b2\u03cc\u03bb\u03b1\u03b9\u03b1 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd<\/div>\n<\/div>\n<\/div>\n<p style=\"font-size: 0.95rem; color: #2d2d45; margin: 0;\"><strong>\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03c4\u03bf \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5:<\/strong> \u0397 \u03c3\u03c5\u03bc\u03bc\u03cc\u03c1\u03c6\u03c9\u03c3\u03b7 \u03bc\u03b5 \u03c4\u03bf SLA \u03b1\u03c0\u03b1\u03b9\u03c4\u03b5\u03af \u03c0\u03c1\u03bf\u03bb\u03b7\u03c0\u03c4\u03b9\u03ba\u03ad\u03c2 \u03b5\u03b9\u03b4\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03b9\u03c2 \u2014 \u03c0\u03c1\u03bf\u03b5\u03b9\u03b4\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03b9\u03c2 \u03c0\u03bf\u03c5 \u03b5\u03bd\u03b5\u03c1\u03b3\u03bf\u03c0\u03bf\u03b9\u03bf\u03cd\u03bd\u03c4\u03b1\u03b9 \u03c0\u03c1\u03b9\u03bd \u03ba\u03bb\u03b5\u03af\u03c3\u03b5\u03b9 \u03ad\u03bd\u03b1 \u03c0\u03b1\u03c1\u03ac\u03b8\u03c5\u03c1\u03bf, \u03cc\u03c7\u03b9 \u03b5\u03b9\u03b4\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03b9\u03c2 \u03cc\u03c4\u03b9 \u03ad\u03c7\u03b5\u03b9 \u03ae\u03b4\u03b7 \u03c3\u03c5\u03bc\u03b2\u03b5\u03af \u03c0\u03b1\u03c1\u03b1\u03b2\u03af\u03b1\u03c3\u03b7. \u03c4\u03bf\u03c5 Shifton <a style=\"color: #2756e8;\" href=\"https:\/\/shifton.com\/service\/el\/features\/instant-notification-software-ameses-eidopoiiseis-logismiko\/\" target=\"_blank\" rel=\"noopener\">\u03bc\u03bf\u03bd\u03ac\u03b4\u03b1 \u03ac\u03bc\u03b5\u03c3\u03c9\u03bd \u03b5\u03b9\u03b4\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03c9\u03bd<\/a> \u03b5\u03c0\u03b9\u03c3\u03b7\u03bc\u03b1\u03af\u03bd\u03b5\u03b9 \u03b1\u03c5\u03c4\u03cc\u03bc\u03b1\u03c4\u03b1 \u03c4\u03b9\u03c2 \u03b5\u03c0\u03b9\u03ba\u03af\u03bd\u03b4\u03c5\u03bd\u03b5\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b5\u03c2, \u03b4\u03af\u03bd\u03bf\u03bd\u03c4\u03b1\u03c2 \u03c3\u03c4\u03b7\u03bd \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae 30\u201360 \u03bb\u03b5\u03c0\u03c4\u03ac \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03b5\u03bd\u03b5\u03c1\u03b3\u03ae\u03c3\u03b5\u03b9 \u03c0\u03c1\u03b9\u03bd \u03ad\u03bd\u03b1 SLA \u03c3\u03c0\u03ac\u03c3\u03b5\u03b9 \u03b1\u03bd\u03c4\u03af \u03bd\u03b1 \u03b1\u03bd\u03c4\u03b9\u03b4\u03c1\u03ac\u03c3\u03b5\u03b9 \u03bc\u03b5\u03c4\u03ac \u03c4\u03bf \u03b3\u03b5\u03b3\u03bf\u03bd\u03cc\u03c2.<\/p>\n<\/div>\n<p><!-- KPI 06 --><\/p>\n<div style=\"border: 1.5px solid #e0e8ff; border-radius: 14px; padding: 24px; margin: 1.5rem 0; background: #fff;\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap;\">\n<div style=\"background: #2756e8; color: #fff; font-size: 0.82rem; font-weight: 800; padding: 5px 12px; border-radius: 100px; white-space: normal;\">KPI 06<\/div>\n<h3 style=\"font-size: 1.2rem; font-weight: 800; color: #1a1a2e; margin: 0 !important; padding: 0 !important; border: none !important;\">\u0392\u03b1\u03b8\u03bc\u03bf\u03bb\u03bf\u03b3\u03af\u03b1 \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7\u03c2 \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd (CSAT)<\/h3>\n<\/div>\n<p style=\"font-size: 1rem; color: #2d2d45; margin: 0 0 1rem;\">\u039c\u03b9\u03b1 \u03b2\u03b1\u03b8\u03bc\u03bf\u03bb\u03bf\u03b3\u03af\u03b1 \u03bc\u03b5\u03c4\u03ac \u03c4\u03b7\u03bd \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03c0\u03bf\u03c5 \u03bc\u03b5\u03c4\u03c1\u03ac \u03c4\u03b7\u03bd \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1 \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2. \u039f \u038c\u03bc\u03b9\u03bb\u03bf\u03c2 Aberdeen \u03c0\u03c1\u03bf\u03c3\u03b4\u03b9\u03bf\u03c1\u03af\u03b6\u03b5\u03b9 \u03c4\u03b7\u03bd \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03c9\u03c2 \u03c4\u03bf \u03ba\u03cd\u03c1\u03b9\u03bf \u03bc\u03ad\u03c4\u03c1\u03bf \u03b5\u03c0\u03b9\u03c4\u03c5\u03c7\u03af\u03b1\u03c2 \u03c3\u03c4\u03b7 \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03b5\u03c0\u03b9\u03c4\u03cc\u03c0\u03b9\u03c9\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd, \u03cc\u03c0\u03c9\u03c2 \u03b1\u03bd\u03b1\u03c6\u03ad\u03c1\u03b5\u03c4\u03b1\u03b9 \u03b1\u03c0\u03cc \u03c4\u03bf 68% \u03c4\u03c9\u03bd \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03ce\u03bd \u03c5\u03c8\u03b7\u03bb\u03ce\u03bd \u03b5\u03c0\u03b9\u03b4\u03cc\u03c3\u03b5\u03c9\u03bd \u03c0\u03c1\u03b9\u03bd \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03ba\u03b1\u03b8\u03b1\u03c1\u03ae \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b9\u03ba\u03ae \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03c3\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1. \u039f\u03b9 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03bf\u03af \u03c0\u03bf\u03c5 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03bf\u03cd\u03bd \u03b5\u03bd\u03b5\u03c1\u03b3\u03ac KPI \u03b5\u03bc\u03c6\u03b1\u03bd\u03af\u03b6\u03bf\u03c5\u03bd 20% \u03c5\u03c8\u03b7\u03bb\u03cc\u03c4\u03b5\u03c1\u03bf CSAT \u03b1\u03c0\u03cc \u03b1\u03c5\u03c4\u03bf\u03cd\u03c2 \u03c0\u03bf\u03c5 \u03b4\u03b5\u03bd \u03c4\u03bf \u03ba\u03ac\u03bd\u03bf\u03c5\u03bd, \u03c0\u03b1\u03c1\u03ac\u03bb\u03bb\u03b7\u03bb\u03b1 \u03bc\u03b5 15% \u03c5\u03c8\u03b7\u03bb\u03cc\u03c4\u03b5\u03c1\u03b7 \u03c0\u03b1\u03c1\u03b1\u03b3\u03c9\u03b3\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03ce\u03bd. \u0394\u03b9\u03b1\u03b2\u03ac\u03c3\u03c4\u03b5 \u03c4\u03b7\u03bd \u03b5\u03c0\u03b9\u03c3\u03ba\u03cc\u03c0\u03b7\u03c3\u03b7 \u03bc\u03b1\u03c2 <a style=\"color: #2756e8;\" href=\"https:\/\/shifton.com\/el\/blog\/leitourgies-ypiresion-pediou-30-veltistes-praktikes-gia-veltistopoiisi\/\" target=\"_blank\" rel=\"noopener\">\u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 \u03b5\u03c0\u03b9\u03c4\u03cc\u03c0\u03b9\u03b1\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2<\/a> \u03b3\u03b9\u03b1 \u03c4\u03bf \u03c0\u03ce\u03c2 \u03b7 \u03c0\u03bb\u03ae\u03c1\u03b7\u03c2 \u03c1\u03bf\u03ae \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae \u03ad\u03c9\u03c2 \u03c4\u03b7\u03bd \u03b1\u03c0\u03bf\u03c3\u03cd\u03bd\u03b4\u03b5\u03c3\u03b7 \u03c3\u03c5\u03bd\u03b4\u03ad\u03b5\u03c4\u03b1\u03b9 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1 \u03c4\u03bf\u03c5 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 1rem 0;\">\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a4\u03cd\u03c0\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">(\u0398\u03b5\u03c4\u03b9\u03ba\u03ad\u03c2 \u03b1\u03c0\u03b1\u03bd\u03c4\u03ae\u03c3\u03b5\u03b9\u03c2 \u00f7 \u03a3\u03cd\u03bd\u03bf\u03bb\u03bf \u03b1\u03c0\u03b1\u03bd\u03c4\u03ae\u03c3\u03b5\u03c9\u03bd) \u00d7 100<\/div>\n<\/div>\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a3\u03c5\u03c7\u03bd\u03cc\u03c4\u03b7\u03c4\u03b1 \u03b1\u03bd\u03b1\u03b8\u03b5\u03ce\u03c1\u03b7\u03c3\u03b7\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">\u039c\u03b5\u03c4\u03ac \u03b1\u03c0\u03cc \u03ba\u03ac\u03b8\u03b5 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1 \u00b7 \u039c\u03b7\u03bd\u03b9\u03b1\u03af\u03b1 \u03c4\u03ac\u03c3\u03b7<\/div>\n<\/div>\n<\/div>\n<p style=\"font-size: 0.95rem; color: #2d2d45; margin: 0;\"><strong>\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03c4\u03bf \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5:<\/strong> \u03a4\u03bf CSAT \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03b9\u03bf \u03b5\u03c5\u03b1\u03af\u03c3\u03b8\u03b7\u03c4\u03bf \u03c3\u03c4\u03b7\u03bd \u03b1\u03ba\u03c1\u03af\u03b2\u03b5\u03b9\u03b1 \u03c4\u03b7\u03c2 \u03ce\u03c1\u03b1\u03c2 \u03ac\u03c6\u03b9\u03be\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03c3\u03c4\u03b7\u03bd \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03af\u03b1 \u03c4\u03bf\u03c5 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd. \u039f\u03b9 \u03b1\u03c5\u03c4\u03bf\u03bc\u03b1\u03c4\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03b5\u03c2 \u03b5\u03b9\u03b4\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03b9\u03c2 ETA \u2014 &#171;\u03bf \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc\u03c2 \u03c3\u03b1\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 20 \u03bb\u03b5\u03c0\u03c4\u03ac \u03bc\u03b1\u03ba\u03c1\u03b9\u03ac&#187; \u2014 \u03b1\u03c5\u03be\u03ac\u03bd\u03bf\u03c5\u03bd \u03c3\u03c4\u03b1\u03b8\u03b5\u03c1\u03ac \u03c4\u03b9\u03c2 \u03b2\u03b1\u03b8\u03bc\u03bf\u03bb\u03bf\u03b3\u03af\u03b5\u03c2 \u03b1\u03ba\u03cc\u03bc\u03b1 \u03ba\u03b1\u03b9 \u03cc\u03c4\u03b1\u03bd \u03bf \u03af\u03b4\u03b9\u03bf\u03c2 \u03bf \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b1\u03bd\u03b1\u03bc\u03bf\u03bd\u03ae\u03c2 \u03b4\u03b5\u03bd \u03ad\u03c7\u03b5\u03b9 \u03b1\u03bb\u03bb\u03ac\u03be\u03b5\u03b9. \u0397 \u03c3\u03cd\u03bb\u03bb\u03b7\u03c8\u03b7 \u03c5\u03c0\u03bf\u03b3\u03c1\u03b1\u03c6\u03ae\u03c2 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7 \u03ba\u03b1\u03b9 \u03b7 \u03b1\u03c0\u03cc\u03b4\u03b5\u03b9\u03be\u03b7 \u03bf\u03bb\u03bf\u03ba\u03bb\u03ae\u03c1\u03c9\u03c3\u03b7\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03bc\u03b5\u03b9\u03ce\u03bd\u03bf\u03c5\u03bd \u03c4\u03b9\u03c2 \u03b4\u03b9\u03b1\u03c6\u03c9\u03bd\u03af\u03b5\u03c2 \u03bc\u03b5\u03c4\u03ac \u03c4\u03b7\u03bd \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03c0\u03bf\u03c5 \u03bc\u03b5\u03b9\u03ce\u03bd\u03bf\u03c5\u03bd \u03c4\u03b7 \u03b2\u03b1\u03b8\u03bc\u03bf\u03bb\u03bf\u03b3\u03af\u03b1.<\/p>\n<\/div>\n<p><!-- KPI 07 --><\/p>\n<div style=\"border: 1.5px solid #e0e8ff; border-radius: 14px; padding: 24px; margin: 1.5rem 0; background: #fff;\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap;\">\n<div style=\"background: #2756e8; color: #fff; font-size: 0.82rem; font-weight: 800; padding: 5px 12px; border-radius: 100px; white-space: normal;\">KPI 07<\/div>\n<h3 style=\"font-size: 1.2rem; font-weight: 800; color: #1a1a2e; margin: 0 !important; padding: 0 !important; border: none !important;\">\u03a7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd \u03b1\u03bd\u03ac \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1<\/h3>\n<\/div>\n<p style=\"font-size: 1rem; color: #2d2d45; margin: 0 0 1rem;\">\u039f \u03bc\u03ad\u03c3\u03bf\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03c0\u03bf\u03c5 \u03be\u03bf\u03b4\u03b5\u03cd\u03b5\u03b9 \u03ad\u03bd\u03b1\u03c2 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc\u03c2 \u03c4\u03b1\u03be\u03b9\u03b4\u03b5\u03cd\u03bf\u03bd\u03c4\u03b1\u03c2 \u03bc\u03b5\u03c4\u03b1\u03be\u03cd \u03c4\u03c9\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd. \u03a4\u03bf \u03c5\u03c0\u03b5\u03c1\u03b2\u03bf\u03bb\u03b9\u03ba\u03cc \u03c4\u03b1\u03be\u03af\u03b4\u03b9 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c4\u03bf \u03c0\u03b9\u03bf \u03bf\u03c1\u03b1\u03c4\u03cc \u03c3\u03b7\u03bc\u03ac\u03b4\u03b9 \u03c4\u03bf\u03c5 \u03b1\u03bd\u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03c3\u03bc\u03b1\u03c4\u03b9\u03ba\u03bf\u03cd \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03bf\u03cd \u03ba\u03b1\u03b9 \u03bf \u03c0\u03b9\u03bf \u03ac\u03bc\u03b5\u03c3\u03bf\u03c2 \u03bc\u03bf\u03c7\u03bb\u03cc\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03b7 \u03bc\u03b5\u03af\u03c9\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c5\u03c0\u03b5\u03c1\u03c9\u03c1\u03b9\u03ce\u03bd \u03c7\u03c9\u03c1\u03af\u03c2 \u03bc\u03b5\u03af\u03c9\u03c3\u03b7 \u03c4\u03bf\u03c5 \u03b1\u03c1\u03b9\u03b8\u03bc\u03bf\u03cd \u03c4\u03c9\u03bd \u03b5\u03c1\u03b3\u03b1\u03b6\u03bf\u03bc\u03ad\u03bd\u03c9\u03bd. \u0397 \u03ad\u03c1\u03b5\u03c5\u03bd\u03b1 \u03c4\u03b7\u03c2 McKinsey \u03b5\u03c0\u03b9\u03b2\u03b5\u03b2\u03b1\u03b9\u03ce\u03bd\u03b5\u03b9 \u03cc\u03c4\u03b9 \u03b7 \u03bc\u03b5\u03af\u03c9\u03c3\u03b7 \u03c4\u03bf\u03c5 \u03b7\u03bc\u03b5\u03c1\u03ae\u03c3\u03b9\u03bf\u03c5 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c5 \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd \u03b1\u03ba\u03cc\u03bc\u03b7 \u03ba\u03b1\u03b9 \u03ba\u03b1\u03c4\u03ac \u03bc\u03af\u03b1 \u03ce\u03c1\u03b1 \u03bc\u03c0\u03bf\u03c1\u03b5\u03af \u03bd\u03b1 \u03b1\u03c0\u03b5\u03bb\u03b5\u03c5\u03b8\u03b5\u03c1\u03ce\u03c3\u03b5\u03b9 \u03c4\u03b7 \u03c7\u03c9\u03c1\u03b7\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1 \u03b3\u03b9\u03b1 \u03bc\u03af\u03b1 \u03ad\u03c9\u03c2 \u03b4\u03cd\u03bf \u03c0\u03c1\u03cc\u03c3\u03b8\u03b5\u03c4\u03b5\u03c2 \u03b8\u03ad\u03c3\u03b5\u03b9\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03b1\u03bd\u03ac \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc \u03c4\u03b7\u03bd \u03b7\u03bc\u03ad\u03c1\u03b1 \u2014 \u03ac\u03bc\u03b5\u03c3\u03bf \u03b1\u03bd\u03c4\u03af\u03ba\u03c4\u03c5\u03c0\u03bf \u03c3\u03c4\u03b1 \u03ad\u03c3\u03bf\u03b4\u03b1 \u03c7\u03c9\u03c1\u03af\u03c2 \u03c0\u03c1\u03bf\u03c3\u03b8\u03ae\u03ba\u03b7 \u03c0\u03c1\u03bf\u03c3\u03c9\u03c0\u03b9\u03ba\u03bf\u03cd.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 1rem 0;\">\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a4\u03cd\u03c0\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">\u03a3\u03c5\u03bd\u03bf\u03bb\u03b9\u03ba\u03cc\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd \u00f7 \u0391\u03c1\u03b9\u03b8\u03bc\u03cc\u03c2 \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03bd\u03c9\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd<\/div>\n<\/div>\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a3\u03c4\u03cc\u03c7\u03bf\u03c2 \u03b2\u03b5\u03bb\u03c4\u03af\u03c9\u03c3\u03b7\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">\u039c\u03b5\u03af\u03c9\u03c3\u03b7 15\u201325% \u03bc\u03b5 \u03b2\u03b5\u03bb\u03c4\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03b4\u03b9\u03b1\u03b4\u03c1\u03bf\u03bc\u03ae\u03c2<\/div>\n<\/div>\n<\/div>\n<p style=\"font-size: 0.95rem; color: #2d2d45; margin: 0;\"><strong>\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03c4\u03bf \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5:<\/strong> \u0397 \u03b1\u03bb\u03c5\u03c3\u03af\u03b4\u03b1 \u03b4\u03c1\u03bf\u03bc\u03bf\u03bb\u03bf\u03b3\u03af\u03c9\u03bd \u2014 \u03b7 \u03bf\u03bc\u03b1\u03b4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03ba\u03bf\u03bd\u03c4\u03b9\u03bd\u03ce\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd \u03c3\u03c4\u03b7 \u03c3\u03b5\u03b9\u03c1\u03ac \u03ba\u03b1\u03b9 \u03cc\u03c7\u03b9 \u03bc\u03cc\u03bd\u03bf \u03ba\u03b1\u03c4\u03ac \u03c4\u03b7\u03bd \u03ce\u03c1\u03b1 \u03ac\u03c6\u03b9\u03be\u03b7\u03c2 \u2014 \u03b5\u03af\u03bd\u03b1\u03b9 \u03bf \u03ba\u03cd\u03c1\u03b9\u03bf\u03c2 \u03bc\u03bf\u03c7\u03bb\u03cc\u03c2. \u039f\u03b9 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03c0\u03bf\u03c5 \u03c7\u03c1\u03b7\u03c3\u03b9\u03bc\u03bf\u03c0\u03bf\u03b9\u03bf\u03cd\u03bd \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03cc \u03bc\u03b5 \u03b5\u03c0\u03af\u03b3\u03bd\u03c9\u03c3\u03b7 \u03c4\u03bf\u03c0\u03bf\u03b8\u03b5\u03c3\u03af\u03b1\u03c2 \u03ad\u03c7\u03bf\u03c5\u03bd \u03bc\u03b5\u03b9\u03ce\u03c3\u03b5\u03b9 \u03c4\u03bf\u03bd \u03c7\u03c1\u03cc\u03bd\u03bf \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd \u03b1\u03bd\u03ac \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1 \u03ba\u03b1\u03c4\u03ac 15\u201325%, \u03b5\u03c0\u03b9\u03c4\u03c1\u03ad\u03c0\u03bf\u03bd\u03c4\u03b1\u03c2 \u03bc\u03af\u03b1 \u03ae \u03b4\u03cd\u03bf \u03b5\u03c0\u03b9\u03c0\u03bb\u03ad\u03bf\u03bd \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03ce\u03c3\u03b5\u03b9\u03c2 \u03b1\u03bd\u03ac \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc \u03b1\u03bd\u03ac \u03b7\u03bc\u03ad\u03c1\u03b1. \u039c\u03b1\u03c2 <a style=\"color: #2756e8;\" href=\"https:\/\/shifton.com\/el\/blog\/veltistopoiisi-diadromis-exypiretisis-pediou\/\" target=\"_blank\" rel=\"noopener\">\u03bf\u03b4\u03b7\u03b3\u03cc\u03c2 \u03b2\u03b5\u03bb\u03c4\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7\u03c2 \u03b4\u03b9\u03b1\u03b4\u03c1\u03bf\u03bc\u03ae\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5<\/a> \u03ba\u03b1\u03bb\u03cd\u03c0\u03c4\u03b5\u03b9 \u03bb\u03b5\u03c0\u03c4\u03bf\u03bc\u03b5\u03c1\u03ce\u03c2 \u03c4\u03b7 \u03bc\u03b7\u03c7\u03b1\u03bd\u03b9\u03ba\u03ae \u03c4\u03b7\u03c2 \u03ad\u03be\u03c5\u03c0\u03bd\u03b7\u03c2 \u03b1\u03bb\u03bb\u03b7\u03bb\u03bf\u03c5\u03c7\u03af\u03b1\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd.<\/p>\n<\/div>\n<p><!-- KPI 08 --><\/p>\n<div style=\"border: 1.5px solid #e0e8ff; border-radius: 14px; padding: 24px; margin: 1.5rem 0; background: #fff;\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap;\">\n<div style=\"background: #2756e8; color: #fff; font-size: 0.82rem; font-weight: 800; padding: 5px 12px; border-radius: 100px; white-space: normal;\">KPI 08<\/div>\n<h3 style=\"font-size: 1.2rem; font-weight: 800; color: #1a1a2e; margin: 0 !important; padding: 0 !important; border: none !important;\">\u03a7\u03c1\u03bf\u03bd\u03bf\u03b4\u03b9\u03ac\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1 \u03a0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03a3\u03c5\u03bc\u03bc\u03cc\u03c1\u03c6\u03c9\u03c3\u03b7\u03c2<\/h3>\n<\/div>\n<p style=\"font-size: 1rem; color: #2d2d45; margin: 0 0 1rem;\">\u03a4\u03bf \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03c4\u03c9\u03bd \u03b8\u03ad\u03c3\u03b5\u03c9\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03c3\u03c4\u03b9\u03c2 \u03bf\u03c0\u03bf\u03af\u03b5\u03c2 \u03c6\u03c4\u03ac\u03bd\u03bf\u03c5\u03bd \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03af \u03b5\u03bd\u03c4\u03cc\u03c2 \u03c4\u03bf\u03c5 \u03c5\u03c0\u03bf\u03c3\u03c7\u03cc\u03bc\u03b5\u03bd\u03bf\u03c5 \u03c0\u03b1\u03c1\u03b1\u03b8\u03cd\u03c1\u03bf\u03c5 \u03c3\u03ad\u03c1\u03b2\u03b9\u03c2. \u0397 \u03c4\u03ae\u03c1\u03b7\u03c3\u03b7 \u03c4\u03bf\u03c5 \u03c7\u03c1\u03bf\u03bd\u03bf\u03b4\u03b9\u03b1\u03b3\u03c1\u03ac\u03bc\u03bc\u03b1\u03c4\u03bf\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03ad\u03bd\u03b1\u03c2 \u03ac\u03bc\u03b5\u03c3\u03bf\u03c2 \u03bc\u03bf\u03c7\u03bb\u03cc\u03c2 \u03c4\u03bf\u03c5 CSAT \u2014 \u03bf\u03b9 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2 \u03c0\u03bf\u03c5 \u03b1\u03bd\u03c4\u03b9\u03bc\u03b5\u03c4\u03c9\u03c0\u03af\u03b6\u03bf\u03c5\u03bd \u03ad\u03b3\u03ba\u03b1\u03b9\u03c1\u03b5\u03c2 \u03b1\u03c6\u03af\u03be\u03b5\u03b9\u03c2 \u03b2\u03b1\u03b8\u03bc\u03bf\u03bb\u03bf\u03b3\u03bf\u03cd\u03bd \u03c4\u03b7\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1 \u03c4\u03bf\u03c5\u03c2 \u03c3\u03b7\u03bc\u03b1\u03bd\u03c4\u03b9\u03ba\u03ac \u03c5\u03c8\u03b7\u03bb\u03cc\u03c4\u03b5\u03c1\u03b1, \u03b1\u03bd\u03b5\u03be\u03ac\u03c1\u03c4\u03b7\u03c4\u03b1 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03ae \u03c0\u03bf\u03bb\u03c5\u03c0\u03bb\u03bf\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1. \u039f\u03b9 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2 \u03c0\u03bf\u03c5 \u03b1\u03bd\u03c4\u03b9\u03bc\u03b5\u03c4\u03c9\u03c0\u03af\u03b6\u03bf\u03c5\u03bd \u03c7\u03b1\u03bc\u03ad\u03bd\u03b1 \u03c0\u03b1\u03c1\u03ac\u03b8\u03c5\u03c1\u03b1 \u03c3\u03c0\u03ac\u03bd\u03b9\u03b1 \u03c0\u03b1\u03c1\u03b1\u03c0\u03bf\u03bd\u03bf\u03cd\u03bd\u03c4\u03b1\u03b9 \u03ac\u03bc\u03b5\u03c3\u03b1. \u03b1\u03bb\u03bb\u03ac\u03b6\u03bf\u03c5\u03bd \u03b1\u03b8\u03cc\u03c1\u03c5\u03b2\u03b1 \u03c0\u03b1\u03c1\u03cc\u03c7\u03bf\u03c5\u03c2. \u03a4\u03bf \u03c3\u03ae\u03bc\u03b1 \u03b5\u03bc\u03c6\u03b1\u03bd\u03af\u03b6\u03b5\u03c4\u03b1\u03b9 \u03c3\u03c4\u03b1 \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03ac \u03b1\u03bd\u03b1\u03bd\u03ad\u03c9\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03cc\u03c7\u03b9 \u03c3\u03c4\u03b1 \u03b1\u03c1\u03c7\u03b5\u03af\u03b1 \u03ba\u03b1\u03c4\u03b1\u03b3\u03c1\u03b1\u03c6\u03ae\u03c2 \u03c0\u03b1\u03c1\u03b1\u03c0\u03cc\u03bd\u03c9\u03bd.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 1rem 0;\">\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a4\u03cd\u03c0\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">(\u0395\u03c1\u03b3\u03b1\u03c3\u03af\u03b5\u03c2 \u03b5\u03bd\u03c4\u03cc\u03c2 \u03c4\u03bf\u03c5 \u03c0\u03b1\u03c1\u03b1\u03b8\u03cd\u03c1\u03bf\u03c5 \u03ac\u03c6\u03b9\u03be\u03b7\u03c2 \u00f7 \u03a3\u03cd\u03bd\u03bf\u03bb\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd) \u00d7 100<\/div>\n<\/div>\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a3\u03c4\u03cc\u03c7\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">85%+ \u00b7 \u0395\u03be\u03b1\u03c1\u03c4\u03ac\u03c4\u03b1\u03b9 \u03b1\u03c0\u03cc \u03c4\u03bf \u03c0\u03bb\u03ac\u03c4\u03bf\u03c2 \u03c4\u03bf\u03c5 \u03c0\u03b1\u03c1\u03b1\u03b8\u03cd\u03c1\u03bf\u03c5<\/div>\n<\/div>\n<\/div>\n<p style=\"font-size: 0.95rem; color: #2d2d45; margin: 0;\"><strong>\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03c4\u03bf \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5:<\/strong> \u0397 \u03c7\u03b1\u03bc\u03b7\u03bb\u03ae \u03c4\u03ae\u03c1\u03b7\u03c3\u03b7 \u03c7\u03c1\u03bf\u03bd\u03bf\u03b4\u03b9\u03b1\u03b3\u03c1\u03ac\u03bc\u03bc\u03b1\u03c4\u03bf\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c3\u03c5\u03bd\u03ae\u03b8\u03c9\u03c2 \u03ad\u03bd\u03b1 \u03c0\u03c1\u03cc\u03b2\u03bb\u03b7\u03bc\u03b1 \u03c0\u03c1\u03bf\u03c3\u03c9\u03c1\u03b9\u03bd\u03ae\u03c2 \u03b1\u03c0\u03bf\u03b8\u03ae\u03ba\u03b5\u03c5\u03c3\u03b7\u03c2 \u2014 \u03c4\u03b1 \u03c0\u03b1\u03c1\u03ac\u03b8\u03c5\u03c1\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03bf\u03bb\u03cd \u03c3\u03c4\u03b5\u03bd\u03ac \u03ae \u03bf\u03b9 \u03b5\u03ba\u03c4\u03b9\u03bc\u03ae\u03c3\u03b5\u03b9\u03c2 \u03b4\u03b9\u03ac\u03c1\u03ba\u03b5\u03b9\u03b1\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b1\u03bd\u03b1\u03ba\u03c1\u03b9\u03b2\u03b5\u03af\u03c2. \u0397 \u03b1\u03bd\u03ac\u03bb\u03c5\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03b9\u03ba\u03ce\u03bd \u03ba\u03b1\u03b9 \u03c4\u03c9\u03bd \u03b5\u03ba\u03c4\u03b9\u03bc\u03ce\u03bc\u03b5\u03bd\u03c9\u03bd \u03c7\u03c1\u03cc\u03bd\u03c9\u03bd \u03bf\u03bb\u03bf\u03ba\u03bb\u03ae\u03c1\u03c9\u03c3\u03b7\u03c2 \u03b1\u03bd\u03ac \u03c4\u03cd\u03c0\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03b7 \u03b1\u03bd\u03b1\u03bb\u03cc\u03b3\u03c9\u03c2 \u03b5\u03bd\u03b7\u03bc\u03ad\u03c1\u03c9\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c0\u03c1\u03bf\u03c4\u03cd\u03c0\u03c9\u03bd \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03bf\u03cd \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03c0\u03b9\u03bf \u03b1\u03be\u03b9\u03cc\u03c0\u03b9\u03c3\u03c4\u03b7 \u03bb\u03cd\u03c3\u03b7. \u0397 \u03bf\u03c1\u03b1\u03c4\u03cc\u03c4\u03b7\u03c4\u03b1 GPS \u03c3\u03b5 \u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc \u03c7\u03c1\u03cc\u03bd\u03bf \u03b5\u03c0\u03b9\u03c4\u03c1\u03ad\u03c0\u03b5\u03b9 \u03c3\u03c4\u03b7\u03bd \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae \u03bd\u03b1 \u03c0\u03c1\u03bf\u03c3\u03b1\u03c1\u03bc\u03cc\u03b6\u03b5\u03c4\u03b1\u03b9 \u03c0\u03c1\u03bf\u03bb\u03b7\u03c0\u03c4\u03b9\u03ba\u03ac \u03cc\u03c4\u03b1\u03bd \u03bc\u03b9\u03b1 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1 \u03b4\u03b9\u03b1\u03c1\u03ba\u03b5\u03af \u03c0\u03bf\u03bb\u03cd, \u03b1\u03bd\u03c4\u03af \u03bd\u03b1 \u03b1\u03bd\u03c4\u03b9\u03b4\u03c1\u03ac \u03b1\u03c6\u03bf\u03cd \u03ad\u03c7\u03b5\u03b9 \u03ae\u03b4\u03b7 \u03c7\u03b1\u03b8\u03b5\u03af \u03c4\u03bf \u03b5\u03c0\u03cc\u03bc\u03b5\u03bd\u03bf \u03c1\u03b1\u03bd\u03c4\u03b5\u03b2\u03bf\u03cd.<\/p>\n<\/div>\n<p><!-- KPI 09 --><\/p>\n<div style=\"border: 1.5px solid #e0e8ff; border-radius: 14px; padding: 24px; margin: 1.5rem 0; background: #fff;\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap;\">\n<div style=\"background: #2756e8; color: #fff; font-size: 0.82rem; font-weight: 800; padding: 5px 12px; border-radius: 100px; white-space: normal;\">KPI 09<\/div>\n<h3 style=\"font-size: 1.2rem; font-weight: 800; color: #1a1a2e; margin: 0 !important; padding: 0 !important; border: none !important;\">\u0395\u03c1\u03b3\u03b1\u03c3\u03af\u03b5\u03c2 \u03c0\u03bf\u03c5 \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03ce\u03bd\u03bf\u03bd\u03c4\u03b1\u03b9 \u03b1\u03bd\u03ac \u03a4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc \u03b1\u03bd\u03ac \u03b7\u03bc\u03ad\u03c1\u03b1<\/h3>\n<\/div>\n<p style=\"font-size: 1rem; color: #2d2d45; margin: 0 0 1rem;\">\u039f \u03bc\u03ad\u03c3\u03bf\u03c2 \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc\u03c2 \u03b8\u03ad\u03c3\u03b5\u03c9\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03c0\u03bf\u03c5 \u03ba\u03bb\u03b5\u03af\u03bd\u03b5\u03b9 \u03ba\u03ac\u03b8\u03b5 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc\u03c2 \u03c3\u03b5 \u03bc\u03b9\u03b1 \u03b5\u03c1\u03b3\u03ac\u03c3\u03b9\u03bc\u03b7 \u03b7\u03bc\u03ad\u03c1\u03b1. \u0391\u03c5\u03c4\u03ae \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03b2\u03b1\u03c3\u03b9\u03ba\u03ae \u03bc\u03ad\u03c4\u03c1\u03b7\u03c3\u03b7 \u03c0\u03b1\u03c1\u03b1\u03b3\u03c9\u03b3\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2 \u03c0\u03bf\u03c5 \u03c3\u03b1\u03c2 \u03bb\u03ad\u03b5\u03b9 \u03b5\u03ac\u03bd \u03bf \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03cc\u03c2 \u03bc\u03b5\u03c4\u03b1\u03c4\u03c1\u03ad\u03c0\u03b5\u03b9 \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03c3\u03bc\u03b1\u03c4\u03b9\u03ba\u03ac \u03c4\u03b9\u03c2 \u03b4\u03b9\u03b1\u03b8\u03ad\u03c3\u03b9\u03bc\u03b5\u03c2 \u03ce\u03c1\u03b5\u03c2 \u03c3\u03b5 \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03bd\u03b7 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1. \u03a4\u03ad\u03c3\u03c3\u03b5\u03c1\u03b9\u03c2 \u03ae \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03b8\u03ad\u03c3\u03b5\u03b9\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03c4\u03b7\u03bd \u03b7\u03bc\u03ad\u03c1\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03ad\u03bd\u03b1 \u03b5\u03c5\u03c1\u03ad\u03c9\u03c2 \u03b1\u03bd\u03b1\u03c6\u03b5\u03c1\u03cc\u03bc\u03b5\u03bd\u03bf \u03c5\u03b3\u03b9\u03ad\u03c2 \u03c3\u03b7\u03bc\u03b5\u03af\u03bf \u03b1\u03bd\u03b1\u03c6\u03bf\u03c1\u03ac\u03c2, \u03b1\u03bd \u03ba\u03b1\u03b9 \u03bf \u03c3\u03c9\u03c3\u03c4\u03cc\u03c2 \u03c3\u03c4\u03cc\u03c7\u03bf\u03c2 \u03c0\u03bf\u03b9\u03ba\u03af\u03bb\u03bb\u03b5\u03b9 \u03c3\u03b7\u03bc\u03b1\u03bd\u03c4\u03b9\u03ba\u03ac \u03b1\u03bd\u03ac\u03bb\u03bf\u03b3\u03b1 \u03bc\u03b5 \u03c4\u03bf\u03bd \u03ba\u03bb\u03ac\u03b4\u03bf \u03ba\u03b1\u03b9 \u03c4\u03b7 \u03bc\u03ad\u03c3\u03b7 \u03b4\u03b9\u03ac\u03c1\u03ba\u03b5\u03b9\u03b1 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2. \u03a0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03ae\u03c3\u03c4\u03b5 \u03c4\u03b7 \u03b4\u03b9\u03ba\u03ae \u03c3\u03b1\u03c2 \u03b2\u03b1\u03c3\u03b9\u03ba\u03ae \u03c4\u03ac\u03c3\u03b7 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03c0\u03ac\u03c1\u03bf\u03b4\u03bf \u03c4\u03bf\u03c5 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c5 \u03b1\u03bd\u03c4\u03af \u03bd\u03b1 \u03ba\u03c5\u03bd\u03b7\u03b3\u03ae\u03c3\u03b5\u03c4\u03b5 \u03ad\u03bd\u03b1\u03bd \u03bc\u03cc\u03bd\u03bf \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc \u03ba\u03bb\u03ac\u03b4\u03bf\u03c5.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 1rem 0;\">\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a4\u03cd\u03c0\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">\u03a3\u03cd\u03bd\u03bf\u03bb\u03bf \u03b8\u03ad\u03c3\u03b5\u03c9\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u00f7 (\u03a4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03af \u00d7 \u0395\u03c1\u03b3\u03ac\u03c3\u03b9\u03bc\u03b5\u03c2 \u03b7\u03bc\u03ad\u03c1\u03b5\u03c2)<\/div>\n<\/div>\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a3\u03b7\u03bc\u03b5\u03af\u03c9\u03bc\u03b1<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">\u03a0\u03c1\u03ce\u03c4\u03b1 \u03c3\u03c5\u03b3\u03ba\u03c1\u03b9\u03c4\u03b9\u03ba\u03ac \u03bc\u03b5 \u03c4\u03b7 \u03b4\u03b9\u03ba\u03ae \u03c3\u03b1\u03c2 \u03b3\u03c1\u03b1\u03bc\u03bc\u03ae \u03b2\u03ac\u03c3\u03b7\u03c2<\/div>\n<\/div>\n<\/div>\n<p style=\"font-size: 0.95rem; color: #2d2d45; margin: 0;\"><strong>\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03c4\u03bf \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5:<\/strong> \u03a3\u03c5\u03b3\u03ba\u03c1\u03af\u03bd\u03b5\u03c4\u03b5 \u03b1\u03c5\u03c4\u03ae\u03bd \u03c4\u03b7 \u03bc\u03ad\u03c4\u03c1\u03b7\u03c3\u03b7 \u03bc\u03b5 \u03c4\u03bf \u03c7\u03c1\u03cc\u03bd\u03bf \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd \u03b1\u03bd\u03ac \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1. \u039f\u03b9 \u03c7\u03b1\u03bc\u03b7\u03bb\u03ad\u03c2 \u03b8\u03ad\u03c3\u03b5\u03b9\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03b1\u03bd\u03ac \u03b7\u03bc\u03ad\u03c1\u03b1 \u03bc\u03b5 \u03c7\u03b1\u03bc\u03b7\u03bb\u03cc \u03c7\u03c1\u03cc\u03bd\u03bf \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd \u03c3\u03b7\u03bc\u03b1\u03af\u03bd\u03b5\u03b9 \u03cc\u03c4\u03b9 \u03c4\u03bf \u03b8\u03ad\u03bc\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03b4\u03b9\u03ac\u03c1\u03ba\u03b5\u03b9\u03b1 \u03c4\u03b7\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u2014 \u03b4\u03b5\u03af\u03c4\u03b5 \u03c4\u03b7\u03bd \u03b5\u03ba\u03c0\u03b1\u03af\u03b4\u03b5\u03c5\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03c4\u03b1 \u03b5\u03c1\u03b3\u03b1\u03bb\u03b5\u03af\u03b1. \u0395\u03ac\u03bd \u03bf \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd \u03b5\u03af\u03bd\u03b1\u03b9 \u03c5\u03c8\u03b7\u03bb\u03cc\u03c2, \u03c4\u03bf \u03c0\u03c1\u03cc\u03b2\u03bb\u03b7\u03bc\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03b4\u03c1\u03bf\u03bc\u03bf\u03bb\u03cc\u03b3\u03b7\u03c3\u03b7. \u0395\u03ac\u03bd \u03ba\u03b1\u03b9 \u03c4\u03b1 \u03b4\u03cd\u03bf \u03b5\u03af\u03bd\u03b1\u03b9 \u03b1\u03c0\u03bf\u03b4\u03b5\u03ba\u03c4\u03ac, \u03ba\u03bf\u03b9\u03c4\u03ac\u03be\u03c4\u03b5 \u03c4\u03bf\u03bd \u03c7\u03c1\u03cc\u03bd\u03bf \u03b4\u03b9\u03b1\u03c7\u03b5\u03b9\u03c1\u03b9\u03c3\u03c4\u03ae \u2014 \u03b3\u03c1\u03b1\u03c6\u03b5\u03b9\u03bf\u03ba\u03c1\u03b1\u03c4\u03af\u03b1 \u03ba\u03b1\u03b9 \u03bc\u03b7 \u03b1\u03c5\u03c4\u03cc\u03bc\u03b1\u03c4\u03b7 \u03b1\u03bd\u03b1\u03c6\u03bf\u03c1\u03ac \u03c0\u03bf\u03c5 \u03b7 \u03bf\u03bb\u03bf\u03ba\u03bb\u03ae\u03c1\u03c9\u03c3\u03b7 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03bc\u03ad\u03c3\u03c9 \u03ba\u03b9\u03bd\u03b7\u03c4\u03bf\u03cd \u03bc\u03c0\u03bf\u03c1\u03b5\u03af \u03bd\u03b1 \u03b5\u03be\u03b1\u03bb\u03b5\u03af\u03c8\u03b5\u03b9 \u03b5\u03bd\u03c4\u03b5\u03bb\u03ce\u03c2.<\/p>\n<\/div>\n<p><!-- KPI 10 --><\/p>\n<div style=\"border: 1.5px solid #e0e8ff; border-radius: 14px; padding: 24px; margin: 1.5rem 0; background: #fff;\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap;\">\n<div style=\"background: #2756e8; color: #fff; font-size: 0.82rem; font-weight: 800; padding: 5px 12px; border-radius: 100px; white-space: normal;\">KPI 10<\/div>\n<h3 style=\"font-size: 1.2rem; font-weight: 800; color: #1a1a2e; margin: 0 !important; padding: 0 !important; border: none !important;\">\u0391\u03bd\u03b1\u03bb\u03bf\u03b3\u03af\u03b1 \u03c9\u03c1\u03ce\u03bd \u03c5\u03c0\u03b5\u03c1\u03c9\u03c1\u03b9\u03ce\u03bd<\/h3>\n<\/div>\n<p style=\"font-size: 1rem; color: #2d2d45; margin: 0 0 1rem;\">\u03a4\u03bf \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03c4\u03c9\u03bd \u03c3\u03c5\u03bd\u03bf\u03bb\u03b9\u03ba\u03ce\u03bd \u03c9\u03c1\u03ce\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03b5\u03c1\u03b3\u03ac\u03c3\u03c4\u03b7\u03ba\u03b5 \u03c9\u03c2 \u03c5\u03c0\u03b5\u03c1\u03c9\u03c1\u03af\u03b1. \u039c\u03b9\u03b1 \u03c5\u03c6\u03ad\u03c1\u03c0\u03bf\u03c5\u03c3\u03b1 \u03b1\u03bd\u03b1\u03bb\u03bf\u03b3\u03af\u03b1 \u03c5\u03c0\u03b5\u03c1\u03c9\u03c1\u03b9\u03ce\u03bd \u03c3\u03b7\u03bc\u03b1\u03c4\u03bf\u03b4\u03bf\u03c4\u03b5\u03af \u03cc\u03c4\u03b9 \u03bf \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03cc\u03c2 \u03b4\u03b5\u03bd \u03b5\u03af\u03bd\u03b1\u03b9 \u03b9\u03c3\u03bf\u03c1\u03c1\u03bf\u03c0\u03b7\u03bc\u03ad\u03bd\u03bf\u03c2 &#8212; \u03bf\u03c1\u03b9\u03c3\u03bc\u03ad\u03bd\u03bf\u03b9 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03af \u03b5\u03af\u03bd\u03b1\u03b9 \u03c5\u03c0\u03b5\u03c1\u03c6\u03bf\u03c1\u03c4\u03c9\u03bc\u03ad\u03bd\u03bf\u03b9 \u03b5\u03bd\u03ce \u03ac\u03bb\u03bb\u03bf\u03b9 \u03ba\u03ac\u03b8\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c3\u03b5 \u03b1\u03b4\u03c1\u03ac\u03bd\u03b5\u03b9\u03b1 &#8212; \u03ae \u03cc\u03c4\u03b9 \u03bf\u03b9 \u03b5\u03ba\u03c4\u03b9\u03bc\u03ae\u03c3\u03b5\u03b9\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03b7 \u03b4\u03b9\u03ac\u03c1\u03ba\u03b5\u03b9\u03b1 \u03c4\u03b7\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03bf\u03bb\u03cd \u03b1\u03b9\u03c3\u03b9\u03cc\u03b4\u03bf\u03be\u03b5\u03c2, \u03bc\u03b5 \u03b1\u03c0\u03bf\u03c4\u03ad\u03bb\u03b5\u03c3\u03bc\u03b1 \u03bf\u03b9 \u03b5\u03c1\u03b3\u03ac\u03c3\u03b9\u03bc\u03b5\u03c2 \u03b7\u03bc\u03ad\u03c1\u03b5\u03c2 \u03bd\u03b1 \u03c0\u03b1\u03c1\u03b1\u03c4\u03b5\u03af\u03bd\u03bf\u03bd\u03c4\u03b1\u03b9. \u039f \u03c0\u03c1\u03bf\u03b2\u03bb\u03b5\u03c0\u03cc\u03bc\u03b5\u03bd\u03bf\u03c2 \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03cc\u03c2 \u03bc\u03b5\u03b9\u03ce\u03bd\u03b5\u03b9 \u03c4\u03b9\u03c2 \u03c5\u03c0\u03b5\u03c1\u03c9\u03c1\u03af\u03b5\u03c2 \u03ba\u03b1\u03c4\u03ac 10\u201320% \u03c3\u03c4\u03b9\u03c2 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b5\u03c2 \u03b1\u03bd\u03c4\u03b9\u03c3\u03c4\u03bf\u03b9\u03c7\u03af\u03b6\u03bf\u03bd\u03c4\u03b1\u03c2 \u03c4\u03b7\u03bd \u03b9\u03ba\u03b1\u03bd\u03cc\u03c4\u03b7\u03c4\u03b1 \u03bc\u03b5 \u03c4\u03b7 \u03b6\u03ae\u03c4\u03b7\u03c3\u03b7 \u03b5\u03ba \u03c4\u03c9\u03bd \u03c0\u03c1\u03bf\u03c4\u03ad\u03c1\u03c9\u03bd \u03b1\u03bd\u03c4\u03af \u03bd\u03b1 \u03b1\u03bd\u03c4\u03b9\u03b4\u03c1\u03ac \u03c3\u03b5 \u03b1\u03c5\u03c4\u03ae\u03bd. \u039f <a style=\"color: #2756e8;\" href=\"https:\/\/shifton.com\/el\/blog\/koryfaia-ofeli-apo-ti-chrisi-logismikou-programmatismou-ypiresion-pediou\/\" target=\"_blank\" rel=\"noopener\">\u03bf\u03c6\u03ad\u03bb\u03b7 \u03c4\u03bf\u03c5 \u03bb\u03bf\u03b3\u03b9\u03c3\u03bc\u03b9\u03ba\u03bf\u03cd \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03bf\u03cd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c0\u03b5\u03b4\u03af\u03bf\u03c5<\/a> \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03b9\u03bf \u03b1\u03c0\u03c4\u03ad\u03c2 \u03b5\u03b4\u03ce: \u03bf\u03b9 \u03c3\u03c5\u03b3\u03ba\u03c1\u03af\u03c3\u03b5\u03b9\u03c2 \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03ad\u03bd\u03c9\u03bd \u03ba\u03b1\u03b9 \u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03b9\u03ba\u03ce\u03bd \u03c9\u03c1\u03ce\u03bd \u03ba\u03ac\u03bd\u03bf\u03c5\u03bd \u03bf\u03c1\u03b1\u03c4\u03ad\u03c2 \u03c4\u03b9\u03c2 \u03c4\u03ac\u03c3\u03b5\u03b9\u03c2 \u03c4\u03c9\u03bd \u03c5\u03c0\u03b5\u03c1\u03c9\u03c1\u03b9\u03ce\u03bd \u03c0\u03c1\u03bf\u03c4\u03bf\u03cd \u03bc\u03b5\u03c4\u03b1\u03c4\u03c1\u03b1\u03c0\u03bf\u03cd\u03bd \u03c3\u03b5 \u03ba\u03c1\u03af\u03c3\u03b7 \u03bc\u03b9\u03c3\u03b8\u03bf\u03b4\u03bf\u03c3\u03af\u03b1\u03c2.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 1rem 0;\">\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a4\u03cd\u03c0\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">(\u03a5\u03c0\u03b5\u03c1\u03c9\u03c1\u03af\u03b5\u03c2 \u00f7 \u03a3\u03cd\u03bd\u03bf\u03bb\u03bf \u03c9\u03c1\u03ce\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2) \u00d7 100<\/div>\n<\/div>\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a3\u03c4\u03cc\u03c7\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">\u039a\u03ac\u03c4\u03c9 \u03b1\u03c0\u03cc 10% \u00b7 \u0395\u03c0\u03b9\u03c3\u03ae\u03bc\u03b1\u03bd\u03c3\u03b7 \u03b5\u03ac\u03bd \u03b7 \u03c4\u03ac\u03c3\u03b7 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03ac\u03bd\u03c9 \u03b1\u03c0\u03cc 15%<\/div>\n<\/div>\n<\/div>\n<p style=\"font-size: 0.95rem; color: #2d2d45; margin: 0;\"><strong>\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03c4\u03bf \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5:<\/strong> \u0397 \u03b5\u03be\u03b9\u03c3\u03bf\u03c1\u03c1\u03cc\u03c0\u03b7\u03c3\u03b7 \u03c4\u03bf\u03c5 \u03c6\u03cc\u03c1\u03c4\u03bf\u03c5 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03bc\u03b5\u03c4\u03b1\u03be\u03cd \u03c4\u03c9\u03bd \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03ce\u03bd \u2014 \u03bf\u03c1\u03b1\u03c4\u03ae \u03c3\u03b5 \u03ad\u03bd\u03b1\u03bd \u03c0\u03af\u03bd\u03b1\u03ba\u03b1 \u03b5\u03c1\u03b3\u03b1\u03bb\u03b5\u03af\u03c9\u03bd \u03c3\u03c7\u03b5\u03b4\u03b9\u03b1\u03c3\u03bc\u03bf\u03cd \u2014 \u03b1\u03c0\u03bf\u03c4\u03c1\u03ad\u03c0\u03b5\u03b9 \u03c4\u03bf \u03c3\u03c7\u03ad\u03b4\u03b9\u03bf \u03b5\u03bd\u03cc\u03c2 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd \u03bd\u03b1 \u03c4\u03b5\u03bb\u03b5\u03b9\u03ce\u03bd\u03b5\u03b9 \u03b1\u03c1\u03b3\u03ac \u03b5\u03bd\u03ce \u03ad\u03bd\u03b1\u03c2 \u03ac\u03bb\u03bb\u03bf\u03c2 \u03ba\u03ac\u03b8\u03b5\u03c4\u03b1\u03b9 \u03c3\u03b5 \u03b1\u03b4\u03c1\u03ac\u03bd\u03b5\u03b9\u03b1 \u03b4\u03cd\u03bf \u03b6\u03ce\u03bd\u03b5\u03c2 \u03bc\u03b1\u03ba\u03c1\u03b9\u03ac. \u0397 \u03b1\u03bd\u03b1\u03c3\u03ba\u03cc\u03c0\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1\u03c4\u03b9\u03c3\u03bc\u03ad\u03bd\u03c9\u03bd \u03c3\u03b5 \u03c3\u03c7\u03ad\u03c3\u03b7 \u03bc\u03b5 \u03c4\u03b9\u03c2 \u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03b9\u03ba\u03ad\u03c2 \u03ce\u03c1\u03b5\u03c2 \u03b5\u03b2\u03b4\u03bf\u03bc\u03b1\u03b4\u03b9\u03b1\u03af\u03c9\u03c2 \u03b5\u03bd\u03c4\u03bf\u03c0\u03af\u03b6\u03b5\u03b9 \u03b1\u03bd\u03b9\u03c3\u03bf\u03c1\u03c1\u03bf\u03c0\u03af\u03b5\u03c2 \u03c0\u03c1\u03bf\u03c4\u03bf\u03cd \u03b1\u03c5\u03c4\u03ad\u03c2 \u03c3\u03c5\u03bd\u03c4\u03b5\u03bb\u03ad\u03c3\u03bf\u03c5\u03bd \u03c3\u03b5 \u03c0\u03b1\u03c1\u03b1\u03c4\u03b5\u03c4\u03b1\u03bc\u03ad\u03bd\u03b5\u03c2 \u03c5\u03c0\u03b5\u03c1\u03c9\u03c1\u03af\u03b5\u03c2.<\/p>\n<\/div>\n<p><!-- KPI 11 --><\/p>\n<div style=\"border: 1.5px solid #e0e8ff; border-radius: 14px; padding: 24px; margin: 1.5rem 0; background: #fff;\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap;\">\n<div style=\"background: #2756e8; color: #fff; font-size: 0.82rem; font-weight: 800; padding: 5px 12px; border-radius: 100px; white-space: normal;\">KPI 11<\/div>\n<h3 style=\"font-size: 1.2rem; font-weight: 800; color: #1a1a2e; margin: 0 !important; padding: 0 !important; border: none !important;\">\u039a\u03b5\u03c1\u03b4\u03bf\u03c6\u03bf\u03c1\u03af\u03b1 \u0395\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2<\/h3>\n<\/div>\n<p style=\"font-size: 1rem; color: #2d2d45; margin: 0 0 1rem;\">\u039c\u03b9\u03ba\u03c4\u03cc \u03ba\u03ad\u03c1\u03b4\u03bf\u03c2 \u03b1\u03bd\u03ac \u03b8\u03ad\u03c3\u03b7 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03bc\u03b5\u03c4\u03ac \u03b1\u03c0\u03cc \u03bb\u03bf\u03b3\u03b9\u03c3\u03c4\u03b9\u03ba\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c4\u03b7\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2, \u03c4\u03c9\u03bd \u03b1\u03bd\u03c4\u03b1\u03bb\u03bb\u03b1\u03ba\u03c4\u03b9\u03ba\u03ce\u03bd \u03ba\u03b1\u03b9 \u03c4\u03c9\u03bd \u03ac\u03bc\u03b5\u03c3\u03c9\u03bd \u03b3\u03b5\u03bd\u03b9\u03ba\u03ce\u03bd \u03b5\u03be\u03cc\u03b4\u03c9\u03bd. \u0397 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7 \u03c4\u03b7\u03c2 \u03ba\u03b5\u03c1\u03b4\u03bf\u03c6\u03bf\u03c1\u03af\u03b1\u03c2 \u03c4\u03b7\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03b1\u03bd\u03ac \u03c4\u03cd\u03c0\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2, \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc \u03ba\u03b1\u03b9 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7 \u03b1\u03c0\u03bf\u03ba\u03b1\u03bb\u03cd\u03c0\u03c4\u03b5\u03b9 \u03c0\u03bf\u03b9\u03b1 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1 \u03ba\u03b5\u03c1\u03b4\u03af\u03b6\u03b5\u03b9 \u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03b9\u03ba\u03ac \u03c7\u03c1\u03ae\u03bc\u03b1\u03c4\u03b1 \u2014 \u03ba\u03b1\u03b9 \u03c0\u03bf\u03b9\u03b1 \u03c6\u03b1\u03af\u03bd\u03b5\u03c4\u03b1\u03b9 \u03b1\u03c0\u03b1\u03c3\u03c7\u03bf\u03bb\u03b7\u03bc\u03ad\u03bd\u03b7, \u03b1\u03bb\u03bb\u03ac \u03b4\u03b9\u03b1\u03b2\u03c1\u03ce\u03bd\u03b5\u03b9 \u03c4\u03bf \u03c0\u03b5\u03c1\u03b9\u03b8\u03ce\u03c1\u03b9\u03bf. \u0388\u03bd\u03b1\u03c2 \u03c5\u03b3\u03b9\u03ae\u03c2 \u03c3\u03c4\u03cc\u03c7\u03bf\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03b9\u03c2 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b5\u03c2 \u03b5\u03c0\u03af \u03c4\u03cc\u03c0\u03bf\u03c5 \u03b5\u03af\u03bd\u03b1\u03b9 30\u201350% \u03bc\u03b9\u03ba\u03c4\u03cc \u03c0\u03b5\u03c1\u03b9\u03b8\u03ce\u03c1\u03b9\u03bf \u03ba\u03ad\u03c1\u03b4\u03bf\u03c5\u03c2 \u03b1\u03bd\u03ac \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1. \u03a3\u03cd\u03bc\u03c6\u03c9\u03bd\u03b1 \u03bc\u03b5 \u03c4\u03bf Fortune Business Insights, \u03b7 \u03c4\u03b1\u03c7\u03b5\u03af\u03b1 \u03b1\u03bd\u03ac\u03c0\u03c4\u03c5\u03be\u03b7 \u03c4\u03b7\u03c2 \u03b1\u03b3\u03bf\u03c1\u03ac\u03c2 FSM \u03ba\u03b1\u03b8\u03bf\u03b4\u03b7\u03b3\u03b5\u03af\u03c4\u03b1\u03b9 \u03b5\u03bd \u03bc\u03ad\u03c1\u03b5\u03b9 \u03b1\u03c0\u03cc \u03c4\u03b9\u03c2 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 \u03c0\u03bf\u03c5 \u03b5\u03c3\u03c4\u03b9\u03ac\u03b6\u03bf\u03c5\u03bd \u03c3\u03c4\u03b7\u03bd \u03b1\u03bd\u03ac\u03bb\u03c5\u03c3\u03b7 \u03ba\u03b5\u03c1\u03b4\u03bf\u03c6\u03bf\u03c1\u03af\u03b1\u03c2 \u2014 \u03bc\u03b5\u03c4\u03b1\u03b2\u03b1\u03af\u03bd\u03bf\u03bd\u03c4\u03b1\u03c2 \u03b1\u03c0\u03cc \u03c4\u03b9\u03c2 \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 \u03cc\u03b3\u03ba\u03bf\u03c5 \u03c3\u03c4\u03b7\u03bd \u03bf\u03c1\u03b1\u03c4\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c3\u03b5 \u03b5\u03c0\u03af\u03c0\u03b5\u03b4\u03bf \u03c0\u03b5\u03c1\u03b9\u03b8\u03c9\u03c1\u03af\u03bf\u03c5.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 1rem 0;\">\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a4\u03cd\u03c0\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">(\u0388\u03c3\u03bf\u03b4\u03b1 \u2212 \u039a\u03cc\u03c3\u03c4\u03bf\u03c2) \u00f7 \u0388\u03c3\u03bf\u03b4\u03b1 \u00d7 100<\/div>\n<\/div>\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a3\u03b7\u03bc\u03b5\u03af\u03bf \u03b1\u03bd\u03b1\u03c6\u03bf\u03c1\u03ac\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">30\u201350% \u03bc\u03b9\u03ba\u03c4\u03cc \u03c0\u03b5\u03c1\u03b9\u03b8\u03ce\u03c1\u03b9\u03bf \u00b7 \u0391\u03bd\u03b1\u03b8\u03b5\u03ce\u03c1\u03b7\u03c3\u03b7 \u03bc\u03b7\u03bd\u03b9\u03b1\u03af\u03b1<\/div>\n<\/div>\n<\/div>\n<p style=\"font-size: 0.95rem; color: #2d2d45; margin: 0;\"><strong>\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03c4\u03bf \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5:<\/strong> \u0395\u03ac\u03bd \u03bf\u03b9 \u03b5\u03c0\u03b1\u03bd\u03b1\u03bb\u03b1\u03bc\u03b2\u03b1\u03bd\u03cc\u03bc\u03b5\u03bd\u03b5\u03c2 \u03b5\u03c0\u03b9\u03c3\u03ba\u03ad\u03c8\u03b5\u03b9\u03c2 \u03c0\u03c1\u03bf\u03c3\u03b8\u03ad\u03c4\u03bf\u03c5\u03bd \u03bc\u03b7 \u03c4\u03b9\u03bc\u03bf\u03bb\u03bf\u03b3\u03b7\u03bc\u03ad\u03bd\u03bf \u03ba\u03cc\u03c3\u03c4\u03bf\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2, \u03b1\u03c5\u03c4\u03cc \u03bc\u03b5\u03b9\u03ce\u03bd\u03b5\u03b9 \u03ac\u03bc\u03b5\u03c3\u03b1 \u03c4\u03bf \u03c0\u03b5\u03c1\u03b9\u03b8\u03ce\u03c1\u03b9\u03bf. \u0397 \u03b1\u03ba\u03c1\u03b9\u03b2\u03ae\u03c2 \u03c4\u03b9\u03bc\u03bf\u03bb\u03cc\u03b3\u03b7\u03c3\u03b7 \u03c0\u03bf\u03c5 \u03c3\u03c5\u03bd\u03b4\u03ad\u03b5\u03c4\u03b1\u03b9 \u03bc\u03b5 \u03c4\u03b1 \u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03b9\u03ba\u03ac \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03b1 \u03c0\u03b1\u03c1\u03b1\u03b3\u03b3\u03b5\u03bb\u03b9\u03ce\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u2014 \u03c3\u03c5\u03bc\u03c0\u03b5\u03c1\u03b9\u03bb\u03b1\u03bc\u03b2\u03b1\u03bd\u03bf\u03bc\u03ad\u03bd\u03c9\u03bd \u03cc\u03bb\u03c9\u03bd \u03c4\u03c9\u03bd \u03c7\u03c1\u03b7\u03c3\u03b9\u03bc\u03bf\u03c0\u03bf\u03b9\u03bf\u03cd\u03bc\u03b5\u03bd\u03c9\u03bd \u03c5\u03bb\u03b9\u03ba\u03ce\u03bd \u2014 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03b2\u03ac\u03c3\u03b7. \u03c4\u03bf\u03c5 Shifton <a style=\"color: #2756e8;\" href=\"https:\/\/shifton.com\/service\/features\/invoicing\/\" target=\"_blank\" rel=\"noopener\">\u03b5\u03bd\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c4\u03b9\u03bc\u03bf\u03bb\u03cc\u03b3\u03b7\u03c3\u03b7\u03c2<\/a> \u03b4\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03b5\u03af \u03b1\u03c5\u03c4\u03cc\u03bc\u03b1\u03c4\u03b1 \u03c4\u03b9\u03bc\u03bf\u03bb\u03cc\u03b3\u03b9\u03b1 \u03b1\u03c0\u03cc \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03bd\u03b5\u03c2 \u03c0\u03b1\u03c1\u03b1\u03b3\u03b3\u03b5\u03bb\u03af\u03b5\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03bc\u03b5 \u03b5\u03c1\u03b3\u03b1\u03c4\u03b9\u03ba\u03ac, \u03c5\u03bb\u03b9\u03ba\u03ac \u03ba\u03b1\u03b9 \u03c5\u03c0\u03bf\u03b3\u03c1\u03b1\u03c6\u03ad\u03c2 \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03b5\u03ba \u03c4\u03c9\u03bd \u03c0\u03c1\u03bf\u03c4\u03ad\u03c1\u03c9\u03bd \u03c3\u03c5\u03bc\u03c0\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03bd\u03b5\u03c2, \u03b5\u03be\u03b1\u03bb\u03b5\u03af\u03c6\u03bf\u03bd\u03c4\u03b1\u03c2 \u03c4\u03b7\u03bd \u03ba\u03b1\u03b8\u03c5\u03c3\u03c4\u03ad\u03c1\u03b7\u03c3\u03b7 \u03c7\u03c1\u03ad\u03c9\u03c3\u03b7\u03c2 \u03bc\u03b5\u03c4\u03b1\u03be\u03cd \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03ba\u03b1\u03b9 \u03b3\u03c1\u03b1\u03c6\u03b5\u03af\u03bf\u03c5.<\/p>\n<\/div>\n<p><!-- KPI 12 --><\/p>\n<div style=\"border: 1.5px solid #e0e8ff; border-radius: 14px; padding: 24px; margin: 1.5rem 0; background: #fff;\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 14px; flex-wrap: wrap;\">\n<div style=\"background: #2756e8; color: #fff; font-size: 0.82rem; font-weight: 800; padding: 5px 12px; border-radius: 100px; white-space: normal;\">KPI 12<\/div>\n<h3 style=\"font-size: 1.2rem; font-weight: 800; color: #1a1a2e; margin: 0 !important; padding: 0 !important; border: none !important;\">\u0395\u03c0\u03b1\u03bd\u03b1\u03bb\u03b1\u03bc\u03b2\u03b1\u03bd\u03cc\u03bc\u03b5\u03bd\u03bf \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03ba\u03bb\u03ae\u03c3\u03b7\u03c2 \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2<\/h3>\n<\/div>\n<p style=\"font-size: 1rem; color: #2d2d45; margin: 0 0 1rem;\">\u03a4\u03bf \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03c4\u03c9\u03bd \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03bd\u03c9\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd \u03c0\u03bf\u03c5 \u03c0\u03b1\u03c1\u03ac\u03b3\u03bf\u03c5\u03bd \u03bc\u03b9\u03b1 \u03b5\u03c0\u03af\u03c3\u03ba\u03b5\u03c8\u03b7 \u03b5\u03c0\u03b9\u03c3\u03c4\u03c1\u03bf\u03c6\u03ae\u03c2 \u03b5\u03bd\u03c4\u03cc\u03c2 30 \u03b7\u03bc\u03b5\u03c1\u03ce\u03bd \u03b3\u03b9\u03b1 \u03c4\u03bf \u03af\u03b4\u03b9\u03bf \u03b6\u03ae\u03c4\u03b7\u03bc\u03b1 \u2014 \u03c4\u03bf \u03b1\u03bd\u03c4\u03af\u03c3\u03c4\u03c1\u03bf\u03c6\u03bf \u03c4\u03bf\u03c5 FTFR \u03c3\u03b5 \u03b5\u03c0\u03af\u03c0\u03b5\u03b4\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2. \u039a\u03ac\u03b8\u03b5 \u03b5\u03c0\u03b1\u03bd\u03b1\u03bb\u03b1\u03bc\u03b2\u03b1\u03bd\u03cc\u03bc\u03b5\u03bd\u03bf \u03c4\u03b1\u03be\u03af\u03b4\u03b9 \u03c3\u03b7\u03bc\u03b1\u03af\u03bd\u03b5\u03b9 \u03b4\u03b9\u03c0\u03bb\u03ac\u03c3\u03b9\u03bf \u03ba\u03cc\u03c3\u03c4\u03bf\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd \u03c3\u03b5 \u03bc\u03b9\u03b1 \u03b8\u03ad\u03c3\u03b7 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03c0\u03bf\u03c5 \u03ad\u03c7\u03b5\u03b9 \u03ae\u03b4\u03b7 \u03c0\u03c1\u03bf\u03c3\u03c6\u03b5\u03c1\u03b8\u03b5\u03af \u03bc\u03af\u03b1 \u03c6\u03bf\u03c1\u03ac. \u039f \u03c5\u03c8\u03b7\u03bb\u03cc\u03c2 \u03c1\u03c5\u03b8\u03bc\u03cc\u03c2 \u03b5\u03c0\u03b1\u03bd\u03ac\u03bb\u03b7\u03c8\u03b7\u03c2 \u03c3\u03b7\u03bc\u03b1\u03c4\u03bf\u03b4\u03bf\u03c4\u03b5\u03af \u03cc\u03c4\u03b9 \u03bf\u03b9 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b5\u03c2 \u03ba\u03bb\u03b5\u03af\u03bd\u03bf\u03c5\u03bd \u03c7\u03c9\u03c1\u03af\u03c2 \u03bd\u03b1 \u03b5\u03c0\u03b9\u03bb\u03c5\u03b8\u03b5\u03af \u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03b9\u03ba\u03ac \u03c4\u03bf \u03c5\u03c0\u03bf\u03ba\u03b5\u03af\u03bc\u03b5\u03bd\u03bf \u03c0\u03c1\u03cc\u03b2\u03bb\u03b7\u03bc\u03b1, \u03b5\u03af\u03c4\u03b5 \u03bb\u03cc\u03b3\u03c9 \u03bb\u03b1\u03bd\u03b8\u03b1\u03c3\u03bc\u03ad\u03bd\u03b7\u03c2 \u03b4\u03b9\u03ac\u03b3\u03bd\u03c9\u03c3\u03b7\u03c2, \u03b1\u03c4\u03b5\u03bb\u03bf\u03cd\u03c2 \u03b5\u03c0\u03b9\u03c3\u03ba\u03b5\u03c5\u03ae\u03c2 \u03ae \u03ad\u03bb\u03bb\u03b5\u03b9\u03c8\u03b7\u03c2 \u03b5\u03be\u03b1\u03c1\u03c4\u03b7\u03bc\u03ac\u03c4\u03c9\u03bd \u03ba\u03b1\u03c4\u03ac \u03c4\u03b7\u03bd \u03c0\u03c1\u03ce\u03c4\u03b7 \u03b5\u03c0\u03af\u03c3\u03ba\u03b5\u03c8\u03b7.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 1rem 0;\">\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a4\u03cd\u03c0\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">(\u0395\u03c0\u03b1\u03bd\u03ac\u03bb\u03b7\u03c8\u03b7 \u03ba\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd \u03b5\u03bd\u03c4\u03cc\u03c2 30 \u03b7\u03bc\u03b5\u03c1\u03ce\u03bd \u00f7 \u03a3\u03cd\u03bd\u03bf\u03bb\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd) \u00d7 100<\/div>\n<\/div>\n<div style=\"background: #f4f7ff; border-radius: 8px; padding: 12px 14px;\">\n<div style=\"font-size: 0.78rem; font-weight: bold; color: #2756e8; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px;\">\u03a3\u03c4\u03cc\u03c7\u03bf\u03c2<\/div>\n<div style=\"font-size: 0.92rem; color: #1a1a2e; font-weight: 600;\">\u039a\u03ac\u03c4\u03c9 \u03b1\u03c0\u03cc 5% \u00b7 \u03a4\u03bf \u03ba\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03bf \u03c3\u03c4\u03b7\u03bd \u03ba\u03b1\u03c4\u03b7\u03b3\u03bf\u03c1\u03af\u03b1 \u03ba\u03ac\u03c4\u03c9 \u03b1\u03c0\u03cc 2%<\/div>\n<\/div>\n<\/div>\n<p style=\"font-size: 0.95rem; color: #2d2d45; margin: 0;\"><strong>\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03c4\u03bf \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5:<\/strong> \u03a0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03ae\u03c3\u03c4\u03b5 \u03c4\u03b9\u03c2 \u03b5\u03c0\u03b1\u03bd\u03b1\u03bb\u03b1\u03bc\u03b2\u03b1\u03bd\u03cc\u03bc\u03b5\u03bd\u03b5\u03c2 \u03ba\u03bb\u03ae\u03c3\u03b5\u03b9\u03c2 \u03b1\u03bd\u03ac \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc \u03ba\u03b1\u03b9 \u03b1\u03bd\u03ac \u03c4\u03cd\u03c0\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03be\u03b5\u03c7\u03c9\u03c1\u03b9\u03c3\u03c4\u03ac. \u039c\u03bf\u03c4\u03af\u03b2\u03b1 \u03b1\u03c0\u03cc \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc \u03b4\u03b5\u03af\u03c7\u03bd\u03bf\u03c5\u03bd \u03ba\u03b5\u03bd\u03ac \u03b5\u03ba\u03c0\u03b1\u03af\u03b4\u03b5\u03c5\u03c3\u03b7\u03c2. \u03a4\u03b1 \u03bc\u03bf\u03c4\u03af\u03b2\u03b1 \u03b1\u03bd\u03ac \u03c4\u03cd\u03c0\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03c5\u03c0\u03bf\u03b4\u03b5\u03b9\u03ba\u03bd\u03cd\u03bf\u03c5\u03bd \u03c3\u03c5\u03c3\u03c4\u03b7\u03bc\u03b9\u03ba\u03ac \u03b6\u03b7\u03c4\u03ae\u03bc\u03b1\u03c4\u03b1 \u2014 \u03bb\u03b1\u03bd\u03b8\u03b1\u03c3\u03bc\u03ad\u03bd\u03b7 \u03c0\u03c1\u03bf\u03b4\u03b9\u03b1\u03b3\u03c1\u03b1\u03c6\u03ae \u03b5\u03be\u03b1\u03c1\u03c4\u03b7\u03bc\u03ac\u03c4\u03c9\u03bd, \u03b1\u03bd\u03b5\u03c0\u03b1\u03c1\u03ba\u03ae\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b4\u03b9\u03ac\u03b3\u03bd\u03c9\u03c3\u03b7\u03c2 \u03c3\u03c4\u03bf \u03c0\u03c1\u03cc\u03c4\u03c5\u03c0\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03ae \u03b5\u03c0\u03b1\u03bd\u03b1\u03bb\u03b1\u03bc\u03b2\u03b1\u03bd\u03cc\u03bc\u03b5\u03bd\u03bf \u03c3\u03c6\u03ac\u03bb\u03bc\u03b1 \u03b5\u03be\u03bf\u03c0\u03bb\u03b9\u03c3\u03bc\u03bf\u03cd \u03c0\u03bf\u03c5 \u03b1\u03c0\u03b1\u03b9\u03c4\u03b5\u03af \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03b5\u03c4\u03b9\u03ba\u03ae \u03c0\u03c1\u03bf\u03c3\u03ad\u03b3\u03b3\u03b9\u03c3\u03b7 \u03b5\u03c0\u03af\u03bb\u03c5\u03c3\u03b7\u03c2.<\/p>\n<\/div>\n<p><!-- H2: HOW TO TRACK --><\/p>\n<h2 style=\"font-size: 1.65rem; font-weight: bold; color: #0d0d1a; margin: 2.8rem 0 1rem; padding-top: 0.5rem; border-top: 3px solid #2756e8;\">\u03a0\u03ce\u03c2 \u03bd\u03b1 \u03b4\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03ae\u03c3\u03b5\u03c4\u03b5 \u03ad\u03bd\u03b1 \u03c3\u03cd\u03c3\u03c4\u03b7\u03bc\u03b1 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7\u03c2 KPI \u03c0\u03bf\u03c5 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b5\u03af \u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03b9\u03ba\u03ac<\/h2>\n<p style=\"font-size: 1.05rem; color: #2d2d45; margin: 0 0 1.2rem;\">\u039f \u03b5\u03bd\u03c4\u03bf\u03c0\u03b9\u03c3\u03bc\u03cc\u03c2 \u03c4\u03c9\u03bd \u03c3\u03c9\u03c3\u03c4\u03ce\u03bd KPI \u03b5\u03af\u03bd\u03b1\u03b9 \u03bc\u03cc\u03bd\u03bf \u03b7 \u03bc\u03b9\u03c3\u03ae \u03b4\u03bf\u03c5\u03bb\u03b5\u03b9\u03ac. \u0397 \u03c3\u03c5\u03bb\u03bb\u03bf\u03b3\u03ae \u03ba\u03b1\u03b8\u03b1\u03c1\u03ce\u03bd \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03c9\u03bd, \u03b7 \u03c3\u03c5\u03bd\u03b5\u03c7\u03ae\u03c2 \u03b1\u03bd\u03b1\u03b8\u03b5\u03ce\u03c1\u03b7\u03c3\u03ae \u03c4\u03bf\u03c5\u03c2 \u03ba\u03b1\u03b9 \u03b7 \u03b4\u03c1\u03ac\u03c3\u03b7 \u03b2\u03ac\u03c3\u03b5\u03b9 \u03b1\u03c5\u03c4\u03ce\u03bd \u03b5\u03af\u03bd\u03b1\u03b9 \u03c4\u03bf \u03ac\u03bb\u03bb\u03bf \u03bc\u03b9\u03c3\u03cc \u2014 \u03ba\u03b1\u03b9 \u03cc\u03c0\u03bf\u03c5 \u03bf\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b5\u03c2 \u03c5\u03c0\u03bf\u03bb\u03b5\u03af\u03c0\u03bf\u03bd\u03c4\u03b1\u03b9. \u0397 Grand View Research \u03c0\u03c1\u03bf\u03b2\u03bb\u03ad\u03c0\u03b5\u03b9 \u03cc\u03c4\u03b9 \u03b7 \u03b1\u03b3\u03bf\u03c1\u03ac FSM \u03b8\u03b1 \u03c6\u03c4\u03ac\u03c3\u03b5\u03b9 \u03c4\u03b1 11,78 \u03b4\u03b9\u03c3\u03b5\u03ba\u03b1\u03c4\u03bf\u03bc\u03bc\u03cd\u03c1\u03b9\u03b1 \u03b4\u03bf\u03bb\u03ac\u03c1\u03b9\u03b1 \u03ad\u03c9\u03c2 \u03c4\u03bf 2030, \u03bc\u03b5 \u03c4\u03b1 \u03b1\u03bd\u03b1\u03bb\u03c5\u03c4\u03b9\u03ba\u03ac \u03c3\u03c4\u03bf\u03b9\u03c7\u03b5\u03af\u03b1 \u03ba\u03b1\u03b9 \u03c4\u03b9\u03c2 \u03b1\u03bd\u03b1\u03c6\u03bf\u03c1\u03ad\u03c2 \u03bd\u03b1 \u03b1\u03bd\u03b1\u03c6\u03ad\u03c1\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c9\u03c2 \u03ad\u03bd\u03b1\u03c2 \u03b1\u03c0\u03cc \u03c4\u03bf\u03c5\u03c2 \u03ba\u03cd\u03c1\u03b9\u03bf\u03c5\u03c2 \u03c0\u03b1\u03c1\u03ac\u03b3\u03bf\u03bd\u03c4\u03b5\u03c2 \u03c5\u03b9\u03bf\u03b8\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u03c4\u03b7\u03c2 \u03c0\u03bb\u03b1\u03c4\u03c6\u03cc\u03c1\u03bc\u03b1\u03c2. \u039f\u03b9 \u03ad\u03be\u03b9 \u03c0\u03b1\u03c1\u03b1\u03ba\u03ac\u03c4\u03c9 \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ad\u03c2 \u03c7\u03c9\u03c1\u03af\u03b6\u03bf\u03c5\u03bd \u03c4\u03b9\u03c2 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03c0\u03bf\u03c5 \u03c7\u03c1\u03b7\u03c3\u03b9\u03bc\u03bf\u03c0\u03bf\u03b9\u03bf\u03cd\u03bd KPI \u03b3\u03b9\u03b1 \u03b2\u03b5\u03bb\u03c4\u03af\u03c9\u03c3\u03b7 \u03b1\u03c0\u03cc \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03c0\u03bf\u03c5 \u03b4\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03bf\u03cd\u03bd \u03c0\u03af\u03bd\u03b1\u03ba\u03b5\u03c2 \u03b5\u03c1\u03b3\u03b1\u03bb\u03b5\u03af\u03c9\u03bd \u03c0\u03bf\u03c5 \u03ba\u03b1\u03bd\u03b5\u03af\u03c2 \u03b4\u03b5\u03bd \u03b4\u03b9\u03b1\u03b2\u03ac\u03b6\u03b5\u03b9.<\/p>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(320px,1fr)); gap: 16px; margin: 1.5rem 0 2rem;\">\n<div style=\"background: #fff; border: 1.5px solid #e8eeff; border-radius: 14px; padding: 20px 18px; overflow: hidden; word-break: break-word;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u039e\u03b5\u03ba\u03b9\u03bd\u03ae\u03c3\u03c4\u03b5 \u03bc\u03b5 5-7 \u03b2\u03b1\u03c3\u03b9\u03ba\u03bf\u03cd\u03c2 KPI<\/h3>\n<p style=\"font-size: 0.92rem; color: #5a5a7a; margin: 0; line-height: 1.55;\">\u03a0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 \u03b4\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03bf\u03cd\u03bd \u03b8\u03cc\u03c1\u03c5\u03b2\u03bf. \u0395\u03c0\u03b9\u03bb\u03ad\u03be\u03c4\u03b5 KPI \u03c0\u03bf\u03c5 \u03c3\u03c5\u03bd\u03b4\u03ad\u03bf\u03bd\u03c4\u03b1\u03b9 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03c4\u03c1\u03ad\u03c7\u03bf\u03c5\u03c3\u03b1 \u03bc\u03b5\u03b3\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03b7 \u03c0\u03c1\u03cc\u03ba\u03bb\u03b7\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03ae\u03c3\u03c4\u03b5 \u03c4\u03bf\u03c5\u03c2 \u03bc\u03b5 \u03c3\u03c5\u03bd\u03ad\u03c0\u03b5\u03b9\u03b1 \u03c0\u03c1\u03b9\u03bd \u03b5\u03c0\u03b5\u03ba\u03c4\u03b5\u03af\u03bd\u03b5\u03c4\u03b5 \u03c4\u03bf \u03c3\u03cd\u03bd\u03bf\u03bb\u03bf.<\/p>\n<\/div>\n<div style=\"background: #fff; border: 1.5px solid #e8eeff; border-radius: 14px; padding: 20px 18px; overflow: hidden; word-break: break-word;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u0391\u03c5\u03c4\u03bf\u03bc\u03b1\u03c4\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03c4\u03b5 \u03c4\u03b7 \u03c3\u03c5\u03bb\u03bb\u03bf\u03b3\u03ae \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03c9\u03bd<\/h3>\n<p style=\"font-size: 0.92rem; color: #5a5a7a; margin: 0; line-height: 1.55;\">\u03a4\u03bf \u03bb\u03bf\u03b3\u03b9\u03c3\u03bc\u03b9\u03ba\u03cc FSM \u03c0\u03bf\u03c5 \u03ba\u03b1\u03c4\u03b1\u03b3\u03c1\u03ac\u03c6\u03b5\u03b9 \u03c4\u03b1 \u03c1\u03bf\u03bb\u03cc\u03b3\u03b9\u03b1, \u03c4\u03b9\u03c2 \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03ce\u03c3\u03b5\u03b9\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd \u03ba\u03b1\u03b9 \u03c4\u03b9\u03c2 \u03c5\u03c0\u03bf\u03b3\u03c1\u03b1\u03c6\u03ad\u03c2 \u03c3\u03b1\u03c2 \u03b4\u03af\u03bd\u03b5\u03b9 \u03b1\u03c5\u03c4\u03cc\u03bc\u03b1\u03c4\u03b1 \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03b1 \u03c0\u03bf\u03c5 \u03bc\u03c0\u03bf\u03c1\u03b5\u03af\u03c4\u03b5 \u03bd\u03b1 \u03b5\u03bc\u03c0\u03b9\u03c3\u03c4\u03b5\u03c5\u03c4\u03b5\u03af\u03c4\u03b5 \u03c7\u03c9\u03c1\u03af\u03c2 \u03b5\u03c0\u03b9\u03c0\u03bb\u03ad\u03bf\u03bd \u03c6\u03cc\u03c1\u03bc\u03b5\u03c2 \u03b3\u03b9\u03b1 \u03c3\u03c5\u03bc\u03c0\u03bb\u03ae\u03c1\u03c9\u03c3\u03b7 \u03b1\u03c0\u03cc \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd\u03c2.<\/p>\n<\/div>\n<div style=\"background: #fff; border: 1.5px solid #e8eeff; border-radius: 14px; padding: 20px 18px; overflow: hidden; word-break: break-word;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u0395\u03c0\u03b9\u03c3\u03ba\u03cc\u03c0\u03b7\u03c3\u03b7 \u03b5\u03b2\u03b4\u03bf\u03bc\u03b1\u03b4\u03b9\u03b1\u03af\u03b1, \u03cc\u03c7\u03b9 \u03bc\u03b7\u03bd\u03b9\u03b1\u03af\u03b1<\/h3>\n<p style=\"font-size: 0.92rem; color: #5a5a7a; margin: 0; line-height: 1.55;\">\u039f\u03b9 \u03bc\u03b7\u03bd\u03b9\u03b1\u03af\u03b5\u03c2 \u03ba\u03c1\u03b9\u03c4\u03b9\u03ba\u03ad\u03c2 \u03b5\u03bd\u03c4\u03bf\u03c0\u03af\u03b6\u03bf\u03c5\u03bd \u03c0\u03c1\u03bf\u03b2\u03bb\u03ae\u03bc\u03b1\u03c4\u03b1 \u03b1\u03c6\u03bf\u03cd \u03b5\u03c0\u03b9\u03b4\u03b5\u03b9\u03bd\u03c9\u03b8\u03bf\u03cd\u03bd. \u039f\u03b9 \u03b5\u03b2\u03b4\u03bf\u03bc\u03b1\u03b4\u03b9\u03b1\u03af\u03b5\u03c2 \u03b1\u03be\u03b9\u03bf\u03bb\u03bf\u03b3\u03ae\u03c3\u03b5\u03b9\u03c2 \u03c3\u03b5 \u03c0\u03ad\u03bd\u03c4\u03b5 \u03b2\u03b1\u03c3\u03b9\u03ba\u03bf\u03cd\u03c2 KPI \u03b4\u03af\u03bd\u03bf\u03c5\u03bd \u03b1\u03c1\u03ba\u03b5\u03c4\u03cc \u03c7\u03c1\u03cc\u03bd\u03bf \u03b3\u03b9\u03b1 \u03c4\u03b7\u03bd \u03c0\u03c1\u03bf\u03c3\u03b1\u03c1\u03bc\u03bf\u03b3\u03ae \u03c4\u03c9\u03bd \u03ba\u03b1\u03bd\u03cc\u03bd\u03c9\u03bd \u03b4\u03c1\u03bf\u03bc\u03bf\u03bb\u03cc\u03b3\u03b7\u03c3\u03b7\u03c2 \u03ae \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae\u03c2 \u03c0\u03c1\u03bf\u03c4\u03bf\u03cd \u03bc\u03b9\u03b1 \u03ba\u03b1\u03ba\u03ae \u03c4\u03ac\u03c3\u03b7 \u03b3\u03af\u03bd\u03b5\u03b9 \u03ba\u03b1\u03ba\u03cc \u03c4\u03c1\u03af\u03bc\u03b7\u03bd\u03bf.<\/p>\n<\/div>\n<div style=\"background: #fff; border: 1.5px solid #e8eeff; border-radius: 14px; padding: 20px 18px; overflow: hidden; word-break: break-word;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u03a4\u03bc\u03ae\u03bc\u03b1 \u03b1\u03bd\u03ac \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc, \u03c0\u03b5\u03c1\u03b9\u03bf\u03c7\u03ae, \u03c4\u03cd\u03c0\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2<\/h3>\n<p style=\"font-size: 0.92rem; color: #5a5a7a; margin: 0; line-height: 1.55;\">\u039f\u03b9 \u03c3\u03c5\u03b3\u03ba\u03b5\u03bd\u03c4\u03c1\u03c9\u03c4\u03b9\u03ba\u03bf\u03af \u03b1\u03c1\u03b9\u03b8\u03bc\u03bf\u03af \u03ba\u03c1\u03cd\u03b2\u03bf\u03c5\u03bd \u03c4\u03bf \u03c3\u03ae\u03bc\u03b1. \u0388\u03bd\u03b1 FTFR 72% \u03c6\u03b1\u03af\u03bd\u03b5\u03c4\u03b1\u03b9 \u03bc\u03b9\u03b1 \u03c7\u03b1\u03c1\u03ac \u03bc\u03ad\u03c7\u03c1\u03b9 \u03bd\u03b1 \u03b4\u03b5\u03af\u03c4\u03b5 \u03ad\u03bd\u03b1\u03bd \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03cc \u03c3\u03c4\u03bf 55% \u03ba\u03b1\u03b9 \u03ad\u03bd\u03b1\u03bd \u03ac\u03bb\u03bb\u03bf \u03c3\u03c4\u03bf 91%. \u0397 \u03c4\u03bc\u03b7\u03bc\u03b1\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03bc\u03b5\u03c4\u03b1\u03c4\u03c1\u03ad\u03c0\u03b5\u03b9 \u03ad\u03bd\u03b1\u03bd \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc \u03c3\u03b5 \u03bc\u03b9\u03b1 \u03c3\u03c5\u03b3\u03ba\u03b5\u03ba\u03c1\u03b9\u03bc\u03ad\u03bd\u03b7 \u03b5\u03bd\u03ad\u03c1\u03b3\u03b5\u03b9\u03b1.<\/p>\n<\/div>\n<div style=\"background: #fff; border: 1.5px solid #e8eeff; border-radius: 14px; padding: 20px 18px; overflow: hidden; word-break: break-word;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u039a\u03ac\u03bd\u03c4\u03b5 \u03c4\u03bf\u03c5\u03c2 KPI \u03bf\u03c1\u03b1\u03c4\u03bf\u03cd\u03c2 \u03c3\u03c4\u03b7\u03bd \u03bf\u03bc\u03ac\u03b4\u03b1<\/h3>\n<p style=\"font-size: 0.92rem; color: #5a5a7a; margin: 0; line-height: 1.55;\">\u039f\u03b9 \u03c0\u03af\u03bd\u03b1\u03ba\u03b5\u03c2 \u03b5\u03bb\u03ad\u03b3\u03c7\u03bf\u03c5 \u03c0\u03bf\u03c5 \u03b2\u03bb\u03ad\u03c0\u03bf\u03c5\u03bd \u03bc\u03cc\u03bd\u03bf \u03bf\u03b9 \u03b4\u03b9\u03b1\u03c7\u03b5\u03b9\u03c1\u03b9\u03c3\u03c4\u03ad\u03c2 \u03b4\u03b5\u03bd \u03bf\u03b4\u03b7\u03b3\u03bf\u03cd\u03bd \u03c3\u03c4\u03b7\u03bd \u03b1\u03bb\u03bb\u03b1\u03b3\u03ae \u03c3\u03c5\u03bc\u03c0\u03b5\u03c1\u03b9\u03c6\u03bf\u03c1\u03ac\u03c2. \u039f\u03b9 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03af \u03c0\u03bf\u03c5 \u03b2\u03bb\u03ad\u03c0\u03bf\u03c5\u03bd \u03c4\u03bf \u03b4\u03b9\u03ba\u03cc \u03c4\u03bf\u03c5\u03c2 FTFR \u03ba\u03b1\u03b9 \u03c4\u03b7 \u03c3\u03c5\u03bc\u03bc\u03cc\u03c1\u03c6\u03c9\u03c3\u03b7 \u03bc\u03b5 \u03c4\u03bf \u03c7\u03c1\u03bf\u03bd\u03bf\u03b4\u03b9\u03ac\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1 \u03be\u03b5\u03c0\u03b5\u03c1\u03bd\u03bf\u03cd\u03bd \u03c3\u03c4\u03b1\u03b8\u03b5\u03c1\u03ac \u03b5\u03ba\u03b5\u03af\u03bd\u03bf\u03c5\u03c2 \u03c0\u03bf\u03c5 \u03b4\u03b5\u03bd \u03ad\u03c7\u03bf\u03c5\u03bd \u03bf\u03c1\u03b1\u03c4\u03cc\u03c4\u03b7\u03c4\u03b1 \u03b1\u03c0\u03cc\u03b4\u03bf\u03c3\u03b7\u03c2.<\/p>\n<\/div>\n<div style=\"background: #fff; border: 1.5px solid #e8eeff; border-radius: 14px; padding: 20px 18px; overflow: hidden; word-break: break-word;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u03a0\u03c1\u03bf\u03ba\u03b1\u03b8\u03bf\u03c1\u03af\u03c3\u03c4\u03b5 \u03c4\u03b1 \u03b5\u03bd\u03b1\u03cd\u03c3\u03bc\u03b1\u03c4\u03b1 \u03b1\u03c0\u03cc\u03ba\u03c1\u03b9\u03c3\u03b7\u03c2<\/h3>\n<p style=\"font-size: 0.92rem; color: #5a5a7a; margin: 0; line-height: 1.55;\">\u039a\u03b1\u03b8\u03bf\u03c1\u03af\u03c3\u03c4\u03b5 \u03b5\u03ba \u03c4\u03c9\u03bd \u03c0\u03c1\u03bf\u03c4\u03ad\u03c1\u03c9\u03bd: \u03b5\u03ac\u03bd \u03c4\u03bf FTFR \u03c0\u03ad\u03c3\u03b5\u03b9 \u03ba\u03ac\u03c4\u03c9 \u03b1\u03c0\u03cc \u03c4\u03bf X, \u03b5\u03bb\u03ad\u03b3\u03be\u03c4\u03b5 \u03c4\u03b7 \u03c3\u03c4\u03b1\u03b4\u03b9\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03b5\u03be\u03b1\u03c1\u03c4\u03b7\u03bc\u03ac\u03c4\u03c9\u03bd. \u0395\u03ac\u03bd \u03bf \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd \u03b1\u03c5\u03be\u03ac\u03bd\u03b5\u03c4\u03b1\u03b9 \u03c0\u03ac\u03bd\u03c9 \u03b1\u03c0\u03cc \u03c4\u03bf Y, \u03b5\u03bb\u03ad\u03b3\u03be\u03c4\u03b5 \u03c4\u03bf\u03c5\u03c2 \u03ba\u03b1\u03bd\u03cc\u03bd\u03b5\u03c2 \u03b4\u03c1\u03bf\u03bc\u03bf\u03bb\u03cc\u03b3\u03b7\u03c3\u03b7\u03c2. \u039f\u03b9 \u03c0\u03c1\u03bf\u03ba\u03b1\u03b8\u03bf\u03c1\u03b9\u03c3\u03bc\u03ad\u03bd\u03b5\u03c2 \u03b1\u03c0\u03b1\u03bd\u03c4\u03ae\u03c3\u03b5\u03b9\u03c2 \u03ba\u03b1\u03b8\u03b9\u03c3\u03c4\u03bf\u03cd\u03bd \u03c4\u03b7\u03bd \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7 KPI \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b9\u03ba\u03ae, \u03cc\u03c7\u03b9 \u03b1\u03c0\u03bb\u03ce\u03c2 \u03b5\u03bd\u03b7\u03bc\u03b5\u03c1\u03c9\u03c4\u03b9\u03ba\u03ae.<\/p>\n<\/div>\n<\/div>\n<div style=\"background: #f0f4ff; border-left: 5px solid #2756e8; border-radius: 0 12px 12px 0; padding: 18px 22px; margin: 1.5rem 0 2rem;\">\n<p style=\"margin: 0; font-size: 1.05rem; color: #1a1a2e; font-weight: 500;\"><strong style=\"color: #2756e8;\">\u0397 \u03bf\u03c5\u03c3\u03af\u03b1:<\/strong> \u0394\u03b5\u03bd \u03c7\u03c1\u03b5\u03b9\u03ac\u03b6\u03b5\u03c4\u03b1\u03b9 \u03bd\u03b1 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03b5\u03af\u03c4\u03b5 \u03ba\u03b1\u03b9 \u03c4\u03bf\u03c5\u03c2 \u03b4\u03ce\u03b4\u03b5\u03ba\u03b1 KPI \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03c0\u03c1\u03ce\u03c4\u03b7 \u03bc\u03ad\u03c1\u03b1. \u0395\u03c0\u03b9\u03bb\u03ad\u03be\u03c4\u03b5 \u03c4\u03b1 \u03c4\u03ad\u03c3\u03c3\u03b5\u03c1\u03b1 \u03ae \u03c4\u03b1 \u03c0\u03ad\u03bd\u03c4\u03b5 \u03c0\u03bf\u03c5 \u03c4\u03b1\u03b9\u03c1\u03b9\u03ac\u03b6\u03bf\u03c5\u03bd \u03bc\u03b5 \u03c4\u03b7\u03bd \u03c4\u03c1\u03ad\u03c7\u03bf\u03c5\u03c3\u03b1 \u03bc\u03b5\u03b3\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03b7 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03b7\u03c3\u03b9\u03b1\u03ba\u03ae \u03c3\u03b1\u03c2 \u03c0\u03c1\u03cc\u03ba\u03bb\u03b7\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03ae\u03c3\u03c4\u03b5 \u03c4\u03b1 \u03bc\u03b5 \u03c0\u03b5\u03b9\u03b8\u03b1\u03c1\u03c7\u03af\u03b1. \u039a\u03b1\u03b8\u03ce\u03c2 \u03b1\u03c5\u03c4\u03bf\u03af \u03bf\u03b9 \u03b1\u03c1\u03b9\u03b8\u03bc\u03bf\u03af \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03bd\u03bf\u03bd\u03c4\u03b1\u03b9, \u03b5\u03c0\u03b5\u03ba\u03c4\u03b5\u03af\u03bd\u03b5\u03c4\u03b5 \u03c4\u03bf \u03c3\u03cd\u03bd\u03bf\u03bb\u03bf KPI \u03c3\u03b1\u03c2. \u039f\u03b9 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03bc\u03b5 \u03c4\u03b9\u03c2 \u03ba\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03b5\u03c2 \u03b5\u03c0\u03b9\u03b4\u03cc\u03c3\u03b5\u03b9\u03c2 \u03b5\u03ba\u03c4\u03b5\u03bb\u03bf\u03cd\u03bd\u03c4\u03b1\u03b9 \u03bc\u03b5 \u03ad\u03bd\u03b1\u03bd \u03bc\u03b9\u03ba\u03c1\u03cc \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03c9\u03bd \u03c0\u03bf\u03c5 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03bf\u03cd\u03bd\u03c4\u03b1\u03b9 \u03bc\u03b5 \u03c3\u03c5\u03bd\u03ad\u03c0\u03b5\u03b9\u03b1 \u2014 \u03cc\u03c7\u03b9 \u03ad\u03bd\u03b1\u03c2 \u03bc\u03b5\u03b3\u03ac\u03bb\u03bf\u03c2 \u03c0\u03af\u03bd\u03b1\u03ba\u03b1\u03c2 \u03b5\u03bb\u03ad\u03b3\u03c7\u03bf\u03c5 \u03c0\u03bf\u03c5 \u03b5\u03bb\u03ad\u03b3\u03c7\u03b5\u03c4\u03b1\u03b9 \u03c3\u03c0\u03ac\u03bd\u03b9\u03b1.<\/p>\n<\/div>\n<p><!-- H2: FAQ --><\/p>\n<h2 style=\"font-size: 1.65rem; font-weight: bold; color: #0d0d1a; margin: 2.8rem 0 1rem; padding-top: 0.5rem; border-top: 3px solid #2756e8;\">\u03a3\u03c5\u03c7\u03bd\u03ad\u03c2 \u0395\u03c1\u03c9\u03c4\u03ae\u03c3\u03b5\u03b9\u03c2<\/h2>\n<div style=\"margin: 1.5rem 0 2rem;\">\n<div style=\"border: 1.5px solid #e8eeff; border-radius: 12px; padding: 18px 20px; margin-bottom: 12px; background: #fff;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u03a0\u03bf\u03b9\u03bf\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03bf \u03c0\u03b9\u03bf \u03c3\u03b7\u03bc\u03b1\u03bd\u03c4\u03b9\u03ba\u03cc\u03c2 KPI \u03c3\u03c4\u03b7 \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c0\u03b5\u03b4\u03af\u03bf\u03c5;<\/h3>\n<p style=\"font-size: 0.95rem; color: #3d3d5c; margin: 0; line-height: 1.65;\">\u03a4\u03bf \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03c3\u03c4\u03b1\u03b8\u03b5\u03c1\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7\u03c2 \u03b3\u03b9\u03b1 \u03c0\u03c1\u03ce\u03c4\u03b7 \u03c6\u03bf\u03c1\u03ac (FTFR) \u03b1\u03bd\u03b1\u03c6\u03ad\u03c1\u03b5\u03c4\u03b1\u03b9 \u03bc\u03b5 \u03bc\u03b5\u03b3\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03b7 \u03c3\u03c5\u03bd\u03ad\u03c0\u03b5\u03b9\u03b1 \u03c9\u03c2 \u03bf \u03bc\u03bf\u03bd\u03b1\u03b4\u03b9\u03ba\u03cc\u03c2 \u03c0\u03b9\u03bf \u03c3\u03b7\u03bc\u03b1\u03bd\u03c4\u03b9\u03ba\u03cc\u03c2 KPI. \u0391\u03c0\u03bf\u03c4\u03c5\u03c0\u03ce\u03bd\u03b5\u03b9 \u03c4\u03b7 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b9\u03ba\u03ae \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03c3\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1, \u03c4\u03b7\u03bd \u03b5\u03c4\u03bf\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1 \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03c3\u03b5 \u03ad\u03bd\u03b1\u03bd \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc. \u039f \u03bc\u03ad\u03c3\u03bf\u03c2 \u03cc\u03c1\u03bf\u03c2 \u03c4\u03bf\u03c5 \u03ba\u03bb\u03ac\u03b4\u03bf\u03c5 \u03b2\u03c1\u03af\u03c3\u03ba\u03b5\u03c4\u03b1\u03b9 \u03c0\u03b5\u03c1\u03af\u03c0\u03bf\u03c5 \u03c3\u03c4\u03bf 72%, \u03bc\u03b5 \u03c4\u03bf\u03c5\u03c2 \u03ba\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03bf\u03c5\u03c2 \u03c3\u03c4\u03b7\u03bd \u03ba\u03b1\u03c4\u03b7\u03b3\u03bf\u03c1\u03af\u03b1 \u03c4\u03bf\u03c5\u03c2 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03bf\u03cd\u03c2 \u03bd\u03b1 \u03c6\u03c4\u03ac\u03bd\u03bf\u03c5\u03bd \u03c4\u03bf 80% \u03ae \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03bf.<\/p>\n<\/div>\n<div style=\"border: 1.5px solid #e8eeff; border-radius: 12px; padding: 18px 20px; margin-bottom: 12px; background: #fff;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u03a4\u03b9 \u03b5\u03af\u03bd\u03b1\u03b9 \u03ad\u03bd\u03b1 \u03ba\u03b1\u03bb\u03cc \u03c3\u03b7\u03bc\u03b5\u03af\u03bf \u03b1\u03bd\u03b1\u03c6\u03bf\u03c1\u03ac\u03c2 \u03c3\u03c4\u03b1\u03b8\u03b5\u03c1\u03bf\u03cd \u03b5\u03c0\u03b9\u03c4\u03bf\u03ba\u03af\u03bf\u03c5 \u03b3\u03b9\u03b1 \u03c0\u03c1\u03ce\u03c4\u03b7 \u03c6\u03bf\u03c1\u03ac;<\/h3>\n<p style=\"font-size: 0.95rem; color: #3d3d5c; margin: 0; line-height: 1.65;\">\u039f \u03b4\u03b9\u03ac\u03bc\u03b5\u03c3\u03bf\u03c2 \u03ba\u03bb\u03ac\u03b4\u03bf\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03b5\u03c1\u03af\u03c0\u03bf\u03c5 72%. \u039f\u03c4\u03b9\u03b4\u03ae\u03c0\u03bf\u03c4\u03b5 \u03c0\u03ac\u03bd\u03c9 \u03b1\u03c0\u03cc 75% \u03b8\u03b5\u03c9\u03c1\u03b5\u03af\u03c4\u03b1\u03b9 \u03b9\u03c3\u03c7\u03c5\u03c1\u03cc \u03ba\u03b1\u03b9 \u03bf\u03b9 \u03ba\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03b5\u03c2 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b5\u03c2 \u03c3\u03c4\u03b7\u03bd \u03ba\u03b1\u03c4\u03b7\u03b3\u03bf\u03c1\u03af\u03b1 \u03c4\u03bf\u03c5\u03c2 \u03c3\u03b5 \u03c0\u03c1\u03bf\u03b2\u03bb\u03ad\u03c8\u03b9\u03bc\u03b1 \u03c0\u03b5\u03c1\u03b9\u03b2\u03ac\u03bb\u03bb\u03bf\u03bd\u03c4\u03b1 \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u03c6\u03c4\u03ac\u03bd\u03bf\u03c5\u03bd \u03c4\u03bf 80\u201389%. \u039a\u03ac\u03c4\u03c9 \u03b1\u03c0\u03cc 65% \u03c3\u03c7\u03b5\u03b4\u03cc\u03bd \u03c0\u03ac\u03bd\u03c4\u03b1 \u03c3\u03b7\u03bc\u03b1\u03af\u03bd\u03b5\u03b9 \u03cc\u03c4\u03b9 \u03c7\u03c1\u03b5\u03b9\u03ac\u03b6\u03b5\u03c4\u03b1\u03b9 \u03c0\u03c1\u03bf\u03c3\u03bf\u03c7\u03ae \u03b7 \u03b4\u03b9\u03b1\u03b8\u03b5\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1 \u03b1\u03bd\u03c4\u03b1\u03bb\u03bb\u03b1\u03ba\u03c4\u03b9\u03ba\u03ce\u03bd, \u03b7 \u03c0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c4\u03c9\u03bd \u03c0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03b9\u03ce\u03bd \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03ae \u03b7 \u03b1\u03bd\u03c4\u03b9\u03c3\u03c4\u03bf\u03af\u03c7\u03b9\u03c3\u03b7 \u03b4\u03b5\u03be\u03b9\u03bf\u03c4\u03ae\u03c4\u03c9\u03bd \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae\u03c2.<\/p>\n<\/div>\n<div style=\"border: 1.5px solid #e8eeff; border-radius: 12px; padding: 18px 20px; margin-bottom: 12px; background: #fff;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u03a0\u03bf\u03b9\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03ac \u03bc\u03b5\u03c4\u03b1\u03be\u03cd \u03b5\u03bd\u03cc\u03c2 KPI \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03ba\u03b1\u03b9 \u03bc\u03b9\u03b1\u03c2 \u03bc\u03ad\u03c4\u03c1\u03b7\u03c3\u03b7\u03c2;<\/h3>\n<p style=\"font-size: 0.95rem; color: #3d3d5c; margin: 0; line-height: 1.65;\">\u039c\u03b9\u03b1 \u03bc\u03ad\u03c4\u03c1\u03b7\u03c3\u03b7 \u03b5\u03af\u03bd\u03b1\u03b9 \u03bf\u03c0\u03bf\u03b9\u03bf\u03b4\u03ae\u03c0\u03bf\u03c4\u03b5 \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b9\u03bc\u03bf \u03c3\u03b7\u03bc\u03b5\u03af\u03bf \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03c9\u03bd. \u039f KPI \u03b5\u03af\u03bd\u03b1\u03b9 \u03bc\u03b9\u03b1 \u03bc\u03ad\u03c4\u03c1\u03b7\u03c3\u03b7 \u03c0\u03bf\u03c5 \u03ad\u03c7\u03b5\u03c4\u03b5 \u03b5\u03c0\u03b9\u03bb\u03ad\u03be\u03b5\u03b9 \u03c3\u03ba\u03cc\u03c0\u03b9\u03bc\u03b1 \u03c9\u03c2 \u03ba\u03c1\u03af\u03c3\u03b9\u03bc\u03b7 \u03b3\u03b9\u03b1 \u03ad\u03bd\u03b1\u03bd \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03b7\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc \u03c3\u03c4\u03cc\u03c7\u03bf \u03ba\u03b1\u03b9 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03b5\u03af\u03c4\u03b5 \u03bc\u03b5 \u03c3\u03c5\u03bd\u03ad\u03c0\u03b5\u03b9\u03b1 \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03ba\u03b1\u03b8\u03bf\u03b4\u03b7\u03b3\u03b5\u03af\u03c4\u03b5 \u03c4\u03b9\u03c2 \u03b1\u03c0\u03bf\u03c6\u03ac\u03c3\u03b5\u03b9\u03c2. \u03a4\u03bf \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03cc \u03c4\u03b5\u03c3\u03c4: \u03b5\u03ac\u03bd \u03b7 \u03bf\u03bc\u03ac\u03b4\u03b1 \u03c3\u03b1\u03c2 \u03b4\u03b5\u03bd \u03ac\u03bb\u03bb\u03b1\u03b6\u03b5 \u03c3\u03c5\u03bc\u03c0\u03b5\u03c1\u03b9\u03c6\u03bf\u03c1\u03ac \u03bc\u03b5 \u03b2\u03ac\u03c3\u03b7 \u03ad\u03bd\u03b1\u03bd \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc \u03c0\u03bf\u03c5 \u03ba\u03b9\u03bd\u03b5\u03af\u03c4\u03b1\u03b9, \u03b4\u03b5\u03bd \u03b8\u03b1 \u03ad\u03c0\u03c1\u03b5\u03c0\u03b5 \u03bd\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 KPI.<\/p>\n<\/div>\n<div style=\"border: 1.5px solid #e8eeff; border-radius: 12px; padding: 18px 20px; margin-bottom: 12px; background: #fff;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u03a0\u03ce\u03c2 \u03bc\u03c0\u03bf\u03c1\u03ce \u03bd\u03b1 \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03c9 \u03c4\u03bf \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03c7\u03c1\u03ae\u03c3\u03b7\u03c2 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd;<\/h3>\n<p style=\"font-size: 0.95rem; color: #3d3d5c; margin: 0; line-height: 1.65;\">\u039f\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03c4\u03c1\u03ad\u03c7\u03bf\u03c5\u03bd \u03c3\u03c4\u03bf 60\u201370% \u03cc\u03c4\u03b1\u03bd \u03b5\u03af\u03bd\u03b1\u03b9 \u03b5\u03c6\u03b9\u03ba\u03c4\u03cc \u03c4\u03bf 85%+. \u03a4\u03bf \u03ba\u03b5\u03bd\u03cc \u03b5\u03af\u03bd\u03b1\u03b9 \u03c3\u03c7\u03b5\u03b4\u03cc\u03bd \u03c0\u03ac\u03bd\u03c4\u03b1 \u03c4\u03bf \u03c5\u03c0\u03b5\u03c1\u03b2\u03bf\u03bb\u03b9\u03ba\u03cc \u03c4\u03b1\u03be\u03af\u03b4\u03b9 \u03ba\u03b1\u03b9 \u03bf \u03c7\u03b5\u03b9\u03c1\u03bf\u03ba\u03af\u03bd\u03b7\u03c4\u03bf\u03c2 \u03b4\u03b9\u03b1\u03c7\u03b5\u03b9\u03c1\u03b9\u03c3\u03c4\u03ae\u03c2. \u039f\u03b9 \u03c6\u03cc\u03c1\u03bc\u03b5\u03c2 \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae\u03c2 \u03bc\u03b5 \u03b5\u03c0\u03af\u03b3\u03bd\u03c9\u03c3\u03b7 \u03c4\u03bf\u03c0\u03bf\u03b8\u03b5\u03c3\u03af\u03b1\u03c2, \u03c1\u03bf\u03bb\u03cc\u03b9 \u03b5\u03c0\u03b1\u03bb\u03b7\u03b8\u03b5\u03c5\u03bc\u03ad\u03bd\u03b5\u03c2 \u03bc\u03b5 GPS \u03ba\u03b1\u03b9 \u03c6\u03cc\u03c1\u03bc\u03b5\u03c2 \u03bf\u03bb\u03bf\u03ba\u03bb\u03ae\u03c1\u03c9\u03c3\u03b7\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03bc\u03ad\u03c3\u03c9 \u03ba\u03b9\u03bd\u03b7\u03c4\u03bf\u03cd \u03c0\u03c1\u03bf\u03c3\u03b8\u03ad\u03c4\u03bf\u03c5\u03bd \u03c4\u03b9\u03c2 \u03c7\u03c1\u03b5\u03ce\u03c3\u03b9\u03bc\u03b5\u03c2 \u03ce\u03c1\u03b5\u03c2 \u03c0\u03af\u03c3\u03c9 \u03c3\u03c4\u03b7\u03bd \u03b7\u03bc\u03ad\u03c1\u03b1 \u03c4\u03bf\u03c5 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd \u03c7\u03c9\u03c1\u03af\u03c2 \u03bd\u03b1 \u03c0\u03b1\u03c1\u03b1\u03c4\u03b5\u03af\u03bd\u03bf\u03c5\u03bd \u03c4\u03bf\u03bd \u03c7\u03c1\u03cc\u03bd\u03bf \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2.<\/p>\n<\/div>\n<div style=\"border: 1.5px solid #e8eeff; border-radius: 12px; padding: 18px 20px; margin-bottom: 12px; background: #fff;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u03a0\u03cc\u03c3\u03bf\u03c5\u03c2 KPI \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03c0\u03c1\u03ad\u03c0\u03b5\u03b9 \u03bd\u03b1 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03ae\u03c3\u03c9;<\/h3>\n<p style=\"font-size: 0.95rem; color: #3d3d5c; margin: 0; line-height: 1.65;\">\u039e\u03b5\u03ba\u03b9\u03bd\u03ae\u03c3\u03c4\u03b5 \u03bc\u03b5 \u03c0\u03ad\u03bd\u03c4\u03b5 \u03ad\u03c9\u03c2 \u03b5\u03c0\u03c4\u03ac. \u03a0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03bf \u03b1\u03c0\u03cc \u03b1\u03c5\u03c4\u03cc \u03b4\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03b5\u03af \u03b8\u03cc\u03c1\u03c5\u03b2\u03bf \u03ba\u03b1\u03b9 \u03b1\u03c1\u03b1\u03b9\u03ce\u03bd\u03b5\u03b9 \u03c4\u03b7\u03bd \u03b5\u03c3\u03c4\u03af\u03b1\u03c3\u03b7. \u0395\u03c0\u03b9\u03bb\u03ad\u03be\u03c4\u03b5 KPI \u03c0\u03bf\u03c5 \u03b5\u03af\u03bd\u03b1\u03b9 \u03ac\u03bc\u03b5\u03c3\u03b1 \u03b5\u03c6\u03b1\u03c1\u03bc\u03cc\u03c3\u03b9\u03bc\u03bf\u03b9, \u03c3\u03c5\u03bd\u03b4\u03b5\u03b4\u03b5\u03bc\u03ad\u03bd\u03bf\u03b9 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03c4\u03c1\u03ad\u03c7\u03bf\u03c5\u03c3\u03b1 \u03bc\u03b5\u03b3\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03b7 \u03c0\u03c1\u03cc\u03ba\u03bb\u03b7\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b9\u03bc\u03bf\u03b9 \u03bc\u03b5 \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03b1 \u03c0\u03bf\u03c5 \u03bc\u03c0\u03bf\u03c1\u03b5\u03af\u03c4\u03b5 \u03bd\u03b1 \u03c3\u03c5\u03bb\u03bb\u03ad\u03be\u03b5\u03c4\u03b5 \u03c1\u03b5\u03b1\u03bb\u03b9\u03c3\u03c4\u03b9\u03ba\u03ac. \u0391\u03bd\u03b1\u03c0\u03c4\u03cd\u03be\u03c4\u03b5 \u03c4\u03bf \u03c3\u03b5\u03c4 \u03c3\u03c4\u03b1\u03b4\u03b9\u03b1\u03ba\u03ac \u03ba\u03b1\u03b8\u03ce\u03c2 \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03bd\u03b5\u03c4\u03b1\u03b9 \u03b7 \u03b1\u03c0\u03cc\u03b4\u03bf\u03c3\u03b7.<\/p>\n<\/div>\n<div style=\"border: 1.5px solid #e8eeff; border-radius: 12px; padding: 18px 20px; margin-bottom: 12px; background: #fff;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u03a0\u03bf\u03b9\u03bf \u03b5\u03af\u03bd\u03b1\u03b9 \u03c4\u03bf \u03ba\u03b1\u03bb\u03cc \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03c3\u03c5\u03bc\u03bc\u03cc\u03c1\u03c6\u03c9\u03c3\u03b7\u03c2 SLA \u03b3\u03b9\u03b1 \u03c4\u03b7\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5;<\/h3>\n<p style=\"font-size: 0.95rem; color: #3d3d5c; margin: 0; line-height: 1.65;\">\u039f \u03c3\u03c4\u03cc\u03c7\u03bf\u03c2 90%+ \u03b5\u03af\u03bd\u03b1\u03b9 \u03c4\u03c5\u03c0\u03b9\u03ba\u03cc\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03b9\u03c2 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b5\u03c2 \u03c3\u03ad\u03c1\u03b2\u03b9\u03c2. \u039f\u03b9 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03bc\u03b5 \u03b5\u03c0\u03af\u03c3\u03b7\u03bc\u03b1 \u03c3\u03c5\u03bc\u03b2\u03cc\u03bb\u03b1\u03b9\u03b1 \u03c3\u03c4\u03bf\u03c7\u03b5\u03cd\u03bf\u03c5\u03bd \u03c3\u03c5\u03bd\u03ae\u03b8\u03c9\u03c2 \u03c3\u03c4\u03bf 95%+. \u039a\u03ac\u03c4\u03c9 \u03b1\u03c0\u03cc \u03c4\u03bf 80% \u03b5\u03af\u03bd\u03b1\u03b9 \u03bc\u03b9\u03b1 \u03c3\u03bf\u03b2\u03b1\u03c1\u03ae \u03c0\u03c1\u03bf\u03b5\u03b9\u03b4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 &#8212; \u03c3\u03c5\u03bd\u03ae\u03b8\u03c9\u03c2 \u03c3\u03b7\u03bc\u03b1\u03af\u03bd\u03b5\u03b9 \u03cc\u03c4\u03b9 \u03c4\u03b1 \u03c0\u03b1\u03c1\u03ac\u03b8\u03c5\u03c1\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b5\u03be\u03c9\u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03b9\u03ba\u03ac \u03c3\u03c4\u03b5\u03bd\u03ac, \u03bf\u03b9 \u03b4\u03b9\u03ac\u03c1\u03ba\u03b5\u03b9\u03b5\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03c5\u03c0\u03bf\u03b5\u03ba\u03c4\u03b9\u03bc\u03ce\u03bd\u03c4\u03b1\u03b9 \u03ae \u03b4\u03b5\u03bd \u03c5\u03c0\u03ac\u03c1\u03c7\u03bf\u03c5\u03bd \u03c0\u03c1\u03bf\u03bb\u03b7\u03c0\u03c4\u03b9\u03ba\u03ad\u03c2 \u03b5\u03b9\u03b4\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03b9\u03c2 \u03c0\u03c1\u03b9\u03bd \u03ba\u03bb\u03b5\u03af\u03c3\u03bf\u03c5\u03bd \u03c4\u03b1 \u03c0\u03b1\u03c1\u03ac\u03b8\u03c5\u03c1\u03b1.<\/p>\n<\/div>\n<div style=\"border: 1.5px solid #e8eeff; border-radius: 12px; padding: 18px 20px; margin-bottom: 12px; background: #fff;\">\n<h3 style=\"font-size: 1rem; font-weight: bold; color: #1a1a2e; margin: 0 0 8px;\">\u03a0\u03ce\u03c2 \u03c3\u03c5\u03bd\u03b4\u03ad\u03bf\u03bd\u03c4\u03b1\u03b9 \u03bf\u03b9 KPI \u03c4\u03b7\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd;<\/h3>\n<p style=\"font-size: 0.95rem; color: #3d3d5c; margin: 0; line-height: 1.65;\">\u03a4\u03bf \u03c0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03b5\u03c0\u03b9\u03b4\u03b9\u03cc\u03c1\u03b8\u03c9\u03c3\u03b7\u03c2 \u03b3\u03b9\u03b1 \u03c0\u03c1\u03ce\u03c4\u03b7 \u03c6\u03bf\u03c1\u03ac, \u03bf \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b1\u03c0\u03cc\u03ba\u03c1\u03b9\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03b7 \u03c4\u03ae\u03c1\u03b7\u03c3\u03b7 \u03c7\u03c1\u03bf\u03bd\u03bf\u03b4\u03b9\u03b1\u03b3\u03c1\u03ac\u03bc\u03bc\u03b1\u03c4\u03bf\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c4\u03b1 \u03c4\u03c1\u03af\u03b1 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b9\u03ba\u03ac KPI \u03c0\u03bf\u03c5 \u03c3\u03c5\u03bd\u03b4\u03ad\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c0\u03b9\u03bf \u03ac\u03bc\u03b5\u03c3\u03b1 \u03bc\u03b5 \u03c4\u03bf CSAT. \u038c\u03c4\u03b1\u03bd \u03bf\u03b9 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03af \u03c6\u03c4\u03ac\u03bd\u03bf\u03c5\u03bd \u03c3\u03c4\u03b7\u03bd \u03ce\u03c1\u03b1 \u03c4\u03bf\u03c5\u03c2, \u03b5\u03c0\u03b9\u03bb\u03cd\u03bf\u03c5\u03bd \u03c4\u03bf \u03c0\u03c1\u03cc\u03b2\u03bb\u03b7\u03bc\u03b1 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03c0\u03c1\u03ce\u03c4\u03b7 \u03b5\u03c0\u03af\u03c3\u03ba\u03b5\u03c8\u03b7 \u03ba\u03b1\u03b9 \u03b1\u03bd\u03c4\u03b1\u03c0\u03bf\u03ba\u03c1\u03af\u03bd\u03bf\u03bd\u03c4\u03b1\u03b9 \u03b3\u03c1\u03ae\u03b3\u03bf\u03c1\u03b1, \u03bf\u03b9 \u03b2\u03b1\u03b8\u03bc\u03bf\u03bb\u03bf\u03b3\u03af\u03b5\u03c2 \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7\u03c2 \u03b1\u03c5\u03be\u03ac\u03bd\u03bf\u03bd\u03c4\u03b1\u03b9 \u03b1\u03bd\u03b5\u03be\u03ac\u03c1\u03c4\u03b7\u03c4\u03b1 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03ae \u03c0\u03bf\u03bb\u03c5\u03c0\u03bb\u03bf\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1. \u039f \u038c\u03bc\u03b9\u03bb\u03bf\u03c2 Aberdeen \u03c0\u03c1\u03bf\u03c3\u03b4\u03b9\u03bf\u03c1\u03af\u03b6\u03b5\u03b9 \u03c4\u03b7\u03bd \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03c9\u03c2 \u03c4\u03bf \u03c0\u03c1\u03c9\u03c4\u03b1\u03c1\u03c7\u03b9\u03ba\u03cc \u03bc\u03ad\u03c4\u03c1\u03bf \u03c4\u03b7\u03c2 \u03b5\u03c0\u03b9\u03c4\u03c5\u03c7\u03af\u03b1\u03c2 \u03c4\u03b7\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5, \u03c0\u03c1\u03b9\u03bd \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03ba\u03b1\u03b8\u03b1\u03c1\u03ae \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b9\u03ba\u03ae \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03c3\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1.<\/p>\n<\/div>\n<\/div>\n<p><!-- CTA --><\/p>\n<div style=\"background: linear-gradient(135deg,#1e3aaa 0%,#2756e8 60%,#3b6ef5 100%); border-radius: 20px; padding: 40px 36px; margin: 3rem 0; overflow: hidden; position: relative;\">\n<div style=\"position: absolute; top: -50px; right: -50px; width: 200px; height: 200px; background: rgba(255,255,255,0.05); border-radius: 50%; pointer-events: none;\"><\/div>\n<div style=\"position: absolute; bottom: -40px; left: -40px; width: 160px; height: 160px; background: rgba(255,255,255,0.04); border-radius: 50%; pointer-events: none;\"><\/div>\n<div style=\"position: relative; z-index: 1;\">\n<div style=\"display: table; margin-left: auto; margin-right: auto; margin-bottom: 22px; white-space: nowrap; max-width: 90%; background: rgba(255,255,255,0.13); border: 1px solid rgba(255,255,255,0.28); border-radius: 100px; font-size: 0.74rem; font-weight: bold; letter-spacing: 0.1em; text-transform: uppercase; padding: 5px 16px; color: #d6e4ff;\">\u039b\u03bf\u03b3\u03b9\u03c3\u03bc\u03b9\u03ba\u03cc \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c0\u03b5\u03b4\u03af\u03bf\u03c5<\/div>\n<div style=\"display: flex; align-items: center; gap: 32px; flex-wrap: wrap; justify-content: center;\">\n<div style=\"flex: 1; min-width: 220px; max-width: 58%;\">\n<h2 style=\"font-size: 1.65rem; font-weight: 800; color: #fff; margin: 0 0 12px; line-height: 1.25; border: none !important; padding: 0 !important; display: block;\"><span style=\"color: #ffffff;\">\u03a0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7 \u03ba\u03ac\u03b8\u03b5 KPI \u03b1\u03c5\u03c4\u03cc\u03bc\u03b1\u03c4\u03b1 \u2014 \u03a7\u03c9\u03c1\u03af\u03c2 \u03c4\u03b1 \u03c5\u03c0\u03bf\u03bb\u03bf\u03b3\u03b9\u03c3\u03c4\u03b9\u03ba\u03ac \u03c6\u03cd\u03bb\u03bb\u03b1<\/span><\/h2>\n<p style=\"font-size: 0.95rem; color: rgba(255,255,255,0.83); margin: 0; line-height: 1.65;\">\u03a4\u03bf Shifton \u03ba\u03b1\u03c4\u03b1\u03b3\u03c1\u03ac\u03c6\u03b5\u03b9 \u03b1\u03c5\u03c4\u03cc\u03bc\u03b1\u03c4\u03b1 FTFR, \u03c7\u03c1\u03cc\u03bd\u03bf \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd, \u03b5\u03c0\u03af\u03c4\u03b5\u03c5\u03be\u03b7 SLA, \u03c7\u03c1\u03ae\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03c5\u03c0\u03b5\u03c1\u03c9\u03c1\u03af\u03b5\u03c2 \u03b1\u03c0\u03cc \u03c4\u03b1 \u03c1\u03bf\u03bb\u03cc\u03b3\u03b9\u03b1 GPS \u03ba\u03b1\u03b9 \u03c4\u03b9\u03c2 \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03ce\u03c3\u03b5\u03b9\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03b9\u03ce\u03bd. \u039e\u03b5\u03ba\u03b9\u03bd\u03ae\u03c3\u03c4\u03b5 \u03b4\u03c9\u03c1\u03b5\u03ac\u03bd, \u03c0\u03c1\u03bf\u03c3\u03b8\u03ad\u03c3\u03c4\u03b5 \u03b5\u03bd\u03cc\u03c4\u03b7\u03c4\u03b5\u03c2 \u03cc\u03c0\u03c9\u03c2 \u03c4\u03b9\u03c2 \u03c7\u03c1\u03b5\u03b9\u03ac\u03b6\u03b5\u03c3\u03c4\u03b5 \u2014 5 $\/\u03c5\u03c0\u03ac\u03bb\u03bb\u03b7\u03bb\u03bf\u03c2\/\u03bc\u03ae\u03bd\u03b1 \u03c4\u03bf \u03ba\u03b1\u03b8\u03ad\u03bd\u03b1. \u0388\u03c9\u03c2 \u03ba\u03b1\u03b9 55 \u03b7\u03bc\u03ad\u03c1\u03b5\u03c2 \u03b4\u03c9\u03c1\u03b5\u03ac\u03bd \u03b4\u03bf\u03ba\u03b9\u03bc\u03ae, \u03b4\u03b5\u03bd \u03b1\u03c0\u03b1\u03b9\u03c4\u03b5\u03af\u03c4\u03b1\u03b9 \u03ba\u03ac\u03c1\u03c4\u03b1.<\/p>\n<\/div>\n<div style=\"display: flex; flex-direction: column; align-items: stretch; gap: 12px; flex-shrink: 0; min-width: 260px; width: 290px; max-width: 100%; box-sizing: border-box;\"><a style=\"display: block; background: #fff; color: #2756e8; font-size: 0.9rem; font-weight: bold; padding: 11px 16px; border-radius: 50px; text-decoration: none; box-shadow: 0 4px 14px rgba(0,0,0,0.18); text-align: center; white-space: normal;\" href=\"https:\/\/app.shifton.com\/registration?work_mode=field_service\">\ud83d\ude80 \u039e\u03b5\u03ba\u03b9\u03bd\u03ae\u03c3\u03c4\u03b5 \u03b4\u03c9\u03c1\u03b5\u03ac\u03bd<\/a><br \/>\n<a style=\"display: block; background: transparent; color: #fff; font-size: 0.9rem; font-weight: bold; padding: 11px 16px; border-radius: 50px; border: 2px solid rgba(255,255,255,0.55); text-decoration: none; text-align: center; white-space: normal;\" href=\"https:\/\/shifton.com\/service\/el\/kleiste-mia-parousiasi\/\">\ud83d\udcc5 <span style=\"color: #ffffff;\">\u039a\u03ac\u03bd\u03c4\u03b5 \u03ba\u03c1\u03ac\u03c4\u03b7\u03c3\u03b7 \u03b3\u03b9\u03b1 \u03bc\u03b9\u03b1 \u03b6\u03c9\u03bd\u03c4\u03b1\u03bd\u03ae \u03b5\u03c0\u03af\u03b4\u03b5\u03b9\u03be\u03b7<\/span><\/a><\/p>\n<p style=\"font-size: 0.72rem; color: rgba(255,255,255,0.5); margin: 0; text-align: center; line-height: 1.5;\">HVAC \u00b7 \u03a4\u03b7\u03bb\u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03af\u03b5\u03c2 \u00b7 \u0392\u03bf\u03b7\u03b8\u03b7\u03c4\u03b9\u03ba\u03ac \u03c0\u03c1\u03bf\u03b3\u03c1\u03ac\u03bc\u03bc\u03b1\u03c4\u03b1 \u00b7 \u039a\u03b1\u03c4\u03b1\u03c3\u03ba\u03b5\u03c5\u03ad\u03c2 \u00b7 40+ \u03b3\u03bb\u03ce\u03c3\u03c3\u03b5\u03c2<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><script type=\"application\/ld+json\">\n{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@graph\": [\n        {\n            \"@type\": \"Article\",\n            \"headline\": \"\u03a4\u03b1 12 KPI \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03c0\u03bf\u03c5 \u03c0\u03c1\u03ad\u03c0\u03b5\u03b9 \u03bd\u03b1 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03b5\u03af \u03ba\u03ac\u03b8\u03b5 \u03b4\u03b9\u03b1\u03c7\u03b5\u03b9\u03c1\u03b9\u03c3\u03c4\u03ae\u03c2 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b9\u03ce\u03bd\",\n            \"description\": \"\u039b\u03bf\u03b3\u03b9\u03c3\u03bc\u03b9\u03ba\u03cc HVAC KPI \u03c4\u03b7\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u039c\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 FSM \u0391\u03c0\u03cc\u03b4\u03bf\u03c3\u03b7 \u03a4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd \u039b\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b5\u03c2 \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u039f\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03c3\u03c5\u03bb\u03bb\u03ad\u03b3\u03bf\u03c5\u03bd \u03c0\u03bf\u03bb\u03cd \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b1 \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03b1 \u03b1\u03c0\u03cc \u03cc\u03c3\u03b1 \u03b5\u03bd\u03b5\u03c1\u03b3\u03bf\u03cd\u03bd. \u03a4\u03bf \u03c0\u03c1\u03cc\u03b2\u03bb\u03b7\u03bc\u03b1 \u03b4\u03b5\u03bd \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03ad\u03bb\u03bb\u03b5\u03b9\u03c8\u03b7 \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03c9\u03bd &#8212; \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03bb\u03ac\u03b8\u03bf\u03c2 \u03ae \u03b7 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7 \u03c0\u03ac\u03c1\u03b1 \u03c0\u03bf\u03bb\u03bb\u03ce\u03bd \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03b5\u03c3\u03c4\u03b9\u03ac\u03c3\u03b5\u03c4\u03b5 \u03c3\u03b5 \u03ba\u03ac\u03c0\u03bf\u03b9\u03b1 \u03b1\u03c0\u03cc \u03b1\u03c5\u03c4\u03ad\u03c2. \u0391\u03c5\u03c4\u03cc\u03c2 \u03bf \u03bf\u03b4\u03b7\u03b3\u03cc\u03c2 \u03ba\u03b1\u03bb\u03cd\u03c0\u03c4\u03b5\u03b9 \u03b4\u03ce\u03b4\u03b5\u03ba\u03b1 KPI [&hellip;]\",\n            \"inLanguage\": \"el\",\n            \"datePublished\": \"2026-03-16T13:12:57+02:00\",\n            \"dateModified\": \"2026-03-16T13:12:57+02:00\",\n            \"author\": {\n                \"@type\": \"Organization\",\n                \"name\": \"Shifton\",\n                \"url\": \"https:\/\/shifton.com\/service\/\"\n            },\n            \"publisher\": {\n                \"@type\": \"Organization\",\n                \"name\": \"Shifton\",\n                \"url\": \"https:\/\/shifton.com\/service\/\"\n            },\n            \"mainEntityOfPage\": {\n                \"@type\": \"WebPage\",\n                \"@id\": \"https:\/\/shifton.com\/service\/el\/blog\/field-service-kpis-el\/\"\n            },\n            \"image\": \"https:\/\/shifton.com\/service\/wp-content\/uploads\/2026\/03\/the-12-field-service-kpis-every-operations-manager-should-track.avif\"\n        },\n        {\n            \"@type\": \"BreadcrumbList\",\n            \"itemListElement\": [\n                {\n                    \"@type\": \"ListItem\",\n                    \"position\": 1,\n                    \"name\": \"Home\",\n                    \"item\": \"https:\/\/shifton.com\/service\/el\/\"\n                },\n                {\n                    \"@type\": \"ListItem\",\n                    \"position\": 2,\n                    \"name\": \"Blog\",\n                    \"item\": \"https:\/\/shifton.com\/service\/el\/blog\/\"\n                },\n                {\n                    \"@type\": \"ListItem\",\n                    \"position\": 3,\n                    \"name\": \"\u03a4\u03b1 12 KPI \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03c0\u03bf\u03c5 \u03c0\u03c1\u03ad\u03c0\u03b5\u03b9 \u03bd\u03b1 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03b5\u03af \u03ba\u03ac\u03b8\u03b5 \u03b4\u03b9\u03b1\u03c7\u03b5\u03b9\u03c1\u03b9\u03c3\u03c4\u03ae\u03c2 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b9\u03ce\u03bd\",\n                    \"item\": \"https:\/\/shifton.com\/service\/el\/blog\/field-service-kpis-el\/\"\n                }\n            ]\n        }\n    ]\n}\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u039b\u03bf\u03b3\u03b9\u03c3\u03bc\u03b9\u03ba\u03cc HVAC KPI \u03c4\u03b7\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u039c\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 FSM \u0391\u03c0\u03cc\u03b4\u03bf\u03c3\u03b7 \u03a4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd \u039b\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b5\u03c2 \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u039f\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03c3\u03c5\u03bb\u03bb\u03ad\u03b3\u03bf\u03c5\u03bd \u03c0\u03bf\u03bb\u03cd \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b1 \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03b1 \u03b1\u03c0\u03cc \u03cc\u03c3\u03b1 \u03b5\u03bd\u03b5\u03c1\u03b3\u03bf\u03cd\u03bd. \u03a4\u03bf \u03c0\u03c1\u03cc\u03b2\u03bb\u03b7\u03bc\u03b1 \u03b4\u03b5\u03bd \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03ad\u03bb\u03bb\u03b5\u03b9\u03c8\u03b7 \u03bc\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03c9\u03bd &#8212; \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03bb\u03ac\u03b8\u03bf\u03c2 \u03ae \u03b7 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7 \u03c0\u03ac\u03c1\u03b1 \u03c0\u03bf\u03bb\u03bb\u03ce\u03bd \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03b5\u03c3\u03c4\u03b9\u03ac\u03c3\u03b5\u03c4\u03b5 \u03c3\u03b5 \u03ba\u03ac\u03c0\u03bf\u03b9\u03b1 \u03b1\u03c0\u03cc \u03b1\u03c5\u03c4\u03ad\u03c2. \u0391\u03c5\u03c4\u03cc\u03c2 \u03bf \u03bf\u03b4\u03b7\u03b3\u03cc\u03c2 \u03ba\u03b1\u03bb\u03cd\u03c0\u03c4\u03b5\u03b9 \u03b4\u03ce\u03b4\u03b5\u03ba\u03b1 KPI [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":6586,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"\u03a4\u03b1 12 KPI \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03c0\u03bf\u03c5 \u03c0\u03c1\u03ad\u03c0\u03b5\u03b9 \u03bd\u03b1 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03b5\u03af \u03ba\u03ac\u03b8\u03b5","_seopress_titles_desc":"\u039b\u03bf\u03b3\u03b9\u03c3\u03bc\u03b9\u03ba\u03cc HVAC KPI \u03c4\u03b7\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u039c\u03b5\u03c4\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2 FSM \u0391\u03c0\u03cc\u03b4\u03bf\u03c3\u03b7 \u03a4\u03b5\u03c7\u03bd\u03b9\u03ba\u03bf\u03cd \u039b\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b5\u03c2 \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u039f\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1\u03c2 \u03c0\u03b5\u03b4\u03af\u03bf\u03c5 \u03c3\u03c5\u03bb\u03bb\u03ad\u03b3\u03bf\u03c5\u03bd\u2026","_seopress_robots_index":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-6617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"lang":"el","translations":{"el":6617,"en":6585,"ru":6587,"uk":6588,"de":6589,"fr":6590,"es":6591,"pt":6592,"it":6593,"nl":6594,"pl":6595,"tr":6596,"ar":6597,"he":6598,"zh":6599,"ja":6600,"ko":6601,"hi":6602,"id":6603,"vi":6604,"th":6605,"sv":6606,"da":6607,"nb":6608,"fi":6609,"cs":6610,"sk":6611,"sl":6612,"hr":6613,"bg":6614,"ro":6615,"hu":6616,"mk":6618,"et":6619,"lv":6620,"lt":6621,"af":6622,"az":6623,"bn":6624,"kk":6625,"tl":6626},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/shifton.com\/service\/wp-json\/wp\/v2\/posts\/6617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shifton.com\/service\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/shifton.com\/service\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/shifton.com\/service\/wp-json\/wp\/v2\/comments?post=6617"}],"version-history":[{"count":0,"href":"https:\/\/shifton.com\/service\/wp-json\/wp\/v2\/posts\/6617\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/shifton.com\/service\/wp-json\/wp\/v2\/media\/6586"}],"wp:attachment":[{"href":"https:\/\/shifton.com\/service\/wp-json\/wp\/v2\/media?parent=6617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/shifton.com\/service\/wp-json\/wp\/v2\/categories?post=6617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/shifton.com\/service\/wp-json\/wp\/v2\/tags?post=6617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}