{"id":6600,"date":"2026-03-16T13:12:57","date_gmt":"2026-03-16T11:12:57","guid":{"rendered":"https:\/\/shifton.local\/blog\/field-service-kpis-ja\/"},"modified":"2026-03-16T13:12:57","modified_gmt":"2026-03-16T11:12:57","slug":"field-service-kpis-ja","status":"publish","type":"post","link":"https:\/\/shifton.com\/service\/ja\/blog\/field-service-kpis-ja\/","title":{"rendered":"\u3059\u3079\u3066\u306e\u904b\u7528\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304c\u8ffd\u8de1\u3059\u3079\u304d 12 \u306e\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9 KPI"},"content":{"rendered":"
\n

<\/p>\n

HVAC \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/span>
\n\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306eKPI<\/span>
\nFSM \u30e1\u30c8\u30ea\u30af\u30b9<\/span>
\n\u6280\u8853\u8005\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9<\/span>
\n\u30b5\u30fc\u30d3\u30b9\u904b\u55b6<\/span><\/div>\n

<\/p>\n

\u307b\u3068\u3093\u3069\u306e\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u306f\u3001\u5b9f\u969b\u306b\u884c\u52d5\u3059\u308b\u3088\u308a\u3082\u306f\u308b\u304b\u306b\u591a\u304f\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002\u554f\u984c\u306f\u6307\u6a19\u306e\u4e0d\u8db3\u3067\u306f\u306a\u304f\u3001\u9593\u9055\u3063\u305f\u6307\u6a19\u3092\u8ffd\u8de1\u3057\u305f\u308a\u3001\u8ffd\u8de1\u3057\u3059\u304e\u3066\u3069\u306e\u6307\u6a19\u306b\u3082\u7126\u70b9\u3092\u5f53\u3066\u3089\u308c\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3053\u306e\u30ac\u30a4\u30c9\u3067\u306f\u3001\u696d\u52d9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u53ce\u76ca\u6027\u306b\u76f4\u63a5\u95a2\u4fc2\u3059\u308b 12 \u306e\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9 KPI \u306b\u3064\u3044\u3066\u3001\u5f0f\u3001\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3001\u304a\u3088\u3073\u5404\u6570\u5024\u304c\u9593\u9055\u3063\u305f\u65b9\u5411\u306b\u9032\u3093\u3060\u5834\u5408\u306e\u5bfe\u51e6\u6cd5\u306b\u95a2\u3059\u308b\u5b9f\u8df5\u7684\u306a\u30a2\u30c9\u30d0\u30a4\u30b9\u3068\u3068\u3082\u306b\u53d6\u308a\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n

<\/p>\n

5 \u4eba\u306e\u6280\u8853\u8005\u3092\u7ba1\u7406\u3057\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001500 \u4eba\u306e\u6280\u8853\u8005\u3092\u7ba1\u7406\u3057\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u3053\u308c\u3089\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u5065\u5168\u6027\u3092\u6700\u3082\u4e88\u6e2c\u3067\u304d\u308b\u3082\u306e\u3068\u3057\u3066\u904b\u7528\u30ea\u30fc\u30c0\u30fc\u304c\u4e00\u8cab\u3057\u3066\u8a8d\u8b58\u3057\u3066\u3044\u308b\u6307\u6a19\u3067\u3059\u3002\u4e16\u754c\u306e FSM \u5e02\u5834\u306f\u30012025 \u5e74\u306e 51 \u5104\u30c9\u30eb\u304b\u3089 2030 \u5e74\u307e\u3067\u306b 91 \u5104 7000 \u4e07\u30c9\u30eb\u306b\u307e\u3067\u6210\u9577\u3059\u308b\u3068\u4e88\u6e2c\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u30de\u30fc\u30b1\u30c3\u30c8\u30b5\u30f3\u30c9\u30de\u30fc\u30b1\u30c3\u30c8<\/a> \u2014 \u3053\u306e\u30da\u30fc\u30b9\u306f\u4e3b\u306b\u3001\u904b\u7528 KPI \u3092\u81ea\u793e\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u76f4\u63a5\u30ea\u30f3\u30af\u3059\u308b\u4f01\u696d\u306b\u3088\u3063\u3066\u63a8\u9032\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30b7\u30d5\u30c8\u30f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d6 \u5f93\u696d\u54e1\u5831\u544a\u30e2\u30b8\u30e5\u30fc\u30eb<\/a> \u3053\u308c\u3089\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u306f\u3001\u624b\u52d5\u3067\u5165\u529b\u3059\u308b\u3053\u3068\u306a\u304f\u3001GPS \u51fa\u52e4\u3068\u30b8\u30e7\u30d6\u5b8c\u4e86\u304b\u3089\u81ea\u52d5\u7684\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n

<\/p>\n

\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9 KPI \u3068\u306f\u4f55\u3067\u3059\u304b \u2014 \u305d\u3057\u3066\u305d\u306e\u533a\u5225\u304c\u91cd\u8981\u306a\u7406\u7531<\/h2>\n

\u30e1\u30c8\u30ea\u30c3\u30af\u3068\u306f\u3001\u5e73\u5747\u904b\u8ee2\u6642\u9593\u3001\u4eca\u9031\u5b8c\u4e86\u3057\u305f\u30b8\u30e7\u30d6\u3001\u30b8\u30e7\u30d6\u3054\u3068\u306b\u4f7f\u7528\u3055\u308c\u305f\u90e8\u54c1\u306a\u3069\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u30c7\u30fc\u30bf \u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002 KPI \u306f\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u3082\u306e\u3068\u3057\u3066\u610f\u56f3\u7684\u306b\u9078\u629e\u3057\u305f\u6307\u6a19\u3067\u3042\u308a\u3001\u610f\u601d\u6c7a\u5b9a\u306e\u6307\u91dd\u3068\u3057\u3066\u9577\u671f\u9593\u306b\u308f\u305f\u3063\u3066\u4e00\u8cab\u3057\u3066\u8ffd\u8de1\u3055\u308c\u307e\u3059\u3002\u3059\u3079\u3066\u306e KPI \u306f\u6307\u6a19\u3067\u3059\u304c\u3001\u3059\u3079\u3066\u306e\u6307\u6a19\u304c KPI \u306b\u5024\u3059\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

\u5b9f\u8df5\u7684\u306a\u30c6\u30b9\u30c8: \u30c1\u30fc\u30e0\u304c\u6570\u5b57\u306e\u5909\u5316\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3092\u5909\u3048\u306a\u3044\u5834\u5408\u3001\u305d\u308c\u306f KPI \u3067\u3042\u3063\u3066\u306f\u306a\u308a\u307e\u305b\u3093\u3002\u73fe\u5728\u306e\u6700\u5927\u306e\u904b\u7528\u4e0a\u306e\u8ab2\u984c\u306b\u95a2\u9023\u3059\u308b 5 \uff5e 7 \u3064\u304b\u3089\u59cb\u3081\u3066\u3001\u62e1\u5f35\u3059\u308b\u524d\u306b\u898f\u5f8b\u3092\u6301\u3063\u3066\u305d\u308c\u3089\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9 KPI \u306f 4 \u3064\u306e\u81ea\u7136\u306a\u30ab\u30c6\u30b4\u30ea\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002\u30e1\u30c8\u30ea\u30af\u30b9\u304c\u3069\u306e\u30ab\u30c6\u30b4\u30ea\u306b\u5c5e\u3059\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u3068\u3001\u305d\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u8ab0\u304c\u6240\u6709\u3057\u3001\u3044\u3064\u305d\u308c\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3059\u3079\u304d\u304b\u304c\u308f\u304b\u308a\u307e\u3059\u3002<\/p>\n

\n
\n
\u2699\ufe0f<\/div>\n

\u904b\u7528\u52b9\u7387<\/h3>\n

\u521d\u56de\u4fee\u7406\u7387\u3001\u5e73\u5747\u4fee\u7406\u6642\u9593\u3001\u6280\u8853\u8005\u306e\u7a3c\u50cd\u7387\u3001SLA \u6e96\u62e0\u3002<\/p>\n<\/div>\n

\n
\ud83d\ude0a<\/div>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/h3>\n

CSAT \u30b9\u30b3\u30a2\u3001NPS\u3001\u5fdc\u7b54\u6642\u9593\u3001\u82e6\u60c5\u89e3\u6c7a\u7387\u3002<\/p>\n<\/div>\n

\n
\ud83d\udcb0<\/div>\n

\u8ca1\u52d9\u5b9f\u7e3e<\/h3>\n

\u4ed5\u4e8b\u306e\u53ce\u76ca\u6027\u3001\u30b5\u30fc\u30d3\u30b9 \u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\u3001\u6280\u8853\u8005\u3042\u305f\u308a\u306e\u53ce\u76ca\u3001\u6b8b\u696d\u7387\u3002<\/p>\n<\/div>\n

\n
\ud83d\udc77<\/div>\n

\u52b4\u50cd\u529b\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8a2d\u5b9a<\/h3>\n

\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u9806\u5b88\u3001\u6280\u8853\u8005\u3054\u3068\u306e 1 \u65e5\u3042\u305f\u308a\u306e\u4f5c\u696d\u6570\u3001\u79fb\u52d5\u6642\u9593\u306e\u6bd4\u7387\u3002<\/p>\n<\/div>\n<\/div>\n

<\/p>\n

\u5b9f\u969b\u306b\u5909\u5316\u3092\u3082\u305f\u3089\u3059 12 \u306e\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9 KPI<\/h2>\n

<\/p>\n

\n
\n
KPI 01<\/div>\n

\u521d\u56de\u6c7a\u6e08\u30ec\u30fc\u30c8 (FTFR)<\/h3>\n<\/div>\n

\u518d\u8a2a\u554f\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u6700\u521d\u306e\u8a2a\u554f\u3067\u5b8c\u5168\u306b\u89e3\u6c7a\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9 \u30b3\u30fc\u30eb\u306e\u5272\u5408\u3002\u3053\u308c\u306f\u3001\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u5358\u4e00\u306e\u6700\u3082\u91cd\u8981\u306a\u904b\u7528 KPI \u3068\u3057\u3066\u5e83\u304f\u8003\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u52b9\u7387\u3001\u6e96\u5099\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092 1 \u3064\u306e\u6570\u5024\u3067\u6349\u3048\u307e\u3059\u3002\u306b\u3088\u308b\u3068 TSIA\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9KPI\u8abf\u67fb<\/a>, FTFR \u306f\u3001\u696d\u754c\u5168\u4f53\u3067\u9867\u5ba2\u7dad\u6301\u7387\u3068\u5951\u7d04\u66f4\u65b0\u3068\u6700\u3082\u4e00\u8cab\u3057\u3066\u76f8\u95a2\u3059\u308b\u6307\u6a19\u306e 1 \u3064\u3067\u3059\u3002<\/p>\n

\n
\n
\u5f0f<\/div>\n
(\u6700\u521d\u306e\u8a2a\u554f\u6642\u306b\u89e3\u6c7a\u3055\u308c\u305f\u30b8\u30e7\u30d6\u6570 \u00f7 \u30b8\u30e7\u30d6\u306e\u5408\u8a08) \u00d7 100<\/div>\n<\/div>\n
\n
\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/div>\n
\u696d\u754c\u4e2d\u592e\u5024 ~72% \u00b7 \u30af\u30e9\u30b9\u6700\u9ad8 80%+<\/div>\n<\/div>\n<\/div>\n

\u6539\u5584\u65b9\u6cd5:<\/strong> FTFR \u304c\u4f4e\u3044\u5834\u5408\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u5834\u5408\u3001\u6280\u8853\u8005\u304c\u9069\u5207\u306a\u90e8\u54c1\u3092\u6301\u305f\u305a\u306b\u5230\u7740\u3059\u308b\u3001\u4f5c\u696d\u6307\u793a\u66f8\u306e\u4ed5\u4e8b\u60c5\u5831\u304c\u4e0d\u5341\u5206\u3001\u30b9\u30ad\u30eb\u306e\u5272\u308a\u5f53\u3066\u304c\u4e00\u81f4\u3057\u306a\u3044\u3001\u3068\u3044\u3046 3 \u3064\u306e\u539f\u56e0\u306e\u3044\u305a\u308c\u304b\u304c\u539f\u56e0\u3068\u306a\u308a\u307e\u3059\u3002\u63a5\u7d9a\u3059\u308b \u5728\u5eab\u7ba1\u7406<\/a> \u30c7\u30a3\u30b9\u30d1\u30c3\u30c1 \u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u76f4\u63a5\u9001\u4fe1\u3055\u308c\u308b\u305f\u3081\u3001\u30b8\u30e7\u30d6\u306e\u5272\u308a\u5f53\u3066\u524d\u306b\u90e8\u54c1\u304c\u691c\u8a3c\u3055\u308c\u308b\u306e\u306f\u3001\u6700\u3082\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u5358\u4e00\u306e\u4fee\u6b63\u3067\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\n
\n
KPI02<\/div>\n

\u5e73\u5747\u4fee\u5fa9\u6642\u9593 (MTTR)<\/h3>\n<\/div>\n

\u6280\u8853\u8005\u304c\u30b8\u30e7\u30d6\u306e\u4f5c\u696d\u3092\u958b\u59cb\u3057\u3066\u304b\u3089\u5b8c\u4e86\u3068\u30de\u30fc\u30af\u3055\u308c\u308b\u307e\u3067\u306e\u5e73\u5747\u6642\u9593\u3002 MTTR \u306f\u3001\u73fe\u5834\u306b\u5230\u7740\u3059\u308b\u307e\u3067\u306b\u304b\u304b\u3063\u305f\u6642\u9593\u3067\u306f\u306a\u304f\u3001\u73fe\u5834\u3067\u4f55\u304c\u8d77\u3053\u3063\u305f\u304b\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u6280\u8853\u8005\u306e\u6280\u8853\u52b9\u7387\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u4e3b\u8981\u306a\u8a3a\u65ad\u3067\u3042\u308a\u3001\u5358\u4e00\u306e\u96c6\u8a08\u5024\u3068\u3057\u3066\u898b\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u8077\u7a2e\u3084\u500b\u3005\u306e\u6280\u8853\u8005\u3054\u3068\u306b\u5206\u5272\u3057\u305f\u5834\u5408\u306b\u6700\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n

\n
\n
\u5f0f<\/div>\n
\u5408\u8a08\u4fee\u7406\u6642\u9593 \u00f7 \u5b8c\u4e86\u3057\u305f\u4fee\u7406\u6570<\/div>\n<\/div>\n
\n
\u30ec\u30d3\u30e5\u30fc\u306e\u983b\u5ea6<\/div>\n
\u6280\u8853\u8005\u304a\u3088\u3073\u8077\u7a2e\u3054\u3068\u306b\u6bce\u9031<\/div>\n<\/div>\n<\/div>\n

\u6539\u5584\u65b9\u6cd5:<\/strong> \u8077\u7a2e\u5225\u306e\u9ad8\u3044 MTTR \u306f\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002\u500b\u3005\u306e\u6280\u8853\u8005\u306b\u3088\u308b\u9ad8\u3044 MTTR \u306f\u3001\u6d3e\u9063\u5272\u308a\u5f53\u3066\u306b\u304a\u3051\u308b\u30b9\u30ad\u30eb\u306e\u4e0d\u4e00\u81f4\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u69cb\u9020\u5316\u3055\u308c\u305f \u30c7\u30b8\u30bf\u30eb\u6c42\u4eba\u30d5\u30a9\u30fc\u30e0<\/a> \u4e8b\u524d\u306b\u8a2d\u5b9a\u3055\u308c\u305f\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u6280\u8853\u8005\u304c\u5230\u7740\u6642\u306b\u5224\u65ad\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u6bce\u56de\u4e00\u8cab\u3057\u305f\u8a3a\u65ad\u30b7\u30fc\u30b1\u30f3\u30b9\u306b\u5f93\u3046\u3053\u3068\u304c\u4fdd\u8a3c\u3055\u308c\u308b\u305f\u3081\u3001\u73fe\u5834\u3067\u306e\u610f\u601d\u6c7a\u5b9a\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u307e\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\n
\n
KPI03<\/div>\n

\u5e73\u5747\u5fdc\u7b54\u6642\u9593<\/h3>\n<\/div>\n

\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u53d7\u3051\u53d6\u3063\u3066\u304b\u3089\u6280\u8853\u8005\u304c\u73fe\u5834\u306b\u5230\u7740\u3059\u308b\u307e\u3067\u306e\u5e73\u5747\u6642\u9593\u3002\u5fdc\u7b54\u6642\u9593\u306f\u3001\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u6700\u3082\u9867\u5ba2\u306b\u308f\u304b\u308a\u3084\u3059\u3044 KPI \u306e 1 \u3064\u3067\u3059\u3002\u914d\u7ba1\u3084\u96fb\u6c17\u306a\u3069\u306e\u696d\u754c\u3067\u306f\u3001\u9045\u5ef6\u306f\u9867\u5ba2\u3092\u30a4\u30e9\u30a4\u30e9\u3055\u305b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u6839\u672c\u7684\u306a\u554f\u984c\u3092\u60aa\u5316\u3055\u305b\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002\u306b\u3088\u308b\u3068 \u30e2\u30eb\u30c9\u30fc\u30eb\u30fb\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9<\/a>\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u914d\u8eca\u3001\u304a\u3088\u3073\u30eb\u30fc\u30c8\u306e\u6700\u9069\u5316\u306f\u3001FSM \u5e02\u5834\u306e\u4e3b\u8981\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5206\u91ce\u3067\u3042\u308a\u3001\u305d\u306e\u9700\u8981\u306f\u307e\u3055\u306b\u5fdc\u7b54\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u3068\u3044\u3046\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u306b\u3088\u3063\u3066\u5f15\u304d\u8d77\u3053\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

\n
\n
\u5f0f<\/div>\n
\u5408\u8a08\u5fdc\u7b54\u6642\u9593 \u00f7 \u30b5\u30fc\u30d3\u30b9 \u30b3\u30fc\u30eb\u306e\u6570<\/div>\n<\/div>\n
\n
\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306e\u76ee\u6a19<\/div>\n
30 \u5206\u672a\u6e80\u304c\u91cd\u8981 \u00b7 2 \uff5e 4 \u6642\u9593\u304c\u6a19\u6e96<\/div>\n<\/div>\n<\/div>\n

\u6539\u5584\u65b9\u6cd5:<\/strong> \u6b21\u306b\u7a7a\u3044\u3066\u3044\u308b\u6280\u8853\u8005\u3060\u3051\u3067\u306a\u304f\u3001\u6700\u3082\u8fd1\u3044\u8cc7\u683c\u306e\u3042\u308b\u6280\u8853\u8005\u3092\u5272\u308a\u5f53\u3066\u308b\u30b9\u30de\u30fc\u30c8 \u30c7\u30a3\u30b9\u30d1\u30c3\u30c1\u306b\u3088\u308a\u3001\u6700\u5927\u306e 1 \u6bb5\u968e\u524a\u6e1b\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002\u5730\u7406\u7684\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u8fd1\u63a5\u30d9\u30fc\u30b9\u306e\u5272\u308a\u5f53\u3066\u306b\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u3067\u3001\u904b\u7528\u306e\u5e73\u5747\u5fdc\u7b54\u6642\u9593\u3092 3 \u6642\u9593\u304b\u3089 90 \u5206\u672a\u6e80\u306b\u77ed\u7e2e\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3057\u305f\u3002\u306b\u95a2\u3059\u308b\u30ac\u30a4\u30c9\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044 \u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u30c7\u30a3\u30b9\u30d1\u30c3\u30c1\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a> \u81ea\u52d5\u5272\u308a\u5f53\u3066\u304c\u5b9f\u969b\u306b\u3069\u306e\u3088\u3046\u306b\u6a5f\u80fd\u3059\u308b\u304b\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\n
\n
KPI04<\/div>\n

\u6280\u8853\u8005\u7a3c\u50cd\u7387<\/h3>\n<\/div>\n

\u6280\u8853\u8005\u306e\u52b4\u50cd\u6642\u9593\u306e\u3046\u3061\u3001\u79fb\u52d5\u6642\u9593\u3001\u30a2\u30a4\u30c9\u30eb\u6642\u9593\u3001\u7ba1\u7406\u6642\u9593\u3067\u306f\u306a\u304f\u3001\u8acb\u6c42\u5bfe\u8c61\u306e\u30b5\u30fc\u30d3\u30b9\u6d3b\u52d5\u306b\u8cbb\u3084\u3055\u308c\u308b\u5272\u5408\u3002\u3053\u308c\u306f\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8a2d\u5b9a\u304c\u52b4\u50cd\u80fd\u529b\u3092\u53ce\u76ca\u306b\u5909\u63db\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u793a\u3059\u4e3b\u306a\u6307\u6a19\u3067\u3059\u3002\u307b\u3068\u3093\u3069\u306e\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u306f\u300185% \u4ee5\u4e0a\u304c\u9054\u6210\u53ef\u80fd\u3067\u3042\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u300160 \uff5e 70% \u306e\u4f7f\u7528\u7387\u3067\u7a3c\u50cd\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u30ae\u30e3\u30c3\u30d7\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u5834\u5408\u3001\u8d85\u904e\u306e\u79fb\u52d5\u6642\u9593\u3068\u3001\u307e\u3060\u81ea\u52d5\u5316\u3055\u308c\u3066\u3044\u306a\u3044\u624b\u52d5\u306e\u7ba1\u7406\u4f5c\u696d\u3067\u3059\u3002<\/p>\n

\n
\n
\u5f0f<\/div>\n
(\u8acb\u6c42\u53ef\u80fd\u6642\u9593\u6570 \u00f7 \u7dcf\u52b4\u50cd\u6642\u9593\u6570) \u00d7 100<\/div>\n<\/div>\n
\n
\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/div>\n
\u5e73\u5747 60 \uff5e 70%\u300185% \u4ee5\u4e0a\u306e\u6700\u9069\u5316\u3055\u308c\u305f\u30c1\u30fc\u30e0<\/div>\n<\/div>\n<\/div>\n

\u6539\u5584\u65b9\u6cd5:<\/strong> GPS \u8a8d\u8a3c\u306b\u3088\u308b\u6253\u523b\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30eb\u30fc\u30c8 \u30c1\u30a7\u30fc\u30f3\u3001\u30e2\u30d0\u30a4\u30eb \u30b8\u30e7\u30d6\u306e\u5b8c\u4e86\u306b\u3088\u308a\u30011 \u65e5\u306e\u7d42\u308f\u308a\u306b\u884c\u308f\u308c\u308b\u7d19\u306b\u3088\u308b\u8abf\u6574\u304c\u7f6e\u304d\u63db\u3048\u3089\u308c\u3001\u6280\u8853\u8005\u306e 1 \u65e5\u306e\u4e2d\u306b\u8acb\u6c42\u53ef\u80fd\u306a\u6642\u9593\u304c\u5927\u5e45\u306b\u8ffd\u52a0\u3055\u308c\u307e\u3059\u3002\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb \u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u5c0e\u5165\u3057\u305f\u30c1\u30fc\u30e0\u306f\u3001\u4eba\u54e1\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u4f7f\u7528\u7387\u304c 18% \u5411\u4e0a\u3057\u3001\u6708\u3042\u305f\u308a\u306e\u8acb\u6c42\u53ef\u80fd\u6642\u9593\u304c 25% \u5897\u52a0\u3057\u305f\u3068\u5831\u544a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\n
\n
KPI05<\/div>\n

SLA\u9075\u5b88\u7387<\/h3>\n<\/div>\n

\u30b5\u30fc\u30d3\u30b9\u5951\u7d04\u3067\u7d04\u675f\u3055\u308c\u305f\u5fdc\u7b54\u304a\u3088\u3073\u89e3\u6c7a\u30a6\u30a3\u30f3\u30c9\u30a6\u5185\u306b\u5b8c\u4e86\u3057\u305f\u30b8\u30e7\u30d6\u306e\u5272\u5408\u3002 SLA \u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6307\u6a19\u3067\u3042\u308b\u3068\u540c\u6642\u306b\u8ca1\u52d9\u7684\u306a\u6307\u6a19\u3067\u3082\u3042\u308a\u307e\u3059\u3002SLA \u9055\u53cd\u306f\u30da\u30ca\u30eb\u30c6\u30a3\u3092\u5f15\u304d\u8d77\u3053\u3057\u3001\u66f4\u65b0\u3092\u7121\u52b9\u306b\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u7684\u306a\u30c7\u30a3\u30b9\u30d1\u30c3\u30c1\u306e\u554f\u984c\u306b\u5bfe\u3059\u308b\u6700\u3082\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u65e9\u671f\u8b66\u544a\u3068\u306a\u308a\u307e\u3059\u3002 SLA \u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3092\u4e8b\u5f8c\u5bfe\u5fdc\u578b\u304b\u3089\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u578b\u306b\u79fb\u884c\u3059\u308b\u30c1\u30fc\u30e0\u306f\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092 60 \u5e74\u4ee3\u304b\u3089 90 \u5e74\u4ee3\u307e\u3067\u4e00\u8cab\u3057\u3066\u63a8\u9032\u3057\u307e\u3059\u3002<\/p>\n

\n
\n
\u5f0f<\/div>\n
(SLA \u5185\u306e\u30b8\u30e7\u30d6\u6570 \u00f7 \u30b8\u30e7\u30d6\u6570) \u00d7 100<\/div>\n<\/div>\n
\n
\u30bf\u30fc\u30b2\u30c3\u30c8<\/div>\n
\u6a19\u6e96 90% \u4ee5\u4e0a\u3001\u30b5\u30fc\u30d3\u30b9\u5951\u7d04\u306e\u5834\u5408 95% \u4ee5\u4e0a<\/div>\n<\/div>\n<\/div>\n

\u6539\u5584\u65b9\u6cd5:<\/strong> SLA \u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u306f\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a2\u30e9\u30fc\u30c8\u304c\u5fc5\u8981\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u9055\u53cd\u304c\u3059\u3067\u306b\u767a\u751f\u3057\u305f\u3068\u3044\u3046\u901a\u77e5\u3067\u306f\u306a\u304f\u3001\u30a6\u30a3\u30f3\u30c9\u30a6\u304c\u9589\u3058\u308b\u524d\u306b\u767a\u305b\u3089\u308c\u308b\u8b66\u544a\u3067\u3059\u3002\u30b7\u30d5\u30c8\u30f3\u3055\u3093 \u30a4\u30f3\u30b9\u30bf\u30f3\u30c8\u30a2\u30e9\u30fc\u30c8\u30e2\u30b8\u30e5\u30fc\u30eb<\/a> \u30ea\u30b9\u30af\u306e\u3042\u308b\u30b8\u30e7\u30d6\u306b\u81ea\u52d5\u7684\u306b\u30d5\u30e9\u30b0\u3092\u7acb\u3066\u3001\u30c7\u30a3\u30b9\u30d1\u30c3\u30c1\u306b\u4e8b\u5f8c\u5bfe\u5fdc\u3067\u306f\u306a\u304f\u3001SLA \u304c\u7834\u3089\u308c\u308b\u524d\u306b\u884c\u52d5\u3059\u308b\u6642\u9593\u3092 30 \uff5e 60 \u5206\u4e0e\u3048\u307e\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\n
\n
KPI06<\/div>\n

\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2 (CSAT)<\/h3>\n<\/div>\n

\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u5f8c\u306e\u8a55\u4fa1\u3002\u30a2\u30d0\u30c7\u30a3\u30fc\u30f3 \u30b0\u30eb\u30fc\u30d7\u306f\u3001\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u306b\u304a\u3051\u308b\u6210\u529f\u306e\u4e3b\u8981\u306a\u5c3a\u5ea6\u3068\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6319\u3052\u3066\u304a\u308a\u3001\u7d14\u7c8b\u306a\u696d\u52d9\u52b9\u7387\u3088\u308a\u3082\u512a\u308c\u305f\u696d\u7e3e\u3092\u4e0a\u3052\u3066\u3044\u308b\u7d44\u7e54\u306e 68% \u304c\u6319\u3052\u3066\u3044\u307e\u3059\u3002 KPI \u3092\u7a4d\u6975\u7684\u306b\u8ffd\u8de1\u3057\u3066\u3044\u308b\u7d44\u7e54\u306f\u3001\u305d\u3046\u3067\u306a\u3044\u7d44\u7e54\u306b\u6bd4\u3079\u3066 CSAT \u304c 20% \u9ad8\u304f\u3001\u6280\u8853\u8005\u306e\u751f\u7523\u6027\u3082 15% \u9ad8\u3044\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u306e\u6982\u8981\u3092\u304a\u8aad\u307f\u304f\u3060\u3055\u3044 \u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u696d\u52d9<\/a> \u767a\u9001\u304b\u3089\u627f\u8a8d\u307e\u3067\u306e\u5b8c\u5168\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u3069\u306e\u3088\u3046\u306b\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3064\u306a\u304c\u308b\u306e\u304b\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n

\n
\n
\u5f0f<\/div>\n
(\u80af\u5b9a\u7684\u306a\u56de\u7b54\u6570 \u00f7 \u7dcf\u56de\u7b54\u6570) \u00d7 100<\/div>\n<\/div>\n
\n
\u30ec\u30d3\u30e5\u30fc\u306e\u983b\u5ea6<\/div>\n
\u6bce\u30b8\u30e7\u30d6\u5f8c\u30fb\u6708\u3054\u3068\u306e\u30c8\u30ec\u30f3\u30c9<\/div>\n<\/div>\n<\/div>\n

\u6539\u5584\u65b9\u6cd5:<\/strong> CSAT \u306f\u3001\u5230\u7740\u6642\u9593\u306e\u7cbe\u5ea6\u3068\u6280\u8853\u8005\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u6700\u3082\u654f\u611f\u3067\u3059\u3002\u81ea\u52d5\u5316\u3055\u308c\u305f ETA \u901a\u77e5 (\u300c\u6280\u8853\u8005\u304c 20 \u5206\u96e2\u308c\u3066\u3044\u307e\u3059\u300d) \u306f\u3001\u5f85\u3061\u6642\u9593\u81ea\u4f53\u304c\u5909\u308f\u3089\u306a\u3044\u5834\u5408\u3067\u3082\u3001\u4e00\u8cab\u3057\u3066\u30b9\u30b3\u30a2\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u9867\u5ba2\u306e\u7f72\u540d\u306e\u53d6\u5f97\u3068\u30b8\u30e7\u30d6\u5b8c\u4e86\u306e\u8a3c\u660e\u306b\u3088\u308a\u3001\u30b9\u30b3\u30a2\u3092\u5f15\u304d\u4e0b\u3052\u308b\u30b5\u30fc\u30d3\u30b9\u5f8c\u306e\u7d1b\u4e89\u304c\u8efd\u6e1b\u3055\u308c\u307e\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\n
\n
KPI 07<\/div>\n

\u30b8\u30e7\u30d6\u3042\u305f\u308a\u306e\u79fb\u52d5\u6642\u9593<\/h3>\n<\/div>\n

\u6280\u8853\u8005\u304c\u4ed5\u4e8b\u9593\u306e\u79fb\u52d5\u306b\u8cbb\u3084\u3059\u5e73\u5747\u6642\u9593\u3002\u904e\u5270\u306a\u51fa\u5f35\u306f\u3001\u975e\u52b9\u7387\u306a\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8a2d\u5b9a\u306e\u6700\u3082\u76ee\u306b\u898b\u3048\u308b\u5146\u5019\u3067\u3042\u308a\u3001\u4eba\u54e1\u3092\u524a\u6e1b\u305b\u305a\u306b\u6642\u9593\u5916\u52e4\u52d9\u3092\u524a\u6e1b\u3059\u308b\u305f\u3081\u306e\u6700\u3082\u76f4\u63a5\u7684\u306a\u624b\u6bb5\u3068\u306a\u308a\u307e\u3059\u3002\u30de\u30c3\u30ad\u30f3\u30bc\u30fc\u306e\u8abf\u67fb\u3067\u306f\u30011 \u65e5\u306e\u79fb\u52d5\u6642\u9593\u3092 1 \u6642\u9593\u3067\u3082\u77ed\u7e2e\u3059\u308b\u3053\u3068\u3067\u3001\u6280\u8853\u8005 1 \u4eba\u3042\u305f\u308a 1 \u65e5\u3042\u305f\u308a 1 \uff5e 2 \u4ef6\u306e\u8ffd\u52a0\u306e\u4ed5\u4e8b\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u80fd\u529b\u304c\u89e3\u653e\u3055\u308c\u3001\u4eba\u54e1\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u306a\u304f\u53ce\u76ca\u306b\u76f4\u63a5\u5f71\u97ff\u3059\u308b\u3053\u3068\u304c\u78ba\u8a8d\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

\n
\n
\u5f0f<\/div>\n
\u5408\u8a08\u79fb\u52d5\u6642\u9593 \u00f7 \u5b8c\u4e86\u3057\u305f\u30b8\u30e7\u30d6\u306e\u6570<\/div>\n<\/div>\n
\n
\u6539\u5584\u76ee\u6a19<\/div>\n
\u30eb\u30fc\u30c8\u306e\u6700\u9069\u5316\u306b\u3088\u308a 15 \uff5e 25% \u524a\u6e1b<\/div>\n<\/div>\n<\/div>\n

\u6539\u5584\u65b9\u6cd5:<\/strong> \u30eb\u30fc\u30c8 \u30c1\u30a7\u30fc\u30f3 (\u5230\u7740\u6642\u9593\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u8fd1\u304f\u306e\u30b8\u30e7\u30d6\u3092\u9806\u756a\u306b\u30b0\u30eb\u30fc\u30d7\u5316\u3059\u308b) \u304c\u4e3b\u306a\u624b\u6bb5\u3067\u3059\u3002\u5834\u6240\u3092\u8a8d\u8b58\u3057\u305f\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u30c1\u30fc\u30e0\u306f\u3001\u30b8\u30e7\u30d6\u3054\u3068\u306e\u79fb\u52d5\u6642\u9593\u3092 15 \uff5e 25% \u524a\u6e1b\u3057\u3001\u6280\u8853\u8005 1 \u4eba\u3042\u305f\u308a 1 \u65e5\u3042\u305f\u308a 1 \uff5e 2 \u4ef6\u306e\u4f5c\u696d\u3092\u3055\u3089\u306b\u5b8c\u4e86\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u79c1\u305f\u3061\u306e \u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u30eb\u30fc\u30c8\u6700\u9069\u5316\u30ac\u30a4\u30c9<\/a> \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b8\u30e7\u30d6 \u30b7\u30fc\u30b1\u30f3\u30b9\u306e\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\n
\n
KPI08<\/div>\n

\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u9075\u5b88\u7387<\/h3>\n<\/div>\n

\u7d04\u675f\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u6642\u9593\u5185\u306b\u6280\u8853\u8005\u304c\u5230\u7740\u3057\u305f\u30b8\u30e7\u30d6\u306e\u5272\u5408\u3002\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u9075\u5b88\u306f CSAT \u306e\u76f4\u63a5\u7684\u306a\u63a8\u9032\u529b\u3067\u3059\u3002\u6642\u9593\u901a\u308a\u306b\u5230\u7740\u3057\u305f\u9867\u5ba2\u306f\u3001\u6280\u8853\u7684\u306a\u8907\u96d1\u3055\u306b\u95a2\u4fc2\u306a\u304f\u30b5\u30fc\u30d3\u30b9\u3092\u5927\u5e45\u306b\u9ad8\u304f\u8a55\u4fa1\u3057\u307e\u3059\u3002\u30a6\u30a3\u30f3\u30c9\u30a6\u306e\u898b\u9003\u3057\u3092\u7d4c\u9a13\u3057\u305f\u9867\u5ba2\u304c\u76f4\u63a5\u82e6\u60c5\u3092\u8a34\u3048\u308b\u3053\u3068\u306f\u307b\u3068\u3093\u3069\u3042\u308a\u307e\u305b\u3093\u3002\u5f7c\u3089\u306f\u9ed9\u3063\u3066\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3092\u5207\u308a\u66ff\u3048\u307e\u3059\u3002\u305d\u306e\u30b7\u30b0\u30ca\u30eb\u306f\u82e6\u60c5\u30ed\u30b0\u3067\u306f\u306a\u304f\u66f4\u65b0\u7387\u306b\u73fe\u308c\u307e\u3059\u3002<\/p>\n

\n
\n
\u5f0f<\/div>\n
(\u5230\u7740\u67a0\u5185\u306e\u30b8\u30e7\u30d6\u6570 \u00f7 \u30b8\u30e7\u30d6\u6570) \u00d7 100<\/div>\n<\/div>\n
\n
\u30bf\u30fc\u30b2\u30c3\u30c8<\/div>\n
85%+ \u00b7 \u30a6\u30a3\u30f3\u30c9\u30a6\u306e\u5e45\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059<\/div>\n<\/div>\n<\/div>\n

\u6539\u5584\u65b9\u6cd5:<\/strong> \u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u9075\u5b88\u7387\u304c\u4f4e\u3044\u5834\u5408\u306f\u3001\u901a\u5e38\u3001\u30d0\u30c3\u30d5\u30a1\u306e\u554f\u984c\u304c\u539f\u56e0\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u30a6\u30a3\u30f3\u30c9\u30a6\u304c\u72ed\u3059\u304e\u308b\u304b\u3001\u30b8\u30e7\u30d6\u306e\u6240\u8981\u6642\u9593\u306e\u898b\u7a4d\u3082\u308a\u304c\u4e0d\u6b63\u78ba\u3067\u3059\u3002\u30b8\u30e7\u30d6\u306e\u7a2e\u985e\u3054\u3068\u306b\u5b9f\u969b\u306e\u5b8c\u4e86\u6642\u9593\u3068\u63a8\u5b9a\u5b8c\u4e86\u6642\u9593\u3092\u5206\u6790\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb \u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u66f4\u65b0\u3059\u308b\u3053\u3068\u304c\u6700\u3082\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u4fee\u6b63\u3067\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e GPS \u53ef\u8996\u6027\u306b\u3088\u308a\u3001\u30b8\u30e7\u30d6\u304c\u9577\u6642\u9593\u304b\u304b\u308b\u5834\u5408\u3067\u3082\u3001\u6b21\u306e\u7d04\u675f\u3092\u5fd8\u308c\u3066\u304b\u3089\u5bfe\u5fdc\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u914d\u8eca\u3092\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u8abf\u6574\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\n
\n
KPI 09<\/div>\n

\u6280\u8853\u8005\u3054\u3068\u306b 1 \u65e5\u306b\u5b8c\u4e86\u3057\u305f\u30b8\u30e7\u30d6\u6570<\/h3>\n<\/div>\n

\u5404\u6280\u8853\u8005\u304c 1 \u55b6\u696d\u65e5\u306b\u5b8c\u4e86\u3057\u305f\u30b8\u30e7\u30d6\u306e\u5e73\u5747\u6570\u3002\u3053\u308c\u306f\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u306b\u3088\u3063\u3066\u5229\u7528\u53ef\u80fd\u306a\u6642\u9593\u304c\u52b9\u7387\u7684\u306b\u5b8c\u4e86\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u306b\u5909\u63db\u3055\u308c\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u793a\u3059\u3001\u4e2d\u6838\u3068\u306a\u308b\u751f\u7523\u6027\u6307\u6a19\u3067\u3059\u3002 1 \u65e5\u3042\u305f\u308a 4 \u4ef6\u4ee5\u4e0a\u306e\u30b8\u30e7\u30d6\u304c\u5065\u5168\u306a\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u3057\u3066\u5e83\u304f\u6319\u3052\u3089\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u9069\u5207\u306a\u76ee\u6a19\u306f\u696d\u754c\u3084\u5e73\u5747\u30b8\u30e7\u30d6\u671f\u9593\u306b\u3088\u3063\u3066\u5927\u304d\u304f\u7570\u306a\u308a\u307e\u3059\u3002\u5358\u4e00\u306e\u696d\u754c\u6570\u5024\u3092\u8ffd\u3046\u306e\u3067\u306f\u306a\u304f\u3001\u9577\u671f\u306b\u308f\u305f\u308b\u72ec\u81ea\u306e\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u50be\u5411\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002<\/p>\n

\n
\n
\u5f0f<\/div>\n
\u7dcf\u4ed5\u4e8b\u6570 \u00f7 (\u6280\u8853\u8005 \u00d7 \u7a3c\u50cd\u65e5\u6570)<\/div>\n<\/div>\n
\n
\u6ce8\u8a18<\/div>\n
\u307e\u305a\u72ec\u81ea\u306e\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u306b\u5bfe\u3057\u3066\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u4f5c\u6210\u3057\u307e\u3059<\/div>\n<\/div>\n<\/div>\n

\u6539\u5584\u65b9\u6cd5:<\/strong> \u3053\u306e\u6307\u6a19\u3092\u30b8\u30e7\u30d6\u3054\u3068\u306e\u79fb\u52d5\u6642\u9593\u3068\u6bd4\u8f03\u3057\u307e\u3059\u3002 1 \u65e5\u3042\u305f\u308a\u306e\u4ed5\u4e8b\u304c\u5c11\u306a\u304f\u3001\u79fb\u52d5\u6642\u9593\u304c\u77ed\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u554f\u984c\u306f\u4ed5\u4e8b\u306e\u671f\u9593\u306b\u3042\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30c4\u30fc\u30eb\u306b\u6ce8\u76ee\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u79fb\u52d5\u6642\u9593\u304c\u9577\u3044\u5834\u5408\u306f\u3001\u30eb\u30fc\u30c8\u306b\u554f\u984c\u304c\u3042\u308a\u307e\u3059\u3002\u3069\u3061\u3089\u3082\u8a31\u5bb9\u3067\u304d\u308b\u5834\u5408\u306f\u3001\u7ba1\u7406\u6642\u9593\u306b\u6ce8\u76ee\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3064\u307e\u308a\u3001\u30e2\u30d0\u30a4\u30eb\u3067\u306e\u30b8\u30e7\u30d6\u306e\u5b8c\u4e86\u306b\u3088\u3063\u3066\u5b8c\u5168\u306b\u4e0d\u8981\u306b\u306a\u308b\u4e8b\u52d9\u51e6\u7406\u3068\u624b\u52d5\u30ec\u30dd\u30fc\u30c8\u3067\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\n
\n
KPI10<\/div>\n

\u6b8b\u696d\u6642\u9593\u7387<\/h3>\n<\/div>\n

\u7dcf\u52b4\u50cd\u6642\u9593\u306e\u3046\u3061\u6642\u9593\u5916\u52b4\u50cd\u3068\u3057\u3066\u50cd\u3044\u305f\u5272\u5408\u3002\u6b8b\u696d\u7387\u304c\u5f90\u3005\u306b\u4e0a\u6607\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8a2d\u5b9a\u304c\u30a2\u30f3\u30d0\u30e9\u30f3\u30b9\u3067\u3042\u308b\u3053\u3068\u3001\u3064\u307e\u308a\u4e00\u90e8\u306e\u6280\u8853\u8005\u306b\u904e\u8ca0\u8377\u304c\u304b\u304b\u308a\u3001\u4ed6\u306e\u6280\u8853\u8005\u306f\u4f55\u3082\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u3001\u307e\u305f\u306f\u4f5c\u696d\u671f\u9593\u306e\u898b\u7a4d\u3082\u308a\u304c\u697d\u89b3\u7684\u3059\u304e\u3066\u52e4\u52d9\u6642\u9593\u304c\u9577\u304f\u306a\u3063\u305f\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u4e88\u6e2c\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u306f\u3001\u9700\u8981\u306b\u53cd\u5fdc\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u4e8b\u524d\u306b\u30ad\u30e3\u30d1\u30b7\u30c6\u30a3\u3092\u9700\u8981\u306b\u5408\u308f\u305b\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u307b\u3068\u3093\u3069\u306e\u696d\u52d9\u3067\u8d85\u904e\u6642\u9593\u3092 10 \uff5e 20% \u524a\u6e1b\u3057\u307e\u3059\u3002\u306e \u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5229\u70b9<\/a> \u3053\u3053\u3067\u6700\u3082\u5177\u4f53\u7684\u3067\u3059\u3002\u8a08\u753b\u6642\u9593\u3068\u5b9f\u969b\u306e\u6642\u9593\u306e\u6bd4\u8f03\u306b\u3088\u308a\u3001\u7d66\u4e0e\u5371\u6a5f\u306b\u9665\u308b\u524d\u306b\u6b8b\u696d\u306e\u50be\u5411\u304c\u898b\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\n
\n
\u5f0f<\/div>\n
\uff08\u6b8b\u696d\u6642\u9593 \u00f7 \u7dcf\u52b4\u50cd\u6642\u9593\uff09 \u00d7 100<\/div>\n<\/div>\n
\n
\u30bf\u30fc\u30b2\u30c3\u30c8<\/div>\n
10% \u672a\u6e80 \u00b7 15% \u3092\u8d85\u3048\u308b\u50be\u5411\u306b\u3042\u308b\u5834\u5408\u306b\u30d5\u30e9\u30b0\u3092\u7acb\u3066\u308b<\/div>\n<\/div>\n<\/div>\n

\u6539\u5584\u65b9\u6cd5:<\/strong> \u8a08\u753b\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u8868\u793a\u3055\u308c\u308b\u6280\u8853\u8005\u9593\u3067\u306e\u30ef\u30fc\u30af\u30ed\u30fc\u30c9\u306e\u30d0\u30e9\u30f3\u30b9\u306b\u3088\u308a\u30011 \u4eba\u306e\u6280\u8853\u8005\u304c\u9045\u308c\u3066\u7d42\u4e86\u3057\u3001\u5225\u306e\u6280\u8853\u8005\u304c 2 \u30be\u30fc\u30f3\u96e2\u308c\u305f\u30a2\u30a4\u30c9\u30eb\u72b6\u614b\u3067\u5f85\u6a5f\u3059\u308b\u3068\u3044\u3046\u30d1\u30bf\u30fc\u30f3\u304c\u9632\u6b62\u3055\u308c\u307e\u3059\u3002\u8a08\u753b\u6642\u9593\u3068\u5b9f\u969b\u306e\u6642\u9593\u3092\u6bce\u9031\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3067\u3001\u4e0d\u5747\u8861\u304c\u9577\u671f\u7684\u306a\u6b8b\u696d\u306b\u60aa\u5316\u3059\u308b\u524d\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\n
\n
KPI11<\/div>\n

\u4ed5\u4e8b\u306e\u53ce\u76ca\u6027<\/h3>\n<\/div>\n

\u4eba\u4ef6\u8cbb\u3001\u90e8\u54c1\u3001\u76f4\u63a5\u8af8\u7d4c\u8cbb\u3092\u8003\u616e\u3057\u305f\u5f8c\u306e\u30b8\u30e7\u30d6\u3054\u3068\u306e\u7c97\u5229\u76ca\u3002\u8077\u7a2e\u3001\u6280\u8853\u8005\u3001\u9867\u5ba2\u3054\u3068\u306b\u4ed5\u4e8b\u306e\u53ce\u76ca\u6027\u3092\u8ffd\u8de1\u3059\u308b\u3068\u3001\u3069\u306e\u4ed5\u4e8b\u304c\u5b9f\u969b\u306b\u304a\u91d1\u3092\u7a3c\u3044\u3067\u3044\u308b\u306e\u304b\u3001\u305d\u3057\u3066\u3069\u306e\u4ed5\u4e8b\u304c\u5fd9\u3057\u305d\u3046\u306b\u898b\u3048\u3066\u3082\u5229\u76ca\u3092\u5727\u8feb\u3057\u3066\u3044\u308b\u306e\u304b\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3059\u3002\u307b\u3068\u3093\u3069\u306e\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306e\u5065\u5168\u306a\u76ee\u6a19\u306f\u3001\u30b8\u30e7\u30d6\u3042\u305f\u308a 30 \uff5e 50% \u306e\u7c97\u5229\u76ca\u7387\u3067\u3059\u3002 Fortune Business Insights \u306b\u3088\u308b\u3068\u3001FSM \u5e02\u5834\u306e\u6025\u901f\u306a\u6210\u9577\u306f\u3001\u4f01\u696d\u304c\u53ce\u76ca\u6027\u306e\u5206\u6790\u306b\u6ce8\u529b\u3057\u3066\u304a\u308a\u3001\u30dc\u30ea\u30e5\u30fc\u30e0\u6307\u6a19\u304b\u3089\u30de\u30fc\u30b8\u30f3\u30ec\u30d9\u30eb\u306e\u53ef\u8996\u5316\u306b\u79fb\u884c\u3057\u3066\u3044\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u90e8\u5206\u7684\u306b\u63a8\u9032\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

\n
\n
\u5f0f<\/div>\n
(\u53ce\u76ca \u2212 \u8cbb\u7528) \u00f7 \u53ce\u76ca \u00d7 100<\/div>\n<\/div>\n
\n
\u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/div>\n
\u7c97\u5229\u76ca\u7387 30 \uff5e 50% \u00b7 \u6bce\u6708\u30ec\u30d3\u30e5\u30fc<\/div>\n<\/div>\n<\/div>\n

\u6539\u5584\u65b9\u6cd5:<\/strong> \u7e70\u308a\u8fd4\u3057\u306e\u8a2a\u554f\u306b\u3088\u308a\u672a\u8acb\u6c42\u306e\u4eba\u4ef6\u8cbb\u304c\u8ffd\u52a0\u3055\u308c\u308b\u5834\u5408\u3001\u305d\u308c\u306f\u5229\u76ca\u3092\u76f4\u63a5\u5727\u8feb\u3057\u307e\u3059\u3002\u5b9f\u969b\u306e\u4f5c\u696d\u6307\u793a\u30c7\u30fc\u30bf (\u4f7f\u7528\u3055\u308c\u305f\u3059\u3079\u3066\u306e\u6750\u6599\u3092\u542b\u3080) \u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u305f\u6b63\u78ba\u306a\u8acb\u6c42\u66f8\u767a\u884c\u304c\u57fa\u790e\u3068\u306a\u308a\u307e\u3059\u3002\u30b7\u30d5\u30c8\u30f3\u3055\u3093 \u8acb\u6c42\u30e2\u30b8\u30e5\u30fc\u30eb<\/a> \u4f5c\u696d\u54e1\u3001\u8cc7\u6750\u3001\u9867\u5ba2\u306e\u7f72\u540d\u304c\u4e8b\u524d\u306b\u5165\u529b\u3055\u308c\u305f\u5b8c\u4e86\u3057\u305f\u4f5c\u696d\u6307\u793a\u66f8\u304b\u3089\u8acb\u6c42\u66f8\u3092\u81ea\u52d5\u751f\u6210\u3057\u3001\u73fe\u5834\u3068\u30aa\u30d5\u30a3\u30b9\u9593\u306e\u8acb\u6c42\u306e\u9045\u308c\u3092\u6392\u9664\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\n
\n
KPI12<\/div>\n

\u30ea\u30d4\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u901a\u8a71\u6599\u91d1<\/h3>\n<\/div>\n

\u5b8c\u4e86\u3057\u305f\u30b8\u30e7\u30d6\u306e\u3046\u3061\u3001\u540c\u3058\u554f\u984c\u306b\u3064\u3044\u3066 30 \u65e5\u4ee5\u5185\u306b\u518d\u8a2a\u554f\u304c\u767a\u751f\u3057\u305f\u30b8\u30e7\u30d6\u306e\u5272\u5408 (\u30b8\u30e7\u30d6 \u30ec\u30d9\u30eb\u3067\u306e FTFR \u306e\u9006\u6570)\u3002\u51fa\u5f35\u3092\u7e70\u308a\u8fd4\u3059\u305f\u3073\u306b\u3001\u4e00\u5ea6\u898b\u7a4d\u3082\u3063\u305f\u4ed5\u4e8b\u306e\u4eba\u4ef6\u8cbb\u3068\u65c5\u8cbb\u304c 2 \u500d\u306b\u306a\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u30ea\u30d4\u30fc\u30c8\u7387\u304c\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u6700\u521d\u306e\u8a2a\u554f\u6642\u306e\u8aa4\u8a3a\u3001\u4e0d\u5b8c\u5168\u306a\u4fee\u7406\u3001\u90e8\u54c1\u306e\u6b20\u843d\u306a\u3069\u304c\u539f\u56e0\u3067\u3001\u6839\u672c\u7684\u306a\u554f\u984c\u304c\u771f\u306b\u89e3\u6c7a\u3055\u308c\u306a\u3044\u307e\u307e\u30b8\u30e7\u30d6\u304c\u7d42\u4e86\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\n
\n
\u5f0f<\/div>\n
(30 \u65e5\u4ee5\u5185\u306e\u7e70\u308a\u8fd4\u3057\u901a\u8a71\u6570 \u00f7 \u30b8\u30e7\u30d6\u306e\u7dcf\u6570) \u00d7 100<\/div>\n<\/div>\n
\n
\u30bf\u30fc\u30b2\u30c3\u30c8<\/div>\n
5% \u672a\u6e80 \u00b7 \u30af\u30e9\u30b9\u6700\u9ad8 2% \u672a\u6e80<\/div>\n<\/div>\n<\/div>\n

\u6539\u5584\u65b9\u6cd5:<\/strong> \u7e70\u308a\u8fd4\u3057\u306e\u901a\u8a71\u3092\u6280\u8853\u8005\u5225\u304a\u3088\u3073\u8077\u7a2e\u5225\u306b\u500b\u5225\u306b\u8ffd\u8de1\u3057\u307e\u3059\u3002\u6280\u8853\u8005\u306b\u3088\u308b\u30d1\u30bf\u30fc\u30f3\u306f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30e7\u30d6 \u30bf\u30a4\u30d7\u5225\u306e\u30d1\u30bf\u30fc\u30f3\u306f\u3001\u90e8\u54c1\u306e\u4ed5\u69d8\u304c\u9593\u9055\u3063\u3066\u3044\u308b\u3001\u30b8\u30e7\u30d6 \u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u306e\u8a3a\u65ad\u6642\u9593\u304c\u4e0d\u5341\u5206\u3067\u3042\u308b\u3001\u307e\u305f\u306f\u5225\u306e\u89e3\u6c7a\u65b9\u6cd5\u304c\u5fc5\u8981\u306a\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u6a5f\u5668\u306e\u969c\u5bb3\u306a\u3069\u3001\u30b7\u30b9\u30c6\u30e0\u7684\u306a\u554f\u984c\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\u5b9f\u969b\u306b\u6a5f\u80fd\u3059\u308b KPI \u8ffd\u8de1\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5<\/h2>\n

\u9069\u5207\u306a KPI \u3092\u7279\u5b9a\u3059\u308b\u3060\u3051\u3067\u306f\u3001\u4f5c\u696d\u306f\u307e\u3060\u534a\u5206\u306b\u3059\u304e\u307e\u305b\u3093\u3002\u30af\u30ea\u30fc\u30f3\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u4e00\u8cab\u3057\u3066\u30ec\u30d3\u30e5\u30fc\u3057\u3001\u305d\u308c\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3059\u308b\u306e\u306f\u6b8b\u308a\u306e\u534a\u5206\u3067\u3042\u308a\u3001\u307b\u3068\u3093\u3069\u306e\u64cd\u4f5c\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002 Grand View Research \u306f\u3001FSM \u5e02\u5834\u304c 2030 \u5e74\u307e\u3067\u306b 117 \u5104 8,000 \u4e07\u30c9\u30eb\u306b\u9054\u3059\u308b\u3068\u4e88\u6e2c\u3057\u3066\u304a\u308a\u3001\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u304c\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u63a1\u7528\u306e\u4e3b\u306a\u63a8\u9032\u8981\u56e0\u306e 1 \u3064\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u4ee5\u4e0b\u306e 6 \u3064\u306e\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306f\u3001KPI \u3092\u4f7f\u7528\u3057\u3066\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u30c1\u30fc\u30e0\u3068\u3001\u8ab0\u3082\u8aad\u307e\u306a\u3044\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u69cb\u7bc9\u3059\u308b\u30c1\u30fc\u30e0\u3092\u533a\u5225\u3057\u307e\u3059\u3002<\/p>\n

\n
\n

5 \uff5e 7 \u500b\u306e\u30b3\u30a2 KPI \u304b\u3089\u59cb\u3081\u308b<\/h3>\n

\u6307\u6a19\u304c\u5897\u3048\u308b\u3068\u30ce\u30a4\u30ba\u304c\u767a\u751f\u3057\u307e\u3059\u3002\u73fe\u5728\u306e\u6700\u5927\u306e\u8ab2\u984c\u306b\u95a2\u9023\u3059\u308b KPI \u3092\u9078\u629e\u3057\u3001\u30bb\u30c3\u30c8\u3092\u62e1\u5f35\u3059\u308b\u524d\u306b\u305d\u308c\u3089\u3092\u4e00\u8cab\u3057\u3066\u8ffd\u8de1\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n

\n

\u30c7\u30fc\u30bf\u53ce\u96c6\u3092\u81ea\u52d5\u5316\u3059\u308b<\/h3>\n

\u6253\u523b\u3001\u30b8\u30e7\u30d6\u306e\u5b8c\u4e86\u3001\u7f72\u540d\u3092\u30ad\u30e3\u30d7\u30c1\u30e3\u3059\u308b FSM \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u6280\u8853\u8005\u304c\u8ffd\u52a0\u306e\u30d5\u30a9\u30fc\u30e0\u306b\u8a18\u5165\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u4fe1\u983c\u3067\u304d\u308b\u30c7\u30fc\u30bf\u3092\u81ea\u52d5\u7684\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n

\n

\u6bce\u6708\u3067\u306f\u306a\u304f\u6bce\u9031\u30ec\u30d3\u30e5\u30fc\u3057\u307e\u3059<\/h3>\n

\u6bce\u6708\u306e\u30ec\u30d3\u30e5\u30fc\u306f\u3001\u554f\u984c\u304c\u60aa\u5316\u3057\u305f\u5f8c\u306b\u767a\u898b\u3057\u307e\u3059\u3002 5 \u3064\u306e\u30b3\u30a2 KPI \u3092\u6bce\u9031\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u3053\u3068\u3067\u3001\u60aa\u3044\u50be\u5411\u304c\u60aa\u3044\u56db\u534a\u671f\u306b\u306a\u308b\u524d\u306b\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u30c7\u30a3\u30b9\u30d1\u30c3\u30c1 \u30eb\u30fc\u30eb\u3092\u8abf\u6574\u3059\u308b\u305f\u3081\u306e\u5341\u5206\u306a\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u3092\u78ba\u4fdd\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>\n

\n

\u6280\u8853\u8005\u3001\u5730\u57df\u3001\u8077\u7a2e\u3054\u3068\u306b\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3059\u308b<\/h3>\n

\u96c6\u8a08\u6570\u5024\u306f\u30b7\u30b0\u30ca\u30eb\u3092\u96a0\u3057\u307e\u3059\u3002\u3042\u308b\u6280\u8853\u8005\u304c 55%\u3001\u5225\u306e\u6280\u8853\u8005\u304c 91% \u306b\u306a\u308b\u307e\u3067\u306f\u300172% \u306e FTFR \u306f\u554f\u984c\u306a\u3044\u3088\u3046\u306b\u898b\u3048\u307e\u3059\u3002\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u306f\u6570\u5024\u3092\u7279\u5b9a\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u5909\u63db\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n

\n

KPI\u3092\u30c1\u30fc\u30e0\u306b\u898b\u3048\u308b\u3088\u3046\u306b\u3059\u308b<\/h3>\n

\u7ba1\u7406\u8005\u3060\u3051\u304c\u898b\u308b\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u884c\u52d5\u306e\u5909\u5316\u3092\u4fc3\u9032\u3057\u307e\u305b\u3093\u3002\u81ea\u5206\u81ea\u8eab\u306e FTFR \u3092\u78ba\u8a8d\u3057\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u9806\u5b88\u3057\u3066\u3044\u308b\u6280\u8853\u8005\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u53ef\u8996\u5316\u3057\u3066\u3044\u306a\u3044\u6280\u8853\u8005\u3088\u308a\u3082\u5e38\u306b\u512a\u308c\u305f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n

\n

\u5fdc\u7b54\u30c8\u30ea\u30ac\u30fc\u3092\u4e8b\u524d\u306b\u5b9a\u7fa9\u3059\u308b<\/h3>\n

\u4e8b\u524d\u306b\u5b9a\u7fa9\u3057\u307e\u3059\u3002FTFR \u304c X \u3092\u4e0b\u56de\u3063\u305f\u5834\u5408\u306f\u3001\u90e8\u54c1\u306e\u30b9\u30c6\u30fc\u30b8\u30f3\u30b0\u3092\u898b\u76f4\u3057\u307e\u3059\u3002\u79fb\u52d5\u6642\u9593\u304c Y \u3092\u8d85\u3048\u305f\u5834\u5408\u306f\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0 \u30eb\u30fc\u30eb\u3092\u76e3\u67fb\u3057\u307e\u3059\u3002\u4e8b\u524d\u5b9a\u7fa9\u3055\u308c\u305f\u5fdc\u7b54\u306b\u3088\u308a\u3001KPI \u8ffd\u8de1\u304c\u60c5\u5831\u63d0\u4f9b\u3060\u3051\u3067\u306a\u304f\u904b\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n

\n

\u7d50\u8ad6:<\/strong> \u521d\u65e5\u304b\u3089 12 \u500b\u306e KPI \u3059\u3079\u3066\u3092\u8ffd\u8de1\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u73fe\u5728\u306e\u6700\u5927\u306e\u904b\u7528\u4e0a\u306e\u8ab2\u984c\u306b\u4e00\u81f4\u3059\u308b 4 \u3064\u307e\u305f\u306f 5 \u3064\u3092\u9078\u629e\u3057\u3001\u898f\u5f8b\u3092\u6301\u3063\u3066\u305d\u308c\u3089\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6570\u5024\u304c\u6539\u5584\u3057\u305f\u3089\u3001KPI \u30bb\u30c3\u30c8\u3092\u62e1\u5f35\u3057\u307e\u3059\u3002\u6700\u9ad8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3059\u308b\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u306f\u3001\u983b\u7e41\u306b\u30ec\u30d3\u30e5\u30fc\u3055\u308c\u308b\u5927\u898f\u6a21\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u306f\u306a\u304f\u3001\u4e00\u8cab\u3057\u3066\u8ffd\u8de1\u3055\u308c\u308b\u5c11\u6570\u306e\u6307\u6a19\u306b\u57fa\u3065\u3044\u3066\u904b\u55b6\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n

<\/p>\n

\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n
\n
\n

\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u306b\u304a\u3044\u3066\u6700\u3082\u91cd\u8981\u306a KPI \u306f\u4f55\u3067\u3059\u304b?<\/h3>\n

\u521d\u56de\u89e3\u6c7a\u7387 (FTFR) \u306f\u3001\u6700\u3082\u91cd\u8981\u306a KPI \u3068\u3057\u3066\u5e38\u306b\u5f15\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u696d\u52d9\u52b9\u7387\u3001\u6e96\u5099\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092 1 \u3064\u306e\u6570\u5024\u3067\u6349\u3048\u307e\u3059\u3002\u696d\u754c\u306e\u4e2d\u592e\u5024\u306f\u7d04 72% \u3067\u3042\u308a\u3001\u30af\u30e9\u30b9\u6700\u9ad8\u306e\u7d44\u7e54\u306f 80% \u4ee5\u4e0a\u306b\u9054\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n

\n

\u521d\u56de\u56fa\u5b9a\u91d1\u5229\u306e\u9069\u5207\u306a\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306f\u4f55\u3067\u3059\u304b?<\/h3>\n

\u696d\u754c\u306e\u4e2d\u592e\u5024\u306f\u7d04 72% \u3067\u3059\u3002 75% \u3092\u8d85\u3048\u308b\u3068\u5f37\u529b\u3068\u307f\u306a\u3055\u308c\u3001\u4e88\u6e2c\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9\u74b0\u5883\u3067\u306e\u30af\u30e9\u30b9\u6700\u9ad8\u306e\u904b\u7528\u306f 80 \uff5e 89% \u306b\u9054\u3057\u307e\u3059\u3002 65% \u3092\u4e0b\u56de\u308b\u5834\u5408\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u5834\u5408\u3001\u90e8\u54c1\u306e\u5165\u624b\u53ef\u80fd\u6027\u3001\u6c42\u4eba\u60c5\u5831\u306e\u8cea\u3001\u307e\u305f\u306f\u6d3e\u9063\u306e\u30b9\u30ad\u30eb\u30de\u30c3\u30c1\u30f3\u30b0\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3042\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n

\n

\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9 KPI \u3068\u6307\u6a19\u306e\u9055\u3044\u306f\u4f55\u3067\u3059\u304b?<\/h3>\n

\u30e1\u30c8\u30ea\u30af\u30b9\u306f\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u30c7\u30fc\u30bf \u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002 KPI \u306f\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u3082\u306e\u3068\u3057\u3066\u610f\u56f3\u7684\u306b\u9078\u629e\u3057\u3001\u610f\u601d\u6c7a\u5b9a\u3092\u5c0e\u304f\u305f\u3081\u306b\u4e00\u8cab\u3057\u3066\u8ffd\u8de1\u3059\u308b\u6307\u6a19\u3067\u3059\u3002\u5b9f\u8df5\u7684\u306a\u30c6\u30b9\u30c8: \u30c1\u30fc\u30e0\u304c\u6570\u5024\u306e\u5909\u5316\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3092\u5909\u3048\u306a\u3044\u5834\u5408\u3001\u305d\u308c\u306f KPI \u3067\u3042\u3063\u3066\u306f\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<\/div>\n

\n

\u6280\u8853\u8005\u306e\u7a3c\u50cd\u7387\u3092\u5411\u4e0a\u3059\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u3067\u3059\u304b?<\/h3>\n

85% \u4ee5\u4e0a\u304c\u9054\u6210\u53ef\u80fd\u306a\u5834\u5408\u3001\u307b\u3068\u3093\u3069\u306e\u30c1\u30fc\u30e0\u306f 60 \uff5e 70% \u3067\u5b9f\u884c\u3057\u307e\u3059\u3002\u30ae\u30e3\u30c3\u30d7\u306f\u307b\u3068\u3093\u3069\u306e\u5834\u5408\u3001\u4f59\u5206\u306a\u79fb\u52d5\u3068\u624b\u52d5\u306b\u3088\u308b\u7ba1\u7406\u3067\u3059\u3002\u4f4d\u7f6e\u8a8d\u8b58\u578b\u6d3e\u9063\u3001GPS \u8a8d\u8a3c\u306b\u3088\u308b\u6253\u523b\u3001\u304a\u3088\u3073\u30e2\u30d0\u30a4\u30eb\u4f5c\u696d\u5b8c\u4e86\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u305d\u308c\u305e\u308c\u3001\u4f5c\u696d\u6642\u9593\u3092\u5ef6\u9577\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u6280\u8853\u8005\u306e 1 \u65e5\u306b\u8acb\u6c42\u5bfe\u8c61\u6642\u9593\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n

\n

\u3044\u304f\u3064\u306e\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9 KPI \u3092\u8ffd\u8de1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/h3>\n

\u307e\u305a\u306f5\uff5e7\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002\u305d\u308c\u3092\u8d85\u3048\u308b\u3068\u30ce\u30a4\u30ba\u304c\u767a\u751f\u3057\u3001\u7126\u70b9\u304c\u307c\u3084\u3051\u307e\u3059\u3002\u76f4\u63a5\u5b9f\u884c\u53ef\u80fd\u3067\u3001\u73fe\u5728\u306e\u6700\u5927\u306e\u8ab2\u984c\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3001\u73fe\u5b9f\u7684\u306b\u53ce\u96c6\u3067\u304d\u308b\u30c7\u30fc\u30bf\u3067\u6e2c\u5b9a\u53ef\u80fd\u306a KPI \u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u5411\u4e0a\u3059\u308b\u306b\u3064\u308c\u3066\u3001\u30bb\u30c3\u30c8\u3092\u6bb5\u968e\u7684\u306b\u62e1\u5f35\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n

\n

\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9\u306e\u9069\u5207\u306a SLA \u6e96\u62e0\u7387\u306f\u3069\u308c\u304f\u3089\u3044\u3067\u3059\u304b?<\/h3>\n

\u307b\u3068\u3093\u3069\u306e\u30b5\u30fc\u30d3\u30b9\u904b\u7528\u3067\u306f\u300190% \u4ee5\u4e0a\u306e\u76ee\u6a19\u304c\u6a19\u6e96\u3067\u3059\u3002\u6b63\u5f0f\u306a\u5951\u7d04\u3092\u7d50\u3093\u3067\u3044\u308b\u30c1\u30fc\u30e0\u306f\u901a\u5e38\u300195% \u4ee5\u4e0a\u3092\u76ee\u6a19\u3068\u3057\u3066\u3044\u307e\u3059\u3002 80% \u3092\u4e0b\u56de\u308b\u5834\u5408\u306f\u91cd\u5927\u306a\u8b66\u544a\u3067\u3059\u3002\u3053\u308c\u306f\u901a\u5e38\u3001\u30a6\u30a3\u30f3\u30c9\u30a6\u304c\u975e\u73fe\u5b9f\u7684\u306b\u53b3\u3057\u3044\u304b\u3001\u30b8\u30e7\u30d6\u306e\u6240\u8981\u6642\u9593\u304c\u904e\u5c0f\u8a55\u4fa1\u3055\u308c\u3066\u3044\u308b\u304b\u3001\u30a6\u30a3\u30f3\u30c9\u30a6\u304c\u9589\u3058\u308b\u524d\u306b\u4e8b\u524d\u306e\u30a2\u30e9\u30fc\u30c8\u304c\u306a\u3044\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n

\n

\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9\u306e KPI \u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3069\u306e\u3088\u3046\u306b\u95a2\u4fc2\u3057\u307e\u3059\u304b?<\/h3>\n

\u521d\u56de\u4fee\u6b63\u7387\u3001\u5fdc\u7b54\u6642\u9593\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u9806\u5b88\u306f\u3001CSAT \u306b\u6700\u3082\u76f4\u63a5\u95a2\u4fc2\u3059\u308b 3 \u3064\u306e\u904b\u7528 KPI \u3067\u3059\u3002\u6280\u8853\u8005\u304c\u6642\u9593\u901a\u308a\u306b\u5230\u7740\u3057\u3001\u6700\u521d\u306e\u8a2a\u554f\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3068\u3001\u6280\u8853\u7684\u306a\u8907\u96d1\u3055\u306b\u95a2\u4fc2\u306a\u304f\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u30a2\u30d0\u30c7\u30a3\u30fc\u30f3 \u30b0\u30eb\u30fc\u30d7\u306f\u3001\u7d14\u7c8b\u306a\u696d\u52d9\u52b9\u7387\u3088\u308a\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u30d5\u30a3\u30fc\u30eb\u30c9 \u30b5\u30fc\u30d3\u30b9\u306e\u6210\u529f\u306e\u4e3b\u8981\u306a\u5c3a\u5ea6\u3067\u3042\u308b\u3068\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n

<\/p>\n

\n
<\/div>\n
<\/div>\n
\n
\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/div>\n
\n
\n

\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3092\u4f7f\u7528\u305b\u305a\u306b\u3059\u3079\u3066\u306e KPI \u3092\u81ea\u52d5\u7684\u306b\u8ffd\u8de1<\/span><\/h2>\n

Shifton \u306f\u3001GPS \u6253\u523b\u3068\u30b8\u30e7\u30d6\u306e\u5b8c\u4e86\u304b\u3089 FTFR\u3001\u79fb\u52d5\u6642\u9593\u3001SLA \u306e\u9054\u6210\u3001\u7a3c\u50cd\u7387\u3001\u8d85\u904e\u6642\u9593\u3092\u81ea\u52d5\u7684\u306b\u30ad\u30e3\u30d7\u30c1\u30e3\u3057\u307e\u3059\u3002\u7121\u6599\u3067\u59cb\u3081\u3066\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u8ffd\u52a0\u3057\u307e\u3059 (\u5f93\u696d\u54e1\u3042\u305f\u308a\u6708\u984d 5 \u30c9\u30eb)\u3002\u6700\u5927 55 \u65e5\u9593\u306e\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3001\u30ab\u30fc\u30c9\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<\/div>\n

\ud83d\ude80 \u7121\u6599\u3067\u59cb\u3081\u307e\u3057\u3087\u3046<\/a>
\n\ud83d\udcc5 \u30e9\u30a4\u30d6\u30c7\u30e2\u3092\u4e88\u7d04\u3059\u308b<\/span><\/a><\/p>\n

HVAC \u00b7 \u96fb\u6c17\u901a\u4fe1 \u00b7 \u516c\u76ca\u4e8b\u696d \u00b7 \u5efa\u8a2d \u00b7 40 \u4ee5\u4e0a\u306e\u8a00\u8a9e<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n